# 2 of 165 hotels in Chersonissos

Hotel Aldemar Knossos Royal & Royal Villas(5 stars)

Limenas Hersonissou  Iraklio 70014 Hersonissos View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.7
  • Location
    5.3
  • Gastronomy
    5.5
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    196
  • very good
    31
  • acceptable
    7
  • poor
    4
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.013888888888889

The hotel needs to be renovated, beach very bad, loungers dated, almost all sun screens defect, Rust where one looks, many cats on the way, internet very bad, tennis court is an impertinence, in the gym everything dated, Indoorpoll closed, nightclub closed, but then at night the whole hotel treated to music, General restaurant has a cafeteria, where there are 5 stars? For 4 stars is it The pictures on the homepage mirrors not the reality again However ve …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1527777777777772

Food is good, but the cleanliness of the rooms left a lot to be desired. Dirty mattresses and pillows are the epitome of an alleged five stars hotel. The hotel or should be partially renovated all the rooms. …  read hotel review

read more Acceptable, Poor, Terrible reviews
Garry
Great holiday at Aldemar Knossos Royal Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
We have had a wonderful holiday here at the Aldemar Knossos Royal Hotel. The reception staff were friendly and informative. We would recommend the VIP Beach front apartments with private pool. Whilst the hotel caters for very many guests the private pool area provides a genuine boutique hotel feel. Our apartment is modern, spacious and clean although the balcony is a little compact. The Manitari beach front restaurant adjacent to the private pool is superb with very friendly and helpful staff and lovely cuisine. The sea view is also superb. The main restaurant caters for every taste. Our waiter Theo ... in particular stands out for his attentiveness and humour and skill in securing us a perfect window table at meal times. We personally were looking for a quiet holiday, however a range of entertainment was provide that those who want it. Overall a lovely holiday. We would recommend this hotel. read hotel review
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    5.0
    Size of the room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close

For a good holiday in Crete
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Very nice and welcoming hotel. A lot of pools, I'm still not sure which ones I can use. read hotel review
  • Room
    6.0

    A large and welcoming rooms, planty of space, good aircondition and a nice balkony

  • Hotel
    6.0

    Very nice and welcoming hotel. A lot of pools, I'm still not sure which ones I can use.

  • Sport & Leisure
    6.0

    amazing pools (around 9 of them akk around), some are private (for VIP etc..) but more than enough for me !

  • Location
    6.0

    Amazing location, just 25 min. from Heraklion, the hotel just cover everything, so you don't realy need to go out much, but if you do, you're just on the highway a short distance from the main attractions

  • Gastronomy
    5.0

    A lot of food and in several location, the question is in what "program" you are, some things are exra and some are included, it is not very clear what and why.

  • Service
    6.0

    A very welcoming and warm service, our doughter was waiting to see the staff in the morning and at the kids disco.

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A lovely place for returning every year
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
Very nice hotel with beautiful garden with direct connection to the beach (no road between hotel an beach!). Clean rooms, nice breakfast and dinner (buffet) and very kind staff, particularly Theos who is doing a great job. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    3.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
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July 2015
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
We are having a fantastic holiday at the Aldemar Knossos Royal hotel. Staff cannot be more helpful and Theo in the main restaurant is great. The facilities are great and the animation team do a great job with the activities, however you are never forced if you don't want to join in. Would definitely come again. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
  • Room
    4.0
    Size of the room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
Close
Kristian
Family Holiday in July
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Really good Hotel, food was excellent and entertainment staff were brilliant. They catered very well for children with both day time activities as well as discos in the evenings. The pool and facilities within the hotel are good, the beach by the hotel is quite small and the sand a bit course but there are other beaches near by that can be reached easily. read hotel review
  • Room
    5.3
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    4.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Ghale
Excellent food and service!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
The location of the hotel is very good, it is like a mini village (hence the name), so you have the option of eating at the beach bar, having lunch on the beach as well as around the pool. The atmosphere of the hotel in general is very lively, there are plenty activities to get involved with for example water polo, volley ball or fitness classes outside. The hotel is not far from the centre where there are plenty of shops. In the hotel there is also a beautiful art shop, Pandora shop and a handy Kiosk. The rooms need ... updating as they represent very traditional setting, however, the cleaners come everyday to maintain cleanliness. The pool however we never saw being cleaned itself but the area around the pool is well maintained. The downfall of this holiday has been the ridiculous reservation of sunbeds!!! We are vegetarians and felt like we were VIP as the chefs asked every day what we wished to eat to ensure we enjoyed our food and was well fed.There are a range of nationalities, it is possible to make friends all around the world! read hotel review
  • Service
    5.0

    All staff have been extremely helpful, friendly.

