# 8 of 111 hotels in Surabaya

Java Paragon Hotel & Residences(4 stars)

Jl. Mayjend Sungkono 101-103 View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.3
  • Service
    4.9
  • Location
    5.0
  • Gastronomy
    4.8
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    1
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Dony
Good value for money
  • Recommended hotel
  • Singles
  • Business trip
  • May 2014
My booking was for an executive suite, but on arrival I was tacitly downgraded to a standard one. Once I realized, I did raise the issue with the staff at reception and some 30 minutes later I was moved to an executive suite with a vague explanation that someone at management headquarters had made an error. The difference between executive and standard wasn't huge: same amenities and furnishing, but a slightly larger room on a higher floor, plus access to the executive lounge at the top floor, which had a rather limited choice of tapas and drinks. For breakfast, I ... went up just to have a cup of tea (which was of better quality) and then went down to the main restaurant where the food was way better, both in terms of quality and breadth of choice. Lunch at the main restaurant was also really good. I wouldn't call the hotel spotless, but it was maintained within acceptable levels. A big plus for me was the large swimming pool, which unfortunately wasn't deep enough for diving; still excellent for laps though. There is a large shopping mall within walking distance, although there aren't really any sidewalks on the street. The hotel seemed to offer a shuttle to the mall, but I didn't use it. Overall, a good value for money hotel. read hotel review
  • Room
    4.8
    Size of the room
    5.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Location
    4.7
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
  • Service
    4.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
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Information about Java Paragon Hotel & Residences

Hotel Information

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Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Sauna

Other hotel information

  • 24 hour reception
  • Airport transfer
  • Ticket service
  • Information desk
  • Newspaper
  • Laundry service