# 4 of 57 hotels in Hikkaduwa

Hotel Citrus Hikkaduwa(3 stars)

400 Galle Road View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.4
  • Room
    4.5
  • Service
    4.9
  • Location
    5.0
  • Gastronomy
    5.0
  • Sport & Leisure
    4.1

Rating breakdown

  • excellent
    22
  • very good
    9
  • acceptable
    6
  • poor
    5
  • terrible
    0
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The most helpful positive review

5.221428571428571

I can understand both sides; on the one hand the vacationers say 'never again' and i other seits the, the say 'definitely again'. My conclusion for this hotel (after i comfort rooms show have): Bay definitely a comfort room! These are on a level you for a 3 star hotel expected or even a little better. The standard rooms are for three stars in Sri Lanka also good, but a german tourists only very partially happy. ; ) Otherwise there was about the hotel …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.792857142857143

We were very disappointed about this hotel. Missing here it very attention to detail. Especially the dirt everywhere in the hotel and also in the rooms horrified. (old moldy mattresses and dirty dishes in the staircases) we have at the check-in several times the room changed. However the rooms were not better. ( bathroom very dirty, water heater and cups dirty, very worn) first after a complaint at the tour operator we were given a luxury rooms without an …  read hotel review

read more Acceptable, Poor, Terrible reviews
Gretchen
Fantastic hotel
  • Recommended hotel
  • Friends
  • City break
  • September 2014
When we arrived in the hotel, we are amazed how big the hotel is. Staffs are very friendly and accommodating. The room is literally huge aned very clean. We had a buffet breakfast which is awesome. They serve pork bacon, fresh juices and they had as well live stations which i love the most. and the hotel rate is cheap with a 5 star service. read hotel review
  • Location
    6.0

    The hotel is located in the beach area which is 5 minutes walk from the hotel and have a decent size of pool. It's near some tourist spots in Bentota and Galle

  • Service
    6.0

    They are very polite and friendly. They are easy to speak with and fluent in English.

  • Sport & Leisure
    6.0

    the pool is big and clean. the sunloungers are well organized.

  • Room
    6.0

    the room size is big with sea view. All equipments are working and new.

  • Hotel
    6.0

    When we arrived in the hotel, we are amazed how big the hotel is. Staffs are very friendly and accommodating. The room is literally huge aned very clean. We had a buffet breakfast which is awesome. They serve pork bacon, fresh juices and they had as well live stations which i love the most. and the hotel rate is cheap with a 5 star service.

  • Gastronomy
    6.0

    they have a huge restaurant which is clean and well oraganized. They have plenty of food in the buffet with a very nice ambience.

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Sam Rocha
Not satisfied with the room and the staff.
  • Hotel not recommended
  • Couples
  • Beach holiday
  • April 2014
it was just the good beach and good swimming pool...apart from that it was a very poor exprrience, specially the duty manager of the hotel was unprofessional, and did not care about the customers. read hotel review
  • Location
    2.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    1.0
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Room
    2.0
    Size of the room
    3.0
    Cleanliness & linen change
    2.0
    Size of the bathroom
    2.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Service
    1.0
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Sport & Leisure
    3.0
    Quality of the beach
    5.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    5.0
  • Hotel
    2.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    1.0
    Family friendliness
    3.0
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Fredi
Does not correspond by far to the rating profile.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2013
Circa 80 rooms, wi-fi, only at the reception, hp, ever half europeans and russians from young to old. read hotel review
  • Sport & Leisure
    2.0

    1 pool chairs, umbrellas, beach towels, showers everything was available, but otherwise? Beach not possible to swim.

  • Service
    3.0

    Friendly staff. Deluxe room 617, 220, 120 clean = what is that? See photos.

  • Location
    4.0

    Beach about 20m away from the rooms. All rooms with a view of the beach. Bus near the hotel. Hikkaduwa = shopping pure relaxation. The beach was not usable due to rock rock (photos)

  • Gastronomy
    3.0

    The food (typical of the country, european) was mostly poor quality. Atmosphere outside and inside restaurant was good.

  • Room
    2.0

    Number 120 deluxe, 15m to the pool. Facilities ok, whereby from deluxe = more expensive room type was nothing to see, but also nothing. Beds in all 3 deluxe rooms sagging.

  • Hotel
    3.0

    Circa 80 rooms, wi-fi, only at the reception, hp, ever half europeans and russians from young to old.

