# 1 of 331 hotels in Naples

Hotel Palazzo Caracciolo Napoli(4 stars)

Via Carbonara 80139 Napoli View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.7
  • Room
    5.4
  • Service
    5.5
  • Location
    4.8
  • Gastronomy
    5.3
  • Sport & Leisure
    4.3

Rating breakdown

  • excellent
    12
  • very good
    5
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Laia
Good Price/Quality for Napoli standards
  • Recommended hotel
  • Couples
  • Proof of booking
  • City break
  • October 2014
Napoli is a rather chaotic city. You have to accept that. And is difficult to find a good hotel. Most hotels are in high need of a renovation yet ask for horrendous prices. This is not the case of Palazzo Caracciolo. It has been recently renovated and while the corridor still looks a bit eerie, the rooms are just fine and up to the last standards. So does the rest of the hotel. Our minus point goes however for the breakfast buffet. Italian hotels are of course not well known for that but for such a "boutique" hotel, we expected ... better. We arrived at the breakfast room 1 hour before closing and yet they had already ran out of bread! They barely had any juice left and most of the cheese and ham was alredy gone as well. Still, overall our experience there was just fine and I would book a room there again. read hotel review
  • Room
    5.8
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Gastronomy
    3.8
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    5.0
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Mira
Good clean hotel recommendable for city breaks
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • July 2014
The hotel is near to the historic quarter and is a good starting point for exploring on foot. You can get to the highway straight away in the car so you can reach Vesuvius and Pompeii very quickly. The staff is very nice and helpful especially when you're traveling with a baby and need hot water etc. The room is large and well-equipped and very clean and the bathroom was in a pristine condition too. The breakfast was fine and you could eat breakfast and sit very comfortably in the nice courtyard. All in all recommendable hotel for a city ... break. read hotel review
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Christian
Nice hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2014
The hotel was really nicely renovated. The rooms are tastefully furnished. The restaurant is unfortunately a drawback, which is a big shame. Breakfast: it is barely refilled. Eggs not salted. You have to look for salt and pepper. The bar menu is very 'neat', but the wine is very good value. The menu is again very neat and the food is unfortunately not at all seasoned and tasted very boring. Otherwise a really great hotel read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    4.5
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    6.0
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Jorg
Charming hotel in Naples
  • Recommended hotel
  • Singles
  • City break
  • January 2014
Converted Palazzo in the old town area of Naples. It is not in the poshest part of town which adds to it's charm. Hotel would be great to hold exclusive events in their courtyard. Rooms vary in size and look more modern than one would expect in a building like this. Breakfast OK, best selection of juices i have ever seen - but a massive let-down are the scrambled eggs made from powder, yuk! read hotel review
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Ivan
Good option for a city break in Naples
  • Recommended hotel
  • Friends
  • City break
  • September 2013
MGallery Palazzo Caracciolo is a nice option for discovering Naples. It is close to the main station with the problems that such areas often have. The street in fact looks dismaying until you reach the hotel. The building is a quite amazing one, specially the atrium. Staff is professional and helpful. Rooms are quite big and comfortable. A positive element are the bath products and the TV selection of channels. Bad is that it lacks a coffee/tea maker. Although it has air conditioned, if you want to have real fresh air, this could become a problem since opening the windows ... means listening to the soundtrack of traffic and shouting and so on of a city that never seems to sleep. Breakfast was a good one, with a great variety of juices and pastries. There was only one sort of tea (although I didn´t request for other). If ever back in Naples, I will try to go to this hotel again. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Service
    5.7
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Read all hotel reviews

Information about Hotel Palazzo Caracciolo Napoli

Hotel Information

hotel.de

hotel.de *

We would like to warmly welcome you to the Palazzo Caracciolo Napoli - MGallery Collection. The Accor Hotels family would like to welcome you to the Palazzo Caracciolo Napoli - MGallery Collection! Guests arriving by car are welcome to use the hotel's available parking spaces. Internet (WLAN) is available. Make yourself at home Guests of this hotel can rely on the talented receptionists around the clock. Hotel guests may find it convenient to use the lift to the upper floors. After the family activities Mum and Dad can take a breather while the young ones have fun with our babysitting team. Where you will stay We supply those staying here with a hair-dryer, an air-conditioning-system, a cable TV set as well as high-bitrate internet connection in all of the hotel rooms. The TVs at the hotel feature many entertaining channels. Satellite TVs are provided in each of the hotel rooms. Every single room includes a strong box. Our bathrooms all have a bathtub for your enjoyment. The use of bathrobes and the blow drier in each of our comfy rooms is complimentary. Children's beds are available at this Hotel. Reception hours: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Rooms with disabled access
  • Business centre
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar
  • Packed lunches

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Car hire
  • Information desk
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper