# 1 of 164 hotels in Chersonissos

Hotel Aldemar Knossos Royal & Royal Villas(5 stars)

Limenas Hersonissou  Iraklio 70014 Hersonissos View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.7
  • Location
    5.2
  • Gastronomy
    5.4
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    172
  • very good
    30
  • acceptable
    7
  • poor
    4
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.013888888888889

The hotel needs to be renovated, beach very bad, loungers dated, almost all sun screens defect, Rust where one looks, many cats on the way, internet very bad, tennis court is an impertinence, in the gym everything dated, Indoorpoll closed, nightclub closed, but then at night the whole hotel treated to music, General restaurant has a cafeteria, where there are 5 stars? For 4 stars is it The pictures on the homepage mirrors not the reality again However ve …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1527777777777772

Food is good, but the cleanliness of the rooms left a lot to be desired. Dirty mattresses and pillows are the epitome of an alleged five stars hotel. The hotel or should be partially renovated all the rooms. …  read hotel review

read more Acceptable, Poor, Terrible reviews
Sylvia
A wonderful hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
A very friendly hotel, good food and happy atmosphere. Had a wonderful time and would recommend both the resort and hotel to others. Enjoyed the entertainment, the animation team worked so hard and were always friendly. read hotel review
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Heather
Brilliant Holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
A good all round hotel with excellent staff and cleanliness. Theo in the resteraunt deserves a mention as he is so hard working and welcoming. Bedrooms are large and clean and food excellent. Everywhere is kept spotless. Highly recommend this hotel. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
Close
Cathryn
Good news review
  • Recommended hotel
  • Friends
  • Beach holiday
  • June 2015
An excellent hotel with fantastic staff, really friendly, helpful staff, especially in the dining room , Theos particularly was so friendly and welcoming at meal times. Hotel is exceptionally clean and rooms are very good, and well situated for all amenities, making it easy to obtain buses and taxis for any trips out. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Linda
Another great holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
This is our 15th year at this hotel and we could not fault a thing. We are always welcomed by the staff who treat us like old friends. The service we receive is excellent, nothing is ever to much trouble. The rooms are clean and towels changed every day. There is a great variety of food in the main restaurant something for everyone. Thank you to all the staff especially Michael (manager), George maître of main restaurant, Rula in the beach bar and Maria in the restaurant for making this another wonderful holiday, looking forward to next year! We have ... made many friends here with the staff and other holiday makers who also have been coming here for a number of years. read hotel review
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Ruth
Aldemar Knossos excellent
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
A large hotel with approx 500 rooms with around 50 steps and a small incline leading down to the beach. The hotel is in very good ciondition and extremely clean and well looked after. We stayed in a luxury room overlooking the sea and with it's own pool area which ws away from the main pool which at time could be a little noisy. However, this was only for a short period whilst water arobics etc were taking place. The food at Knossis Royal is exceptional with a large variety to chooe from. We were on a full board basis ... which is an ideal option for us. guests ranged from all nationalities, ie English, Russian, German etc etc. read hotel review
  • Location
    6.0

    The hotel is located approximately half an hour from the airport. The beach is within 100 meters of the main entrance to the hotel. There are some small shops at the hotel one which sells anything you may have left at home ie sun cream, shampoo etc, etc. We travelled to Crete with Saga and they offered some very good trips which we did including the local train ride around the local area - excellent.

  • Gastronomy
    6.0

    Food - excellent. Breakfast, lunch and dinner all prepared and served with a smile from everyone in the restaurants. The restaurants are very clean.

  • Service
    6.0

    The staff are without exception helpful, friendly and caring to everyone. Our maid was superb and kep our room lovely and clean.

  • Sport & Leisure
    4.0

    We did not use the entertainment during the day.

  • Hotel
    6.0

    A large hotel with approx 500 rooms with around 50 steps and a small incline leading down to the beach. The hotel is in very good ciondition and extremely clean and well looked after. We stayed in a luxury room overlooking the sea and with it's own pool area which ws away from the main pool which at time could be a little noisy. However, this was only for a short period whilst water arobics etc were taking place. The food at Knossis Royal is exceptional with a large variety to chooe from. We were on a full board basis which is an ideal option for us. guests ranged from all nationalities, ie English, Russian, German etc etc.

  • Room
    6.0

    Everything was as we expected and more. very clean, tea and coffee making facilities, clean bedding and towels on a regular basis

Close
Alyson
Excellent hotel!
  • Recommended hotel
  • Friends
  • Beach holiday
  • June 2015
The hotel is lovely and has great options for sunbathing. You can sit by either of the two pools or use the beach instead. The VIP option would be better I feel as you have a sea view and use of private pools only for use by VIP guests. The food generally is excellent and they vary it much more than some resorts which provide all inclusive facilities. The only gripes really are that the safe is very highly placed in the room, and difficult to reach if you are short. Also, the only towel change booth is at the ... beach, there is not one by either of the two main pools. Other than that, I would highly recommend this hotel, we had a lovely time. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    5.0
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
Close
Gary
Lovely hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
We arrived on 23rd June, had booked a garden view bungalow and was upgraded on arrival to a villa with sharing pool at no extra charge, which was a lovely surprise. Reception staff very friendly on arrival and informative. The hotel and room very clean and well kept. Gardens lovely and tidy. The food is really lovely and plenty of choice. All the staff very friendly and cannot do enough for you, especially our waiter, Theos, who made us welcome every morning and night and knew exactly what we wanted drink wise and went that extra mile to make us ... comfortable. read hotel review
  • Gastronomy
    6.0

    The food was lovely and varied, lot of choice and always warm. We have a number of vouchers to use in a couple of other restaurants offering a 4 course meal and candlelight dinner. The beach bar is lovely right next to the sea with lovely views. Cleanliness in dining areas good. Plates taken away swiftly and never waiting for table.

