# 2 of 167 hotels in Chersonissos

Hotel Aldemar Knossos Royal & Royal Villas(5 stars)

Limenas Hersonissou  Iraklio 70014 Hersonissos View on map
Average rating
Recommended
Trend

At a glance

  • Clean and tidy (9)
    "Clean and tidy" found in 9 reviews
    • " ... us with all our questions and needs throughout our stay. Rooms are cleaned well and daily. The whole hotel is cleaned and tidied by a hidden army staff who are up early to ensure pool areas are clean and tidy . We were hugely impressed that all the staff were constantly cheerful, no matter how hot or ... " 
      6
      July 2012
    • " What would have already been a great holiday , was made into an absolutely fantastic holiday by the Animation Team, led by M. & R. Our two ... " 
      6
      July 2012
    • " Great hotel and fantastic staff " 
      5.307142857142857
      October 2012
    • " Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide ... " 
      5.307142857142857
      October 2012
    • " Great complex " 
      5.128571428571429
      June 2012
    • " Well equipped rooms, cleaned daily and towels changed twice daily. Great air conditioning. " 
      5.828571428571428
      July 2012
    • " That was a very pleasant stay . Special thanks to General Manager Gasparis Mikhalis and his team for a competence, friendless ... " 
      5.714285714285714
      July 2012
    • " Very nice hotel . Excellent location just a short walk or taxi ride to  Khersonissos town. The hotel & grounds ... " 
      5.5
      October 2012
    • " Family-friendly recommendable hotel ! " 
      5.390476190476191
      August 2012
  • Excellent service (4)
    "Excellent service" found in 4 reviews
    • " Excellent service in all parts of hotel- a special mention to Giorgos M. (Maitre for Restaurant) who looked after ... " 
      6
      July 2012
    • " ... we have not yet enough. What to say ? The rooms are nice, the food is varied and fresh, the animation team is very professional, the guests relation are very pretty and helpful. All managers an d staff are very friend ly and always ready for you. Something wrong ? Tell it and it will be fixed. One thing is ... " 
      5.671428571428572
      July 2012
    • " Friendly staff , nice cozy atmosphere, cheerful animation. Spacious room, air-conditioned, coffee/tea facilities. " 
      6
      July 2012
    • " Helpfull and friendly staff and employees " 
      6
      July 2012
  • , the food is vari (4)
    ", the food is vari" found in 4 reviews
    • " Crete is paradise and Knossos Royal is the place to be...This is the sixth time we go there and we have not yet enough. What to say ? The rooms are nice , the food is vari ed and fresh, the animation team is very professional, the guests relation are very pretty and ... " 
      5.671428571428572
      July 2012
    • " ... even as before, we had a amazing beautyfull vacation!! We want to thank EVERY MEMBER of Knossos Royal and the animation team for giving us an unbelievable dream vacation....Fantastic mini club!!! great food !!! super cocktails!!!very kind and friendly employes, who are doing their very best to please ... " 
      6
      July 2012
    • " Delicious food with wide variety of choice. Particularly loved the main restaurant, pool bar and beach bar and ... " 
      5.828571428571428
      July 2012
    • " ... because, that predominantly young couples with infants was, which also early to bed went. In the main restaurant with buffet, for the mostly' all inclusive' guests, the masses best processed. The food was good , however almost always the same selection, only small plates. The staff always very friendly. ... " 
      5.390476190476191
      August 2012
  • Price-performance isn't right (1)
    "Price-performance isn't right" found in 1 review
    • " Max. Three star; too many Russians, the lunchbereich is Ugh; scraping (3 piece) in the room; reception staff cruel; beach incredibly ugly! Never more; price-performance isn't right ; shows: poor; pool bar not at all open; the whole day from plastic cups drink; all inclusive ... " 
      3
      July 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.4
  • Service
    5.6
  • Location
    5.3
  • Gastronomy
    5.2
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    100
  • very good
    17
  • acceptable
    6
  • poor
    2
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.013888888888889

The hotel needs to be renovated, beach very bad, loungers dated, almost all sun screens defect, Rust where one looks, many cats on the way, internet very bad, tennis court is an impertinence, in the gym everything dated, Indoorpoll closed, nightclub closed, but then at night the whole hotel treated to music, General restaurant has a cafeteria, where there are 5 stars? For 4 stars is it The pictures on the homepage mirrors not the reality again However ve …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1527777777777772

