# 40 of 625 hotels in Dubai

Hotel Al Bustan Rotana(5 stars)

Casablanca Road, Al Garhoud Road View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.3
  • Service
    5.3
  • Location
    4.7
  • Gastronomy
    5.4
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    31
  • very good
    14
  • acceptable
    1
  • poor
    1
  • terrible
    0
Read all hotel reviews
Gaspare salmeri
Everything is perfect!
  • Recommended hotel
  • Singles
  • Business trip
  • December 2014
Dubai is the center of now and this affects the style of all the people working in this hotel: their kindness exceeds all the expectations and the restaurants are really very very good. The only negative point is the fact that, being close to the airport you are not in the city center.but Dubai has not a real city center so, depending on where you want to go or what you want to do, you'll have to take a car or a taxi. Nevertheless taxi fares are absolutely affordable, especially if compared with the european ones. There's only a ... couple of little shops in the ground floor but, especially the one with souvenir has almost everything, even painkillers or other useful things. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
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Alireza
Excellence
  • Recommended hotel
  • Singles
  • Business trip
  • November 2014
it was pleaseant stay and very friendly enviornment. clean friendly helpful staff ( Mr.Tahir at reception , Mr. Shiva Kumar . Mr.Bernard and Rahman ) Good variety of food Nice pool close to shopping centeres nice braeakfast but rather expensive read hotel review
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
Close
Michael
Business base
  • Recommended hotel
  • Singles
  • Business trip
  • November 2014
I am a regular guest of the Al Bustan Rotana hotel and can thoroughly recommend it for personal and business accommodation. The location is excellent. The staff are well trained and very helpful, regardless of the need. There are a variety of facilities for the business traveler with meeting/conference rooms and a well equipped business centre. There is also a number of restaurants from which to choose ranging from the award winning Blue Elephant Thai to the Rodeo Grill steak house. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
IBRAHIM
Good location and rooms
  • Recommended hotel
  • Families
  • City break
  • November 2014
Good hotel for city break, location near to air port is good but need to get know well of Dubail to don't get wrong direction. Good friendly stuff as Rotana stuff always,Pool is large enough with grat water tempreture,i recomended this hotel. read hotel review
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Room
    4.8
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
Close
Hashim
Stay at the Hotel during the Transit period
  • Recommended hotel
  • Singles
  • Other stay
  • October 2014
The room was neat and clear and the washroom was nicely done. Clean and all things present. the temperature was also very nice read hotel review
  • Service
    5.0

    The hotel gave a complementary 3 hours internet free enough to get in touch with the family.

  • Room
    6.0

    Very nice and clean rooms . . . the bed was comfortable and the TV channels were appropriate

  • Hotel
    6.0

    The room was neat and clear and the washroom was nicely done. Clean and all things present. the temperature was also very nice

  • Location
    5.0

    Its close to the Airport and the Airport Metro Station . . . very convenient to access the shopping malls from there

  • Sport & Leisure
    5.0

    Although I didn't use the pool or Gym but the facilities looked good from my room window . . . I saw families enjoying their time at the pool

  • Gastronomy
    5.0

    Food at all times was very nice and in variety. the servers was courteous and showed me around the buffet.

Close
Giulio
Luxurious environment, fantastic staff; excellent
  • Recommended hotel
  • Singles
  • Business trip
  • September 2014
The hotel is gorgeous, well finished, has a very wide central hall and there's always a very pleasant scent of flowers everywhere, in the corridors, in the restrooms, even in the elevator. There's an obsessive attention for every single detail and the cleanliness is perceivable everywhere. The services reflect this accuracy and care, the food is always fresh and of first quality class. Expect to meet people from all over the world. read hotel review
  • Service
    6.0

    The staff availability and friendliness is the thing that strikes me most every time I get there. They even remember my face which is always a pleasant feeling, considering the amount of people they see every day. The cleaning is excellent and the toilet set includes everything you need. I often use the laundry service as I find it very fast and very well executed. The clothes are always delivered properly folded and kept in shape with cardboard templates. Never had a single complaint. Everything was perfect, every single time.

  • Room
    6.0

    Everything you need is in your room! the furniture is very fine as well as the appliances. They are clean and they smell clean.

  • Hotel
    6.0

    The hotel is gorgeous, well finished, has a very wide central hall and there's always a very pleasant scent of flowers everywhere, in the corridors, in the restrooms, even in the elevator. There's an obsessive attention for every single detail and the cleanliness is perceivable everywhere. The services reflect this accuracy and care, the food is always fresh and of first quality class. Expect to meet people from all over the world.

