# 11 of 36 hotels in Akumal / Riviera Maya

Grand Sirenis Riviera Maya Resort & Spa(5 stars)

Ctra. Federal Cancún-Túlum Km 256.3 Akumal, Quintana Roo-77710 Riviera Maya-México View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.1
  • Room
    5.2
  • Service
    4.9
  • Location
    4.7
  • Gastronomy
    5.0
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    42
  • very good
    16
  • acceptable
    5
  • poor
    1
  • terrible
    2
Read all hotel reviews

The most helpful positive review

4.671428571428572

Large, extensive area -2 hotels in a, lost but. If the way was too far, to walk-there are small electric shuttle. Area has many diligent hands well maintained. General clean area-careless guests spread out but also trash in the bushes, on beach etc.. Unfortunately no wi-fi internet access included, but we didn't need to miss. Many americans, canadians, but also local and other nationalities. From the ages it was very mixed. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.7944444444444443

The hotel our choice was the grand sirenis Maya beach. One of the 'typical' 5 stars hotels which between Cancun and Tulum some are. In order to make it short: yes, with its 1000 rooms it is a huge monstrosity, however divided into several units, each with a private concierge have, so that always relatively quickly helped or information can be made. The rooms are really nice large and very clean. By all inclusive one must never suffer from hunger. The brea …  read hotel review

read more Acceptable, Poor, Terrible reviews
Andrew
Horribe place with theiving staff!
  • Hotel not recommended
  • Couples
  • Beach holiday
  • July 2015
We stayed her in July 2015. Lots of problems here which totally ruined our holiday. * Rooms are old & dated, big backed TV's, sheets dont fit the grubby matresses, patio is tiny with dirty old metal chairs, No privacy in bathroom or toilet as there is a huge opening in the room so people in the room can see you on the toilet or in the bath, Jacuzzi bath spewed out dirty sludge when switched on so never used, one envelope thick pillow each on the bed, warm fridge. * No free Wi-Fi anywhere in the hotel. * The ... in room safe is chargable. * the beach is disgusting & stinks of decaying seaweed which prevents you going anywhere near the water. * The pools are dirty, with scum floating on the top, and full of loud drunken American yobs. The quiet pools have hardly any loungers so unless you get up at 4am them you will have to sit on the ground. What loungers there are have dirty, torn cushions on them. * The foods is bland & even though we were careful what we ate, we still spent 5 days not going far from the toilet. BUT here is the biggest problem - On returning to our room one day, we found our safe had been opened and all our possessions were strewn over the bed. someone with a key to our room and a way of opening our safe had stolen all our money and my phone. there was no forced entry. The hotel management tried to just cover it up and wouldn't even let us get the police. Instead we had to go to the police station to file a report which was a nightmare!! The managers answer was to deduct the cost of the safe from our bill!!! We reported everything to our Thomson rep, who was so fed up with complaints he never seemed interested. This is at best a 3 star resort, Akin to a bad benidorm style hotel. Not the 5 star it claims, and I have stayed in many 5 star resorts. Do yourself a big favor and choose a different resort. We wouldn't return if it was free! read hotel review
  • Room
    2.5
    Size of the room
    3.0
    Cleanliness & linen change
    2.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
  • Location
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Proximity to shopping areas
    1.0
    Other leisure activities available
    1.0
  • Hotel
    1.3
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    1.0
  • Gastronomy
    2.3
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    2.0
  • Sport & Leisure
    1.0
    Quality of the beach
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    1.0
  • Service
    1.0
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
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Margit
Very nice vacation
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2014
It was a beautiful vacation. Room, staff, food, all very nice. You can recommend this hotel with a clear conscience. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.7
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
Close
Marcia
Vicious, abusive and unprofessional
  • Hotel not recommended
  • Friends
  • Beach holiday
  • July 2014
Nice venue. Large property. Many activities. Clean grounds and rooms read hotel review
  • Hotel
    4.0

    Nice venue. Large property. Many activities. Clean grounds and rooms

  • Room
    4.0

    Rooms are okay if you are a couple; however, if you are traveling with and sharing a room with friends, the bathroom is not private

  • Gastronomy
    4.0

    Several food choices. You will find enough options for eating any time of day, however, the food is at a very basic level where taste is concerned.

