# 2 of 4 hotels in Playa Esmeralda

Hotel Riu Playa Turquesa (4 stars)

Calle Guardalavaca, Playa Yuraguanal, Rafael Freyre, Holguin, Cuba. Show map
Hotel Pictures - Hotel Riu Playa Turquesa
Average
Recommended
Trend

At a glance

  • The staff were friendly (6)
    "The staff were friendly" found in 6 reviews
    • " the staff were friendly and always make an effort to satisfy the guests. food: there was a lot selection, even if' s ... " 
      4.625
      April 2011
    • " If you know Cuba, can only agree, that the sirenis a very good service and good quality offers. Despite having booked a low cost room we had a very large room ... " 
      5.5694444444444455
      April 2011
    • " staff was very friendly , with whom we had to do and for the other there was simply no tip. Some could also a little ... " 
      4
      October 2011
    • " ... washed ashore, was cleaned every morning. Even in sea the fast verbreitende seaweed away. Sunbeds were always sufficiently available, and fulfilled their benefits. The hotel staff was always very helpful and friendly . " 
      5.5
      November 2011
    • " ... Europeans to fulfill. The staff are even without a tip very nice and a smile and a thank you always help. I don't know what people other reviewer this hotel, but we were always great and a good service enjoyed. The beach by the way was wonderful and the seaweed every morning it was poured out. ... " 
      5.833333333333333
      January 2012
    • " great vacation with small child - great service ! " 
      4.5
      November 2011
  • Very beautiful hotel (5)
    "Very beautiful hotel" found in 5 reviews
    • " ... candle light dinner (25, -CUC) we do not have booked, but after statements a German couple too really good and recommendable with a view of the sunset!) get reported. in short: for Cuba a very, very beautiful hotel , excursions could be booked full, a daily bus leaves from about 09:00 o'clock from the hotel to ... " 
      5.5694444444444455
      April 2011
    • " Nice Hotel , quiet since off the beaten path " 
      4.980555555555555
      September 2011
    • " We were now already for the third time in Cuba, but this time for us it was not so, as expected. It is a beautiful hotel complex with large rooms. Hotel complex was always very well maintained. Rooms were every day ... " 
      4
      October 2011
    • " The hotel is very large . Next to massive rooms, it is also otherwise very spacious. For Footnotes rotten but there is ... " 
      5.5
      November 2011
    • " we were very satisfied and nicely surprised from the friendliness and speed in all restaurants and bars. With a little ... " 
      5.833333333333333
      January 2012
  • Great beach (2)
    "Great beach" found in 2 reviews
    • " ... full, a daily bus leaves from about 09:00 o'clock from the hotel to the Guadelavaca (5 Cucs or pesos per person and back, in a Indian village - entry 5 cUC there, inclusive, very nice and funny), great beach , water better (as the name says-turquoise), pools were great (beware mosquitos), food was ... " 
      5.5694444444444455
      April 2011
    • " Two weeks of pure beach holiday. The beach was cleaned every day and was just total nice. Entertainment during the day was okay. Unfortunately, there was hardly ... " 
      4.980555555555555
      September 2011

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    5.2
  • Service
    4.9
  • Location
    4.1
  • Gastronomy
    4.4
  • Sport
    4.7

Rating breakdown

  • Excellent
    16
  • Very Good
    10
  • Acceptable
    8
  • Poor
    1
  • Terrible
    0
Read all hotel reviews

The most helpful favorable review

4.6
2 out of 2 people found this review helpful

A very spacious and wonderful well-kept complex, thus somewhat but longer walk to almost all locations and C temperatures arduous, but the light fitness often gladly reckoned, one has time and small is were also available. The rooms very spacious and clean and tidy, often kind design by room service. Air conditioning great silent and definitely everything worked. Of course, Riu standard sees' different ', there mini bar, a L water and 1 box Cola for 2 per …  read more

The most helpful critical review

3.194444444444444
1 out of 2 people found this review helpful

The hotel complex has its best times for a long time behind itself. In the main restaurant prevails cafeteria/kantinenstimmung. All inclusive-typically, with rather bad to mediocre food. Although the ingredients in principle as, lacking in the implementation. The Cubans tried however trouble, the staff are friendly, but a tip must flow, otherwise goes nothing at all!. Cleanliness in the food area is unfortunately bad. At the buffet romp around the birds a …  read more

