# 2 of 164 hotels in Chersonissos

Hotel Aldemar Knossos Royal & Royal Villas(5 stars)

Limenas Hersonissou  Iraklio 70014 Hersonissos View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.6
  • Location
    5.2
  • Gastronomy
    5.4
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    139
  • very good
    29
  • acceptable
    6
  • poor
    3
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.013888888888889

The hotel needs to be renovated, beach very bad, loungers dated, almost all sun screens defect, Rust where one looks, many cats on the way, internet very bad, tennis court is an impertinence, in the gym everything dated, Indoorpoll closed, nightclub closed, but then at night the whole hotel treated to music, General restaurant has a cafeteria, where there are 5 stars? For 4 stars is it The pictures on the homepage mirrors not the reality again However ve …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1527777777777772

Food is good, but the cleanliness of the rooms left a lot to be desired. Dirty mattresses and pillows are the epitome of an alleged five stars hotel. The hotel or should be partially renovated all the rooms. …  read hotel review

read more Acceptable, Poor, Terrible reviews
Karen
Our first visit
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
well what can we say about this hotel, we have stayed in a lot of 4 star and 5 star hotels and this one is at the top of our list ,the staff from the animation team to the bar staff and the waiting staff in perticular Theo from the restaurant was fantastic and made our holiday stay fantastic,Vicky and Erica are wonderful happy girls that make you smile all day .The only down side is that another bar on a evening would be good . read hotel review
  • Sport & Leisure
    5.0

    good...

  • Service
    6.0

    excellant...

  • Location
    5.0

    good...

  • Gastronomy
    6.0

    excellant...

  • Room
    5.0

    good...

  • Hotel
    6.0

    well what can we say about this hotel, we have stayed in a lot of 4 star and 5 star hotels and this one is at the top of our list ,the staff from the animation team to the bar staff and the waiting staff in perticular Theo from the restaurant was fantastic and made our holiday stay fantastic,Vicky and Erica are wonderful happy girls that make you smile all day .The only down side is that another bar on a evening would be good .

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Sandra
Hotel superb, everything about it!
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
Our stay at this hotel has been unbelievable! We stayed for 10 days and in all our time have had no complaints. All areas of the hotel and grounds are clean and well maintained. All pools were clean and on early inspection one morning were found to be cleaned with a cute little underwater vacuum. A good selection and design of pools with very good depths. The restaurant provided a great selection of meals every night, nothing seemed to be repeated in our 10 day stay. The vegetables were a good variety, and all food was well cooked and presented. ... All staff we found very friendly, helpful and courteous. A special mention to Restaurant George, Rodo, Gelo, and an extra special mention for the chef in main restaurant and the chef in Taverna Artemis Manolis. The animation team were superb. Provided great and good quality shows most evenings. They were very friendly and enyoyable to watch and weren't too pushy through the day if you didn't want to join in the activities. Special mention to Giann Marco, Luca, Emmilia, Errica Jona and all the team. In the main bar a big thank you to Paulo, her service was remarkable remembering what you drink and always served with a friendly smile. read hotel review
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    5.8
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
    Family friendliness
    6.0
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Andreas
Great hotel on Crete
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
Excellent hotel for familiy holidays as well as for couples. Food and drinks are great. Our recommendation: book an all-inclusive-arrangement for your stay in this hotel. Staff is very friendly and helpful. Garden area looks very nice and is well maintained. Beach is good for everybody, there is sand and stone. Good for swimmers and divers. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.0
    Distance to the beach
    6.0
    Proximity to shopping areas
    4.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
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Ian
Holiday break after major operation.
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
We feel that the Thompson's brochure did not mention the severe elevation from beach/room to reception, restaurants and pools etc. Having recently had a major operation although I haven't let it bother me it would have been a lot easier without the 79 steps from our room to reception etc!!! Without exception the staff were particularly and so were the animation team. Guests on the other hand we did not find to be at all friendly but that is nothing to do with your hotel. Despite all that we have had a great time, thankyou. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
Close
John
Our first visit
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
We have very nice apartment overlooking the sea. There is a large patio with loungers and table where we can relax. There is plenty for any type of visitor to use from young to old. read hotel review
  • Service
    6.0

    Reception staff are welcoming, helpful, knowledgeable (including coping with a foreign language) All the staff we have met including waiting service in the dining room and at the Beach Bar have been friendly and efficient, the best staff we have met in all our travels so far.

  • Hotel
    6.0

    We have very nice apartment overlooking the sea. There is a large patio with loungers and table where we can relax. There is plenty for any type of visitor to use from young to old.

  • Room
    6.0

    We have probably the best room on the campus! A roomy airy bedroom and pleasant lounge with TV - and two bathrooms!!!! Everywhere is meticulously clean and maintained daily.

  • Location
    6.0

    Beautiful beach with plenty of loungers. Very well kept beautiful grounds with convenient bars and restaurant facilities,

  • Gastronomy
    6.0

    The quality, choice and variety at all meals has been exceptional and the staff from the manager to our particular waiters especially Maria has been outstanding. Nothing has been too much trouble