  • Sport & Leisure
    4.0

    They have many activities on the property. There are several sunbeds and chairs available. They also have a towel service

  • Location
    4.0

    One hour from Airport. Off the beaten path. You can find many other accommodating resorts. Get your excursion packages elsewhere

  • Service
    1.0

    Very vicious and highly unprofessional if you attempt to spend your money outside of their compound and the excursions they offer. We would never have realized how much the management is at war with the local commerce had we not attempted to achieve better deals where the tourist sites were involved. Grand Sirenis offers several tours; however we found the same excursions for 75% off of their prices, so of course we took the lesser cost. From that moment on it was open season on myself and others traveling. First they tried a scare tactic telling us that the people were not real companies stealing our money, but Grand Sirenis will give us our money back just so that we will be okay. Sounds quite magnanimous, however, once you consider that their prices are 75% higher, they can afford to refund your money because they will recoup their money and more when they charge you their prices. The staff began blocking us when we were attempting to go to some of the famous shopping areas questioning us on our destination with very harsh statements. I attempted to be professional for as long as I could. I spoke to management about the harassment and let them know that I would not be silenced about their treatment. We were even put in danger as we were left in the dark by the road side on the outskirts of the property. One day we took a cab and my sunglasses feel out somewhere in the cab, but I did not realize it until they drove off. The cab was just out of earshot, but it had not left the Grand Sirenis property (large property) I asked if they would just radio to the gate and have them the cab driver leave the glasses there and I would take the trek to retrieve them. I was told by Ernesto, their hospitality manager, “We don’t’ help anyone who goes to see other timeshares”. What if that was a bag that contained my passport, or camera equipment etc. Vicious, unprofessional, abusive and not worthy of any stars because no matter how nice a venue may be, putting a traveler in danger because they wanted to spend their money with a different company will never be okay. And they could act this way because they had already received the money we paid, so now they can be vicious and abusive because good luck getting any justice once you leave their country.

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Laureen
All-inclusive-carefree-package.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
This was our first holiday in Mexico and if we go back, we will book in any case also again in this hotel. It was simply a carefree holiday with fantastic service, fantastic beach and stunning excursions!:-) to be recommended anytime! Excursions could calmly without a tour guide with the collecting taxis, which constantly between Tulum and Playa del Carmen back and forth drive. Who chichen itza wanted to visit, but should run make, since this 160 kilometer inland is. I could here go go on and on, but this helps you not, there was nothing to complain about ..., so drive just itself, you must see it to believe it!- D. read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Heinz
Nice area, nice staff, good food, but.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • January 2014
I agree with the summary of Mona (december 2013) kpl. Follow. And supplement: mostly fast, attentive and friendly service of the staff + beach bar, and beach grill are a great alternative for lunch many interesting animals in the area, such as iguanas, coatis, raccoons, various tropical birds. Great tropical paths and a small Botanic Garden. very nice, large pool directly on the beach + lazy river in the morning to 08:00 a. m. drive! Great! few mosquitos, no dangerous spiders or so + whirl tub and shower in the rooms are generously limited + mini bar is refilled ... daily + safe for laptop and camera etc. big enough, but for 2 weeks 600 pesos = about 36 Euro wi-fi (wlan term they do not know.) is almost always in the lobby and in the great restaurants. In the rooms may not always. Current price 560 pesos for 14 days = about 34 Euro directly in front of the hotel on route 307 just a Colectivo bus stop (the blind anyway always on. One must then only wave and you will keep) and, for example, to akumal or Playa del Carmen for a maximum of 35 pesos = about €2.10 drive. • entrance Tulum 59 pesos = about €3.60 • ferry Playa cozumel and back 324 pesos = about 20 Euro (simple journey takes 40 minutes) in Playa at the bus station there is a Santander atm. There you can for example with Visa pesos. Fee of Santander unique 35 pesos = about €2.10 plus german bank. But overall that is with about 4000 pesos withdrawal the better course (~17 pesos, all fees included), as 16 pesos for the €(bar) in the hotel or in the shop to get. The wechselbuden before after the charges questions! • Xel-Ha (schelha ) you can directly via internet and save 10% from the admission, plus the agency fees for directions and reservation, etc. Current online price 60 Euro all-inclusive (. But it was worth it!) if it rained, then are some areas of the hotel very slippery practically kpl. Beach - and facility, such as chairs, plastic table, beach chairs, mats etc. should be renewed a very good snorkeling area, since no colorful corals and only a few tropical fish species. However one saw almost always green meerschildkröten (!) the rooms are very badly soundproofed due to the thin walls to the neighbors and because of the open architecture of the building. The rooms in the upper floors are quieter. You can Neckermann book (high floorrooms = the 3. floor! But the 2) the toilet is only by a milchglastüre (upstairs and downstairs open) oversight. There is no toilet brushes in Mexico. Until minutes august 2014 is on the beach (and especially in the spa area, northern hotelküste ) with construction noise should be expected, as there is now also a delphinarium need!? At the Riviera Maya there are already every few kilometers a 'decor'. From my point of view, the hotel management should - and i which informed rather ensure, that at the southern hotelküste (not on the beach!) the plastic was cleared away. So much trash i have never seen, and a few meters away from the beach got married. This is the habitat of many leguanen, which one can discover. At the hotel guests, it is as everywhere in the bunch of remarkable. No matter which Nation. But bite also the russian guests clearly more. And the started and ended unfortunately already on the return. A shame. Of other hotels similar reported. See the mexicans also sunday. Bottom line: actually a very nice resort. Nice, attentive staff. The selection of food etc. fits. Charming bay with mayatempel. Good starting point for excursions with the Colectivo. Room for me as a single traveller okay. See above. read hotel review
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Service
    4.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
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Information about Grand Sirenis Riviera Maya Resort & Spa

