# 2 of 141 hotels in Negril

Hotel Riu Palace Tropical Bay(5 stars)

Norman Manley Boulevard Bloody Bay Beach - Negril View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.2
  • Room
    5.3
  • Service
    5.1
  • Location
    4.6
  • Gastronomy
    5.3
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    28
  • very good
    9
  • acceptable
    3
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.521428571428571

It was a gorgeous Karibik holiday of a high standard! Room very big, always clean and well equipped! Hotel large and always clean! The whole hotel area was very attractive! The whole staff was very friendly, attentive and helpful. From the front desk to to the catering service! Entertainment was on the level of americans, the very plentiful represented were! In any case the hotel is recommendable! …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.463888888888889

So, we stayed a week at the secrets wild orchid and nine days in this party bunker. I should like to make really no rise hotel bad, but I'm just very much and am also a small riu fan, but disappointed as in this hotel I have never been. I have stayed in four palace of the riu chain, but this is really none. It was converted to palace (abgeblich). I think the theme restaurants and the shower if you have a late flight. Apart from that, I can from a palace n …  read hotel review

read more Acceptable, Poor, Terrible reviews
Stefanie
Fantastic
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2014
The hotel was really great. Absolutely friendly staff, the room and the grounds were absolutely clean. The food was varied and absolutely delicious. I read bad reviews before you and times specially paid attention to it, but you have to than german also times a course absolute rubbish and can slow down in a country as no 5 stars standard, when you go into the Adlon or the Hilton drives. So all in, a fantastic holiday without to complain about. read hotel review
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
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Matthias
Highly recommended
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Our expectations were fulfilled all. The beach is very nice and the hotel was absolutely clean. It is certainly not a european 5 - star standard. But i would in the Karibik did not expect that. The service and the cleanliness justify still the stars! read hotel review
  • Service
    4.5
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
Close
Gerry
Be prepared to tip everything that moves!
  • Hotel not recommended
  • Families
  • Beach holiday
  • August 2013
While this is not the Ritz Carlton, it is generally clean and there are some decent amenities. At best this a two and a half to three star experience in a third world country. The worst part is the guests themselves. A blend of middle class English, Scots, Canadians, Jamaicans and some South Americans along with Bubba USA. Every day there was at least one loud drunk making an idiot of himself or herself at the pool bar. There were some honeymooners there as well. read hotel review
  • Gastronomy
    4.0

    Some decent ala carte options in Krystal and the Japanese restaurants. Problem is they need to be booked a day in advance and you need to do so between 8am and 8:30 am or they are sold out. Don't bother with the Italian option as it is not very good. The buffet was not overly impressive for any of the meals where we used it. Jerk checking is prepared on the beach daily for lunch and is well worth the wait to get some.

  • Hotel
    3.0

    While this is not the Ritz Carlton, it is generally clean and there are some decent amenities. At best this a two and a half to three star experience in a third world country. The worst part is the guests themselves. A blend of middle class English, Scots, Canadians, Jamaicans and some South Americans along with Bubba USA. Every day there was at least one loud drunk making an idiot of himself or herself at the pool bar. There were some honeymooners there as well.

  • Location
    4.0

    Beach is gorgeous but it is an hour and a half ride through some rough parts of Jamaica from the Mobay airport. It can kill a good portion of your first and last day just getting there.

  • Room
    1.0

    Both rooms smelled like a sewer after they are cleaned. The toilets flushed slowly (often needed three attempts) and they are very stingy with towels both in the room and at the beach/pool. They are not generous with conditioner or other personal items. Shampoo is dispensed. wiFi was extremely poor. TV selections were also very poor. Our rooms were ocean front and the views were very good. There is enough space in the rooms and adequate closet areas, but do not expect a king size bed but rather two doubles pushed together.

  • Service
    4.0

    The staff is there to help but believe me they expect to be tipped. All inclusive should be viewed as a base when calculating your planned expenses. Bar service is great, wine service is basic red, white and rose. Not recommended for wine lovers.

  • Sport & Leisure
    4.0

    The entertainment staff is great. Highly talented and very personable performers. the shows were interesting and they get guests involved. The pool design is great but they allow smoking in the pool and that is just a disaster.

Close
Christian
And Darwin has wrong
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
Hotel almost perfect, very well located, very well equipped, despite the size (approximately 500 rooms) never really crowded, great all-inclusive services (for example, 24 hour room service/mini bar with beer, spirits, soft drinks, great à-la-carte restaurant), very clean, extremely nice staff Disastrous guest structure, predominantly north americans lowest level, the billipreisen 3a 5 days the sow rauslassen (sorry, but different, it is not word), the accusation but clearly the direction of the hotel management, which this comment permits or still promotes (see necessarily heading tips!) read hotel review
  • Room
    5.0

    Good size, facilities, location (here: junior suite with a direct view of the sea, fortunately in the remotest building and relatively quiet; in many other complexes echo the grunzlaute, day from about 10 o'clock at the pool-that is to say after about 10 cocktails, from which the milchbubies of course not a stand-to be heard, and until early in the night) Nicely appointed, including flat-screen, coffee maker, free mini bar (with beer, soft drinks, spirits, the filled up every day is) Bathroom big enough, well equipped and absolutely clean