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Anna
A really decent hotel for reasonable price!
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
This is my third time in Aldemar, but this year I came here with my husband, and we decided to stay in Aldemar Knossos (last 2 years I stayed in Aldemar Royal Mare and Thelasso and it was fantastically great), however, this time I changed the location. It was a right decision, we are really very happy with our choice! Travel operator Millenium is really great and provides excellent transportation from and to the hotel. Our room was ready and we could check -in 2 hours earlier than expected. Incredibly excellent staff at the reception, always welcoming, ready to help ... and made all our requests come true. The room is rather small, but as we had seen, all rooms here are not big (in comparison with Aldemar Royal Mare), but very cosy, clean, great beds; always good cleaning, with changing linens every 2-3 days. Worth mentioning, we stayed in VIP room 50 meters from the beach, we had a welcoming surprise like wine and champagne for just-married couple. FOOD is FANTASTICALLY INCREDIBLY TASTY!!!!Every time we had all types of sea food, meet (pork, lamb,veal, beef), traditional delicious Greek cuisine and international one. We would definitely recommend this hotel, especially if you want to have excellent meals! as for the beach, here are rocks, so we went to another beach maybe 15 min walking from the hotel, so it was not a big deal for us, as everyone rights about it. The views are fantastic, awesome peaceful atmosphere and my husband really loves it. These are all the reasons why I always come back to Aldemar Royal Mare or Knossos now) ! My husband also wants to come back here next year! Try and you will appreciate tranquil and calm atmosphere and excellent scenery around! read hotel review
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.0
    Distance to the beach
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    4.3
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Maureen
Return visit to Knossos Royal
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
This is our second visit tothe Knossos Royal. there have been improvements to the room facitities since our last visit but the standard of food is not as good this time round. Food in Beach Bar is good compared to snack bar would have preferred to have lunch at Beach Bar every day. Facitities and privacy excellent at VIP Bungalows would recommend this hotel to friends. read hotel review
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
  • Hotel
    4.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
Close
Janet
We love the Knossos Royal
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
VIP bungalow seafront well worth the extra. Lovely spacious room, flat screen TV and large bed. Lots of hanging & storage space for clothes and bags. Very clean and all areas in & out well kept All inclusive basis and really good choice. We booked this hotel to celebrate my husbands 60yh Birthday and we couldn;t have made a better choice. read hotel review
  • Hotel
    6.0

    VIP bungalow seafront well worth the extra. Lovely spacious room, flat screen TV and large bed. Lots of hanging & storage space for clothes and bags. Very clean and all areas in & out well kept All inclusive basis and really good choice. We booked this hotel to celebrate my husbands 60yh Birthday and we couldn;t have made a better choice.

  • Service
    6.0

    All the staff were very friendly and communicated to all the guests from around the world in their language. Room cleaning very good Maria in the main restaurant was excellent, very friendly and cheerful It took a couple of days to get the shower fixed but not a problem

  • Room
    6.0

    Nicely funished, clean, and terrace and patio leading to private pool Mini bar stocked, tea & coffee need topping up daily

  • Sport & Leisure
    6.0

    Beach good but not fine sand. lots of sunbeds available Animation team excellent

  • Location
    6.0

    The room was only 20 metres from the beach and a fantastic sea view. A soft warm sea breeze was perfect to cool the hot sun. The private pool for VIP guests was fantastic and just outside our patio door

  • Gastronomy
    6.0

    Several different dining options available. Al; the food was first class and the lamb was the best we have ever had The dining area were always clean and ready for use

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Julie V Newsham
The fantastic ultimate holiday experience
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
This is our second visit, we loved it so much last year that we came back. mainly due to the fact we have been treated spectacularly well by Theos in the Restaurant, he is amazing, professional and a great character., George Restaurant Manager who always makes sure we have all our needs catered for. Paula in the bar, she is so friendly, kind and considerate. and Kostas on Reception who has enabled us to have a fantastic room and all other services way beyond anything that is expected. Rula in the beach bar, always happy and of course the one ... and only, finest chef, Petros. We Love it here and we are ready to book for next year. HIGHLY RECOMMENDED. 5 Star Magic. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Trish
Amazing staff, all made us both feel very welcome
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
we both enjoyed our stay here very much, and will let our friends know how lovely and helpful all the staff are hope we will return again soon. only thing which would be nice, is to have tea and coffee in room. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
    Family friendliness
    6.0
  • Room
    5.0
    Size of the room
    6.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Read all hotel reviews

Information about Hotel Aldemar Knossos Royal & Royal Villas

Hotel Information

Hotel News

25/09/2007:

Dear visitor, First of all thank you for taking the time to share a comment or just read holiday experiences of Aldemar hotels & Spa at this Travel Blog Site. Your evaluation on Aldemars’ services and high quality standards is always a valuable assessment tool for improvement, especially when the initial goal of your writings comes with a good will. At the same time your positive comments are always a big reward for all the hotel staff members and a great encouragement for our future customers. On this site you can find comments, suggestions, criticism and way not mentioning it? Many congratulations! Also, we as hoteliers provide you with a reach photo gallery of all Aldemar Hotel & Spa’s fine architectural properties around Greece. This way with your writings and our photos, the Aldemar holiday experience will be spread around and give the opportunity to more web visitors to gain a thorough insight about their future holiday resort. After all in the free internet world of now days, our aim is to leave every individual the option of choice, by creating a spherical picture on Aldemars’ luxurious properties, top qualitative services and fine multinational cuisine. Should you have any other comments, questions or suggestions we kindly encourage you to send them to the following email address, since it is Aldemars’ policy to maintain an excellent, direct contact with all its customers or future holiday makers. Once more thank you for your effort. We truly hope to welcome you to any of our hotels in Greece and offer you the best holiday memories. Yours Sincerely, Irene Savva Customer Relations Executive

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Capacity of conference and banquet facilities: < 500
  • Business centre
  • Playground
  • Business Centre Use: charged
  • Cash machine on site
  • Hotel safe
  • Internet
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Single bed
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Connecting rooms
  • Toiletries

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurant seats altogether: > 700
  • Vegetarian dishes
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Bicycle hire

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 5 Stars
  • Check in from: 14:00
  • Babysitting/Child services
  • Kids club (6-9 years)
  • Check out no later than: 12:00
  • English
  • Early check in
  • Family
  • Late check out
  • Cash payment
  • German
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • All public and private areas are no smoking zones
  • Wifi
  • Dry cleaning