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach
  • What the hotel offers
    Grand Sirenis Riviera Maya & Mayan Beach is a five star hotel, luxurious and sophisticated. This facility is perfect for a relaxing holiday in the sun. Check in starts at 2 PM and check out must be done before 12 AM. No pets and no service animals are allowed at this property. Some of the services and facilities are shared with the second Grand Sirenis Riviera Maya. Hotel offers an exquisite honeymoon service, provided guests show the proof of marriage.
  • Location
    Hotel is conveniently situated directly on the white-sand beach. Other close points of interest include Playa del Carmen, Mayan ruins at Tulum and Riviera Maya Golf Club. Cancun International Airport is located approximately 95 kilometers from Grand Sirenis Mayan Beach Hotel.
  • Accommodation
    Hotel hotel offers 456 spacious guest rooms. Kitchenette is provided to allow guests to cook basic meals. In room amenities include full bathroom with whirlpool and hydromassage shower, bathrobes and slippers,1 king-size or 2 double beds and an in-room safe. Mini bar is restocked daily. Room service is available.
  • Food and Drink
    A free buffet breakfast is served each morning. The onsite restaurant serves all meals. Guests may select their meals from buffets. Menus include Mediterranean, Italian, Mexican, Japanese, Brazilian, Steakhouse and Cajun or Creole cuisine.
  • Leisure
    Guests can choose from swimming pool, loungers, parasols, sun terraces, children's swimming pool, lazy river, children's play area, games room, kid's club, gymnasium, giant chessboard, table tennis and a tennis court if they want to give into some leisure and relax.
  • Other facilities and services
    Hotel provides amenities such as 24 hour reception, money exchange, lift access, internet access, laundry facilities, small supermarket, conference facilities and car parking facilities. VIP service includes welcome letter and bottle of tequila, unlimited selected international drinks, introduction to scuba diving in pool and distinct identification bracelet.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Lounge
  • Additional childrens' bed
  • Radio
  • Cable TV
  • Fan
  • Minibar
  • Safe
  • Fridge
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm
  • Shower

Gastronomy

  • Welcome cocktail
  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Tennis court

Spa offers

  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Gay friendly
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Laundry service