# 2 of 159 hotels in Chersonissos

Hotel Aldemar Knossos Royal & Royal Villas(5 stars)

Limenas Hersonissou  Iraklio 70014 Hersonissos View on map
Average rating
Recommended
Trend

At a glance

  • Great hotel (4)
    "Great hotel" found in 4 reviews
    • " Great hotel and fantastic staff " 
      5.307142857142857
      October 2012
    • " Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide ... " 
      5.307142857142857
      October 2012
    • " Very nice hotel . Excellent location just a short walk or taxi ride to  Khersonissos town. The hotel & grounds ... " 
      5.5
      October 2012
    • " Family-friendly recommendable hotel ! " 
      5.390476190476191
      August 2012
  • Great evening shows (1)
    "Great evening shows" found in 1 review
    • " ... Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide variety of optional daytime activities and great evening shows . Every member of the animation team added to the enjoyment of the holiday. Frank, one of the ... " 
      5.307142857142857
      October 2012
  • The food was good (1)
    "The food was good" found in 1 review
    • " ... because, that predominantly young couples with infants was, which also early to bed went. In the main restaurant with buffet, for the mostly' all inclusive' guests, the masses best processed. The food was good , however almost always the same selection, only small plates. The staff always very friendly. ... " 
      5.390476190476191
      August 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.4
  • Service
    5.6
  • Location
    5.2
  • Gastronomy
    5.3
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    114
  • very good
    24
  • acceptable
    6
  • poor
    2
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.013888888888889

The hotel needs to be renovated, beach very bad, loungers dated, almost all sun screens defect, Rust where one looks, many cats on the way, internet very bad, tennis court is an impertinence, in the gym everything dated, Indoorpoll closed, nightclub closed, but then at night the whole hotel treated to music, General restaurant has a cafeteria, where there are 5 stars? For 4 stars is it The pictures on the homepage mirrors not the reality again However ve …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1527777777777772

Food is good, but the cleanliness of the rooms left a lot to be desired. Dirty mattresses and pillows are the epitome of an alleged five stars hotel. The hotel or should be partially renovated all the rooms. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (4)
      Comments related to "Hotel in general" found in 4 reviews
      • " Great hotel and fantastic staff "  read hotel review
        5.307142857142857
        October 2012
      • " Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide ... "  read hotel review
        5.307142857142857
        October 2012
      • " Very nice hotel. Excellent location just a short walk or taxi ride to  Khersonissos town. The hotel & grounds ... "  read hotel review
        5.5
        October 2012
      • " Family-friendly recommendable hotel! "  read hotel review
        5.390476190476191
        August 2012
  • Service
    Pros
    • Service in general (1)
      Comments related to "Service" found in 1 review
      • " ... Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide variety of optional daytime activities and great evening shows. Every member of the animation team added to the enjoyment of the holiday. Frank, one of the ... "  read hotel review
        5.307142857142857
        October 2012
  • Food
    Pros
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " ... because, that predominantly young couples with infants was, which also early to bed went. In the main restaurant with buffet, for the mostly' all inclusive' guests, the masses best processed. The food was good, however almost always the same selection, only small plates. The staff always very friendly. ... "  read hotel review
        5.390476190476191
        August 2012
Justine
Excellent location and friendly staff
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Staff greeted us warmly and professionally, which was maintained throughout our stay. Rooms were clean and in a good condition, albeit the bathroom was a little tired, but perfectly usable so no complaints. Food was of a good quality and plenty to choose from. Drink selection was fine, although the wine not to our taste but plenty of other drinks to choose from, especially delicious cocktails. Staff were brilliant, restaurant staff very friendly and attentive, specifically Maria who helped us to find a table big enough for 5 of us everyday. Other staff around the complex worked hard to maintain ... the areas and keep them clean and tidy at all times. Overall, very happy with the holiday. read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
    Family friendliness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Angela
Family Holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
We have enjoyed many holidays here as we always feel very welcome and at home. The staff really cant do enough to make your stay special. I am sure we will be booking again in the near future and look forward to next year. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Cheryl
A Truly Wonderful Experience, to be repeated!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
We have thoroughly enjoyed our stay at the Knossos Royal. the rooms are excellent, very clean, well appointed and of a good size to accomodate our little family. All facilities are close and easily accessible. Half board stay: the food of the Main Restaurant is just. incredible! every night the food has been varied and excellent, service truly wonderful. Our regular waitress, Afroditi in ther main restaurant has been attentive and wonderful with the children at all times. We have really enjoyed everything about our eating experiences. There has been a good demographic of people of a smiliar age to ... our family, making this an enjoyable and relaxing family resort with no worries about hooligans or troublesome youngsters. read hotel review
  • Service
    6.0

    The service has, throughout, benn excellent. All members of staff are knowledgeable, very very helpful and speak excellent English. We have felt like we were in very good hands at all times and have felt as though, if we needed anything, it could be provided. The "Animation" entertainment team has been excellent, a bunch of vibrant young people who have kept the party going day and night, puytting on wonderful show in the evenings and great pool and beach activities during the day.