Food is good, but the cleanliness of the rooms left a lot to be desired. Dirty mattresses and pillows are the epitome of an alleged five stars hotel. The hotel or should be partially renovated all the rooms. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (9)
      Comments related to "Hotel in general" found in 9 reviews
      • " ... us with all our questions and needs throughout our stay. Rooms are cleaned well and daily. The whole hotel is cleaned and tidied by a hidden army staff who are up early to ensure pool areas are clean and tidy. We were hugely impressed that all the staff were constantly cheerful, no matter how hot or ... "  read hotel review
        6
        July 2012
      • " What would have already been a great holiday, was made into an absolutely fantastic holiday by the Animation Team, led by M. & R. Our two ... "  read hotel review
        6
        July 2012
      • " Great hotel and fantastic staff "  read hotel review
        5.307142857142857
        October 2012
      • " Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide ... "  read hotel review
        5.307142857142857
        October 2012
      • " Great complex "  read hotel review
        5.128571428571429
        June 2012
      • " Well equipped rooms, cleaned daily and towels changed twice daily. Great air conditioning. "  read hotel review
        5.828571428571428
        July 2012
      • " That was a very pleasant stay. Special thanks to General Manager Gasparis Mikhalis and his team for a competence, friendless ... "  read hotel review
        5.714285714285714
        July 2012
      • " Very nice hotel. Excellent location just a short walk or taxi ride to  Khersonissos town. The hotel & grounds ... "  read hotel review
        5.5
        October 2012
      • " Family-friendly recommendable hotel! "  read hotel review
        5.390476190476191
        August 2012
    Cons
    • Cost Effectiveness (1)
      Comments related to "Hotel in general" found in 1 review
      • " Max. Three star; too many Russians, the lunchbereich is Ugh; scraping (3 piece) in the room; reception staff cruel; beach incredibly ugly! Never more; price-performance isn't right; shows: poor; pool bar not at all open; the whole day from plastic cups drink; all inclusive ... "  read hotel review
        3
        July 2012
  • Location
    Pros
    • Surroundings (1)
      Comments related to "Location" found in 1 review
      • " Perfect location with the sea on your doorstep. Not too far from the airport and near local shops. Most ... "  read hotel review
        5.828571428571428
        July 2012
  • Service
    Pros
    • Service Friendliness (4)
      Comments related to "Service" found in 4 reviews
      • " Excellent service in all parts of hotel- a special mention to Giorgos M. (Maitre for Restaurant) who looked after ... "  read hotel review
        6
        July 2012
      • " ... we have not yet enough. What to say ? The rooms are nice, the food is varied and fresh, the animation team is very professional, the guests relation are very pretty and helpful. All managers and staff are very friendly and always ready for you. Something wrong ? Tell it and it will be fixed. One thing is ... "  read hotel review
        5.671428571428572
        July 2012
      • " Friendly staff, nice cozy atmosphere, cheerful animation. Spacious room, air-conditioned, coffee/tea facilities. "  read hotel review
        6
        July 2012
      • " Helpfull and friendly staff and employees "  read hotel review
        6
        July 2012
    • Service in general (1)
      Comments related to "Service" found in 1 review
      • " ... Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide variety of optional daytime activities and great evening shows. Every member of the animation team added to the enjoyment of the holiday. Frank, one of the ... "  read hotel review
        5.307142857142857
        October 2012
  • Food
    Pros
    • Quality (4)
      Comments related to "Food" found in 4 reviews
      • " Crete is paradise and Knossos Royal is the place to be...This is the sixth time we go there and we have not yet enough. What to say ? The rooms are nice, the food is varied and fresh, the animation team is very professional, the guests relation are very pretty and ... "  read hotel review
        5.671428571428572
        July 2012
      • " ... even as before, we had a amazing beautyfull vacation!! We want to thank EVERY MEMBER of Knossos Royal and the animation team for giving us an unbelievable dream vacation....Fantastic mini club!!! great food !!! super cocktails!!!very kind and friendly employes, who are doing their very best to please ... "  read hotel review
        6
        July 2012
      • " Delicious food with wide variety of choice. Particularly loved the main restaurant, pool bar and beach bar and ... "  read hotel review
        5.828571428571428
        July 2012
      • " ... because, that predominantly young couples with infants was, which also early to bed went. In the main restaurant with buffet, for the mostly' all inclusive' guests, the masses best processed. The food was good, however almost always the same selection, only small plates. The staff always very friendly. ... "  read hotel review
        5.390476190476191
        August 2012
  • Room
    Pros
    • Facilities (2)
      Comments related to "Room" found in 2 reviews
      • " Friendly staff, nice cozy atmosphere, cheerful animation. Spacious room, air-conditioned, coffee/tea facilities. "  read hotel review
        6
        July 2012
      • " The rooms are very well equipped and are of a hight standard. "  read hotel review
        6
        July 2012
    • Cleanliness (1)
      Comments related to "Room" found in 1 review
      • " ... in Villa Pasiphae 7 which had a main bedroom, large bathroom and two single beds in the lounge area along with a table / chairs. Lovely spacious balcony overlooking a beautiful private pool. Room was very clean, and towels changed / beds made daily by maid. Our villa was a couple of minutes walk from ... "  read hotel review
        6
        July 2012
    • Bathroom (1)
      Comments related to "Room" found in 1 review
      • " We stayed in Villa Pasiphae 7 which had a main bedroom, large bathroom and two single beds in the lounge area along with a table / chairs. Lovely spacious balcony ... "  read hotel review
        6
        July 2012
Fraser
Friendly, helpful sunny paradise
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Friendly, hotel with lovely staff all very eager to help and make the stay enjoyable. Animation tean work long and hard but do not force you into doing anything you dont wish to. Management team always on hand to help with any problems or to make sure you are having a good holiday. The All Inclusive option is one of the best we have stayed in and the quality of food at all the buffet meals excellent and varied. Sea View rooms are lovely giving a wonderful panoramic view of the coast. well worth the extra. What more can be ... needed to ensure a fantastic holiday!! read hotel review
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
    Family friendliness
    6.0
Close
Peter Gooris
Fantastic holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
For the 6th time, we spend our holiday in this fantastic hotel and even as before, we had an amazing beautiful vacation. We want to thank EVERY MEMBER of Knossos Royal for giving us an unbelievable experience. Fantatic miniclub !!! Great food !!! Super coctails !!! Very kind and friendly employes, who are doing their very best to please you. Beautiful accomodation. The animation team keeps you in good shape whith their sport & game activities during the day and in the evening they please you with their shows. Special thanks to Dimitra (mini club), Guilla & Marina (junior club) ..., Theo and Maria (main restaurant), Giorgos (maitre main restaurant) for his wonderfull organisation during lunch and diner. Paola (main bar) Antigoni & Kostas (reception desk) and chef Petros. Thumbs for everybody. We come back, thats for sure!!! read hotel review
  • Room
    6.0

