# 9 of 36 hotels in Akumal / Riviera Maya

Grand Palladium Riviera Resort & Spa(5 stars)

Caretera Chetumal 256 100, Building 3 77710 Akumal/ Riviera Maya, Quintana Roo View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.3
  • Service
    5.3
  • Location
    5.3
  • Gastronomy
    5.3
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    32
  • very good
    6
  • acceptable
    3
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.828571428571428

The hotel actually consists of a complex of four related: grand palladium Riviera, white sands, colonial and kantenah. As you as a guest in one of the hotels the grounds of all four with use, the hotel is really huge. The tut but the sophistication not detract from our stay. The property has a private, long caribbean sandy beach, otherwise the rooms are in so called villas. There are both paved ways, as well as jetties by the remaining jungle to the pools …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.6666666666666665

Unfortunately bad hotel management. I find it really hard this hotel to evaluate, as i only criticism of the hotel management can attach. And there are unfortunately no own rubik with holiday check. We were already in the dominican republic at the grand palladium babaro. For this reason we have made a conscious decision to this hotel decided. It is the same nice hotel, no large hotel complex, but smaller ' villas ', friendly staff and great service. Only …  read hotel review

read more Acceptable, Poor, Terrible reviews
Kim
Amazing Time
  • Recommended hotel
  • Families
  • Beach holiday
  • January 2016
We recently returned from the Grand Palladium Riviera Resort and Spa on Jan 9th. I went with 3 kids, Husband and myself. The grounds were beautiful and clean. The rooms were large and beautiful and didn't smell musty. This resort is very large and they have carts that will drive you around the resort. This is a great family resort and had many families. They have the resort set up so that the kids are mainly on one section with plenty of activities to keep them engaged and tired at night. read hotel review
  • Sport & Leisure
    6.0

    The activities are second to none. Lots of things to do. The kids club is awesome and the kids not only have fun but learn about plants, animals and traditions. They never once ran out of clean towels and the resort was full at 5,000 guest and there was never any trouble finding sunbeds, loungers or chairs at any time even at the beach. I know big shocker right. The beach is beautiful, it starts off rocky but the further down you go the less rocky it was. The pools are very large and never over crowed and very clean. The disco was the best disco I have ever been to on any resort. They didn't have all the flashing lights that make you dizzy. Very beautiful disco and great music. Great time.

  • Gastronomy
    6.0

    This resort is large and has ten restaurants. you only need to reserve 2 out of the ten. The rest you just walk up and wait five minutes and then you are seated. They are all very clean and the food is good. There are bars all over the place and there is never a line up. The drinks are good and not water downed.

  • Hotel
    6.0

    We recently returned from the Grand Palladium Riviera Resort and Spa on Jan 9th. I went with 3 kids, Husband and myself. The grounds were beautiful and clean. The rooms were large and beautiful and didn't smell musty. This resort is very large and they have carts that will drive you around the resort. This is a great family resort and had many families. They have the resort set up so that the kids are mainly on one section with plenty of activities to keep them engaged and tired at night.

  • Room
    5.0

    The rooms are large, clean and didn't smell musty. I love the large bathroom with large jetted tub and separate large shower. Air conditioner worked great and we didn't have to pay for the safe which was great. The beds weren't to bad. We slept fine. The maid service a little slow but when we asked for toilet paper or extra towels they were provided quickly. The mini bar wasn't stocked ever day. It was only stocked 3 out of 7 days. Terrace was large and had a place to hang wet clothing. Loved that option.

  • Location
    6.0

    The airport is a hour and half away from the resort. The closest town is Playa De Carmen and was aprox 40 mins by taxi and cost $40.00 us for four people. The resort had shops on each lobby of the resorts. Beautiful handmade things. Many Excursions available to do. We choose zip lining and snorkelling. We had a great time.

  • Service
    6.0

    The staff at this resort was second to none. Great service but I have to mention Carlos at the Bar Laguna who always was friendly and never left our drinks empty (kids included). Another favourite is Diego Cocm who worked around the pool serving drinks and always went out of his way to make sure we were happy. This resort is very lucky to have such wonderful people working for them. I really felt like I was a friend and not a guest. I will be returning to see you both next year. Keep up the great work.

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Gail
Nice venue for a wedding
  • Hotel not recommended
  • Families
  • Other stay
  • December 2015
Nice setting for a wedding. The shuttles were not well explained, but once we figured them out were quite helpful. The wireless was very slow and kept kicking me off. The grounds were kept clean. read hotel review
  • Hotel
    4.0

    Nice setting for a wedding. The shuttles were not well explained, but once we figured them out were quite helpful. The wireless was very slow and kept kicking me off. The grounds were kept clean.

