# 1 of 165 hotels in Chersonissos

Hotel Aldemar Knossos Royal & Royal Villas(5 stars)

Limenas Hersonissou  Iraklio 70014 Hersonissos View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.5
  • Service
    5.7
  • Location
    5.3
  • Gastronomy
    5.5
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    203
  • very good
    28
  • acceptable
    7
  • poor
    4
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.013888888888889

The hotel needs to be renovated, beach very bad, loungers dated, almost all sun screens defect, Rust where one looks, many cats on the way, internet very bad, tennis court is an impertinence, in the gym everything dated, Indoorpoll closed, nightclub closed, but then at night the whole hotel treated to music, General restaurant has a cafeteria, where there are 5 stars? For 4 stars is it The pictures on the homepage mirrors not the reality again However ve …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1527777777777772

Food is good, but the cleanliness of the rooms left a lot to be desired. Dirty mattresses and pillows are the epitome of an alleged five stars hotel. The hotel or should be partially renovated all the rooms. …  read hotel review

read more Acceptable, Poor, Terrible reviews
Rachel
The perfect family holiday location
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
A beautiful hotel, very popular. A superb friendly atmosphere where nothing is too much trouble. The hotel is very clean and caters very well for families and couples. read hotel review
  • Room
    6.0

    Excellent rooms, kept very clean.

  • Location
    6.0

    The grounds of the hotel are well maintained, it is well laid out and it is a very pretty hotel. it is perfect for you to choose the beach, bar, swimming areas or sports facilities. Great for families who all want to do different things from time to time. Located half an hour from Heraklion Airport makes simple easy transfers.

  • Service
    6.0

    The best service we have experienced. Everyone is professional and friendly, from reception, guest relations, Maitre de hotel, and our special waiter Theo. Theo has been the most welcoming friendly waiter who we look forward to seeing during our meal times. He works so hard but still has time to be attentive and always has a smile and conversation which made us feel special. It really is worth taking the time to get to know these lovely people. The animation team are also a special group of people who we have made friendships with. Always have a smile and full of fun!! They work together so well.

  • Sport & Leisure
    6.0

    Fantastic! So many sports for us to enjoy as a family together or as individuals. The animators are a wonderful group at this hotel who clearly love their jobs and if you respond back to their friendly natures you will get so much out of this holiday. All have their own lovely characters and are always full of enthusiasm.

  • Hotel
    6.0

    A beautiful hotel, very popular. A superb friendly atmosphere where nothing is too much trouble. The hotel is very clean and caters very well for families and couples.

  • Gastronomy
    6.0

    We have loved the extensive variety of beautiful food on offer in the main restaurant and snack bars. Something for everyone, efficiently restocked as soon as anything runs low. Picnics available to all inclusive guests who wish to go out on day trips. Three restaurants also included for all inclusive guests which we would strongly recommend.

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David
Our 17th Visit to the Knossos Royal
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
This was our 17th visit to this hotel, so I guess we must like it! The location is perfect, being located more or less on a peninsular providing great views to the north and east. The water sports facilities are particularly good. There is also a pretty good fitness room. The staff are extremely friendly and welcoming, making the hotel a home from home for us. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Lovely family resort
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Fourth visit and not disappointed. Good clean accomodation and friendly Staff with plenty of activities to get involved in. Special mention for Theo and Georges in the Main restaurant who make us feel very welcome and go about their business in a professional manor. Animation Team work hard as usual and are our main reason for us returning each year. Martin and Viadas are two who have stood out the most and along with all the others have kept us entertained morning noon and night. read hotel review
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    4.3
    Quality of the beach
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
    Family friendliness
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Emilia
Fantastic animation team to top the beautiful sea
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
We enjoyed the beautiful sea. The beach was kept tidy also which we appreciated. Kids enjoyed the Mini club. The food we consider to be very tasty. Kids love spaghetti and pizza, all of us enjoyed fresh veggies and fruits. We must state that also the staff was very polite and smiley. Most of all we must state the animation team was amazing, the fire show at the beach was unforgettable - we have never seen anything like it before. Congratulations, Luka and the boys / and thanks Knossos Royal for enganging the animation team. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    5.0
    Disabled-friendly
    4.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    4.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    3.5
    Size of the room
    3.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
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Kate
Lovely hotel overlooking the sea
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
We enjoyed a 10 night holiday at Knossos Royal in a sea view bungalow. We came with our 16 yr old who really enjoyed the pool and the water sports at the beach. The shared pool next to our room was lovely and there were plenty of comfortable loungers. The Buffet food was varied and delicious. Theo, our waiter, was very attentive and friendly and made us feel very welcome. The bar staff, especially, Maria and Remi were always smiling and helpful. Everywhere is kept very clean. The Animation Team work very hard and are always upbeat and charming. Our ... Son enjoyed the daily water volleyball. We would definately recommend this hotel for a family holiday. read hotel review
  • Location
    6.0

    Not far from the airport and a short taxi ride to the nearest town, which has lots of shops and restaurants. We took a taxi to a nearby village for a taste of old Crete, which was lovely.

