# 1 of 159 hotels in Chersonissos

Hotel Aldemar Knossos Royal & Royal Villas(5 stars)

Limenas Hersonissou  Iraklio 70014 Hersonissos View on map
Average rating
Recommended
Trend

At a glance

  • Great hotel (4)
    "Great hotel" found in 4 reviews
    • " Great hotel and fantastic staff " 
      5.307142857142857
      October 2012
    • " Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide ... " 
      5.307142857142857
      October 2012
    • " Very nice hotel . Excellent location just a short walk or taxi ride to  Khersonissos town. The hotel & grounds ... " 
      5.5
      October 2012
    • " Family-friendly recommendable hotel ! " 
      5.390476190476191
      August 2012
  • Great evening shows (1)
    "Great evening shows" found in 1 review
    • " ... Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide variety of optional daytime activities and great evening shows . Every member of the animation team added to the enjoyment of the holiday. Frank, one of the ... " 
      5.307142857142857
      October 2012
  • The food was good (1)
    "The food was good" found in 1 review
    • " ... because, that predominantly young couples with infants was, which also early to bed went. In the main restaurant with buffet, for the mostly' all inclusive' guests, the masses best processed. The food was good , however almost always the same selection, only small plates. The staff always very friendly. ... " 
      5.390476190476191
      August 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.6
  • Location
    5.2
  • Gastronomy
    5.3
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    134
  • very good
    27
  • acceptable
    6
  • poor
    2
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.013888888888889

The hotel needs to be renovated, beach very bad, loungers dated, almost all sun screens defect, Rust where one looks, many cats on the way, internet very bad, tennis court is an impertinence, in the gym everything dated, Indoorpoll closed, nightclub closed, but then at night the whole hotel treated to music, General restaurant has a cafeteria, where there are 5 stars? For 4 stars is it The pictures on the homepage mirrors not the reality again However ve …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1527777777777772

Food is good, but the cleanliness of the rooms left a lot to be desired. Dirty mattresses and pillows are the epitome of an alleged five stars hotel. The hotel or should be partially renovated all the rooms. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (4)
      Comments related to "Hotel in general" found in 4 reviews
      • " Great hotel and fantastic staff "  read hotel review
        5.307142857142857
        October 2012
      • " Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide ... "  read hotel review
        5.307142857142857
        October 2012
      • " Very nice hotel. Excellent location just a short walk or taxi ride to  Khersonissos town. The hotel & grounds ... "  read hotel review
        5.5
        October 2012
      • " Family-friendly recommendable hotel! "  read hotel review
        5.390476190476191
        August 2012
  • Service
    Pros
    • Service in general (1)
      Comments related to "Service" found in 1 review
      • " ... Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide variety of optional daytime activities and great evening shows. Every member of the animation team added to the enjoyment of the holiday. Frank, one of the ... "  read hotel review
        5.307142857142857
        October 2012
  • Food
    Pros
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " ... because, that predominantly young couples with infants was, which also early to bed went. In the main restaurant with buffet, for the mostly' all inclusive' guests, the masses best processed. The food was good, however almost always the same selection, only small plates. The staff always very friendly. ... "  read hotel review
        5.390476190476191
        August 2012
Rodica
September at Aldemar Knossos Royal Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
I enjoyed this holiday and I'm glad we... accidentelly... came in september. The weather was great ... pretty hot sometimes... and the sea water also warm ... agitated sometimes. We could go visiting and admiring the beautiful lanscapes in Crete. read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
Close
Andy
My experience
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
The hotel was well laid out, rooms a good size and tea/coffee making facilities included; tv channels catered for most tastes although we did not turn it on! A good beach and pool view from the balcony. Food quality at the beach side was excellent and staff friendly, the main restaurant was clean, busy and staff friendly and helpful, especially Theos who also gave us local knowledge about Crete and offered advice on wines. read hotel review
  • Sport & Leisure
    6.0

    See above comments on another question.

  • Location
    5.0

    Access to facilities excellent although the control of non_room numbered guests at the private pools was a disappointment especially in the 700 series pool. An easy fix would be to have a key controlled access and allow guests to use their room keys.

  • Hotel
    6.0

    The hotel was well laid out, rooms a good size and tea/coffee making facilities included; tv channels catered for most tastes although we did not turn it on! A good beach and pool view from the balcony. Food quality at the beach side was excellent and staff friendly, the main restaurant was clean, busy and staff friendly and helpful, especially Theos who also gave us local knowledge about Crete and offered advice on wines.

  • Gastronomy
    5.0

    This is covered elsewhere in my comments.

  • Service
    6.0

    Staff very helpful, multi lingual and friendly. We were made to feel welcome wherever we went. Room cleaning and services were also excellent. I made one suggestion concerning the use of the pool by the diver school and that was to ensure the instructor made pupils wash their feet to remove beach debris before entering the pool. This is valuable training and should continue but not be allowed to mess the pool or clog water filters.

  • Room
    6.0

    See above comments on an earlier question.

