# 15 of 194 hotels in Hermagor - Pressegger See

Falkensteiner Hotel Sonnenalpe(4 stars)

Sonnenalpe Nassfeld 9 9620 Hermagor View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.3
  • Service
    5.4
  • Location
    5.0
  • Gastronomy
    5.3
  • Sport & Leisure
    5.5

Rating breakdown

  • excellent
    143
  • very good
    25
  • acceptable
    13
  • poor
    3
  • terrible
    1
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The most helpful positive review

5.333333333333333

Great hotel for the winter break, we were very comfortable. The ski slopes are right on the hotel, so that in the morning the same after the breakfast los can start. We enjoyed the new year's eve arrangement and weren't dissapointed. Great room, wellness area a dream. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.1666666666666665

Building Completion December 2011 mixed with old hotel. Interesting architecture. no comfort ambience partly Halls-Ribbed. no comparison to the brilliant atmosphere in the run-up to the takeover by falkensteiner. we were here three times before the takeover, but never again come. the house is now hotel for children led. …  read hotel review

read more Acceptable, Poor, Terrible reviews
Juraj
Never use this hotel rather try any other
  • Hotel not recommended
  • Families
  • Skiing and winter sports
  • December 2014
The worse hotel I have ever stayed. There is a huge difference btw new and old part of the hotel, rooms are incomparable. Cleanliness of the hotel is poor, food nothing special. Odor in the loft room under the roof was huge. We felt like in the very old cottage in the middle of nowhere. Room had 3 small windows and no daylight. read hotel review
  • Location
    6.0

    Very nice ski area but the hotel does not have direct access to the slopes. especially when there is no a lot of snow you have to walk 200-400 meters before you put your skis on.

  • Room
    1.0

    The worse you can imagine and noting to do with 4 star standard.

  • Gastronomy
    3.0

    nothing special. Only positive part was service in the bar and restaurant.

  • Sport & Leisure
    5.0

    Ski area is perfect, pool average.

  • Hotel
    1.0

    The worse hotel I have ever stayed. There is a huge difference btw new and old part of the hotel, rooms are incomparable. Cleanliness of the hotel is poor, food nothing special. Odor in the loft room under the roof was huge. We felt like in the very old cottage in the middle of nowhere. Room had 3 small windows and no daylight.

  • Service
    1.0

    Residential manager together with the head of reception is ready to lie you any time. There was no willingness to change things which were not working or to handle complains at all. Disaster. Never ever Falkensteiner property even though this was exceptionally bad but the way they handle complain afterwards is unbelievable and hard to describe.

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Silvia
Mountain family hotel w/ beautiful surroundings
  • Recommended hotel
  • Families
  • Countryside & spa
  • July 2014
Book the new rooms in the hotel, those are nice and probably well for a family stay. We had old room, which was small and not great to stay with children-no separate sleeping area as usual in Falkensteiner. The hotel has a nice atmosphere, generally nice staff, good facilities for children and beautifull surroundings with enough family activities. We had a bad service restaurant in the hotel restaurant. read hotel review
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    3.8
    Size of the room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Jürgen
Nice hotel, food good.
  • Hotel not recommended
  • Families
  • Translated
  • Skiing and winter sports
  • March 2014
The hotel is very centrally located in the ski area and i therefore for the skiing perfect. The decor is great and in an excellent condition. However, the gastronomische competence but questionable: The breakfast is varied, but it is missing at 4 stars sophistication, this means there is only the usual, like in every other 3 - star hotel is to be found. The dinner is really difficult. It was a pseudo - award-winning cuisine. The food is very well arranged (i've never stayed in a 4 star hotel in Austria seen), was either cold or tasteless. Also several complaints/references ... to the waiter and also on the day of check out at the front desk were friendly, but there was no change or demand from the kitchen. Also here HolidayCheck i as a response only the friendly admission of the evidence seen (although many on the food aims). On the menu are wines for over 200 Euro or even for 750 Euro to find. I doubt but strong, that a guest on this amount in a normal room is ready. That was then also at the tables to see, that little wine was. I will probably not stay here again, as i'm in a ski holiday for the price (4 nights, circa €1,600 complete) good food this. read hotel review
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
  • Service
    4.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    3.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    4.0
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    6.0
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Astrid
Bad services & much to high price.
  • Hotel not recommended
  • Couples
  • Translated
  • Skiing and winter sports
  • February 2014
Hotel consists of an old and a new part. Reception very unfriendly! One has never asked, if everything was okay or whether enjoyed our stay. I was even my room card locked (without reason). When i with my problem went to the front desk i received the calenda, that a mistake happened. No sorry or similar took me to this time but not more surprised. read hotel review
  • Hotel
    2.0

    Hotel consists of an old and a new part. Reception very unfriendly! One has never asked, if everything was okay or whether enjoyed our stay. I was even my room card locked (without reason). When i with my problem went to the front desk i received the calenda, that a mistake happened. No sorry or similar took me to this time but not more surprised.

