# 1 of 244 hotels in Hurghada

SUNRISE Grand Select Crystal Bay Resort(4.5 stars)

Km 17, P.O. Box 20, Hurghada ,Safaga Road View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.7
  • Room
    5.6
  • Service
    5.7
  • Location
    5.5
  • Gastronomy
    5.6
  • Sport & Leisure
    5.7

Rating breakdown

  • excellent
    1445
  • very good
    104
  • acceptable
    14
  • poor
    3
  • terrible
    -1
Read all hotel reviews

The most helpful positive review

5.447222222222222

We couple about 70 years was our first time in this hotel. Very satisfied overall. Unfortunately only a small bay (lagoon) no large walks at the beach were possible, a great great pool area with a heated large pool. Staff very attentive and friendly. We will be back. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.6388888888888893

On arrival was supposedly no reservation before. During our traveling companions cheerful check-in, we had 3 hours in the lobby wait. Instead of booked room we were given a dirty small room, after complaint a larger dirty room with mold on the ceiling, lipstick on mugs, hair in the beds, to repeated complaint an acceptable room. Nevertheless you can the rooms with the rooms on the homepage of the hotel not comparisons. Unfortunately there is also no one a …  read hotel review

read more Acceptable, Poor, Terrible reviews
Lorin
Sunrise like Paradise
  • Recommended hotel
  • Friends
  • Beach holiday
  • May 2015
3 days ago we r back from amazing holidays.I never forget all my emotions when I saw this hotel..Its the best place on whole world...I with my friends rested like kings and queens..coz everyone make us happy...) Every stuff I liked in this hotel...Animation team every second make us laught and feel so good)Special want say big Thanks for Migo... he r best of the best animator...he makes our holidays on 5* :D Hope see u again) read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Luisa
Paradise rest
  • Recommended hotel
  • Families
  • Beach holiday
  • May 2015
Yesterday we r back home.its was terrible moment coz really wanted continue our "Paradise"rest. This hotel ar the best from all in Hurhgada. All territory ar so clean. This place so good for rest with kids. So many relaxing and enjoying programmes for peoples. Animators team so king and funny. Special animator Migo.He is so so funny,always make us laught.and many time play with my kids.He is the best)) Recommens this hotel for everyone. read hotel review
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Jay
Amazing Stay
  • Recommended hotel
  • Couples
  • Other stay
  • May 2015
We had a great stay here! Everything was clean, the food was great and the service brilliant. Everyone is so friendly and cannot do enough for you. Loved the animation team, especially Migo. He was always polite and helpful and kept us entertained. Would definitely return again and recommend to others. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Room
    4.0
    Size of the bathroom
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
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Gail
Fabulous holiday
  • Recommended hotel
  • Friends
  • Beach holiday
  • May 2015
We have just returned from a fabulous holiday at the sunrise crystal bay. The hotel is lovely & well maintained. The staff are extremely helpful & nothing is too much trouble. The animation team are a great bunch of people & work v hard & they certainly made our holiday. A special mention to Ellie,momo Julia Ulia & Katie from guest relations who was always pleasant & v helpful. These people & all the staff are an asset to the hotel. The rooms are really nice & a good size & they are cleaned to a high standard. The ... food is v good & plenty of choice.The Al a carte restaurants are excellent with fabulous food & great staff. We will certainly be returning for another holiday at this hotel. read hotel review
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Proximity to shopping areas
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
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Caroline
Amazing hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2015
Loved our stay at the sunrise crystal bay, amazing hotel, so clean and tidy, great choice of restaurants, unlimited visits, food was amazing! Staff are so friendly, go out of their way to help you, Elle in the entertainment team, Katie from customer services, waiters Peter, Islam, handy, Ahmed, all were amazing, cleaners so helpful, esp Turic, will certainly be back. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Julie
Another fantastic vacation to our second home
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2015
After visiting this hotel many times the standard remains impressive, even when at almost full capacity there is always plenty of space around the pool area, and in the many restaurants, the cleanliness of all area's in the complex is of a excellent standard, the selection of meals is vast, the hotel has many nationalities read hotel review
  • Sport & Leisure
    6.0

    There is a football pitch, tennis courts, kids club, and a dis o in the main lobby, the Internet is not always the best, but you can usually get on it with a little perseverance, the pool and the beach area are good, showers in both areas, and p, enty of su beds available

  • Location
    6.0

    The hotel beach is situated in the small bay, it has plenty of sun beds and all ammienites, there is quite a few shops just across from the hotel, also about a 5 minute walk away is the mall, plus the usual take away's that we all know, the excursions from the hotel are varied and there is something for all ages