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Franz-Josef
One of the best hotels in hikkaduwa.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2013
The hotel has about 90 rooms on 4 floors with different sizes. In the upper floor the deluxe rooms all are newly renovated. You can overnight accomodation with breakfast, half board or all-inclusive book the guest structure is multicolored mixed, german, Sweden, austrians, british, east europeans, local... , likewise the average age. read hotel review
  • Room
    5.0

    Our room a deluxe room was large enough and always clean. The furnishings were quite new. The air conditioning worked perfectly. Kettle, tea and coffee, water and fridge, which was always great.

  • Gastronomy
    5.0

    There was a restaurant and a beach bar. The food was not very warm, but the made the outside temperature was also nothing. Delicious and varied, it was always. Many greetings to all from mr.. Arraku.

  • Service
    6.0

    The friendliness of the entire staff was excellent. Communication partly in german, but mostly in english. The room cleaning was really great. There was a quick bite, it was immediately dealt with.

  • Sport & Leisure
    4.0

    The pool was always clean, beach chairs were also always enough available. However, the beach chairs and cushions be replaced, they are sometimes not more so great.

  • Location
    4.0

    The hotel is right on the beach, but not large can be used, since a reef davorliegt. 5 minutes to the right or to the left, however, the possibility for swimming or snorkeling. Shopping is right in front of the hotel was possible, larger supermarket, small local shops, cafes and restaurants. Desk etc. Directly in front of the hotel (with Tuk-tuk drivers) bookable. The transfer from the airport to the hotel takes approximately 3-4 hour

  • Hotel
    4.0

    The hotel has about 90 rooms on 4 floors with different sizes. In the upper floor the deluxe rooms all are newly renovated. You can overnight accomodation with breakfast, half board or all-inclusive book the guest structure is multicolored mixed, german, Sweden, austrians, british, east europeans, local... , likewise the average age.

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Anja und Oliver
Dream holiday, should be at least 4 stars
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
We agree with the bad reviews not endorse. The rooms were big enough and very clean. Mattresses and pillows were fine. The food was partly star quality and was always very tasty. We liked it, that there is no pork chops were ☺ With the breakfast one had only one sort of cheese or sausage, but there were plenty of other treats. Much fruit was at the meals always available. Since wlan worked in the lobby. On the whole, the hotel was very well maintained. The guest structure was very mixed. Indians, australians, german, russian. The average age from young ... to old. read hotel review
  • Gastronomy
    6.0

    There was a restaurant and a bar. The quality of the dishes was very high and always delicious. The restaurant crew is very well trained and always very courteous and attentive.

  • Service
    6.0

    The staff was always very friendly and helpful. Forecasts from the candle-lit dinner or other extras were delighted to arrange. Some of the staff spoke german, most english. We met all the staff always with a genuine smile and had many nice conversations. As soon as you a tour anmeldete, you got the next morning a large, delicious lunch for the trip. So we had no complaints.

  • Sport & Leisure
    5.0

    The pool was always very clean.

  • Room
    6.0

    The rooms are neat and functional. There was a large flat screen tv. There was everything available, such as kettle including tea, coffee, and so on. The bathroom was large enough and very clean.

  • Hotel
    6.0

    We agree with the bad reviews not endorse. The rooms were big enough and very clean. Mattresses and pillows were fine. The food was partly star quality and was always very tasty. We liked it, that there is no pork chops were ☺ With the breakfast one had only one sort of cheese or sausage, but there were plenty of other treats. Much fruit was at the meals always available. Since wlan worked in the lobby. On the whole, the hotel was very well maintained. The guest structure was very mixed. Indians, australians, german, russian. The average age from young to old.

  • Location
    5.0

    The transfer from the airport to the hotel took 3.5 hours. By the newly built highway, this but reduce. The hotel is right on the beach. Left and right of it you had the opportunity to baden. The place hikkaduwa is very lively but still comfortable. Restaurants, supermarket and shops are located in the immediate vicinity. The main street is right behind the hotel, as at the other hotels on the coast. Bus, train and tuk-tuk are also in direct proximity.

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Information about Hotel Citrus Hikkaduwa

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Full board
  • Restaurant
  • Hotel bar
  • Breakfast in the room

A choice of sports

  • Outdoor pool
  • Horse riding

Spa offers

  • Special massages

Other hotel information

  • Rehabilitation centre
  • 24 hour reception
  • Express check in and check out
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Free Wifi access included
  • Laundry service