  • Room
    5.0

    Large bungalow room with terrace which was cleaned daily. Nice to have tea and coffee facilities.

  • Sport & Leisure
    6.0

    The main pool was big and the private pool by the room was great. The Animation Team put on shows every night which were good fun.

  • Hotel
    6.0

    We enjoyed a 10 night holiday at Knossos Royal in a sea view bungalow. We came with our 16 yr old who really enjoyed the pool and the water sports at the beach. The shared pool next to our room was lovely and there were plenty of comfortable loungers. The Buffet food was varied and delicious. Theo, our waiter, was very attentive and friendly and made us feel very welcome. The bar staff, especially, Maria and Remi were always smiling and helpful. Everywhere is kept very clean. The Animation Team work very hard and are always upbeat and charming. Our Son enjoyed the daily water volleyball. We would definately recommend this hotel for a family holiday.

  • Gastronomy
    5.0

    The main restaurant was very clean and the food was fresh and tasty. We didn't go to the other restaurants as we were half board and would have to had paid extra. A voucher to try one of them would have been a nice touch.

  • Service
    6.0

    An initial complaint about the extra bed in our room was dealt with immediately. The pull out bed was replaced with a proper bed by the time we had walked back to the room.

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Mike
The hotel is first class!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Fab hotel - this is our second year here so coming back to a hotel is the biggest compliment we can give! Actually the hotel is even better this year which is amazing. I would like to personally thank Theo and George from the restaurant and Demitra from guest services read hotel review
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Tereza
Definitelly yes!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
We are spending the best holiday ever now. Everything is perfect. We can choise what tipe of food you want to eat. There are many specialits. We have a nice vila and nice swimming pool next to vila. The sea is next to hotels complex and it is so clean. All personal is so nice and friendly. Every day is perfect. We have no bad ideas. This is the place where everybody want to spend free time. We hope that we`ll come back early. We want to come back! Definitely YES! read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.3
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Eva
Excellent hotel with very friendly staff
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Hotel features are great, family room is nice and clean. We staid in the no-private and with all-inclusive. Liked it a lot in general. Family with 2 children age 10 and 12. Guests are mostly Russian, British, some French and German. read hotel review
  • Location
    6.0

    Facilities are great, the two pools are never crowded even the hotel was fully booked when we were there. The water slide is nice. All kinds of distraction from billard, ping-pong to mini golf are included. The beach is great and enough space. Its not sand, but little pebbles (even better than sand as they do not stick all over you) excellent for snorkeling, you swim with the fish. Really blue flag, amazing! Easy access and even rocky sometimes, no swim shoes are necessary. Very close also the Saradari Bay offers a completely different sea with calm and turquoise waters.

  • Room
    5.0

    Nice clean, not the newest buidling, but good.

  • Sport & Leisure
    6.0

    Scuba diving and water sports center just at the beach - reasonable prices and good service. Not overbooked.

  • Hotel
    6.0

    Hotel features are great, family room is nice and clean. We staid in the no-private and with all-inclusive. Liked it a lot in general. Family with 2 children age 10 and 12. Guests are mostly Russian, British, some French and German.

  • Gastronomy
    5.0

    The restaurants are good. Food is fresh and lots of fruit and vegetables aways available. There could be a little more local food especially in the Taverna, where its meant to be greek - but is not really.

  • Service
    6.0

    Super team! Always a smile, nothing is a problem they make it happen. The animation team as well great.

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Terry & Jaqui
14 days of relaxation and sun
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2015
The hotel is in beautiful grounds, which have matured since our last visit, giving a very pleasing setting. The hotel and grounds are well maintained and cleanliness is good in most places. The staff are very pleasant and welcoming in all areas of the hotel. We were all inclusive but still like to experience traditional Greek hospitality so ventured out and ate out on several occassions, which made a change from the self service buffet. We are British holidaymakers of more mature years. read hotel review
  • Hotel
    5.0

    The hotel is in beautiful grounds, which have matured since our last visit, giving a very pleasing setting. The hotel and grounds are well maintained and cleanliness is good in most places. The staff are very pleasant and welcoming in all areas of the hotel. We were all inclusive but still like to experience traditional Greek hospitality so ventured out and ate out on several occassions, which made a change from the self service buffet. We are British holidaymakers of more mature years.

  • Sport & Leisure
    5.0

    We only used te two main pools which were good and had no problem in obtaining a sun bed at any time of day and this was in high season. The only regret is that the pools are salt water, which we knew from our previous visit.

