# 1 of 34 hotels in Caracas

Hotel Gran Melia Caracas(5 stars)

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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    6.0
  • Service
    5.6
  • Location
    6.0
  • Gastronomy
    5.9
  • Sport
    5.3

Rating breakdown

  • Excellent
    2
  • Very Good
    0
  • Acceptable
    0
  • Poor
    0
  • Terrible
    0
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Lukas
Austria
  • Couple
  • Age 14-18
3 Other hotel reviews
5.4
Rated:  
  • 1 to 3 days
  • City trip
  • Hotel recommended
I can't understand why all this hotel complain about. It is although already somewhat older however the rooms are massive and also the bathroom with jacuzzi in the standard room (bath tub with jacuzzi function ) the staff is always friendly and gives great atmosphere even if you not much understands. You got along with english relatively well. The guest relations manager speaks 7 languages including german and all problems solved immediately, or it is all tried to the problem to solve. I myself can really recommend the hotel. I will definitely during the next caracas stay book this hotel … read more
Toni
Germany
  • Single
  • Age 46-50
1 Other hotel reviews
3.2
Rated:  
  • 1 week
  • Business trip
  • Hotel not recommended
Check-in Time 15-1 hour ago 13 guests-reason why I as the country took-answer no staffHCLFHLRoom on two days (total stay 5) My room was not cleaned-incredible! but unfortunately it is trueHCLFHLIn the apartments no Internet access, no WiFi only with modem-but unfortunately no available modems toHCLFHLAvailable.HCLFHLLobby bar-I had to pay my bill in cash-Explanatory Memorandum computer failure couldHCLFHLnot to be booked the roomHCLFHLNo Wäschetütten in the room-and I had to call each time Wäschetütten request durationHCLFHL40-50 minutes-HCLFHLThe hotel is a disgrace-businessHCLFHL … read more
3.5
Rated:  
  • more than 5 weeks
  • Business trip
  • Hotel recommended
In general the staff seem demotivated, disorganized, friendly enough but not able to follow-up on requests. Room cleaning so-so, often seeming to just go through the motions. Laundry service is good, needs to be requested by phone, but extra laundry bags and forms can be requested to save time if the service is needed more than once. Hotel taxis good, safe, though not cheap. There is a travel agency in the basement (Candes), but seemed unable to organize any tours. There is a price-list for trips with the hotel taxi at the main door.Arrangement included breakfast buffet: quite good, lots … read more
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Information about Hotel Gran Melia Caracas

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Hotel description *

  • Location
    This is a luxury hotel near to the tourist, financial and shopping areas, with easy access to the city centre. The hotel has a shopping centre next to it and it is near to Plaza Venezuela. It also has easy access to the main highway of Caracas and to the Maiquetia International Airport (30-40 minutes away).
  • Facilities
    The air-conditioned city hotel has 430 rooms on 18 floors. Guests are welcomed into a lobby with 24-hour reception and 24-hour check-out service. The hotel also has a business centre, hairdressing and beauty salon, hotel safe, currency exchange, cloakroom and lift access to the upper floors. Guests can wine and dine in the bar and restaurant. The conference facilities are designed for any type of event because the hotel has 28 rooms which can be split into 31. Wireless Internet access is also provided. Moreover, guests can take advantage of the hotel's room and laundry services. Parking is available in the car park and a private chauffeur service is also on offer.
  • Rooms
    Rooms are furnished with double or king-size beds and feature an en suite bathroom with a shower, bath and a hairdryer. Air conditioning, a safe, minibar, Internet access, satellite/cable TV, a radio and a telephone are standard features. The rooms also provide a work table, lamp and a large armchair for a moment of relaxation. They feature the ideal combination of relaxation, comfort and functionality.
  • Sports/Entertainment
    The hotel has an outdoor swimming pool for children and adults, as well as a gym with a sauna and a steam bath. Guests can relax in the hot tub and sun loungers are also available.
  • Meals
    The hotel serves a continental breakfast buffet. Lunch and dinner may be enjoyed from the buffet or selected from the à la carte menu.
  • Payment
    American Express, Diners Club, MasterCard and VISA are accepted as methods of payment at this hotel.
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Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Volleyball

Spa offers

  • Sauna

Other hotel information

  • City hotel
  • 24 hour reception
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Children welcome
  • Wifi
  • Laundry service
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