  • Location
    5.0

    It's about 10 minutes taxi from Dubai Marina but taxis are not expensive and the hotel is well served, considering there's a fleet of their cars always ready for you. I have always been there for business so I am not much familiar with touristic locations.

  • Sport & Leisure
    6.0

    I've been to the pool and to the jacuzzi pool a few times. Everything looks very good and there's plenty of room to lay down and relax.

  • Gastronomy
    6.0

    I believe there are 5 restaurants. I have been to the Benihana, where the food is very good and the entertainment provided by the cooks is even better. their skills on the grill is fantastic! There's another restaurant (I don't recall the name right now) with very fine meat, and wine. the hotel buffet is also a very good alternative where you can always find something appealing even for those who are a little bit fussy with food.

Close
Federica ZOnta
Rotana Hotels : My Favourite choice in Dubai
  • Recommended hotel
  • Singles
  • Business trip
  • September 2014
I've been in Al Bustan Rotana in different period and years.. I believe this is a veru good Hotel for the service and the location very close to the airport... I'm travelling very often to Dubai and also in the coming December I will be staying at Al Murooj Rotana Dubai. For me this is a very good hotel comparing services provided and economically wise. read hotel review
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
    Overall condition of the pool area
    2.0
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Location
    3.3
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    2.0
    Other leisure activities available
    2.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
Close
Michael Whiteside
Al Bustan Rotana Hotel is fantastic!
  • Recommended hotel
  • Couples
  • City break
  • September 2014
Everything is perfect. All the staff are wonderfull and cannot do enough to make you feel at home. The food is very good, the pool and staff are perfect. Housekeeping are fantastic. Thank you so much everyone for another wonderful stay!!! read hotel review
  • Gastronomy
    6.0

    Wonderful!!!! Executive Chef Christophe and Yoann and all the catering staff are fantastic!!!

  • Service
    6.0

    The service is amazing and cannot fault it!!!

  • Hotel
    6.0

    Everything is perfect. All the staff are wonderfull and cannot do enough to make you feel at home. The food is very good, the pool and staff are perfect. Housekeeping are fantastic. Thank you so much everyone for another wonderful stay!!!

  • Location
    6.0

    The location is perfect because it is close to the airport and the metro so you can go to all the shopping malls. Concierge will help you with any excursions you would like to do.

  • Room
    6.0

    We were upgraded to an amazing suite. Thank you Jeanette Clift and all the other people who arranged this for us. We were totally spoilt!!!

  • Sport & Leisure
    6.0

    Edward Bolden and his staff are amazing. They really are professional and make you have a very safe and enjoyable experience. Thank you so much!!!

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Marie
Great Hotel
  • Recommended hotel
  • Friends
  • Other stay
  • August 2014
I stayed for a business trip and have done a number of times previously. I will definately be staying again and am actually returning next week. I would recommend this hotel to anyone, the staff are very friendly and helpful. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Yin Shuo
A nice surprise
  • Recommended hotel
  • Families
  • City break
  • August 2014
The hotel is a nice surprise, with such a cozy and spacious swimming pool, and very very good breakfast. Staffs were all very friendly and attentive. read hotel review
  • Gastronomy
    6.0

    Very good breakfast, lunch and dinner buffet. Lots choices and variety. Chefs were all very friendly and managed with their best to explain.

  • Hotel
    6.0

    The hotel is a nice surprise, with such a cozy and spacious swimming pool, and very very good breakfast. Staffs were all very friendly and attentive.

  • Room
    6.0

    Excellent room facilities. The bed was very comfortable, and the shower was perfect. Room service was very efficient. Towels were very soft. We also asked for extra pillows which was delivered very quickly. Sorry there was no Chinese channel, yet it was understandable.

  • Location
    5.0

    Very close to airport, yet there was not much commercials nearby. Very good for an overnight stay for flight connections.

  • Sport & Leisure
    6.0

    Excellent outdoor swimming pool.

  • Service
    6.0

    Excellent service and very friendly.

Close
Read all hotel reviews

Information about Hotel Al Bustan Rotana

Hotel Information

Hotel description

Hotel description

  • What the hotel offers
    The Al Bustan Rotana-Dubai, is one of the city’s finest landmarks offering the utmost in comfort and luxury. The 5 star property features 275 rooms, and suites, eight dining outlets, pool, recreational facilities, business lounge as well as its own Convention Centre.

Hotel News

27/09/2012:

Twitter news from AlBustanRotana

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Cable TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Toilets
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Welcome cocktail
  • Restaurant
  • Vegetarian
  • Hotel bar
  • Cafe
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Babysitting/Child services
  • Airport transfer
  • Express check in and check out
  • Eurocard/Mastercard
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service