# 5 of 36 hotels in Akumal / Riviera Maya

Luxury Bahia Principe Sian Ka´an Don Pablo Collection(5 stars)

Carretera Chetumal - Cancún Km 250 Riviera Maya View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.3
  • Service
    5.3
  • Location
    5.0
  • Gastronomy
    5.7
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    46
  • very good
    9
  • acceptable
    4
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.961904761904762

Very nice hotel with beautiful swimming pools (especially we liked the pool chairs - a pool right mattresses with pillows, where you can very comfortable sun). To the beach you can either 15-20 minutes walk or you can take the shuttle, the everything couple of minutes. The food is exceptionally good, especially in the asian à la carte restaurant. Apart from that, there was a buffet and a boarding school. Restaurant. There is also room service available …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

Bahia Principe Sian Ka'an is the a new hotel Don Pablo collection. It was opened 1 month ago, and is meant as a golf hotel. The architecture is modern. That is why the hotel did not have the usual Caribbean charm, one of the other hotel this group knows. It could be the construction method in the Alps, in the South of Spain or wherever is possible. All restaurants have the same, modern decor. Only by the signage you, whether it is the gourmet restaurant, …  read hotel review

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Laura
Out of this world!
  • Recommended hotel
  • Couples
  • Beach holiday
  • April 2015
The hotel was extensive, lovely and quiet and exuded luxury. Our junior suite was beautiful and the housekeeping staff did a wonderful job keeping it clean! Made you feel relaxed the second you checked in. read hotel review
  • Service
    6.0

    Unbelievable - the second you put your empty glass down there was a waiter/waitress there to take your order. The service on the beach was also amazing - replacement drinks brought over if they saw the ice had melted and your drink may be a little warm. Staff had great knowledge of what they were serving and were able to make new cocktails that weren't on the menu if you fancied something in particular. Likewise with the room service. Everyone spoke brilliant english which made me feel bad about my lack of spanish but they also helped teach us both how to ask for things in spanish and were very patient with us when getting it wrong! Our butler was wonderful and made all of our reservations for us - which again we could not fault.

  • Hotel
    6.0

    The hotel was extensive, lovely and quiet and exuded luxury. Our junior suite was beautiful and the housekeeping staff did a wonderful job keeping it clean! Made you feel relaxed the second you checked in.

  • Room
    6.0

    Again, the size, decor, furniture and overall feel of the room was 5* luxury. All of the furniture was very comfortable, the bes was absolutely huge and the pillow menu means there is a pillow for every preference! However we did not change our pillows (unusual for me as I normally take my own) as they were incredibly comfortable. It was also lovely having fresh coffee on your terrace every morning without having to go out to the bar or snack bar.

  • Sport & Leisure
    6.0

    Whilst we did not take part in any of the beach activities, we did notice that they were very good. The aerobics, zumba and yoga were very varied and the entertainment staff were very upbeat, inclusive and friendly. Unlike other hotels we have stayed at, they also left you alone when you said you did not want to join in (rather than keep bothering you and trying to convince you to take part!). They also all took place in the morning, allowing a quiet and relaxing afternoon once the music had stopped.

  • Gastronomy
    6.0

    Food was excellent - the a la carte restaurants were equivalent of Michelin starred restaurants I have eaten in. The buffet was above standard also, with everything fantastically cooked and so much choice you had to do a lap first otherwise you filled up before you had tried everything you wanted to!

  • Location
    6.0

    Stunning surroundings, with a perfect paradise beach. Not too far from the airport but far enough to take you away from the cancun party area which was ideal for us as we came to relax and not to party.

