# 9 of 37 hotels in Akumal / Rivera Maya

Grand Sirenis Riviera Maya Resort & Spa(5 stars)

Ctra. Federal Cancún-Túlum Km 256.3 Akumal, Quintana Roo-77710 Riviera Maya-México View on map
Average rating
Recommended
Trend

Show on map:
  • Hotel
  • Things to do and see

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.1
  • Room
    5.4
  • Service
    5.0
  • Location
    4.8
  • Gastronomy
    5.0
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    63
  • very good
    25
  • acceptable
    7
  • poor
    0
  • terrible
    1
Read all hotel reviews

The most helpful positive review

4.671428571428572

Large, extensive area -2 hotels in a, lost but. If the way was too far, to walk-there are small electric shuttle. Area has many diligent hands well maintained. General clean area-careless guests spread out but also trash in the bushes, on beach etc.. Unfortunately no wi-fi internet access included, but we didn't need to miss. Many americans, canadians, but also local and other nationalities. From the ages it was very mixed. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.7944444444444443

The hotel our choice was the grand sirenis Maya beach. One of the 'typical' 5 stars hotels which between Cancun and Tulum some are. In order to make it short: yes, with its 1000 rooms it is a huge monstrosity, however divided into several units, each with a private concierge have, so that always relatively quickly helped or information can be made. The rooms are really nice large and very clean. By all inclusive one must never suffer from hunger. The brea …  read hotel review

read more Acceptable, Poor, Terrible reviews
Marcia
Vicious, abusive and unprofessional
  • Hotel not recommended
  • Friends
  • Beach holiday
  • July 2014
Nice venue. Large property. Many activities. Clean grounds and rooms read hotel review
  • Hotel
    4.0

    Nice venue. Large property. Many activities. Clean grounds and rooms

  • Room
    4.0

    Rooms are okay if you are a couple; however, if you are traveling with and sharing a room with friends, the bathroom is not private

  • Gastronomy
    4.0

    Several food choices. You will find enough options for eating any time of day, however, the food is at a very basic level where taste is concerned.

  • Sport & Leisure
    4.0

    They have many activities on the property. There are several sunbeds and chairs available. They also have a towel service

  • Location
    4.0

    One hour from Airport. Off the beaten path. You can find many other accommodating resorts. Get your excursion packages elsewhere

  • Service
    1.0

    Very vicious and highly unprofessional if you attempt to spend your money outside of their compound and the excursions they offer. We would never have realized how much the management is at war with the local commerce had we not attempted to achieve better deals where the tourist sites were involved. Grand Sirenis offers several tours; however we found the same excursions for 75% off of their prices, so of course we took the lesser cost. From that moment on it was open season on myself and others traveling. First they tried a scare tactic telling us that the people were not real companies stealing our money, but Grand Sirenis will give us our money back just so that we will be okay. Sounds quite magnanimous, however, once you consider that their prices are 75% higher, they can afford to refund your money because they will recoup their money and more when they charge you their prices. The staff began blocking us when we were attempting to go to some of the famous shopping areas questioning us on our destination with very harsh statements. I attempted to be professional for as long as I could. I spoke to management about the harassment and let them know that I would not be silenced about their treatment. We were even put in danger as we were left in the dark by the road side on the outskirts of the property. One day we took a cab and my sunglasses feel out somewhere in the cab, but I did not realize it until they drove off. The cab was just out of earshot, but it had not left the Grand Sirenis property (large property) I asked if they would just radio to the gate and have them the cab driver leave the glasses there and I would take the trek to retrieve them. I was told by Ernesto, their hospitality manager, “We don’t’ help anyone who goes to see other timeshares”. What if that was a bag that contained my passport, or camera equipment etc. Vicious, unprofessional, abusive and not worthy of any stars because no matter how nice a venue may be, putting a traveler in danger because they wanted to spend their money with a different company will never be okay. And they could act this way because they had already received the money we paid, so now they can be vicious and abusive because good luck getting any justice once you leave their country.