Close
Maryana
Advantages and disadvantages of Knossos Royal
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
Hotel has a good location. 30 min from the airport and 2-3 km till the vearest town. Has its own beach with free towels, umbrelas and sunbeds. Hotels teritory is big and full of greens. Some rooms have a seaview, some have garden view. Generally it is quiet in the evenings no noise. Hotel, teritory, rooms and the beach are clean. Cuisine is very rich. Planty of food choices: sea food, meat, salads, fish, fresh fruits (not to mention pasta, potatoes etc). Waiters are generaly kind and welcoming. Generaly service is very good. Reception can help you with any kind ... of requests (we asked them to print out our tickets and change a bed). We would like to pay a special attention to the animation team. The team is very good. Guys are trying very hard to entertain and engage guests into different activities. They do a very good job! During our stay the majority of guests (around 80%) were russians. For us it was an unpleasant surprise. But despite this fact the atmosphere was quite, no loud parties in the middle of the night. Majority of guests are couples with small kids and pensionists. read hotel review
  • Sport & Leisure
    6.0

    As i mentioned before a special thanks go to the animation team. Activities are rich and animators try to engage everybody. Beach and the water in the sea are clean. We didnt use pool.

  • Location
    5.0

    Beach: wide beach and enough sunbeds for everybody. Beach is pebble. The entrance to the sea disappoited a bit, because it was full of stone plates and sharp rocks some places. But there is a bay on the side of the hotel with a ledder to the deap sea. We prefered this place. Next city: Hotel has a daily free transfer to the neaby town. Shopping facilities: hotel has a mini market in the hotel. there is also a bigger store 4 min walk from the hotel. Excursions: many excursion provided by the tour operators, but it is cheaper to get them in the town.

  • Hotel
    5.0

    Hotel has a good location. 30 min from the airport and 2-3 km till the vearest town. Has its own beach with free towels, umbrelas and sunbeds. Hotels teritory is big and full of greens. Some rooms have a seaview, some have garden view. Generally it is quiet in the evenings no noise. Hotel, teritory, rooms and the beach are clean. Cuisine is very rich. Planty of food choices: sea food, meat, salads, fish, fresh fruits (not to mention pasta, potatoes etc). Waiters are generaly kind and welcoming. Generaly service is very good. Reception can help you with any kind of requests (we asked them to print out our tickets and change a bed). We would like to pay a special attention to the animation team. The team is very good. Guys are trying very hard to entertain and engage guests into different activities. They do a very good job! During our stay the majority of guests (around 80%) were russians. For us it was an unpleasant surprise. But despite this fact the atmosphere was quite, no loud parties in the middle of the night. Majority of guests are couples with small kids and pensionists.

  • Gastronomy
    6.0

    We had half bord, so we were using only one restaurant. But hotel has couple of bars and restaurants. Food: planty of fresh food of high quality. Enough food for everybody. Restaurant is clean. Table sheats are replaces after every guest. Cuisine is Greek, vegetarian, Italian, mediterranean. Food for kids. Atmosphere is quite, tipping is optional. We dont really know the prices for food, but cocktails are 8,50 euro.

  • Service
    6.0

    All staff is very friendly and felpful. All of them speak English and Russian, possibly other languages. Rooms were cleaned daily, no complains.

  • Room
    5.0

    Room is big enough. All equipment worked.

Close
Bernard Dossche
Our second home since 1992
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
We are comimg back each year since 1992, that means that we like the hotel very much. We know the most of the staff and they know us for a long time. that gives us a very nice feeling. we also recommended the hotel to a lot of friends and they were also very happy with their stay in Knossos royal. read hotel review
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Wendy
Lovely experience in Crete
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
The Aldemar Gnossis is a lovely friendly hotel, where we felt at home right away. It is very clean in all areas and the bedrooms are very comfortable. The food is very good and available during the day and evening in the dining room or snack bar. The staff are excellent, especially Theo in the dining room, George the Maitre D, and Paula our waitress, and in fact all the other staff were so good, I can't name them all. Reception staff were very helpful when I had a sore throat and needed medication and also arranging for a buggy ... to take me to the dining room when I was not well. I would recommend this hotel and would certainly come back and once again on an all inclusive basis. read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    4.0
    Disabled-friendly
    6.0
Close
Read all hotel reviews

Information about Hotel Aldemar Knossos Royal & Royal Villas

Hotel Information

Hotel News

25/09/2007:

Dear visitor, First of all thank you for taking the time to share a comment or just read holiday experiences of Aldemar hotels & Spa at this Travel Blog Site. Your evaluation on Aldemars’ services and high quality standards is always a valuable assessment tool for improvement, especially when the initial goal of your writings comes with a good will. At the same time your positive comments are always a big reward for all the hotel staff members and a great encouragement for our future customers. On this site you can find comments, suggestions, criticism and way not mentioning it? Many congratulations! Also, we as hoteliers provide you with a reach photo gallery of all Aldemar Hotel & Spa’s fine architectural properties around Greece. This way with your writings and our photos, the Aldemar holiday experience will be spread around and give the opportunity to more web visitors to gain a thorough insight about their future holiday resort. After all in the free internet world of now days, our aim is to leave every individual the option of choice, by creating a spherical picture on Aldemars’ luxurious properties, top qualitative services and fine multinational cuisine. Should you have any other comments, questions or suggestions we kindly encourage you to send them to the following email address, since it is Aldemars’ policy to maintain an excellent, direct contact with all its customers or future holiday makers. Once more thank you for your effort. We truly hope to welcome you to any of our hotels in Greece and offer you the best holiday memories. Yours Sincerely, Irene Savva Customer Relations Executive

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Car hire
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service