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Sheryl
Paradise and luxury
  • Recommended hotel
  • Friends
  • Beach holiday
  • April 2015
Top notch service and amenities. Many restaurants to choose from, buffet selection amazing, even a healthy section and made to order items. Beautiful setting, very clean beach with lots of activities and free nightly shows in the lobby/bar area. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    5.8
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Raphaela
Quiet, relaxing honeymoon
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2014
Fantastic flitterwochen in a quiet, beautiful hotel - service was except for a few exceptions more than endeavored, food more than varied and tasted great. The all inclusive offer didn't leave any wishes open. The room was spacious, very clean, modern decor. Hardly any entertainment - which was a plus point was. The beach and the other hotels in the area are over ' shuttlezüge' to reach, they run at regular intervals. The beach seemed compared to the other hotels a bit lovelessly designed, but is nevertheless beautiful. Only point of minus: the complaint of the defective air conditioning in ... guest relations was a bit cumbersome and was only after several attempts actually fixed (and after complaints to the reception). The ordered bell boy about the guest relation to the departure not even. There is still a need for improvement. All in all a more than successful vacation - recommendable! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    4.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Jannick Alexander
Peace and relaxation with great food and service
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2014
Very nice, clean, quiet hotel with great food and service, but relatively far from the beautiful beach (every few minutes trolley) moderate. Canadian and us-american tourists especially. A few europeans. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Walter
Fantastic holiday at a reasonable price
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2014
Gorgeous, 5 star hotel with excellent food in the main restaurant real; beautiful, very well-kept, a long golf course read hotel review
  • Location
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Angelika
Great hotel, great holiday!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
Relatively new, quiet hotel with ~ 400 rooms. The rooms/suites were in maximally 2. story buildings, every house is surrounded by tropical vegetation. The entire area was from an unbelievable host diligent staff well maintained. The all-inclusive includes both all meals and drinks in the restaurants, as well as at the pool and beach. Wi-fi in the room and in the lobby included. A adult hotel, with mostly canadian and american guests. Europeans are in the minority, is the but not detract from our stay, with english, or better still, a little spanish, everything worked great. Some, few eastern europeans ... found also the way there were but in the Sian Ka'an'as decent as other guests. The 'party' seemed to be in the other area hotels and had in the restaurants of the sian Kaan no admission, just as few as the separate private beach. The sian Kaan guest, however, could, if he so wishes, everywhere food or beach/pool use. The membership of the respective hotel is for the staff at the color of the unfortunately unavoidable all-inclusive bracelet appreciation-(. The average age of guests is between 35 and 45 years. read hotel review
  • Sport & Leisure
    5.0

    Canoeing beach volleyball water aerobics at the beach all-inclusive Disco in the hacienda was not there. At the beach and pool there were beach chairs, unfortunately not in sufficient number - and the large issue of non-early riser: our eastern european neighbours the neckermännern the early ' towel auflegen'zum occupied the lieblingsliege away. :-(... You should end no later than 10:00 on the beach, then there is hardly any more free beach chairs. There were towels always fresh. Toilets at the beach were super clean and well-kept.

  • Service
    6.0

    The complete hotel personnel was very friendly and courteous. Foreign language english. From the gardeners service and lobby - all extremely friendly and helpful Daily room cleaning , doctor fee, On the beach is a scuba diving school, for a fee. Dives 4 times a day, to availability relatively spontaneously. Also all very, very nice! Equipment can completely be rented, diving sites from the beach directly in 10 minutes with the boat. The further against fee jet skiing and parasailing available. Canoe and small catamaran can after availability all-inclusive can be rented. However, it is very exciting the relatively narrow exit to see ;-)...

  • Location
    6.0

    Distance to the airport 1.5 h - to the beach about 1.5 kilometer. From lobby there is but for example in the 10 minutes a shuttle service, both at the beach as well as in all other area restaurants and hotels. The neglected situation is thus no obstacle, since the whole complex is so huge and unmanageable seems, that there was hardly any rooms with ocean view. In the field of 'hacienda' there are many, small boutiques with the usual 'souvenirs' - in my opinion overpriced, but surprisingly negotiable. There was also a doctor. Also with the shuttles distance. Excursions to the next towns is doing the best with the collektivos, those on handzeichen at the main street hold. The simple trip to the example to Playa del Carmen costs about 30 pesos. For this purpose, as well as for tips you can good money to the lobby to change leave. Otherwise we recommend 1 Dollar notes from home to bring. Alternatively there is also a regular coach this route, the is still cheaper. Very important: the mexicans have obviously a penchant for your air conditioning... Always take a jacket otherwise one gets really frostbite ;-)! The nearby Maya Temple Tulum you drove only 10 minutes with the collectivo, stop there is directly at the entrance. The drivers to ask but actually always where you want, i also had the somewhat disconcerting experience, that this already with geübtem view on the wrist of passengers see, where to get off at, or would like to... If you want somewhere else ;-)... In Playa del Carmen there were shopping possibilities without end - from cheap to plush. The same goes with the restaurants; long streets, a shop and a restaurant next to the other. The port is also several times on the day the ferry to cozumel. In the vicinity of the hotel there was no restaurants or shopping, you have to really a little drive. In the sian Kaan even it is fairly quiet, also in the evening. There is a young girl with gitarrenbegleitung major hit. Not more, not less. Off and on there were shows in the sense of a sambagruppe. Everything was very nice and endeavored you can see, you don't have to.

