# 3 of 37 hotels in Akumal / Riviera Maya

Hotel Grand Palladium Riviera Resort & Spa(5 stars)

Caretera Chetumal 256 100, Building 3 77710 Akumal/ Riviera Maya, Quintana Roo View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.6
  • Service
    5.3
  • Location
    5.3
  • Gastronomy
    5.6
  • Sport & Leisure
    5.5

Rating breakdown

  • excellent
    32
  • very good
    4
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.828571428571428

The hotel actually consists of a complex of four related: grand palladium Riviera, white sands, colonial and kantenah. As you as a guest in one of the hotels the grounds of all four with use, the hotel is really huge. The tut but the sophistication not detract from our stay. The property has a private, long caribbean sandy beach, otherwise the rooms are in so called villas. There are both paved ways, as well as jetties by the remaining jungle to the pools …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.6666666666666665

Unfortunately bad hotel management. I find it really hard this hotel to evaluate, as i only criticism of the hotel management can attach. And there are unfortunately no own rubik with holiday check. We were already in the dominican republic at the grand palladium babaro. For this reason we have made a conscious decision to this hotel decided. It is the same nice hotel, no large hotel complex, but smaller ' villas ', friendly staff and great service. Only …  read hotel review

read more Acceptable, Poor, Terrible reviews
Ronda
This was an amazing vacation!
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
Beautiful resort! Very friendly employees! Juan greeted us when we first arrived and we saw him frequently during our vacation. He remembered who we were and was always greeting us with a smile! He drove us to a party at the salt water pool and made us laugh the entire time. He did a fantastic job! All employees were very friendly but something about Juan stood out above and beyond. We can't wait to come back again. This resort is very clean and we felt very safe. We were comfortable enough to let our kids walk back to the room ... alone. We only had 1 slight problem. We paid extra for an ocean view room. But come to find out there are very few ocean view rooms. The problem we were told is that years ago the trees were smaller so the rooms did have ocean view. Now that trees have grown taller, there is no view of ocean. Due to the large number of guests that were visiting, we were unable to get an ocean view. It ended up being fine as we were pretty much only in the room to sleep. The room was large and very clean. The bathroom was amazing! Food is very good! One of my kids is a very picky eater and was satisfied eating pizza and french fries! Large variety of foods. Other guests were very friendly. Never had a problem leaving our camera and belongings at pool chair. read hotel review
  • Location
    6.0

    We stayed at the resort during our entire visit. We stayed in building 62 which was very close to the salt water pool and the beach. Appeared to have lots of excursions if you were interested.

  • Gastronomy
    6.0

    Excellent! Several restaurants. We mostly ate at the buffet in the Riviera lobby. That was the largest and had the most variety.

  • Hotel
    6.0

    Beautiful resort! Very friendly employees! Juan greeted us when we first arrived and we saw him frequently during our vacation. He remembered who we were and was always greeting us with a smile! He drove us to a party at the salt water pool and made us laugh the entire time. He did a fantastic job! All employees were very friendly but something about Juan stood out above and beyond. We can't wait to come back again. This resort is very clean and we felt very safe. We were comfortable enough to let our kids walk back to the room alone. We only had 1 slight problem. We paid extra for an ocean view room. But come to find out there are very few ocean view rooms. The problem we were told is that years ago the trees were smaller so the rooms did have ocean view. Now that trees have grown taller, there is no view of ocean. Due to the large number of guests that were visiting, we were unable to get an ocean view. It ended up being fine as we were pretty much only in the room to sleep. The room was large and very clean. The bathroom was amazing! Food is very good! One of my kids is a very picky eater and was satisfied eating pizza and french fries! Large variety of foods. Other guests were very friendly. Never had a problem leaving our camera and belongings at pool chair.

  • Sport & Leisure
    6.0

    Excellent!! The pool was awesome! There were lots of activities in the pool (water polo, aerobics, games, etc). What was really nice is that the pool is so large if you did not want to participate there was plenty of area to still swim without being disturbed by the activities. Free Wifi was available in the lobby.

  • Room
    6.0

    Room was large. 2 Double beds with sitting area and balcony. Room seemed to be very updated. Great bathroom! We were supposed to get ocean view but did not because trees have grown so tall. Not worth paying extra for ocean view, unless you want to look at trees!

  • Service
    6.0

    Excellent Service!! The employees work very hard to make your vacation wonderful. We will stay here again when returning to Mexico. We hope to see our favorite employee Juan again as he was wonderful!

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Angellika
Excellent service at Grand Palladium
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
We were pleasantly surprised at how clean and professional everything was. The staff is very well trained and most speak good English (much better than my Spanish). We had one bartender in particular (Jeovanny) that was so helpful and friendly. He went out of his way to be sure we had everything we needed each evening. The personalized service and overall quality of all the restaurants was fantastic. We look forward to staying again soon. read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Kerstin
Fantastic.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
It was an absolute dream vacation! A beautiful large well-kept area with a very friendly and helpful staff. The only downside was unfortunately, that in the restaurant the dirty table cloths not always been replaced are. Otherwise was really everything top! read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Bernhard
Successful holiday! Great dining!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Everything was super, especially the dining. The building itself is a bit dated, but well maintained. Area was super well-kept and nice. read hotel review
  • Sport & Leisure
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    4.3
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Location
    5.0
    Distance to the beach
    5.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
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Guy
Super clean
  • Recommended hotel
  • Friends
  • Beach holiday
  • November 2013
We really enjoyed the resort, their was 2 shows per night, all of them very good. The food was super good all over, never got a bad meal. One staff member (memo) did an outstanding job in all the shows and the activities. The whole resort is spotless, staff is working daily to pick up and to make sure that all is good. We found all the staff very friendly and ready to help. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Read all hotel reviews

Information about Hotel Grand Palladium Riviera Resort & Spa

Hotel Information

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Diabetic menu
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Hiking

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Airport transfer
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service