# 3 of 213 hotels in Palermo

Excelsior Palace Hotel(4 stars)

Via Marchese Ugo 3 90141 View on map
Average rating
Recommended
Trend

Show on map:
  • Hotel
  • Things to do and see

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.6
  • Room
    5.0
  • Service
    4.8
  • Location
    5.1
  • Gastronomy
    4.7
  • Sport & Leisure
    3.9

Rating breakdown

  • excellent
    6
  • very good
    9
  • acceptable
    2
  • poor
    0
  • terrible
    0
Read all hotel reviews

Beautiful days in Palermo.
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • December 2013
Only after the 3. try we got a room, we were satisfied. The first room was on the upper floor and had only a skylight in about 3 metres height! The 2. room had a window, but it looked right on a wall (about 2 metres away). Only through our stubbornness everything was good and we got a room with a window and a view. We were arrived, around new year's eve at the hotel to celebrate. The guests were rather older. The hotel has some drawbacks, but is clean and tidy. The breakfast is for italian. Conditions rich. read hotel review
  • Room
    5.0

    Our room was in order. The ladies cleaned the room very well and were always friendly. Because the few clothes hangers in the closet is not enough, i got very quickly even some clothes hangers in the room. The bathroom was clean and tidy, but had no heating (or heated towel rail) and was very cold. For me was the some overcoming, under the shower to go. The room, you could quickly and well heated.

  • Location
    6.0

    From the hotel you can walk to the city by storm and there are many good restaurants in the area. We had a rental car and could even every day on-site parking.

  • Service
    6.0

    Except for the receptionist, which was initially absolutely no nice rooms wanted, all staff members were very friendly and courteous.

  • Gastronomy
    6.0

    We spent new year's eve 2013/14 in the hotel and the price-performance ratio good (120.-p. p.). The staff in the service was magnificently served and the menu was outstanding (including sparkling wine, wine, campagner... Etc.) From the quality and the quantity we were thrilled - it couldn't have been better!

  • Hotel
    5.0

    Only after the 3. try we got a room, we were satisfied. The first room was on the upper floor and had only a skylight in about 3 metres height! The 2. room had a window, but it looked right on a wall (about 2 metres away). Only through our stubbornness everything was good and we got a room with a window and a view. We were arrived, around new year's eve at the hotel to celebrate. The guests were rather older. The hotel has some drawbacks, but is clean and tidy. The breakfast is for italian. Conditions rich.