  • Gastronomy
    5.0

    The à la carte restaurants are great but you have to book early. The buffet is perfectly fine, breakfast was without complaint and everything the heart desired. The dinner unfortunately tasted and also a bit 'lau'... I would have it i am keener desired... Local... But this is actually complain of a high standard. Through the hotel's water treatment, you could really everything heedlessly enjoy; despite the many guests came there were hardly bottlenecks and restocked virtually always. Every day there were issues with verscheidendenen fish and meat; also countless delicious starters and desserts. Asian, italian, american etc.... Unfortunately was the very large dining room noisy and also quite fresh air-conditioned. Everything was clean, always fresh set-to each course efficient covered. Attentive, friendly waiters, no waiting periods for beverages, on the contrary, it was rather too fast in the refill. The a al carte restaurant were really great! Both in the service, as well as the quality and the atmosphere. 6 hallways are possible, the actually no wishes open, in fact, you didn't eat everything ;-) unfortunately... It was soolecker...

  • Room
    6.0

    We had a junior garden suite just as described in the catalog. With a private jacuzzi in the aussebereich. And nasenbärbesuch on the terrace about 50 square meter room - new, modern bathroom Coffeemaker, minibar was daily freshly filled. Washed the dishes Daily laundry and towel change.

  • Hotel
    6.0

    Relatively new, quiet hotel with ~ 400 rooms. The rooms/suites were in maximally 2. story buildings, every house is surrounded by tropical vegetation. The entire area was from an unbelievable host diligent staff well maintained. The all-inclusive includes both all meals and drinks in the restaurants, as well as at the pool and beach. Wi-fi in the room and in the lobby included. A adult hotel, with mostly canadian and american guests. Europeans are in the minority, is the but not detract from our stay, with english, or better still, a little spanish, everything worked great. Some, few eastern europeans found also the way there were but in the Sian Ka'an'as decent as other guests. The 'party' seemed to be in the other area hotels and had in the restaurants of the sian Kaan no admission, just as few as the separate private beach. The sian Kaan guest, however, could, if he so wishes, everywhere food or beach/pool use. The membership of the respective hotel is for the staff at the color of the unfortunately unavoidable all-inclusive bracelet appreciation :-(. The average age of guests is between 35 and 45 years.

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Valérie
Nice hotel with exceptionally good food.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Very nice hotel with beautiful swimming pools (especially we liked the pool chairs - a pool right mattresses with pillows, where you can very comfortable sun). To the beach you can either 15-20 minutes walk or you can take the shuttle, the everything couple of minutes. The food is exceptionally good, especially in the asian à la carte restaurant. Apart from that, there was a buffet and a boarding school. Restaurant. There is also room service available in the all inclusive package has. Tip: although the restaurants of the sister hotel, the quality of the meals is however not with ... the Sian Ka'an to compare. Tip 2: the fitnesstudie tao is very small and hot. The study in b. p. Coba use (shuttle runs every few minutes) The only, we didn't really convince us, the rooms are. Here from suites to speak is plentiful over the top. There are normal double rooms, the Germany highest 4 star standard. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    4.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    1.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Christoph
Top hotel in a quiet location.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Great hotel. No any negatives. The distance to the beach itself - every few minutes there is a shuttle. Never so well in an all inclusive buffet food... Only the golf is not accurately described. FTI speaks of golf and cart obligatory. Since the cart but per person 90 American Dollar mind, you can not really free golf speak. It would be of a special tariff speak: nevertheless the golf course as the drittschönste of Mexico rated (and this could vote) read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.7
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Michael
Not a luxury hotel.
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • December 2013
Hotel mar blau is a good choice. The descriptions in the catalog do not correspond to the facts. Luxury is different. The rooms is good thought, but the implementation has too many weaknesses, for a relaxing holiday. read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    3.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
  • Room
    4.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    3.0
  • Service
    4.3
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
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Christine
The hotel is not 'luxury'...
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2013
The hotel has 420 rooms, and is a ü18 hotel. Condition is ok, but not 'luxury'. Wi-fi is inclusive on a hotspot, the once a day must be renewed. Now over christmas were very many young people. Guest structure are very many americans, canadians. read hotel review
  • Room
    4.0

    We had a normal room in the villa 23 this is further way to the lobby and was very quiet. The size was sufficient. The equipment was nothing special. The closets or storage space left a little to be desired. The air conditioning was very quiet. There was a german program. The minibar was inclusive and refilled daily. Coffee maker is also available. The shower was nice and big. However, the light over the sink was broken. It took 3 days to it finally was fixed. Every day from room service animals from towels.

  • Hotel
    4.0

    The hotel has 420 rooms, and is a ü18 hotel. Condition is ok, but not 'luxury'. Wi-fi is inclusive on a hotspot, the once a day must be renewed. Now over christmas were very many young people. Guest structure are very many americans, canadians.

  • Service
    3.0

    Languages: only english or spanish The staff was always very friendly and courteous. However, drinks in the lobby bar from all imaginable glassware, for example red wine in sektglas (although the dining room 1m away, and you glasses can get), beer in saftglas, red wine was freezing served... In the evening there was always live music (always the same singer same songs), but this was too loud and then talk to may. Then there were still smaller shows, but would not need to be.

  • Location
    3.0

    Distance to the airport about 100 kilometer. the next town is Playa del Carmen. To reach with the collective or taxi.

  • Gastronomy
    4.0

    There is a buffet and various à la carte restaurants. The quality of the food was very good and the selection varied. The topics repeated every week. The dress code left a lot to be desired though... At christmas were even people in shorts sighting, although the reservation for long pants have been asked. The continued every evening fort, it was subject to are sorted out. For a 'luxury' hotel no-go.

  • Sport & Leisure
    3.0

    The pools are not very deep. The pool in the snack bar was a bit noisy. There is a pool at the à-la-carte-restaurant uxmal. This is very quiet, if not 4 days in the high season the paths saubergespritzt are (high pressure wipers). To get an employee early in the morning and at noon with a leaf blower through the area, which was also quite loud. The beach chairs are very nice, are however by the armrests not very convenient. The backrest, not high enough and comfortable is different.

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Information about Luxury Bahia Principe Sian Ka´an Don Pablo Collection

Hotel Information

Hotel description

Hotel description

  • What the hotel offers
    A hotel that sums up to perfection the heavenly essence of the Caribbean; hence its name ‘Sian Ka’an’ - the term used by the ancient Mayans to refer to the origin of the heavens. Its streamlined design and minimalist décor form the ideal contrast against the exuberant Riviera Maya landscape and the iridescent waters that lap gently on its shores. This jewel of international wellness, and one of the finest tourist destinations on the Mexican Riviera, brings together all the elements you need to fully indulge in the fabulous delights of this Caribbean paradise.
  • Location
    Carretera Chetumal - Cancún Km 250. México
  • Accommodation
    420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite . Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom menities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu.
  • Food and Drink
    1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar
  • Leisure
    Motorised water sports (additional charge) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Hacienda Doña Isabel: karaoke bars, shows, live music and disco. 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas.
  • Other facilities and services
    Transfer to the beach and other facilities on the complex (at set times) Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions, Casino. Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. WiFi access in the lobby (free of charge) and in rooms (additional charge).

Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Air conditioning
  • Free parking

Room amenities

  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Fire alarm
  • Hair dryer

Gastronomy

  • Restaurant
  • Diabetic menu
  • International
  • Vegetarian dishes
  • Dishes for those with allergies
  • Hotel bar
  • Cafe
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Tennis court
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Check in from: 15:00
  • English
  • Late check out
  • Airport transfer
  • Multilingual
  • 24 hour security
  • Ocean
  • Information desk
  • Currency exchange
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service