  • Service
    6.0

    Staff very friendly with good knowlede of languages and always happy to go that extra mile. This is making our stay more pleasurable. Theos in main restaurant lovely and always went out his way to make us welcome. Room cleaning very good and always kept clean and tidy. Our safe needed a new battery on arrival and when reported to reception this was sorted out efficiently and quickly the following morning as we had arrived late.

  • Room
    6.0

    The villa was very large, over 2 storeys. All the facilities worked well and also had spa bath. Two toilets and air conditioning independently controlled on both floors. Plenty of cupboard/wardrobe space though could do with area in wardrobe that will allow long dresses to be hung without folding. Safe free and easy to use. Tea/coffee making facilities provided, but no tea/coffee in room though could pick up from any of the restaurants if needed.

  • Sport & Leisure
    6.0

    Pools very nice and also had own pool back at the villa. Pools large with ample space, never overcrowded. Beach clean with coarse sand, lots of sunbeds. Access to sea a little restricted in some places by rocks but easily sorted out further along the beach.

  • Hotel
    6.0

    We arrived on 23rd June, had booked a garden view bungalow and was upgraded on arrival to a villa with sharing pool at no extra charge, which was a lovely surprise. Reception staff very friendly on arrival and informative. The hotel and room very clean and well kept. Gardens lovely and tidy. The food is really lovely and plenty of choice. All the staff very friendly and cannot do enough for you, especially our waiter, Theos, who made us welcome every morning and night and knew exactly what we wanted drink wise and went that extra mile to make us comfortable.

  • Location
    6.0

    Even though spread over a large area, things were easily on hand and easy to reach. The hotel is right next to the beach with plenty of sunbeds available, more so on the beach which always seems to have a nice breeze blowing across when sunbathing.

Close
Marion
Excellent two weeks holiday
  • Recommended hotel
  • Friends
  • Beach holiday
  • June 2015
The safe in the room was too high and we had to stand on a chair to reach it. The food has been great apart from The Taverne we were disappointed with the selection and the food. The staff have been very helpful especially the pool bar and in the main restaurant. read hotel review
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Room
    5.0
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
Close
Martin
Relaxing break
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
Fantastic complex! Wonderful surroundings! The gardens are excellently maintained! Hotel staff are very very friendly! I would recommend this hotel to any families and couples! The entertainment team are excellent! read hotel review
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Ilanit
The best place to relax!
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
Everything was great and fantastic. The staff is very, very nice. Location is perfect. I had two issues. The first one, that this hotel is not friendly to vegan people, even the food is good. The second, I had issue with the internet, it was working for me only in the lobby area, and it was a paid internet. Except these two issues, everything was perfect, and we are willing to come back. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
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Read all hotel reviews

Information about Hotel Aldemar Knossos Royal & Royal Villas

Hotel Information

Hotel News

25/09/2007:

Dear visitor, First of all thank you for taking the time to share a comment or just read holiday experiences of Aldemar hotels & Spa at this Travel Blog Site. Your evaluation on Aldemars’ services and high quality standards is always a valuable assessment tool for improvement, especially when the initial goal of your writings comes with a good will. At the same time your positive comments are always a big reward for all the hotel staff members and a great encouragement for our future customers. On this site you can find comments, suggestions, criticism and way not mentioning it? Many congratulations! Also, we as hoteliers provide you with a reach photo gallery of all Aldemar Hotel & Spa’s fine architectural properties around Greece. This way with your writings and our photos, the Aldemar holiday experience will be spread around and give the opportunity to more web visitors to gain a thorough insight about their future holiday resort. After all in the free internet world of now days, our aim is to leave every individual the option of choice, by creating a spherical picture on Aldemars’ luxurious properties, top qualitative services and fine multinational cuisine. Should you have any other comments, questions or suggestions we kindly encourage you to send them to the following email address, since it is Aldemars’ policy to maintain an excellent, direct contact with all its customers or future holiday makers. Once more thank you for your effort. We truly hope to welcome you to any of our hotels in Greece and offer you the best holiday memories. Yours Sincerely, Irene Savva Customer Relations Executive

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Capacity of conference and banquet facilities: < 500
  • Business centre
  • Playground
  • Business Centre Use: charged
  • Cash machine on site
  • Hotel safe
  • Internet
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Single bed
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Connecting rooms
  • Toiletries

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurant seats altogether: > 700
  • Vegetarian dishes
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Bicycle hire

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 5 Stars
  • Check in from: 14:00
  • Babysitting/Child services
  • Kids club (6-9 years)
  • Check out no later than: 12:00
  • English
  • Early check in
  • Family
  • Late check out
  • Cash payment
  • German
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • All public and private areas are no smoking zones
  • Wifi
  • Dry cleaning