  • Gastronomy
    5.0

    There is a main restaurant which is used for breakfast and dinner. There is a snack bar available throughout the day and specifically for lunch. The beach bar is classed as speciality restaurant for both lunch and dinner, you have to book in advance. There is also a Taverna restaurant which also requires pre booking, It appears the menus offered for these restaurants differ if you take the allocated "free" sittings or if you choose to eat there in addition, you then pay a supplement but are then able to choose from the full menu. There is one main bar for the evening and several pool bars around the location. The main bar encourages a waiter service system but it is possile to obtain bar service. The waiter service staff are very efficient but can be stretched at busy times as there is generally only two waiters coverin the whole bar. (we have seen some customers impatient to wait for service and leave without a drink). Whilst we appreciate good service and will tip for this, and do not take service for granted, it would appear a lot of guests do not share our values. Overall cleanliness in all areas of food & drink consumption is good.

  • Service
    5.0

    All staff are friendly and welcoming, with a cheary greeting when passing staff in the avenues. The reception staff are knowledgeable and helpful. The main dining room staff are all very helpful, especially the waiter, Theos (Tel), who was very attentive and aware of our needs. If he had time he would also provide local information. Athena was also very pleasant and attentive. Sadly we only speak one language but the waiters appeared able to speak several languages. The rooms have been cleaned on a daily basis.

  • Room
    5.0

    The Garden Room, which we had, was spacious and had plenty of storage space. It also offered a fridge and safe. The view across the well laid out gardens, towards the sea was a delight to see first thing in the morning.

  • Location
    4.0

    The hotel has a beach, albeit not fine sand. The hotel is approximately thirty minutes from the airport, depending on the mode of transport used. The hotel is a self contained complex, having a gift shop, jeweller, hairdresser etc. There are other shops and tavernas within a fifteen minute walk, but the first ten minutes is up a steep hill. All types of excursions are available, both in and around the hotel.

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Garry
Great holiday at Aldemar Knossos Royal Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
We have had a wonderful holiday here at the Aldemar Knossos Royal Hotel. The reception staff were friendly and informative. We would recommend the VIP Beach front apartments with private pool. Whilst the hotel caters for very many guests the private pool area provides a genuine boutique hotel feel. Our apartment is modern, spacious and clean although the balcony is a little compact. The Manitari beach front restaurant adjacent to the private pool is superb with very friendly and helpful staff and lovely cuisine. The sea view is also superb. The main restaurant caters for every taste. Our waiter Theo ... in particular stands out for his attentiveness and humour and skill in securing us a perfect window table at meal times. We personally were looking for a quiet holiday, however a range of entertainment was provide that those who want it. Overall a lovely holiday. We would recommend this hotel. read hotel review
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    5.0
    Size of the room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
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Information about Hotel Aldemar Knossos Royal & Royal Villas

Hotel Information

Hotel News

25/09/2007:

Dear visitor, First of all thank you for taking the time to share a comment or just read holiday experiences of Aldemar hotels & Spa at this Travel Blog Site. Your evaluation on Aldemars’ services and high quality standards is always a valuable assessment tool for improvement, especially when the initial goal of your writings comes with a good will. At the same time your positive comments are always a big reward for all the hotel staff members and a great encouragement for our future customers. On this site you can find comments, suggestions, criticism and way not mentioning it? Many congratulations! Also, we as hoteliers provide you with a reach photo gallery of all Aldemar Hotel & Spa’s fine architectural properties around Greece. This way with your writings and our photos, the Aldemar holiday experience will be spread around and give the opportunity to more web visitors to gain a thorough insight about their future holiday resort. After all in the free internet world of now days, our aim is to leave every individual the option of choice, by creating a spherical picture on Aldemars’ luxurious properties, top qualitative services and fine multinational cuisine. Should you have any other comments, questions or suggestions we kindly encourage you to send them to the following email address, since it is Aldemars’ policy to maintain an excellent, direct contact with all its customers or future holiday makers. Once more thank you for your effort. We truly hope to welcome you to any of our hotels in Greece and offer you the best holiday memories. Yours Sincerely, Irene Savva Customer Relations Executive

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Capacity of conference and banquet facilities: < 500
  • Business centre
  • Playground
  • Business Centre Use: charged
  • Cash machine on site
  • Hotel safe
  • Internet
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Single bed
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Connecting rooms
  • Toiletries

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurant seats altogether: > 700
  • Vegetarian dishes
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Bicycle hire

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 5 Stars
  • Check in from: 14:00
  • Babysitting/Child services
  • Kids club (6-9 years)
  • Check out no later than: 12:00
  • English
  • Early check in
  • Family
  • Late check out
  • Cash payment
  • German
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • All public and private areas are no smoking zones
  • Wifi
  • Dry cleaning