# 171 of 187 hotels in Golden Sands

Hotel Helios & Spa Resort(4 stars)

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Hotel Pictures - Hotel Helios & Spa Resort
Average
Recommended
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At a glance

  • Five star hotel (4)
    "Five star hotel" found in 4 reviews
    • " ... one came a Superflop. Front desk only by apprentices with weak English knowledge manned, in case of any problems they have the manager call, the corridor the front desk in the annexed next' five star hotel ' next door manned. Checked in and 4 hours we could our room not leave-it could not be locked ... " 
      2.5
      August 2012
    • " ... days. The air conditioning worked, was but very loud. At the balcony there was a small table, but no chairs. The man at the reception then told us that he no chairs more. The location of the hotel is oK , you can hear the noise from the gold beach absolutely nothing. The on foot to the beach is ... " 
      2.183333333333333
      August 2012
    • " The hotel in general was very ok..it has a lot of rooms all of its very clean and beautiful " 
      5.833333333333333
      August 2011
    • " The room was big,very beautiful and clean..At the bathroom was very clean ,too. " 
      5.833333333333333
      August 2011
  • Very varied food (1)
    "Very varied food" found in 1 review
    • " Party vacation with friends. For the price and the service was really to be recommended. Great entertainment! I liked it very much, that it was only a few meters to the beach, very varied food in addition! " 
      4.958333333333333
      September 2011
  • The food was good (1)
    "The food was good" found in 1 review
    • " I would go back again. I then on holidaycheck informed on the hotel and I am actually not so well presented. The food was good and the rooms were always nice and clean, except for two but you can tolerate. We had ... " 
      4.302777777777778
      January 2012

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.3
  • Room
    3.7
  • Service
    3.1
  • Location
    3.9
  • Gastronomy
    2.8
  • Sport
    3.5

Rating breakdown

  • Excellent
    3
  • Very Good
    4
  • Acceptable
    2
  • Poor
    4
  • Terrible
    4
Read all hotel reviews

Summary of guest reviews by categories

Hotel in general
  • " ... one came a Superflop. Front desk only by apprentices with weak English knowledge manned, in case of any problems they have the manager call, the corridor the front desk in the annexed next' five star hotel' next door manned. Checked in and 4 hours we could our room not leave-it could not be locked ... "  Read more
    2.5
    August 2012
  • " ... days. The air conditioning worked, was but very loud. At the balcony there was a small table, but no chairs. The man at the reception then told us that he no chairs more. The location of the hotel is oK, you can hear the noise from the gold beach absolutely nothing. The on foot to the beach is ... "  Read more
    2.183333333333333
    August 2012
  • " The hotel in general was very ok..it has a lot of rooms all of its very clean and beautiful "  Read more
    5.833333333333333
    August 2011
  • " The room was big,very beautiful and clean..At the bathroom was very clean,too. "  Read more
    5.833333333333333
    August 2011
  • " ... hotel and I am actually not so well presented. The food was good and the rooms were always nice and clean, except for two but you can tolerate. We had all-inclusive we were often at the bar and the staff were always friendly to us. The staff could mostly only speak Russian or English speaking. If it was a good weather ... "  Read more
    4.302777777777778
    January 2012
  • " I would go back again. I then on holidaycheck informed on the hotel and I am actually not so well presented. The food was good and the rooms were always nice and clean, except for two but you can tolerate. We had ... "  Read more
    4.302777777777778
    January 2012
  • " Party vacation with friends. For the price and the service was really to be recommended. Great entertainment! I liked it very much, that it was only a few meters to the beach, very varied food in addition! "  Read more
    4.958333333333333
    September 2011
  • " ... one was even worse it was. You only get cheap alcohol, beer only 1% alcohol and has no carbonic acid. So the preheat completely unsuitable. At the front desk only English spoken. The food was a catastrophe, every day there was as a side dish rice and potatoes. The main courses were lukewarm ( meat, ... "  Read more
    2.183333333333333
    August 2012
  • " The room was big,very beautiful and clean..At the bathroom was very clean,too. "  Read more
    5.833333333333333
    August 2011
Dea
Luxembourg
  • Friends
  • Age 19-25
1 Other hotel reviews
1.6
Rated:  
  • 1 week
  • Other
  • Hotel not recommended
hoorroorr Cleanliness = 0 In the room as in the restaurant Friendliness = 0 Foreign Languages in the lobby = O Food = disgusting and 5 meters buffet with crude meat and fish View from the room from = 0 Budget room= criminal and other facilities Light on balcony switch to at 22 o'clock from Walk to the village is very rocky and criminal Beach= not much party and the sea full of jellyfish Bugs in bed! … read more
Patrick
Germany
  • Single
  • Age 19-25
1 Other hotel reviews
3.2
Rated:  
  • 1 week
  • Beach
  • Hotel not recommended
I can not really say much. Conversations with the staff always in English, cleaning of the rooms oK (with a little tip better). With the complaint with our door could a lady at the front desk not at all help. An hour later we tried it with another mr and the problem was immediately solved.Unfortunately catastrophic. From the breakfast starting, lunch, to the evening meal just an impertinence. The actually warm dishes ( meat, fish) always cold, the side dishes ( fries, rice, potatoes) were clearly to briefly cooked. After each meal, with our group have stomachache complained. In the salad it … read more
Patrick
Austria
  • Friends
  • Age 19-25
1 Other hotel reviews
2.2
Rated:  
  • 1 week
  • Beach
  • Hotel not recommended
On the first day seemed the hotel really okay too but the longer one was even worse it was. You only get cheap alcohol, beer only 1% alcohol and has no carbonic acid. So the preheat completely unsuitable. At the front desk only English spoken. The food was a catastrophe, every day there was as a side dish rice and potatoes. The main courses were lukewarm ( meat, fish). The remaining slices of toast from the breakfast there was at 15:00 with a bit of butter and three slices of sausage or cheese. … read more
2.2
Rated:  
  • 1 week
  • Beach
  • Hotel not recommended
The hotel ' Helios spa resort in golden Sands' has its best times already behind itself. A family vacation with children isn't recommendable. The pool is more than dangerous, broken tiles and so on the staff is not really according to the wishes of the guest. A communication is only in English or Russian. … read more
Nils
Germany
  • Single
  • Age 19-25
1 Other hotel reviews
1.9
Rated:  
  • 1 week
  • Beach
  • Hotel not recommended
Room, the prior to day of departure on the same Dreckniveau stay. Food, which that in a hostel for the homeless rival. Animation, the early at 10 with loud music and urwaldähnlichem shouting the night troubled' tourist' from the sleep. Rudeness, the at the hotel staff in the contract-seems. ' all inclusive' with only the cheapest on booze is being served and the 'more expensive' liquor (absolutely vodka & Co) , only available for purchase are. Points can the ' Wohlfühltempel ' merely with a relatively promising coastal and view of the sea. In short: Worst hotel my Urlaubslaufbahn! … read more
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Information about Hotel Helios & Spa Resort

Hotel own description

see hotel amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Diabetic menu
  • Vegetarian
  • Hotel bar
  • Cafe
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Wifi
  • Laundry service
read hotel information