Close
Heinz
Nice area, nice staff, good food, but.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • January 2014
I agree with the summary of Mona (december 2013) kpl. Follow. And supplement: mostly fast, attentive and friendly service of the staff + beach bar, and beach grill are a great alternative for lunch many interesting animals in the area, such as iguanas, coatis, raccoons, various tropical birds. Great tropical paths and a small Botanic Garden. very nice, large pool directly on the beach + lazy river in the morning to 08:00 a. m. drive! Great! few mosquitos, no dangerous spiders or so + whirl tub and shower in the rooms are generously limited + mini bar is refilled ... daily + safe for laptop and camera etc. big enough, but for 2 weeks 600 pesos = about 36 Euro wi-fi (wlan term they do not know.) is almost always in the lobby and in the great restaurants. In the rooms may not always. Current price 560 pesos for 14 days = about 34 Euro directly in front of the hotel on route 307 just a Colectivo bus stop (the blind anyway always on. One must then only wave and you will keep) and, for example, to akumal or Playa del Carmen for a maximum of 35 pesos = about €2.10 drive. • entrance Tulum 59 pesos = about €3.60 • ferry Playa cozumel and back 324 pesos = about 20 Euro (simple journey takes 40 minutes) in Playa at the bus station there is a Santander atm. There you can for example with Visa pesos. Fee of Santander unique 35 pesos = about €2.10 plus german bank. But overall that is with about 4000 pesos withdrawal the better course (~17 pesos, all fees included), as 16 pesos for the €(bar) in the hotel or in the shop to get. The wechselbuden before after the charges questions! • Xel-Ha (schelha ) you can directly via internet and save 10% from the admission, plus the agency fees for directions and reservation, etc. Current online price 60 Euro all-inclusive (. But it was worth it!) if it rained, then are some areas of the hotel very slippery practically kpl. Beach - and facility, such as chairs, plastic table, beach chairs, mats etc. should be renewed a very good snorkeling area, since no colorful corals and only a few tropical fish species. However one saw almost always green meerschildkröten (!) the rooms are very badly soundproofed due to the thin walls to the neighbors and because of the open architecture of the building. The rooms in the upper floors are quieter. You can Neckermann book (high floorrooms = the 3. floor! But the 2) the toilet is only by a milchglastüre (upstairs and downstairs open) oversight. There is no toilet brushes in Mexico. Until minutes august 2014 is on the beach (and especially in the spa area, northern hotelküste ) with construction noise should be expected, as there is now also a delphinarium need!? At the Riviera Maya there are already every few kilometers a 'decor'. From my point of view, the hotel management should - and i which informed rather ensure, that at the southern hotelküste (not on the beach!) the plastic was cleared away. So much trash i have never seen, and a few meters away from the beach got married. This is the habitat of many leguanen, which one can discover. At the hotel guests, it is as everywhere in the bunch of remarkable. No matter which Nation. But bite also the russian guests clearly more. And the started and ended unfortunately already on the return. A shame. Of other hotels similar reported. See the mexicans also sunday. Bottom line: actually a very nice resort. Nice, attentive staff. The selection of food etc. fits. Charming bay with mayatempel. Good starting point for excursions with the Colectivo. Room for me as a single traveller okay. See above. read hotel review
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Service
    4.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
Close
Laureen
All-inclusive-carefree-package.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
This was our first holiday in Mexico and if we go back, we will book in any case also again in this hotel. It was simply a carefree holiday with fantastic service, fantastic beach and stunning excursions!:-) to be recommended anytime! Excursions could calmly without a tour guide with the collecting taxis, which constantly between Tulum and Playa del Carmen back and forth drive. Who chichen itza wanted to visit, but should run make, since this 160 kilometer inland is. I could here go go on and on, but this helps you not, there was nothing to complain about ..., so drive just itself, you must see it to believe it!- D. read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Ramona
Nice hotel unfortunately with construction noise.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
The hotel area was very generous and very beautifully designed. The gardens in the area is partly from the original rainforest, what the area something special there. The beach is directly because of the hotel and is very spacious. There were always enough beach chairs at the beach and at the pool. The location is especially good for snorkeling, because right in front of the hotel's book a coral reef is with many colorful fish and sea turtles. Not so nice was the dining room in the main building. It was very big and it was always very loud. The ... predominant part of the guests were canadian. Accordingly the food at the buffet mostly american oriented. But it was still something for everyone and it was very extensive. About hiansu gave it also still 6 à la carte restaurants, the you could use. The bars and the drinks, particularly the cocktails left nothing to be desired. Even at the beach were the cocktails brought to your beach chair and there was also a coffee bar, an ice-cream parlor and a healthbar. All in all the holiday was very successful. Unfortunately we had only in the first week a lot of rain. But nobody something. Please note: at present, the spa (strand-zone) a dolphinarium built. Therefore there was during the day at the beach already repeatedly construction noise. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    4.0
  • Service
    5.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
Close