Summary of guest reviews by categories

  • " ... candle light dinner (25, -CUC) we do not have booked, but after statements a German couple too really good and recommendable with a view of the sunset!) get reported. in short: for Cuba a very, very beautiful hotel, excursions could be booked full, a daily bus leaves from about 09:00 o'clock from the hotel to ... "  Read more
    5.5694444444444455
    April 2011
  • " Nice Hotel, quiet since off the beaten path "  Read more
    4.980555555555555
    September 2011
  • " We were now already for the third time in Cuba, but this time for us it was not so, as expected. It is a beautiful hotel complex with large rooms. Hotel complex was always very well maintained. Rooms were every day ... "  Read more
    4
    October 2011
  • " The hotel is very large. Next to massive rooms, it is also otherwise very spacious. For Footnotes rotten but there is ... "  Read more
    5.5
    November 2011
  • " we were very satisfied and nicely surprised from the friendliness and speed in all restaurants and bars. With a little ... "  Read more
    5.833333333333333
    January 2012
  • " the area is very extensive and secluded. The rooms are large and clean. All inclusive plus with plenty of fresh fish and ... "  Read more
    5.833333333333333
    January 2012
  • " ... full, a daily bus leaves from about 09:00 o'clock from the hotel to the Guadelavaca (5 Cucs or pesos per person and back, in a Indian village - entry 5 cUC there, inclusive, very nice and funny), great beach, water better (as the name says-turquoise), pools were great (beware mosquitos), food was ... "  Read more
    5.5694444444444455
    April 2011
  • " Two weeks of pure beach holiday. The beach was cleaned every day and was just total nice. Entertainment during the day was okay. Unfortunately, there was hardly ... "  Read more
    4.980555555555555
    September 2011
  • " the staff were friendly and always make an effort to satisfy the guests. food: there was a lot selection, even if' s ... "  Read more
    4.625
    April 2011
  • " If you know Cuba, can only agree, that the sirenis a very good service and good quality offers. Despite having booked a low cost room we had a very large room ... "  Read more
    5.5694444444444455
    April 2011
  • " staff was very friendly, with whom we had to do and for the other there was simply no tip. Some could also a little ... "  Read more
    4
    October 2011
  • " ... washed ashore, was cleaned every morning. Even in sea the fast verbreitende seaweed away. Sunbeds were always sufficiently available, and fulfilled their benefits. The hotel staff was always very helpful and friendly. "  Read more
    5.5
    November 2011
  • " ... Europeans to fulfill. The staff are even without a tip very nice and a smile and a thank you always help. I don't know what people other reviewer this hotel, but we were always great and a good service enjoyed. The beach by the way was wonderful and the seaweed every morning it was poured out. ... "  Read more
    5.833333333333333
    January 2012
  • " great vacation with small child - great service! "  Read more
    4.5
    November 2011
  • " ... if used) with large single beds, balcony, Refrigerator, two washbasin, shower and toilet; funny, that the bathroom with saloon doors of the rooms were separated, everything but nice colors with good room service Caribbean. The room was a little out of the way from the main building with restaurants ... "  Read more
    5.5694444444444455
    April 2011
  • " the area is very extensive and secluded. The rooms are large and clean. All inclusive plus with plenty of fresh fish and meat. Of course, the food was rather adjusted ... "  Read more
    5.833333333333333
    January 2012
Nicole
Germany
  • Family
  • Age 36-40
2 Other hotel reviews
4.9
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
A very nice hotel, a bit outdated, but clean and tidy. The toilets at the beach and at the snack bar were in the afternoon, sometimes bad. But after we at the front desk had said answer, worked the cleaning better. The rooms are very nice and large. The whole area is huge, however therefor you have the possibility to shuttle buses to use. Even without giving any tip you will always very friendly and nice served. Who however bad on foot is, the the hotel isn't recommendable. From the beach up to the lobby it for example 70 steps! … read more
Marcus
Germany
  • Couple
  • Age 31-35
6 Other hotel reviews
4.6
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The staff were mostly friendly. Clearly there are always exceptions, but there were mostly everything very nice people. We tipped often given, but also without one was gladly seen guest.Well, the hotel is located yes in Cuba and i have heard, that it is normal, if one or another not is available. And so it is there also. Sometimes there was no Cola, no Fanta, no Havana Club or no straws. Apart from this, i found the buffet for Riu standards rather small. But i always found something. Only major complaint, was the water. In the hotel tasted the water … read more
3.8
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The hotel is very extensive. Very long distances to the beach or pool depending on where the room is. It is clean. A very nice laid out natural complex. This means the trees or bushes in front of the window and no view. Pool area also very nicely arranged. Food also very tasty tasty. At the beach at noon only Hamburg, Hot Dog and fries. Here and there once ketchup was missing or straws and sometimes derverse drinks. The water tasted after chlorine. You should then on other drinks change. Very much English and Canadians. The sea was full seaweed, … read more
Jörg
Germany
  • Couple
  • Age 46-50
1 Other hotel reviews
4.6
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The staff are very friendly and almost always very attentive and almost all spoke fluent English and also something German and with a low tip goes there anyway everything better, which is now no criticism is. Room really large and clean. On complaints was immediately ( in any case with us ) to our satisfaction response.It gives sufficiently themenrest. Which a good kitchen offer. The kitchen style is however unfortunately already very canadian and English but apart from that also okay. The best atmosphere but at the beach, with the lobster food, fully brilliant.Room very big, clean, of course the furniture a bit shabby … read more
Mario
Germany
  • Family
  • Age 41-45
2 Other hotel reviews
3.9
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
Great complex mostly very well maintained, however staff for Cuban standards quite unfriendly and corrupt! Affülle Dee Minikühlschrankes with intention forget, electric one gets only bad and complaints interresieren no! Already at the arrival no help with the luggage! I was already 15 times in Cuba but this staff replaced! … read more
Read all hotel reviews