  • Room
    6.0

    The room has been perfect. Good facilities, well maintained, great air conditioning provided for free and all ameneties in good working order. Lovely appointment of room, low level balcony (great with liitle kids) and the added safety of the safe to keep our valuables safe whilst we are out and about.

  • Location
    6.0

    We have been very pleased with the locale, our beach access couldnt have been any better (100 yards away!) and it was an easy taxi ride to the local village where we found great shops, cafes and restaurants. We were able, with help from the staff at the hotel reception, to plan a little excursion on a Pirate ship which is wonderful for our small children.

  • Gastronomy
    6.0

    We have really enjoyed our dining experiences and been happy with the availability of different bars to visit and experience. The food has been both traditional and wider-reaching and has catered well even for the children who have been able to try new foods as well as relying upon their old favourites. The atmosphere at all times has been WONDERFUL! We have enjoyed every single minute... there has been no pressure to leave tips but we have left them generously and gladly.

  • Hotel
    6.0

    We have thoroughly enjoyed our stay at the Knossos Royal... the rooms are excellent, very clean, well appointed and of a good size to accomodate our little family... All facilities are close and easily accessible. Half board stay: the food of the Main Restaurant is just... incredible! every night the food has been varied and excellent, service truly wonderful. Our regular waitress, Afroditi in ther main restaurant has been attentive and wonderful with the children at all times. We have really enjoyed everything about our eating experiences. There has been a good demographic of people of a smiliar age to our family, making this an enjoyable and relaxing family resort with no worries about hooligans or troublesome youngsters...

  • Sport & Leisure
    6.0

    The pool is fantastic. Plenty of room for all guests to have sun loungers, poolside bar and snack bar readily available. The area is very clean, easly to get to and well maintained. Fabulous!

Close
Derek
Excellent holiday once again
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
Everything was spotless from the reception area to the pool and rooms. The gardens were kept beautifully and the beach area was relaxing. read hotel review
  • Service
    6.0

    The staff were great, this is the main reason that we are here for the second year running and no doubt will be back again next year :). Fortunately we didn't have any compaints so I am unable to comment on how they are handled.

  • Room
    5.0

    Our room had a balcony with sea and garden view. It was a good size for 2 people with a reasonalby modern bathroom. There was a free safe in the room which was great as we didn't have to pay at reception when we arrived for this facility. The room was cleaned every day and the towels changed if required. Although there were no tea making facilities in the room when we arrived we asked at reception and a kettle and cups appeared in our room before we got back.

  • Location
    6.0

    The airport transfer was approx 25 minutes, we were the first drop off. Our room was a short 30 second walk to the beach! The Jet2 rep offered us lots of different excursions and we went on the trip to the island of Spinalonga which was brilliant, the guide was gave us lots of interesting facts about the Island of Crete. The town of Hersonossis which has lots of bars overlooking the bay and lots of touristy shops was easy to reach either by the courtesy bus or walking which took about 35 mins, from there you could book various different excursions.

  • Gastronomy
    6.0

    There should be a 5+ for this catagory as the quality of the food and drinks was amazing, although the main restaurant is very busy it runs very smoothly and is immaculately clean at all times. The Manager George was always very welcoming and kind, at the table we were looked after by Afrodite and Thomas who couldn't do enough for us we will miss them and hope to see them again next year. The food was excellent quality with a vast range of different choices every day, the chef Pedros took a lot of pride in making sure that everything was of top quality and was at the front everyday serving a different range of beautifully cooked meat or fish ranging from beef to duck and swordfish and more. We didn't experience the other restaurants as we were very happy with the service, food and atmosphere in the main restaurant.

  • Hotel
    6.0

    Everything was spotless from the reception area to the pool and rooms. The gardens were kept beautifully and the beach area was relaxing.

Close
Colin Smith
Fantastic experience at the Aldemar Knossos!!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
The hotel in general was a great experience. The royal villas and royal villa breckfast made our holiday! The hotel in general was very clean. We are an english family age 12-45+ read hotel review
  • Service
    6.0

    excellent staff. perfect english and no complaints in room cleaning.

  • Room
    5.0

    started off in room 857 in the vip suites it was very inadequate for a family for me my wife and 12 year old daughter we had three beds in one room with a very close proximity. my 12 year olds bed was a extremly low down and small bed suitable for a 5 year old. the bed was extremly close to the patio door meaning it couldnt be open without moving the bed. cramped conditions. i upgraded my room to royal villas and it was a completly different holiday. 2 rooms lounge very large bathroom consiting of a bath with jets and a shower with 2 windows. it had 2 airconditioning and a fan in main bedroom and 2 balconys one with seating all very clean.

  • Location
    5.0

    its next to the beach no shops in the area however there is a minimarket in the hotel which caters for your every need. Roughly 35 mins to airport.

  • Gastronomy
    6.0

    There is wide range of restaurants and bars all serve quality food and cater for the everybodys pallet. A good atmosphere glad we are all inclusive as the drinks are all branded products. my wife could drink quality champagne all night long for free.

  • Hotel
    6.0

    The hotel in general was a great experience. The royal villas and royal villa breckfast made our holiday! The hotel in general was very clean. We are an english family age 12-45+

  • Sport & Leisure
    5.0

    the entertainment is fantastic. The animation team go the extra mile in the show and the aftershow disco. The several pools are exellent and sunbeds very comfy!

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Read all hotel reviews

Information about Hotel Aldemar Knossos Royal & Royal Villas

Hotel Information

Information from the hotel

Information from the hotel *

  • A lobby and a reception are available to guests. Services such as a baggage storage service and a safe make for a comfortable stay. Internet access and wireless internet access are available in the public areas. Gastronomic options include a restaurant, a dining area, a café and a bar. Guests can visit the supermarket to purchase daily necessities. Shopping facilities are available. Children can have fun playing in the garden. Additional features of the establishment include a newspaper stand, a TV room and a playroom. Guests arriving in their own vehicles can park in the car park. Additional services include a babysitting service, a childcare service, medical assistance, a laundry and a hairdressing salon. A shuttle service is offered.
  • Special family rooms are available for families with children. All accommodation units feature air conditioning and a bathroom. The balcony or terrace found in most accommodation units offers additional comfort. Some of the accommodation units offer wonderful sea views. Each accommodation unit features separate bedrooms, a double bed or a sofa-bed. Cots are available for children. A safe and a minibar also feature. A fridge is included as standard. Most rooms are equipped with internet access, a telephone, a TV and wireless internet access. Guests will also find slippers provided. Amenities in the bathrooms include a shower, a bath and a spa bath. The bathrooms feature a hairdryer, a vanity mirror and bathrobes.
  • A refreshing dip in the indoor or outdoor pool can be pleasantly cooling on hot days. A waterslide provides fun for all ages. The sun loungers and parasols on the sun terrace offer a great place to unwind. There is also a poolside snack bar. The establishment offers a range of outdoor sporting opportunities, including bocce, beach volleyball, volleyball, basketball, crazy golf and golf, or for a fee, cycling/mountain biking and tennis. Many types of sport are available, including watersports such as a banana boat and aquafit. For a fee, water skiing, windsurfing, jet skiing, pedal boat hire, canoeing, sailing, catamaraning and diving can also be enjoyed. The establishment offers a number of indoor sporting opportunities, including a gym, table tennis and darts, or for a fee, pool/billiards and squash. For additional fees, various spa options are available, including a spa, a sauna, massage treatments and thalassotherapy. There are excellent relaxation opportunities and ways to enjoy free time at the establishment, with options such as an entertainment programme, live music, a disco, a kids' club, a kids' disco and a nightclub.
  • Various meals and board options are bookable. Guests can choose from breakfast, lunch, dinner, half board and All-inclusive. The establishment additionally offers snacks. Guests can enjoy the show cooking, during which the chefs create delicious specialities. Both alcohol-free drinks and alcoholic drinks are available to guests.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel News

25/09/2007:

Dear visitor, First of all thank you for taking the time to share a comment or just read holiday experiences of Aldemar hotels & Spa at this Travel Blog Site. Your evaluation on Aldemars’ services and high quality standards is always a valuable assessment tool for improvement, especially when the initial goal of your writings comes with a good will. At the same time your positive comments are always a big reward for all the hotel staff members and a great encouragement for our future customers. On this site you can find comments, suggestions, criticism and way not mentioning it? Many congratulations! Also, we as hoteliers provide you with a reach photo gallery of all Aldemar Hotel & Spa’s fine architectural properties around Greece. This way with your writings and our photos, the Aldemar holiday experience will be spread around and give the opportunity to more web visitors to gain a thorough insight about their future holiday resort. After all in the free internet world of now days, our aim is to leave every individual the option of choice, by creating a spherical picture on Aldemars’ luxurious properties, top qualitative services and fine multinational cuisine. Should you have any other comments, questions or suggestions we kindly encourage you to send them to the following email address, since it is Aldemars’ policy to maintain an excellent, direct contact with all its customers or future holiday makers. Once more thank you for your effort. We truly hope to welcome you to any of our hotels in Greece and offer you the best holiday memories. Yours Sincerely, Irene Savva Customer Relations Executive

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Car hire
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service