# 16 of 731 hotels in New York - Manhattan

Hotel Sofitel New York(4.5 stars)

45 W 44th St View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.3
  • Location
    5.8
  • Gastronomy
    5.2
  • Sport & Leisure
    3.4

Rating breakdown

  • excellent
    23
  • very good
    5
  • acceptable
    0
  • poor
    1
  • terrible
    0
Read all hotel reviews
Uli
Expensive + poor service
  • Hotel not recommended
  • Couples
  • City break
  • October 2014
The "Luxury King" room we had booked for our wedding anniversary trip was very dark and very small. After we complained we got a slightly bigger room that was as dark. Furniture was old and carpet was dirty in places. Foreign (long black) hairs in the bathroom and on the towels. But maybe I expected too much for a price of more than USD 1600.- for three nights Unfortunately I left my reading glasses behind. Lost&Found dept. never answered the phone and did not return calls. After 3 attempts someone else checked and replied that they were not found. ... Then I got a mail that they did find them. When I wanted them shipped to Europe they asked for credit card details for the service/shipping charge of USD 102.- This was my second and certainly last stay at Sofitel NY. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    2.0
    Size of the room
    1.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    1.7
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Hotel
    1.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
Close
Erik
Good hotel with hit and miss service
  • Recommended hotel
  • Couples
  • City break
  • June 2014
This hotel is located in the middle of everything with easy connections. Good rooms and bathrooms with an excellent bed and comfortable linen. Less good house-keeping and hit-and-miss service from the staff. read hotel review
  • Gastronomy
    4.3
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    5.0
  • Service
    3.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    3.0
  • Room
    5.3
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    4.0
Close
Dijo
Pleasant Stay
  • Recommended hotel
  • Families
  • City break
  • April 2014
Very close to Time Square. It is just 5 minutes walk. Very friendly and helpful Staff. Extremely clean and well kept up. Pretty good size room for NY. Helped with Broadway shows and other site seeing options in NY. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Elvis
Great location, amazing comfort
  • Recommended hotel
  • Singles
  • Business trip
  • August 2013
Location was really great, with Times Square within walking distance. The rooms are quite large for New York standards. The beds was really, really comfortable, with very soft linens. The bathroom was also big, well stocked with amenities and a separate shower and bathtub. All the members of the staff were very friendly. Wi-Fi is free of charge. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
Close
Christian
Large, quiet and clean
  • Recommended hotel
  • Singles
  • Proof of booking
  • Business trip
  • June 2013
The Sofitel is a lovely property with a very good location, very close to the 5th Ave and Times Square. The bed was very good and my room was not only large and very quiet, besides being spotlessly clean. I would stay again, given the chance. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    4.5
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
Close
Cathy
Weekend in New York
  • Recommended hotel
  • Families
  • City break
  • June 2013
Service very good. Room and lobby 1st class. Hotel located in very good areas. Ability to explore city by walking and having break or nap in hotel. Amazing location. Delicious breakfast. Amazing lobby .. Flowers, books, atmosphere.... Best hotel in NY. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Alex
Not bad overall
  • Recommended hotel
  • Singles
  • Other stay
  • May 2013
good stay here, expensive but pretty decent. read hotel review
  • Location
    5.0

    good midtown location. conveniently located

  • Room
    5.0

    good comfortable rooms here. nice size

  • Hotel
    5.0

    good stay here, expensive but pretty decent.

  • Service
    6.0

    nice service by the bell staff.

Close
Sara
Central, quite dark, no views, nice staff
  • Hotel not recommended
  • Singles
  • Business trip
  • May 2013
The hotel suffers from being quite dark downstairs which may be ok in the winter but is odd if the weather is sunny and bright outside. The staff are lovely though if you are not French you might find the use of French always to be odd. I am fluent but did find it odd be in New York yet conversing in French for everything. The room was very comfortable though there is no view I am told from any of the rooms. The breakfast was in a French style cafe. The service was a little bit hit and miss ... for breakfast but otherwise the service was good. The location is excellent if you want to be in the centre of Manhattan. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
Close
Miguel
Well run
  • Recommended hotel
  • Singles
  • Business trip
  • May 2013
Very well run hotel in the heart of Manhattan! Very nice and clean rooms with very high quality details and amenities. Very friendly and polite staff at all times. The only weak point was breakfast service, which could be improved. read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
Close
Gerhard
Great hotel in Manhattan
  • Recommended hotel
  • Families
  • Translated
  • City break
  • April 2013
Recommendable hotel the Sofitel chain. The location in midtown is especially worth mentioning. The 5. avenue, Time Square, Rockefeller Center, Central Park... Everything on foot in a short period of time distance. Our rooms were on the 21. floor with stunning views. Very clean, equipped with everything and for new york standards very big. Bathroom with a shower and a tub, also very spacious. The gastronomy of the hotel was we didn't use it. We had two rooms different categories booked, got however both rooms side by side in the besserne category. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
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Read all hotel reviews

Information about Hotel Sofitel New York

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Cable TV
  • Minibar
  • Safe
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Other hotel information

  • 24 hour reception
  • Express check in and check out
  • Eurocard/Mastercard
  • 24 hour security
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service