  • Service
    4.0

    Most of the staff were eager to help. They tried to speak English when told I couldn't speak Spanish. Each day, we found a different adorable arrangement of towels on our bed, including a fresh flower.

  • Room
    4.0

    The room was nice and large. Our minibar wasn't refilled daily as promised. Our washcloths were removed and not brought back until we called. Then it took an hour to bring them. The tv had problems with sound and an incomplete channel selection.

  • Location
    4.0

    I loved seeing the wildlife! Unfortunately, it rained almost every day and brought out many mosquitos. I think they should spray for mosquitos.

  • Sport & Leisure
    4.0

    The pool was large and had many things for the children to play on. The shoreline at the beach was quite rocky, but the water was warm and nice. Water aerobics was fun. The miniature golf course needs a lot of improvements.

  • Gastronomy
    4.0

    Lots of food to choose from. I got tired of buffets though. The servers were slow to refill our drinks. Ribs and more had excellent food.

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Miguel Saenz de Viguera
Excellent experience
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2015
Excellent experience. A unique environment, very professional and helpful staff, good food at various restaurants and good maintenance and cleaning. read hotel review
  • Hotel
    6.0

    Excellent experience. A unique environment, very professional and helpful staff, good food at various restaurants and good maintenance and cleaning.

  • Service
    6.0

    To emphasize the sympathy, kindness and eagerness to serve all the hotel staff. Two examples: Luis David reception and the bellboy Miguel Mota. The management does a good selection of staff and has almost certainly an excellent total quality program..

  • Room
    4.0

    Good rooms, great size, correct furniture and air-conditioning equipped with cable TV, balcony, free minibar, telephone... Great clealiness and maintenance.

  • Gastronomy
    4.0

    Good food and drinks in a great variety of restaurants (Meat, fish, mediterranean, mexican, japanese, chinese...) Good cleaning at all of them.

  • Sport & Leisure
    6.0

    Several big pools. and a great beach, with good water quality, well equipped (showers, towels...) and clean. A nice kids club and there is entertainment for children during the day in the hotel (Alan, Carlos, Giovanni, Ares...) a great team for day's entertainment for childrens and adults. Good and varied daily night show. Some days for childrens and other days for adults. Shopping area at the Withe Sand lobby. Free wifi in the hotel.

  • Location
    6.0

    Great location and soroundings. The beach is in the hotel and thera are nice excursion posiibilities from the hotel. My grandchildren enjoyed watching the wildlife greatly released (badgers, raccoons, flamingos ...) and captive (crocodiles) in the hotel. One night we ate at the fish restaurant on the beach and were able to feed the raccoons that continually approached our table. For them an amazing experience.

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Gustavo
Really Nice Trip! Wonderful
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2015
you guys should let to smoke on the balcony. But still very nice hotel, i loved the animals, i want to go again with all of my family. We really enjoyed our stay. The Mexican people is so kind, they are the best. read hotel review
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Cornelius
Great vacation! Great resort!
  • Recommended hotel
  • Families
  • Beach holiday
  • December 2014
We were a party of eight adults with one in a wheelchair. Ramiro at the front desk greeted us and made us feel very welcome the moment we arrived. Hotel services were awesome in that they were just a quick call away to pick us up including the wheelchair and bringing us wherever we needed to go. The drivers were very helpful in loading and unloading the wheelchair. The resort was awesome, the food very good and all staff very helpful and friendly. We greatly enjoyed our stay at this resort and would return in a heartbeat. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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RoseMary
60th Birthday Celebration
  • Recommended hotel
  • Friends
  • Beach holiday
  • October 2014
The property is very large with many villas. Our rooms were very clean & attractively decorated. We are seasoned travelers & agreed that they could use a little updating. read hotel review
  • Sport & Leisure
    6.0

    The beach is very large with plenty of palm trees,sunbeds, & palapas. The wi fi was free in the lobby but an extra charge for using in your room.

  • Location
    6.0

    Great selection of activities,excursions, entertainment, & shopping.

  • Service
    5.0

    The staff were very friendly & helpful. Although many did not speak English & we didn't speak Spanish. Which made it some what of a challenge. They still managed to make our stay enjoyable.

  • Gastronomy
    5.0

    The variety was extensive for food & beverages. We enjoyed the buffets as well as the specialty restaurants. We would recommend making reservations if you don't want to wait.

