# 22 of 74 hotels in Varadero

Hotel Mercure Cuatro Palmas Varadero(4 stars)

Avenida 1ra entre 60 y 64, Matanzas, Varadero View on map
Average rating
Recommended
Trend

Show on map:
  • Hotel
  • Things to do and see

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.0
  • Room
    4.2
  • Service
    4.2
  • Location
    5.1
  • Gastronomy
    3.9
  • Sport & Leisure
    4.4

Rating breakdown

  • excellent
    6
  • very good
    1
  • acceptable
    2
  • poor
    -2
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.133333333333334

The location of the hotel and the beach are very good. The rooms could have been a modernisation need: door to the balcony was not (outside noise) and the bathroom was rusty. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.9166666666666665

I listened with much and am on the whole positively surprised. The room was OK! The bathroom had its flaws, but honestly? How much time do you spend in the room? - the hotel is very central, one is not rely on the evenings to spend in the hotel. At night it was not a problem a walk by Varadero to enjoy. The Police was very present. - there is very lots of possibilities to get out, either on foot, with the city tour bus or with the scooter/ car-ren …  read hotel review

read more Acceptable, Poor, Terrible reviews
Manfred Alfredo Leo
All Inclusive at its worst
  • Hotel not recommended
  • Families
  • Proof of booking
  • Beach holiday
  • February 2014
1) nice looking hotel but very small rooms and smelling dirty bathrooms even a room change brought no improvement, all bathrooms lack ventilators. obviously a russian built hotel. nice spanish outside architecture, but 350 rooms and all the same size ( very small). they sold us this room for 2 adult and 2 children and we paid for 4 people and got an ordinary small double room the hotel director was very friendly and said i shall change hotel he has only small rooms. 2) never ever again all inclusive service at the bar happens with sincere, unfriendly, stoned faces ..., slowly, and arrogantly oinly a tip brings a ( short ) smile and ( very little) speed obviously this is willingly their habit, to force guests to give tips. allways something is not available ( for example white wine) and the red wine is rotten and undrinkable what can you do, all is already paid.? a complaint is useless and leads to no service at all you wait at the bar, and they dont see you if they do not want to see you ( they only see the tip guest) and if served you feel bad because they let you feel, that actually they do not want to work, they are foreced to. it is most annoying is to see the the fed up sincere faces of the service personnel at the bars in your holidays. of course there are exeptions, but if you do not tip after a while you become invisible, and get no table in the restaurant as there is always more guests than tables. staff is reserving some of these tables with their private stuff ( sunglasses) and when the tip guest comes, voila tehre is a free table for him, but not for everybody. this is capitalist socialism ? however, next time i want to pay for every drink and food, this guarantees fast and friendly service, and what dey dont have i must not pay. 3) absolutely first class the evening shows the dancers, about 10 girls and young men could easily perform on any stage clearly way above hotel niveau conclusion: never again all inclusive and never again quatros palmas read hotel review
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    3.0
  • Hotel
    3.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    3.0
  • Service
    2.8
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    2.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
  • Room
    2.5
    Size of the room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    3.8
    Quality of the beach
    6.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
Close
Roswitha
Bad room in Cuba.
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2014
Moldy room, damp, the walls were black with mildew, luckily only 1 night there. Hotel loves the busloads rather than individuals. read hotel review
  • Gastronomy
    1.5
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    2.0
  • Hotel
    3.3
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
    Family friendliness
    3.0
  • Service
    1.5
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    2.0
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Room
    1.5
    Size of the room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Sport & Leisure
    2.0
    Overall condition of the pool area
    2.0
Close
Noah
Good location in Varadero.
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • December 2013
The location of the hotel and the beach are very good. The rooms could have been a modernisation need: door to the balcony was not (outside noise) and the bathroom was rusty. read hotel review
  • Service
    4.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    4.0
  • Location
    4.3
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Room
    3.8
    Size of the room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Sport & Leisure
    4.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    4.0
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
Close
Peter
Hotel with charm and good mood.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
This hotel has one of the most beautiful beaches, in addition, very friendly and helpful staff the rooms in the main building are totally ok. The food was except for the dinner was good, in the evening there could have been a little bit of quality support throughout the but very good. Drinks are ok, one should only the plastic cups abolished, but that is rather a general problem Varadero and the rest of the world save our ocean! I love this hotel, because it wasn't as ticks as all other bunker. read hotel review
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Hotel
    4.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
Close
Read all hotel reviews

Information about Hotel Mercure Cuatro Palmas Varadero

Hotel Information

Is this your hotel?

Take advantage of the benefits offered by HotelManager:

  • Quality analyses provided by guest reviews
  • Update information about your hotel
  • Increase awareness of your hotel by creating a hotel profile with official pictures
  • All completely free

Create your hotel profile

Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • Satellite TV
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Wifi