Information about Hotel Riu Playa Turquesa

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Hotel description *

  • Location
    This all inclusive resort lies on the breathtaking natural beach Playa Yuraguanal, known for its fine, white sand and crystal clear waters. From here, it is approximately 15 minutes to the town of Guardalavaca. Holguin lies around 53 km away from the hotel and Holguin airport is just a 1-hour drive from the hotel.
  • Facilities
    This complex, comprising a total of 531 guestrooms of which 6 are suites and 4 are wheelchair accessible rooms, is in perfect harmony with nature, the flora and fauna to be found in the surrounding area. It offers a wide range of services and activities and satisfaction for the most demanding tastes. Amongst the hotel's facilities count a bar, a restaurant and a currency exchange desk. Younger guests may like to let off steam in the playground, and there is also a kids' club available.
  • Rooms
    The rooms all come with an en suite bathroom with hairdryer, a direct dial telephone, satellite TV, a mini fridge and a balcony as well as one queen-size or two double beds. In addition, the air conditioning can be individually regulated. The standard rooms have a shared bathroom (2 rooms share 1 bathroom).
  • Sports/Entertainment
    The hotel grounds feature a swimming pool with children's paddling area and sun loungers. Sporting activities available include aerobics, archery, volleyball, badminton, basketball, tennis, table tennis, darts and a gym.
  • Meals
    Guests are invited to serve themselves from a buffet for breakfast and a midday meal. In the evenings there is an à la carte menu on offer.
  • Misc.
    Services not covered by the all inclusive deal are: telephone calls, car and motorbike rental, treatments in the beauty salon, medical care, the laundry service, currency exchange and motorized water sports. A babysitting service is also on offer on request for an additional fee.
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* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Non-smoking room
  • Hairdressers/Beauty salon
  • Hotel safe
  • Lift
  • Central heating
  • Car park

Room amenities

  • Writing bureau
  • CD Player
  • Fan
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom

Gastronomy

  • Full board
  • Hotel bar
  • Cafe

A choice of sports

  • Volleyball

Other hotel information

  • City hotel
  • 24 hour reception
  • Eurocard/Mastercard
  • Information desk
  • Wifi
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