Close
Andre
Italian chic in Palermo!
  • Recommended hotel
  • Families
  • City break
  • October 2013
Enjoyable leisure in the historical building with an atmosphere of the Italian chic. Close to plenty of tourist attractions with sightseeing rewarding even a demanding explorer. Highly recommended! read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
Close
Emilia
A fancy hotel in the city centre
  • Recommended hotel
  • Singles
  • Business trip
  • October 2013
The hotel is located in a 19th century building perfectly relocated. It keeps the old features with all the modern facilities necessary. Rooms are quiet, well equipped and with luxury details, spacious. Staff are kind and willing to support. Meeting facilities are very effective. Food selection at the restaurant and breakfast is wide and very good. The hotel is right in the city centre. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
Close
Marcin
Vey well located for sightseeing
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2013
It's a stylish hotel (in a stylish building) located in the centre of Palermo. Easily accessible by car and by buses. It's good for business and leisure if you plan to do sightseeing. Tip: If you decide to hire a car, bear in mind that the hotel doesn't have its own parking. You can still park on the street by the hotel (if there's a space) if you pay 20 EUR per night (in cash). It better pays off (costs less) to pay on your own in one of the streets automats, rather then paying to the hotel even if ... you park your car for a whole day. As the hotel is located in the centre it's easier to find a parking place outside working hours. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
  • Room
    5.3
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
Close
Fabrizio
Wonderful charme hotel in the centre of Palermo
  • Recommended hotel
  • Singles
  • Other stay
  • June 2013
Perfect hotel in the city centree of Palermo. Taxi terminal directly out-of the hotel. Tha staff is very friendly and helpful. I took the breakfast in my room, and it was really good and witch a variety of food, with no extra service. Reccomended. read hotel review
  • Room
    5.5
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    3.0
Close
Vladimir
Wonderful idea - disappointing at times
  • Hotel not recommended
  • Couples
  • City break
  • May 2013
On the outside, Excelsior Hilton Palermo looks as the best hotel in town, and for us, as loyal Hilton guests and HHonors Diamond members, this was the only choice. There is something with most Hilton properties in Italy, they seem to be quite chaotic, something charmingly chaotic, at other times annoyingly. Our check-in was quite late, as our flight landed at about 10 pm. We were first given a room at the top floor, and as soon as we stepped in - we noticed something was not OK. It was the windows, or better said - no windows as such ... in places where they should be. We immediately rang reception to ask for another room, and they quite rudely said there was nothing they could do for that night as they were fully booked. The next day we were moved to another room, which obviously had windows, but was very small indeed. Breakfast was OK, but also chaotic. No major objections though. We wanted to use the gym located in the basement, but were quite unpleasantly surprised seeing it very dirty, as it had not been cleaned for days. Staff seemed quite. I cannot really say rude, but unpleasant. When I wanted to speak to the manager about the issues involving the Business center, he as well did not seem interested in misinformation given to us by the reception staff. This hotel has a great potential, but it needs a face-lift and new staff. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Room
    4.0
    Size of the room
    4.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    3.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    3.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
Close
Magda
Excellent location, lovely hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2013
We hit a great deal in Hilton Palermo over the interenet so decided to go for it. The location was very good, close to everything, food store about 5 min walk, bus station 2 minutes. The room was very nice, kind of vintage style with marble in the bathroom. Only minus is no wi-fi except for the hall, you got a voucher for 30 min of use read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Location
    4.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    4.0
Close
Heidemarie
Palazzo in a very good location
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2013
We were in this beautiful hotel three days and we really enjoyed our stay. There is a very nice atmosphere and our room was relatively quiet for back garden. We have very good in the beds slept. Not we especially enjoyed the breakfast, although it a large selection of different dishes there was. It was the 4 stars of the hotel inappropriate and was a bit too expensive. A good espresso in one of the nearby the bars would definitely have been better. The hotel is today a business hotel. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Service
    3.7
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
  • Gastronomy
    4.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Heinrich
Old glory hotel in nice area of Palermo
  • Hotel not recommended
  • Couples
  • Proof of booking
  • City break
  • May 2013
Hotel is located in a nice but noisy area. Therefore the aircondition needs to work well. It was broke but did get repaired. Biggest problem is, that hotel has no own parking, only valet parking. It costs € 25 for 24 hrs. You sign a one-page paper that also says that on Sundays after 11 a.m. you have no access to your car. If you miss that window (we did) then you pay for your car plus € 25 for the parking, but you have no car. Internet service is expensive and you pay per 24 hrs. In our ... case they sut the service off after 20 hrs, so I did not use it anymore. When I complained, they did not charge for the 20 hrs. The hotel is pretty old and needs to be renovated. Windows don't close/open well, etc. read hotel review
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    4.0
    Disabled-friendly
    4.0
  • Location
    4.3
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Room
    4.0
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    3.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    3.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
Close
Read all hotel reviews

Information about Excelsior Palace Hotel

Hotel Information

hotel.de

hotel.de *

Business hours of reception: 24 hours Situated in the commercial centre of the city, surrounded by greenery and located between Giardino Inglese, Villa Garibaldi and Villa Trabia, the Excelsior Hilton Palermo is an important reference point for business customers and those who intend to experience the city's elegant and historical atmosphere. The hotel has 116 rooms, of which 6 are suites, all appointed with private bathroom (bath and shower), air conditioning and central heating, fridge-bar, TV including satellite and Sky TV and a safe. The Liberty Hall restaurant with its rich furnishings represents one of the most elegant meeting points in Palermo offering a refined ambience, where you can sample the typical Sicilian cuisine as well as international dishes. The hotel is the ideal place for hosting business meetings, reunions, gala dinners, or to have a simple cocktail in a friendly and lively atmosphere. On request, the two ballrooms Manfredi Room and Federico Room can be fitted with modern communication technology. Business hours of reception: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

  • What the hotel offers
    The 4-star Excelsior Palace Hotel is located right in the city centre on the Viale della Liberta, a main street renowned for its luxury boutiques, yet it is surrounded by greenery, including the English Garden. The building has an attractive Art Nouveau design and dates back to the 19th century. The hotel's 119 guest rooms & suites combine comfort with luxury and beautiful decor in rich, warm colours. Each 119 guest room is air conditioned and comes with WiFi access and a TV with satellite and pay-per-view channels. The Excelsior Palace Hotel offers multiple dining possibilities, from light lunches and cocktails to gala dinners and business meetings. This property is suitable for business and leisure guests.

Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Charge

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar
  • Packed lunches

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Spa centre

Other hotel information

  • 24 hour reception
  • Number of stars/domestic category: 4 Stars
  • Gay friendly
  • Express check in and check out
  • Car hire
  • Information desk
  • Pets allowed
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service