# 3 of 150 hotels in Negril

Hotel Riu Palace Tropical Bay(5 stars)

Norman Manley Boulevard Bloody Bay Beach - Negril View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    5.1
  • Service
    5.0
  • Location
    4.8
  • Gastronomy
    5.0
  • Sport & Leisure
    4.8

Rating breakdown

  • excellent
    21
  • very good
    12
  • acceptable
    4
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.521428571428571

It was a gorgeous Karibik holiday of a high standard! Room very big, always clean and well equipped! Hotel large and always clean! The whole hotel area was very attractive! The whole staff was very friendly, attentive and helpful. From the front desk to to the catering service! Entertainment was on the level of americans, the very plentiful represented were! In any case the hotel is recommendable! …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.463888888888889

So, we stayed a week at the secrets wild orchid and nine days in this party bunker. I should like to make really no rise hotel bad, but I'm just very much and am also a small riu fan, but disappointed as in this hotel I have never been. I have stayed in four palace of the riu chain, but this is really none. It was converted to palace (abgeblich). I think the theme restaurants and the shower if you have a late flight. Apart from that, I can from a palace n …  read hotel review

read more Acceptable, Poor, Terrible reviews
Daniel
Excelent hotel to stay in Jamaica!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
This hotel is situated in the best beach of Jamaica. It was clean and well eqipped for a excellent vacations in the beach. The food and drinks were very good, the staff was friendly and the hotel was not crowded. It is better for families than the other Riu hotel situated in Negril. read hotel review
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
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Stefanie
Fantastic
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2014
The hotel was really great. Absolutely friendly staff, the room and the grounds were absolutely clean. The food was varied and absolutely delicious. I read bad reviews before you and times specially paid attention to it, but you have to than german also times a course absolute rubbish and can slow down in a country as no 5 stars standard, when you go into the Adlon or the Hilton drives. So all in, a fantastic holiday without to complain about. read hotel review
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
Close
Matthias
Highly recommended
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Our expectations were fulfilled all. The beach is very nice and the hotel was absolutely clean. It is certainly not a european 5 - star standard. But i would in the Karibik did not expect that. The service and the cleanliness justify still the stars! read hotel review
  • Service
    4.5
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
Close
Gerry
Be prepared to tip everything that moves!
  • Hotel not recommended
  • Families
  • Beach holiday
  • August 2013
While this is not the Ritz Carlton, it is generally clean and there are some decent amenities. At best this a two and a half to three star experience in a third world country. The worst part is the guests themselves. A blend of middle class English, Scots, Canadians, Jamaicans and some South Americans along with Bubba USA. Every day there was at least one loud drunk making an idiot of himself or herself at the pool bar. There were some honeymooners there as well. read hotel review
  • Gastronomy
    4.0

    Some decent ala carte options in Krystal and the Japanese restaurants. Problem is they need to be booked a day in advance and you need to do so between 8am and 8:30 am or they are sold out. Don't bother with the Italian option as it is not very good. The buffet was not overly impressive for any of the meals where we used it. Jerk checking is prepared on the beach daily for lunch and is well worth the wait to get some.

  • Hotel
    3.0

    While this is not the Ritz Carlton, it is generally clean and there are some decent amenities. At best this a two and a half to three star experience in a third world country. The worst part is the guests themselves. A blend of middle class English, Scots, Canadians, Jamaicans and some South Americans along with Bubba USA. Every day there was at least one loud drunk making an idiot of himself or herself at the pool bar. There were some honeymooners there as well.

  • Location
    4.0

    Beach is gorgeous but it is an hour and a half ride through some rough parts of Jamaica from the Mobay airport. It can kill a good portion of your first and last day just getting there.

  • Room
    1.0

    Both rooms smelled like a sewer after they are cleaned. The toilets flushed slowly (often needed three attempts) and they are very stingy with towels both in the room and at the beach/pool. They are not generous with conditioner or other personal items. Shampoo is dispensed. wiFi was extremely poor. TV selections were also very poor. Our rooms were ocean front and the views were very good. There is enough space in the rooms and adequate closet areas, but do not expect a king size bed but rather two doubles pushed together.

  • Service
    4.0

    The staff is there to help but believe me they expect to be tipped. All inclusive should be viewed as a base when calculating your planned expenses. Bar service is great, wine service is basic red, white and rose. Not recommended for wine lovers.

  • Sport & Leisure
    4.0

    The entertainment staff is great. Highly talented and very personable performers. the shows were interesting and they get guests involved. The pool design is great but they allow smoking in the pool and that is just a disaster.

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Information about Hotel Riu Palace Tropical Bay

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach
  • What the hotel offers
    Hotel Riu Palace Tropical Bay is an exclusive, five stars hotel for couples and families who value spacious and clean rooms and friendly service. Hotel Riu Palace Tropical Bay features Victorian-style architecture with various innovation also for disabled guests which has special rooms adapted for them. The facility is surrounded by lush and big garden. There are 416 guest rooms, 5 different non smoking restaurants, bars, swimming pools, game rooms and sun terrace. Check out is at 12:00. Wifi is for free at the lobby and in the rooms.
  • Location
    Situated in west of sunny Jamaica, the hotel has direct access to golden beach. It is 8 km away from Negril, famous for its shops and bustling night life. Exclusive shopping centre is 6 km away. The airport is 80 km away.
  • Accommodation
    Hotel Riu Palace Tropical Bay offers double rooms, junior suites and suites with hydro massages bathtub and lounge area. All accommodations have a mini bar, satellite TV, tea and coffee machine, safe deposit box, hair dryer and bathroom. There are garden and pool views available with balcony or terrace.
  • Food and Drink
    Main buffet restaurant offers American and continental breakfasts, hot and cold lunch buffets, and themed buffets for dinner. A la carte restaurants feature Italian, fusion, grill and Japanese cuisine. Formal dress is required for dinners. Local and unlimited beverages are served 24 hours a day.
  • Leisure
    There is a swimming pool with a small paddling area for children, a poolside snack bar and a sun terrace where sun loungers and parasols have been laid out ready for use. All in the surrounding garden complex. Active guests may try out sailing, windsurfing, catamaran sailing, pedalo boating, gymnastics, aerobics, water aerobics, archery and shooting.
  • Other facilities and services
    The hotel accepts most of credit cards, so American Express, Visa and MasterCard. Free shuttle service is available and the 24-hour front desk can exchange currency.. Laundry and ironing service is available.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Garden
  • Shops in the hotel
  • Business centre
  • Playground
  • Hotel safe
  • Air conditioning

Room amenities

  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Bath tub
  • Wake up call/Alarm clock
  • Connecting rooms

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Whirlpool

Other hotel information

  • Evening programs and entertainment
  • Eurocard/Mastercard
  • English
  • Car hire
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Laundry service