    Very clean and big. a lot of space to put things away. Nice teras.

  • Location
    6.0

    Beautiful garden and swimming pools.

  • Sport & Leisure
    5.0

    Diferent swimming pools. A lot of activities during the day and the evening.

  • Gastronomy
    6.0

    Big variety in food and theme restaurants.

  • Hotel
    6.0

    For the 6th time, we spend our holiday in this fantastic hotel and even as before, we had an amazing beautiful vacation. We want to thank EVERY MEMBER of Knossos Royal for giving us an unbelievable experience. Fantatic miniclub !!! Great food !!! Super coctails !!! Very kind and friendly employes, who are doing their very best to please you. Beautiful accomodation. The animation team keeps you in good shape whith their sport & game activities during the day and in the evening they please you with their shows. Special thanks to Dimitra (mini club), Guilla & Marina (junior club), Theo and Maria (main restaurant), Giorgos (maitre main restaurant) for his wonderfull organisation during lunch and diner. Paola (main bar) Antigoni & Kostas (reception desk) and chef Petros. Thumbs for everybody. We come back, thats for sure!!!

  • Service
    6.0

    Everybody is friendly and helpfull.

Close
Brano
Amazing family holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Very nice hotel with modern rooms. Polite and very friendly staff. Excellent cleaning service and food services. Nice pools and beach. Excellent animation team. Suitable for family holiday. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Linda
Another amazing holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
This is our 14th year in this hotel which should speak for itself. We love to come here every year for a relaxing holiday in the sun. We have made so many friends over the years with the staff and other guests. The staff are friendly, helpful and treat us amazingly, they are always pleased to see us. A special mention for Georges and Maria in the main restaurant and Rula and George in the Mantarini Bar. We are looking forward to another wonderful time next year. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Nikki
Cracking holiday yet again
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
staff are wonderfully friendly and helpful and nothing is too much trouble, the whole site is extremely clean and well maintained with pleasant gardens. The rooms are furnished to a very hgh standard with the maids coming daily. Wide range of international guests of all ages with a really friendly and fun atmosphere. The pools are very clean and never crowded with lots of fun activities going on if you want to take part or if not lots of prime sunbathing spots with no shortage of sunbeds. read hotel review
  • Hotel
    6.0

