# 186 of 192 hotels in Auckland

Hotel Mercure Windsor Auckland(3 stars)

58-60 Queen Street 1010 Auckland View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.0
  • Room
    4.8
  • Service
    5.7
  • Location
    5.7
  • Gastronomy
    2.0
  • Sport & Leisure
    0.0

Rating breakdown

  • excellent
    0
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Vladimir
Excellent location and an awkward hotel
  • Hotel not recommended
  • Families
  • City break
  • February 2013
This hotel is the strangest Mercure I've ever been to, and a sum of contradictions. There's one awkward (not bad, just awkward) point for its every good one. The brilliant location is undeniable, as you exit directly to Queen Street, a stone's throw from the harbour, train and bus stations. However, the views range between looking at the building on the opposite side and glancing at the industrial complex below. The lobby entrance looks pretty ornate, but signs of age are visible everywhere, even though the maintenance staff are trying their best to keep up with the polish. The architecture ... seems bizarre, with the lifts placed before you reach the lobby, while every room seems to have its own configuration and amenities. We stayed in two rooms of supposedly same type in quick succession. On our first visit, we were given a 7th floor room with a view of heavy-duty industrial machines, albeit with a kitchenette. On our second visit, we were given a 1st floor room with ceiling windows facing an immediate construction site, so we were forced to keep our curtains down for the entirety of our stay. The bathroom was elevated and the feel of the room was that of an impoverished suite. The rooms themselves were decent in every way, the beds were comfortable and the bathrooms fairly spacious. At the same time, ventilation was poor, there was no fridge/minibar and some parts of the furniture seriously dated. All in all, the stay wasn't unpleasant in any way, but the hotel is just too inconsistent to warrant a future visit. read hotel review
  • Gastronomy
    2.0
    Variety of food and drinks
    2.0
    Atmosphere & furnishings
    2.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.7
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    5.7
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
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Information about Hotel Mercure Windsor Auckland

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Cable TV
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Express check in and check out
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service