  • Hotel
    5.0

    The property is very large with many villas. Our rooms were very clean & attractively decorated. We are seasoned travelers & agreed that they could use a little updating.

  • Room
    5.0

    The amenities were adequate. Wish the wi fi was available in the room for free.

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Ronda
This was an amazing vacation!
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
Beautiful resort! Very friendly employees! Juan greeted us when we first arrived and we saw him frequently during our vacation. He remembered who we were and was always greeting us with a smile! He drove us to a party at the salt water pool and made us laugh the entire time. He did a fantastic job! All employees were very friendly but something about Juan stood out above and beyond. We can't wait to come back again. This resort is very clean and we felt very safe. We were comfortable enough to let our kids walk back to the room ... alone. We only had 1 slight problem. We paid extra for an ocean view room. But come to find out there are very few ocean view rooms. The problem we were told is that years ago the trees were smaller so the rooms did have ocean view. Now that trees have grown taller, there is no view of ocean. Due to the large number of guests that were visiting, we were unable to get an ocean view. It ended up being fine as we were pretty much only in the room to sleep. The room was large and very clean. The bathroom was amazing! Food is very good! One of my kids is a very picky eater and was satisfied eating pizza and french fries! Large variety of foods. Other guests were very friendly. Never had a problem leaving our camera and belongings at pool chair. read hotel review
  • Location
    6.0

    We stayed at the resort during our entire visit. We stayed in building 62 which was very close to the salt water pool and the beach. Appeared to have lots of excursions if you were interested.

  • Gastronomy
    6.0

    Excellent! Several restaurants. We mostly ate at the buffet in the Riviera lobby. That was the largest and had the most variety.

  • Hotel
    6.0

    Beautiful resort! Very friendly employees! Juan greeted us when we first arrived and we saw him frequently during our vacation. He remembered who we were and was always greeting us with a smile! He drove us to a party at the salt water pool and made us laugh the entire time. He did a fantastic job! All employees were very friendly but something about Juan stood out above and beyond. We can't wait to come back again. This resort is very clean and we felt very safe. We were comfortable enough to let our kids walk back to the room alone. We only had 1 slight problem. We paid extra for an ocean view room. But come to find out there are very few ocean view rooms. The problem we were told is that years ago the trees were smaller so the rooms did have ocean view. Now that trees have grown taller, there is no view of ocean. Due to the large number of guests that were visiting, we were unable to get an ocean view. It ended up being fine as we were pretty much only in the room to sleep. The room was large and very clean. The bathroom was amazing! Food is very good! One of my kids is a very picky eater and was satisfied eating pizza and french fries! Large variety of foods. Other guests were very friendly. Never had a problem leaving our camera and belongings at pool chair.

  • Sport & Leisure
    6.0

    Excellent!! The pool was awesome! There were lots of activities in the pool (water polo, aerobics, games, etc). What was really nice is that the pool is so large if you did not want to participate there was plenty of area to still swim without being disturbed by the activities. Free Wifi was available in the lobby.

  • Room
    6.0

    Room was large. 2 Double beds with sitting area and balcony. Room seemed to be very updated. Great bathroom! We were supposed to get ocean view but did not because trees have grown so tall. Not worth paying extra for ocean view, unless you want to look at trees!

  • Service
    6.0

    Excellent Service!! The employees work very hard to make your vacation wonderful. We will stay here again when returning to Mexico. We hope to see our favorite employee Juan again as he was wonderful!

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Angellika
Excellent service at Grand Palladium
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
We were pleasantly surprised at how clean and professional everything was. The staff is very well trained and most speak good English (much better than my Spanish). We had one bartender in particular (Jeovanny) that was so helpful and friendly. He went out of his way to be sure we had everything we needed each evening. The personalized service and overall quality of all the restaurants was fantastic. We look forward to staying again soon. read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Kerstin
Fantastic.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
It was an absolute dream vacation! A beautiful large well-kept area with a very friendly and helpful staff. The only downside was unfortunately, that in the restaurant the dirty table cloths not always been replaced are. Otherwise was really everything top! read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Read all hotel reviews

Information about Grand Palladium Riviera Resort & Spa

Hotel Information

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Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Clothes shop
  • Business centre
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Lounge
  • TV
  • Satellite TV
  • Fan
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Shower

Gastronomy

  • Restaurant
  • Diabetic menu
  • Vegetarian
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Gay friendly
  • Airport transfer
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service