# 71 of 196 hotels in Auckland

Hotel Mercure Windsor Auckland(3 stars)

58-60 Queen Street 1010 Auckland View on map
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Hotel review overview


Rating by categories

  • Hotel in general
  • Room
  • Service
  • Location
  • Gastronomy
  • Sport & Leisure

Rating breakdown

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  • very good
  • acceptable
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Excellent location and an awkward hotel
  • Hotel not recommended
  • Families
  • City break
  • February 2013
This hotel is the strangest Mercure I've ever been to, and a sum of contradictions. There's one awkward (not bad, just awkward) point for its every good one. The brilliant location is undeniable, as you exit directly to Queen Street, a stone's throw from the harbour, train and bus stations. However, the views range between looking at the building on the opposite side and glancing at the industrial complex below. The lobby entrance looks pretty ornate, but signs of age are visible everywhere, even though the maintenance staff are trying their best to keep up with the polish. The architecture ... seems bizarre, with the lifts placed before you reach the lobby, while every room seems to have its own configuration and amenities. We stayed in two rooms of supposedly same type in quick succession. On our first visit, we were given a 7th floor room with a view of heavy-duty industrial machines, albeit with a kitchenette. On our second visit, we were given a 1st floor room with ceiling windows facing an immediate construction site, so we were forced to keep our curtains down for the entirety of our stay. The bathroom was elevated and the feel of the room was that of an impoverished suite. The rooms themselves were decent in every way, the beds were comfortable and the bathrooms fairly spacious. At the same time, ventilation was poor, there was no fridge/minibar and some parts of the furniture seriously dated. All in all, the stay wasn't unpleasant in any way, but the hotel is just too inconsistent to warrant a future visit. read hotel review
  • Gastronomy
    Variety of food and drinks
    Atmosphere & furnishings
  • Hotel
    Condition of the Hotel
    General cleanliness of the different areas
  • Location
    Transportation connection and available excursions
    Restaurants & bars in the area
    Proximity to shopping areas
  • Room
    Size of the room
    Size of the bathroom
    Cleanliness & linen change
    Room amenities (TV, balcony, safe, etc.)
  • Service
    Staff's knowledge of foreign language
    Reception, check-in & check-out
    Friendliness and helpfulness
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Information about Hotel Mercure Windsor Auckland

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    The hotel is located in the heart of central Queen Street and is surrounded by shops, theatres and restaurants with Viaduct Harbour, ferry terminals and Vector Arena just a short walk away. Auckland Central Railway Station is situated roughly 1 km from the residence, whilst Auckland Airport is approximately 20 km away.
  • The establishment comprises a total of 79 accommodation units. A lobby and a reception are available to guests. Internet access and wireless internet access are available in the public areas. Gastronomic options include a restaurant, a café and a bar. Guests arriving by car can park their vehicles in the garage (for a fee) or car park. Additional services include a babysitting service, room service and a laundry.
  • All accommodation units feature air conditioning and a bathroom. A minibar is also available. The kitchenette features tea and coffee making equipment. Other features include internet access, a telephone, a TV and a radio. In the bathrooms, guests will find a shower and a hairdryer.
  • Guests have plenty of recreational options with a range of sport and leisure opportunities. Leisure options in the establishment also include a gym, a spa and a sauna.
  • The establishment offers breakfast as a bookable board option.
  • The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Minibar
  • Safe
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed


  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Express check in and check out
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service