  • Gastronomy
    6.0

    The food was excellent, as I previously mentioned we are vegetarians and the chefs Dimitrois and Petra were brilliant at preparing us beautiful food every day. Theo was a fantastic host and made us feel like we were VIP!!

  • Sport & Leisure
    4.0

    There is plenty to do, sporting activities such as volleyball and fitness, entertainment for the kids included a games room and mini discos, there were plenty of shops in the hotel itself including Pandora, Kiosk which had essentials such as shampoo, flip flops, swimming costumes, suncream. The pool was not itself very clean but contains salt water, the sunbeds were a nighmare to 'reserve' we found ourselves waking up at 6.30am to reserve otherwise none were left by 8am!! The beach is beautiful.

  • Room
    4.0

    We had a family room which was perfect size however the bed for the child was not the most stable and desirable bed. Air conditioning was adequate however the balcony is shared so feel that you dont get much privacy and the age of the building itself is very dated.

  • Location
    6.0

    The location of the hotel is fantastic, its on the beach front and not to far from the centre. There are plenty of facilities and a lovely bar overlooking the pool and sea. We did not do any excursions as we didnt feel it was necessary- the reps make you get involved everyday with activities. It was also 30 mins from the airport so not to far and placed in a quite setting.

  • Hotel
    5.0

    The location of the hotel is very good, it is like a mini village (hence the name), so you have the option of eating at the beach bar, having lunch on the beach as well as around the pool. The atmosphere of the hotel in general is very lively, there are plenty activities to get involved with for example water polo, volley ball or fitness classes outside. The hotel is not far from the centre where there are plenty of shops. In the hotel there is also a beautiful art shop, Pandora shop and a handy Kiosk. The rooms need updating as they represent very traditional setting, however, the cleaners come everyday to maintain cleanliness. The pool however we never saw being cleaned itself but the area around the pool is well maintained. The downfall of this holiday has been the ridiculous reservation of sunbeds!!! We are vegetarians and felt like we were VIP as the chefs asked every day what we wished to eat to ensure we enjoyed our food and was well fed.There are a range of nationalities, it is possible to make friends all around the world!

Close
Anna
Our holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
I came in this hotel in the second time with my family. Everything is perfect here: very comfortable rooms, delicious food in restaurants and big territory, where you can walk. Animation team and personal are always very friendly and nice with their guests. We are enjoying our holiday every time we come here. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    4.3
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Hotel
    5.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Caroline
Another Fantastic Holiday!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
This spotlessley clean hotel just gets better and better, this is our second visit to the Aldemar, and we have so far been impressed on all levels, all the areas are lovingly cleaned each morning by an army of hard workers, from the pool, to beach, no area is missed. the tables in the dining room are never filled with dirty dishes, as everything is effortlessly cleared and refreshed with skill and ease. read hotel review
  • Room
    6.0

    We initially had a double room, but upgraded to a family room, which is spacious, airy, comfortable, and super clean! it has an enormous terrace, and is perfect for a family of 4

  • Hotel
    6.0

    This spotlessley clean hotel just gets better and better, this is our second visit to the Aldemar, and we have so far been impressed on all levels, all the areas are lovingly cleaned each morning by an army of hard workers, from the pool, to beach, no area is missed. the tables in the dining room are never filled with dirty dishes, as everything is effortlessly cleared and refreshed with skill and ease.