Nice hotel area.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
In the city to go must be taken to the bus, to foot can one not there, but bus cost few commeth ofter. The hotel is very clean, the rooms are very large, the staff very nice always. Very nice beach and pool. Food is a bit always the same at the buffet, grilled turkeys, tuna but is ok. Unfortunately we have had rain but otherwise it would have been great. We like old walks in the evening and the next city not just in front of the door, but with the bus we recommend in Playa de Carmen to ... go. Very much load and at night very busy (70 pesos per person with bus = €4.30 for 30 kilometer). read hotel review
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Read all hotel reviews

Information about Grand Sirenis Riviera Maya Resort & Spa

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach
  • What the hotel offers
    Grand Sirenis Riviera Maya & Mayan Beach is a five star hotel, luxurious and sophisticated. This facility is perfect for a relaxing holiday in the sun. Check in starts at 2 PM and check out must be done before 12 AM. No pets and no service animals are allowed at this property. Some of the services and facilities are shared with the second Grand Sirenis Riviera Maya. Hotel offers an exquisite honeymoon service, provided guests show the proof of marriage.
  • Location
    Hotel is conveniently situated directly on the white-sand beach. Other close points of interest include Playa del Carmen, Mayan ruins at Tulum and Riviera Maya Golf Club. Cancun International Airport is located approximately 95 kilometers from Grand Sirenis Mayan Beach Hotel.
  • Accommodation
    Hotel hotel offers 456 spacious guest rooms. Kitchenette is provided to allow guests to cook basic meals. In room amenities include full bathroom with whirlpool and hydromassage shower, bathrobes and slippers,1 king-size or 2 double beds and an in-room safe. Mini bar is restocked daily. Room service is available.
  • Food and Drink
    A free buffet breakfast is served each morning. The onsite restaurant serves all meals. Guests may select their meals from buffets. Menus include Mediterranean, Italian, Mexican, Japanese, Brazilian, Steakhouse and Cajun or Creole cuisine.
  • Leisure
    Guests can choose from swimming pool, loungers, parasols, sun terraces, children's swimming pool, lazy river, children's play area, games room, kid's club, gymnasium, giant chessboard, table tennis and a tennis court if they want to give into some leisure and relax.
  • Other facilities and services
    Hotel provides amenities such as 24 hour reception, money exchange, lift access, internet access, laundry facilities, small supermarket, conference facilities and car parking facilities. VIP service includes welcome letter and bottle of tequila, unlimited selected international drinks, introduction to scuba diving in pool and distinct identification bracelet.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

Is this your hotel?

Take advantage of the benefits offered by HotelManager:

  • Quality analyses provided by guest reviews
  • Update information about your hotel
  • Increase awareness of your hotel by creating a hotel profile with official pictures
  • All completely free

Create your hotel profile

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Cable TV
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Toilets
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Welcome cocktail
  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Gay friendly
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Laundry service