# 8 of 91 hotels in Lucerne

AMERON Hotel Flora Luzern(4 stars)

Seidenhofstrasse 5 6002 Luzern View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.2
  • Room
    4.8
  • Service
    5.1
  • Location
    5.7
  • Gastronomy
    5.0
  • Sport & Leisure
    2.9

Rating breakdown

  • excellent
    40
  • very good
    13
  • acceptable
    4
  • poor
    1
  • terrible
    0
Read all hotel reviews

Great location near the heart of Lucerne
  • Recommended hotel
  • Couples
  • Other stay
  • May 2014
We stayed in this hotel at the end of a Swiss rail tour and it is clearly a hotel that is popular with tour groups. Having said that, it is a pleasant city hotel on a quiet side street. It is in a convenient location for walking to the railway station, lake and old town. The room was clean and comfortable and the bathroom was clean and well stocked. The breakfast was quite good with a variety of choices. Hotel staff were friendly and helpful. read hotel review
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Eric
Excellent City Hotel
  • Recommended hotel
  • Couples
  • Other stay
  • May 2014
This was our meeting hotel for the start of a tour through Switzerland and the Italian lakes and it gave us the best start for our holiday trip. A very modern hotel, with excellent features and conveniently situated. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
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Ursula
For relaxation on the lucerne carnival
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Other stay
  • March 2014
We had a super good carnival, and the rooms were all towards the courtyard, which was much appreciated, as you had the absolute peace and quiet to sleep. Also in the hotel itself, one heard nothing of other guests. Thanks to very good isolation. If you in peace wanted to sleep, this hotel is absolutely recommendable read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
Close
Klaus Beatrix
Quiet rooms.
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • March 2014
It was a very nice stay with them. Unfortunately i could not rate, since i don't seen. The breakfast buffet was excellent. read hotel review
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
Close
Matthias
Nice hotel in a central location.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2014
Overall the hotel is very good, the location is very central, good shopping and transport connections, i would i recommend it to friends. read hotel review
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Service
    4.7
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
  • Room
    4.8
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
Close
Sandra
Very nice hotel
  • Recommended hotel
  • Singles
  • Business trip
  • February 2014
Very nice hotel for business purposes in Luzern. Very good location, everything close by. Really nothing to complain. Recommended! read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Katharina
Good location, but no sleep - rock bar in the home.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • City break
  • January 2014
Good location, but no sleep. We had a premium room in the 6. floor. The hotel and room was great. The location. Only; in the house is a rockbar. This has on the weekends until 08,00 open. In 6. floor was the whole night the ' bumbumbumbum' to hear. On our complaint the other mornings it was called; why have you not reported, we would have been quieter can do. We knew but nothing of this rockbar and it is obviously not to the hotel. We got then the parkin given (2 3.00 chf). On our new complaint ... with the directorate was called it then, we should have been given another room to the yard side offered, if you would have known, the peace and not to view important would. Only with other reviews i have read, the noise on the courtyard side can hear. We had an extra premium room, not because of the view, but, because we wanted to be. They offered us for a return stay on, to ensure and offered us a complimentary aperitif on. But i prefer night's sleep and will not stay there again. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    4.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    3.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
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Also in business very recommendable.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
After several private stays i have stayed on business in a single room in the Hotel Flora. Check-in and - out as usual quickly and uncomplicated. The single room (210) was quite spacious, especially compared to the standard double room we already had. Comfortable bed, sufficiently large work desk (could well with laptop and co a few hours work), armchair, stool, enough space and luggage rack and large mirrors in the entrance. To the first time i was in the brasserie flora food. Despite a small show it was worth it: very fine cuisine, really delicious. Only negatives: the room ... was relatively cool (heat not really brought it) and as usual in the standard room, the mini bar was empty and one must to the reception to get something to drink. Not too bad, but for a 4 star hotel, in my opinion do not fit. read hotel review
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
Close
Axi
Contemporary hotel.
  • Recommended hotel
  • Families
  • Translated
  • City break
  • December 2013
Our stay at this hotel we thought was pleasant. The evening offer in the hotel's restaurant has exorbitant prices. In general we were satisfied with the hotel the size of the room really bothered us. But everything else top! read hotel review
  • Gastronomy
    4.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Room
    4.5
    Size of the room
    2.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
Close
Julia
Dirty and no service.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • City break
  • November 2013
The location of the hotel is great, it is located in the city center of Luzern. Restaurants, and bars are nearby. As well as objects of interest, like the kappell bridge are only a few minutes' walk away. There is parking in the underground car park. This is very small and has little space. Since it already times to wait, until the next way drives. Directly next to the hotel there is a disco on the rooms are. There is to 9! Am music at full volume played. In other words in terms of peace, absolutely impossible. The service made ... a good first impression. The could one from the room unfortunately not say. It stank abominably after smoke, although it was not a smoking room was! read hotel review
  • Sport & Leisure
    1.0

    No direct offers, only the hotel had a disco next door, the in full volume until morning at nine o'clock was in use.

  • Service
    4.0

    At the reception was very friendly, you get information about things to do and good offices in the city.

  • Gastronomy
    3.0

    The breakfast selection was ok, but very well arranged. No highlights. 3 types of bread rolls. Coffee had to be collected yourself, although very much staff was available. These were but either on the side and folded tischservieten or peeked in the area around. Not even a 'good morning' or a '... They need some more '. Even with the clearing away of plates from the table was no word. Really strange.

  • Room
    1.0

    Very worn furniture, partly corners broken off. After smoke smelly, although as no-smoking room advertised. Not clean! In the bed and in the bathroom everywhere black short hair, key to the toilet flush completely smudgy with well, you want to do not know. No special equipment. Minibar empty, one should go into the hotel lobby for drinks. Still glasses in the room. What?

  • Location
    6.0

    Great location, right in the city. Bars, restaurants and attractions are just a short walk away. The train station is also only 5 minutes away.

  • Hotel
    2.0

    The location of the hotel is great, it is located in the city center of Luzern. Restaurants, and bars are nearby. As well as objects of interest, like the kappell bridge are only a few minutes' walk away. There is parking in the underground car park. This is very small and has little space. Since it already times to wait, until the next way drives. Directly next to the hotel there is a disco on the rooms are. There is to 9! Am music at full volume played. In other words in terms of peace, absolutely impossible. The service made a good first impression. The could one from the room unfortunately not say. It stank abominably after smoke, although it was not a smoking room was!

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Read all hotel reviews

Information about AMERON Hotel Flora Luzern

Hotel Information

Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Capacity of conference and banquet facilities: < 200
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Diabetic menu
  • Vegetarian dishes
  • A la carte
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Number of hotel bars for non-guests: 1
  • Cafe
  • Number of cafes altogether: 1
  • Number of cafes for non-guests: 1
  • Packed lunches

Other hotel information

  • City hotel
  • 24 hour reception
  • Number of stars/domestic category: 4 Stars
  • Late check out
  • Eurocard/Mastercard
  • Mountains
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service