  • Sport & Leisure
    6.0

    All the pool areas are immaculate, and the animation team work incredibly hard to make everyones stay, fun, and enage as many people as possible to get involved. Although we havent used the kids club this year, we have benefited from the surrounding coves (attached to the hotel) for snorkelling as a family... Beautiful!

  • Location
    6.0

    The hotel is ideally situated on the beach, and although the beach is pebbles, the sea is as clear as crystal!

  • Gastronomy
    6.0

    The food at this hotel is second to none, there is a massive selection different cuisines to tempt the fussiest of eaters. As all inclusive guests, we have never had a day wehere we have felt limited in any way. Although other hotels may have many more restaurants overall, we feel very happy with restaurants here.

  • Service
    6.0

    The service is impeccable, from reception to housecleaning, and everything else in between.... Special mention for Theos our waiter for the duration of our stay, who is always friendly, helpful and professional, always smiling, and as great knowledge of wine!

Close
Gervais
Nice holidays
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2015
the staff is competent and very nice. always available. concerning the restaurant, the food is various and excellent. in the restaurant Fani and her team are smily, competent, and attentive to our demands. all the staff even in bars, snack and reception.... are also attentive and reactive the hotel (pools, rooms ....) is clean. The gardens are beautiful. Animation team is sympathic. The beach is not practical (lot of rocks in the sea in front of hotel) There is not enough places around the main pool read hotel review
  • Service
    5.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    4.3
    Quality of the beach
    2.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Room
    5.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
    Family friendliness
    6.0
Close
Alison
Relaxing holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
We really enjoyed our stay at the Aldemar Knossos Royal. All the staff are very friendly and helpful, especially Atrooiti in the main restaurant and Paola in the bar. We were concerned that the Greek economic crisis may have effected the service but did not experience any problems at all. Food and drink are in plentiful supply and there is a good variety of food. The animation team are excellent, enthusiastic and full of energy. We also liked the music played around the pool. The only negative was the shortage of sun loungers around the main pool meaning we had ... to get up a lot earlier than preferred when on holiday to compete with everyone else. It appears that the private pools are underused as their occupants crowded around the main pool too. read hotel review
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Read all hotel reviews

Information about Hotel Aldemar Knossos Royal & Royal Villas

Hotel Information

Hotel News

25/09/2007:

Dear visitor, First of all thank you for taking the time to share a comment or just read holiday experiences of Aldemar hotels & Spa at this Travel Blog Site. Your evaluation on Aldemars’ services and high quality standards is always a valuable assessment tool for improvement, especially when the initial goal of your writings comes with a good will. At the same time your positive comments are always a big reward for all the hotel staff members and a great encouragement for our future customers. On this site you can find comments, suggestions, criticism and way not mentioning it? Many congratulations! Also, we as hoteliers provide you with a reach photo gallery of all Aldemar Hotel & Spa’s fine architectural properties around Greece. This way with your writings and our photos, the Aldemar holiday experience will be spread around and give the opportunity to more web visitors to gain a thorough insight about their future holiday resort. After all in the free internet world of now days, our aim is to leave every individual the option of choice, by creating a spherical picture on Aldemars’ luxurious properties, top qualitative services and fine multinational cuisine. Should you have any other comments, questions or suggestions we kindly encourage you to send them to the following email address, since it is Aldemars’ policy to maintain an excellent, direct contact with all its customers or future holiday makers. Once more thank you for your effort. We truly hope to welcome you to any of our hotels in Greece and offer you the best holiday memories. Yours Sincerely, Irene Savva Customer Relations Executive

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Capacity of conference and banquet facilities: < 500
  • Business centre
  • Playground
  • Business Centre Use: charged
  • Cash machine on site
  • Hotel safe
  • Internet
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Single bed
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Connecting rooms
  • Toiletries

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurant seats altogether: > 700
  • Vegetarian dishes
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Bicycle hire

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 5 Stars
  • Check in from: 14:00
  • Babysitting/Child services
  • Kids club (6-9 years)
  • Check out no later than: 12:00
  • English
  • Early check in
  • Family
  • Late check out
  • Cash payment
  • German
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • All public and private areas are no smoking zones
  • Wifi
  • Dry cleaning