  • Service
    6.0

    Extremely nice staff and service, makes things (see comments on the structure and heading tips) more Room cleaning unobtrusive and clean English only language, but that is clear and absolutely okay

  • Gastronomy
    6.0

    Best food quality of all Riu-hotels, which i have visited (and there are many) Very good buffet, very good a la carte restaurants, the japanese and gourmet restaurant would in Germany to absolutely upscale category may include Tip mentality on the part of the staff absolutely adequate and unobtrusive, for this service and this quality is there anyway Atmosphere through the table manners (this concept of course in the wrong place is) our friends more than spoiled, possibly can someone the idea take up, in the USA & Canada cutlery and long pants on the market, would have to be a success (although... :-)

  • Hotel
    5.0

    Hotel almost perfect, very well located, very well equipped, despite the size (approximately 500 rooms) never really crowded, great all-inclusive services (for example, 24 hour room service/mini bar with beer, spirits, soft drinks, great à-la-carte restaurant), very clean, extremely nice staff Disastrous guest structure, predominantly north americans lowest level, the billipreisen 3a 5 days the sow rauslassen (sorry, but different, it is not word), the accusation but clearly the direction of the hotel management, which this comment permits or still promotes (see necessarily heading tips!)

  • Location
    4.0

    Nice location and good service, a little out of the way, but that's a question of taste Airport about 1.5 h away Public means of transport gives it on Jamaica anyway not, taxis plentiful available, but expensive

  • Sport & Leisure
    2.0

    Leisure/sport ok, of course Karibik-typical many local deals on the beach, the boys are but very nice and clearly pleasant and unobtrusive than in many other holiday destinations Program of the animation in the hotel itself to 100% on the already quoted guests, i. e. between bottom drawer and underground angesiegelt ; also here: if you want a hotel so leads, shouldn't be surprised, whom he role by attracting

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Angela
Light and shade
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
Although from us for good, but also drawbacks. A big difference to the Riu Palace hotels in Europa. The hotel was american hochzeitsgruppen flooded, the then also gladly times the specialty restaurants fully booked. The food in the 'steakhouse' was rather bad, in the ' krystal ' we liked it. It would have been desirable, when in these restaurants something else than the house wine would have given. Would be nice also been, if you have the 'dress code' better had been taken into account, or the staff in this more out would have. What we also here was missing ..., was a pool for swimming, a pool was the party zone, a the playground. Loud noise from the entertainment, of course completely on the american market cut, blödsinnige pool-sauf-games. The ocean fantastic, beach could have been better cleaned. The complex otherwise is very well maintained, the staff polite, the rooms were always outstanding. We had one of in the house 7, unfortunately somewhat louder, since the road to round. We were with a daylight bath rewarded. Personally, i would next time into another hotel go, for example couples swept away, or to the palladium. read hotel review
  • Location
    3.5
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
  • Gastronomy
    4.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    4.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    4.0
  • Service
    4.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
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Read all hotel reviews

Information about Hotel Riu Palace Tropical Bay

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach (Sand)
  • What the hotel offers
    Hotel Riu Palace Tropical Bay is an exclusive, five stars hotel for couples and families who value spacious and clean rooms and friendly service. Hotel Riu Palace Tropical Bay features Victorian-style architecture with various innovation also for disabled guests which has special rooms adapted for them. The facility is surrounded by lush and big garden. There are 416 guest rooms, 5 different non smoking restaurants, bars, swimming pools, game rooms and sun terrace. Check out is at 12:00. Wifi is for free at the lobby and in the rooms.
  • Location
    Situated in west of sunny Jamaica, the hotel has direct access to golden beach. It is 8 km away from Negril, famous for its shops and bustling night life. Exclusive shopping centre is 6 km away. The airport is 80 km away.
  • Accommodation
    Hotel Riu Palace Tropical Bay offers double rooms, junior suites and suites with hydro massages bathtub and lounge area. All accommodations have a mini bar, satellite TV, tea and coffee machine, safe deposit box, hair dryer and bathroom. There are garden and pool views available with balcony or terrace.
  • Food and Drink
    Main buffet restaurant offers American and continental breakfasts, hot and cold lunch buffets, and themed buffets for dinner. A la carte restaurants feature Italian, fusion, grill and Japanese cuisine. Formal dress is required for dinners. Local and unlimited beverages are served 24 hours a day.
  • Leisure
    There is a swimming pool with a small paddling area for children, a poolside snack bar and a sun terrace where sun loungers and parasols have been laid out ready for use. All in the surrounding garden complex. Active guests may try out sailing, windsurfing, catamaran sailing, pedalo boating, gymnastics, aerobics, water aerobics, archery and shooting.
  • Other facilities and services
    The hotel accepts most of credit cards, so American Express, Visa and MasterCard. Free shuttle service is available and the 24-hour front desk can exchange currency.. Laundry and ironing service is available.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Shops in the hotel
  • Playground
  • Hotel safe
  • Air conditioning

Room amenities

  • Phone
  • Satellite TV
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Wake up call/Alarm clock
  • Connecting rooms

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Number of tennis courts: 2

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna

Other hotel information

  • Evening programs and entertainment
  • English
  • Car hire
  • Lake
  • Currency exchange
  • Children welcome
  • Free Wifi access included
  • Laundry service