  • Room
    1.0

    We were in the main building (the old part) accommodated. Decor: rather dated (for example red carpet with flowers) Bathroom: hygiene leaves a lot to be desired, dirty drains, hair from the previous person in the shower. It was not worth the trouble found, in the bathroom up. (4 days, 4 days were my hair on the tiled floors), the toilet brush is an impertinence!

  • Gastronomy
    1.0

    Breakfast buffet: noisy and crowded Dinner: tasteless.

  • Location
    1.0

    We had with the weather unfortunately no luck and had therefore time, the area to consider. Unfortunately there are few alternatives - no aprés ski bar, no events. A tip, however, is the village inn noldi stubn. (very nice service).

  • Sport & Leisure
    2.0

    Pool was not used, since it was much too loud (no relaxation was possible). Good alternative offer but the hängesesseln the spa entrance.

  • Service
    1.0

    Service partly swamped. We had the plates sometimes the waiters, otherwise there is no space in the mini-table for 4 persons would have been.

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Thomas
Nice spa next to ski slopes
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • February 2014
This hotel has a perfect location directly at the ski slopes as well as an excellent spa with outdoor pools. We had tons of snow an really enjoyed our stay. Reception staff was extraordinary friendly. read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Distance to ski lift
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
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Ales
Comfortable
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • January 2014
Very good location, well equiped hotel, rooms.The front of the hotel is still in old shape, they should have changed it, modern it.Staff is professional, polite.What we haved missed is normal lunch-there are only snacks, unhealty food for mid day eating.There is also missing variety of food for breakfast, as for dinner, especially for the New Year's price 5000 EUR for one week for familiy, without ski passes and skiing school.The quality of food is just OK. The New Year's Eve sholud be better organized, the hotel was full.The place where the band played ... was cosy and big enough just for half of guests.All of the rest had to stay in rooms or in recepition. Child guidance in Falkyland should last till 21 h, not just to 18 h(from 10 h), in winter, when you ski till 16 h, especially. read hotel review
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.7
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Antje
Kurztrip with well feeling effect.
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2014
A spontaneous short trip with wonderful memories. Everything was correct. The atmosphere, the wonderful food. At lunch the 'snack' and in the evening one could use the day in peace with a wonderful dinner (which was served) & delicious wines in quiet drink. The staff is very friendly and you feel like you are always welcome. You can directly from the hotel with the ski's on the slope and back. To be mentioned were also the spa. Ideally over after a day of skiing again energy to recharge the batteries! read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.7
    Transportation connection and available excursions
    5.0
    Distance to ski lift
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
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Thomas
Great winter break.
  • Recommended hotel
  • Singles
  • Translated
  • Skiing and winter sports
  • January 2014
Great hotel for a winter break. I just felt good. The ski slopes are right at the hotel, so you after breakfast to start. The staff is very friendly and helpful. The rooms are very pleasant, the spa area great. The is was very good and is also very varied. read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
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Katharina
Short stay in the winter.
  • Recommended hotel
  • Friends
  • Translated
  • Skiing and winter sports
  • January 2014
The location is great for skiers ideal. All in all a very nice hotel with well-equipped zinmnern, great lobby, beautiful spa area. The food is very good, varied and totally adequate. We are coming with great pleasure again, also for a longer stay. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    5.3
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.5
    Distance to ski lift
    6.0
    Other leisure activities available
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Heike
Great hotel, super kitchen
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • January 2014
We were over new year's eves in the hotel until 3 january 2014 it was simple very nice, great location ideal for skiing. The hotel is very nice just to feel good and the meal ingeniously it was just perfect, and there was nothing missing, the bad reviews about the food absolutely not to execute it was super delicious great kitchen have in a 5 star restaurant eaten bad. It was a perfect vacation for us and i could only recommend it. read hotel review
  • Hotel
    6.0

    We were over new year's eves in the hotel until 3 january 2014 it was simple very nice, great location ideal for skiing. The hotel is very nice just to feel good and the meal ingeniously it was just perfect, and there was nothing missing, the bad reviews about the food absolutely not to execute it was super delicious great kitchen have in a 5 star restaurant eaten bad. It was a perfect vacation for us and i could only recommend it.

  • Location
    6.0

    Great ski area and for the children very nice.

  • Sport & Leisure
    6.0

    Good entertainment for children optimally

  • Service
    6.0

    Very friendly and helpful.

  • Gastronomy
    6.0

    Super kitchen rarely eaten so well and the staff and the decor just to feel good.

  • Room
    6.0

    Nice atmosphere with kids it was very comfortable.

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Information about Falkensteiner Hotel Sonnenalpe

Hotel Information

Hotel description

Hotel description

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Play rooms
  • Hotel safe
  • Lift
  • Central heating
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Inside access
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Welcome cocktail
  • Restaurant
  • Diabetic menu
  • Vegetarian
  • Vegetarian dishes
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar
  • Breakfast in the room
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Kids club (6-9 years)
  • Check out no later than: 11:00
  • English
  • Early check in
  • Gay friendly
  • Late check out
  • Airport transfer
  • Shuttle bus transfer from the airport: charged
  • Eurocard/Mastercard
  • English
  • 24 hour security
  • Mountains
  • Ticket service
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service