    staff are wonderfully friendly and helpful and nothing is too much trouble, the whole site is extremely clean and well maintained with pleasant gardens. The rooms are furnished to a very hgh standard with the maids coming daily. Wide range of international guests of all ages with a really friendly and fun atmosphere. The pools are very clean and never crowded with lots of fun activities going on if you want to take part or if not lots of prime sunbathing spots with no shortage of sunbeds.

  • Service
    6.0

    staff unbelievable. So friendly. So helpful. They seem to speak all languages and always go the extra mile. Arrival and check out are managed efficiently. The arrangements in place for guests who check out early in the day ensure they can contiue to enjoy the pool etc right up to their departure as there are baggae storage and showers made available.

  • Sport & Leisure
    6.0

    Spoilt for choice. All spotlessly clean. Hotel has private beach and there are two large saltwater pools, a children's pool and a flume slide. Freshwater showers. Always found a sunbed but reception will provide them if you can't find one. Beach towels provided and changed as often as you prefer. lots of umbrellas. Great friendly and fun animation team who provide activities during the day to suit all tastes and ages with a mini club and a junior club for teens which was great for our daughter to make friends. However of sunbathing is preferred they don't push. Mini disco and shows every night. Wi fi bit unpredictable and recently incurs a charge for use. Well equipped gym with helpful staff, a squash and tennis court and an indoor pool. Close to rocky coves for snorkelling.

  • Room
    6.0

    Rooms are very clean and have a small fridge and safe and bath with power shower. Each room has a balcony and are air-conditioned. Beds very comfortable. Towels cahnges as oftern as requested. Kettle availabe on request. Flat screen TV. Though there was so much to do we didn't spend much time in the room anyway.

  • Gastronomy
    6.0

    Food fab. Huge range of local and international cuisine with a special theme that changes every night. The menu really caters for everyone. The buffet is well laid out to ensure that guests don't have to constantly queue for food and tables are managed efficiently by the dining room staff so there is always a table available. Dining area spotless. Food availabel from 7-30am until midnight on various sites whose opening times are co-ordinated to ensure somewhere is always open. All inclusive also has ice-cream and drinks all day too.

  • Location
    6.0

    hotel has its own private beach with loads of sunbeds and umbrellas with a life guard on duty and a watersports office on the beach front. Hotel shop very well priced with a wide range of goods for all guests but the hotel is situated only a 20 minute water front stroll from the town. Many excursions can be booked from the reception and all buses for excursions come to the hotel.

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Information about Hotel Aldemar Knossos Royal & Royal Villas

Hotel Information

Hotel News

25/09/2007:

Dear visitor, First of all thank you for taking the time to share a comment or just read holiday experiences of Aldemar hotels & Spa at this Travel Blog Site. Your evaluation on Aldemars’ services and high quality standards is always a valuable assessment tool for improvement, especially when the initial goal of your writings comes with a good will. At the same time your positive comments are always a big reward for all the hotel staff members and a great encouragement for our future customers. On this site you can find comments, suggestions, criticism and way not mentioning it? Many congratulations! Also, we as hoteliers provide you with a reach photo gallery of all Aldemar Hotel & Spa’s fine architectural properties around Greece. This way with your writings and our photos, the Aldemar holiday experience will be spread around and give the opportunity to more web visitors to gain a thorough insight about their future holiday resort. After all in the free internet world of now days, our aim is to leave every individual the option of choice, by creating a spherical picture on Aldemars’ luxurious properties, top qualitative services and fine multinational cuisine. Should you have any other comments, questions or suggestions we kindly encourage you to send them to the following email address, since it is Aldemars’ policy to maintain an excellent, direct contact with all its customers or future holiday makers. Once more thank you for your effort. We truly hope to welcome you to any of our hotels in Greece and offer you the best holiday memories. Yours Sincerely, Irene Savva Customer Relations Executive

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Central heating
  • Air conditioning
  • Free parking

Room amenities

  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Bicycle hire

Spa offers

  • Spa centre
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Car hire
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper
  • Dry cleaning