  • Hotel
    6.0

    After visiting this hotel many times the standard remains impressive, even when at almost full capacity there is always plenty of space around the pool area, and in the many restaurants, the cleanliness of all area's in the complex is of a excellent standard, the selection of meals is vast, the hotel has many nationalities

  • Service
    6.0

    The staff are some of the most friendly people we have met after travelling to many different countries around the world, most speak several languages, the rooms are cleaned every day, with clean bedding and towels, on site there is the hotel doctor, baby minding, and laundry services if required

  • Gastronomy
    6.0

    The restaurants are numerous due to the fact that you can use the 2 sister hotel, which are next door, the food is of very good quality, and there is always plenty to choose from, all dinning areas are very clean, also the area's where the food is served, the food id based on many different countries, so always a great variety is available, the atmosphere is always friendly

  • Room
    6.0

    The rooms are a decent size, with air con, tv, safe, fridge, tea and coffe facilities, and your own balcony or patio, the general cleanliness of the hotel is very good

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Susan
2nd visit will not be the last
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2015
This is our second visit to this hotel and we loved it The staff and the location make it for us as we don't want to leave the hotel This property has something for everyone and is large but not too large, you can find your favourite spot as there are 2 large pools and the beach to choose from, one of the pools is adult only which is great for us as we like to read and relax. The winning point for us in the choice of restaurants as we are foodies and like to have a great choice ... of restaurants especially when it's all inclusive, never had an issue with any. read hotel review
  • Hotel
    6.0

    This is our second visit to this hotel and we loved it . The staff and the location make it for us as we don't want to leave the hotel This property has something for everyone and is large but not too large , you can find your favourite spot as there are 2 large pools and the beach to choose from , one of the pools is adult only which is great for us as we like to read and relax. The winning point for us in the choice of restaurants as we are foodies and like to have a great choice of restaurants especially when it's all inclusive , never had an issue with any.

  • Room
    6.0

    The rooms are spotless We opted for the deluxe room which is the cheapest option and if you book with Thomas Cook comes with a reduction of the basic price. Ok the room could do with a little tlc is some areas , but it's just want . We were on the high floor and the room had an arched ceiling which mad it even more spacious. If you opt for a superior room which is included to the original coast I think they have been refurbished. We were in room 610 which was great for us as it is close to the main lobby etc

  • Sport & Leisure
    6.0

    We chose to sit in a certain spot and are early risers so this was great ,after a couple of days our lovely Ramadan helped us to settle in providing windbreaks and setting our stall out for the day 10 o'clock the entertainment team arrived and went round the whole area saying moring to everyone. We met Ellie the first night, she came looking for us to introduce herself and was with us everyday. To be honest we don't normally join in on holiday ,but we had great fun with these guys. Who worked so hard everyday and night to keep us entertained, even though Ellie ended up being thrown in the pool fully dressed by our friend John to the delight of all the guest this was taken in good spirit. Thanks also to momo, mooo,matyou, meda,mando, Julia,yulia,Mike Marc Tokyo ,and the others . Well done

  • Location
    6.0

    Location is great for us as we like to have a wander now and again so you can walk into the sister properties adjoining for a change of scenery . The beach is lovely and you can walk in from the beach into the sea Sunrise have their own shopping plaza which is just across the road from the hotel, which looks stunning But to honest we haven't made it there yet

  • Gastronomy
    6.0

    The choice of restaurants is brilliant for this hotel as you can use the Al la carte restaurants for all three hotels if you stay in this property , I think there is now eight Al la carte all the beach bars for lunch and the main buffet restaurant if you want something that's a bit more casual . Buffet breakfast was great with everything to chose from and the service from Mahmoud El T. and our lovely mamby made it even better All of the restaurants were just fab our favourites are the Mediterranean where we were looked after by mamby and the Indian and Asian restaurants which are to die for . We also got into the Mexican this time which is also excellent

  • Service
    6.0

    This has got me one of the best factors for this hotel .the service is amazing and we found this year that the customer relations were just brilliant We had our lovely Katie look after us , she looked for us each day (which wasn't difficult because we had to same beds) asking us if everything was ok and was there anything she could do for us , where else can you get this level of genuine customer service. She even came to wave us off for our flight home Well done

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Nicola
Amazing resort and location with fantastic staff!
  • Recommended hotel
  • Couples
  • Beach holiday
  • April 2015
I would definitely return to this hotel. The staff could not have been more helpful; always with a greeting and a smile, their aim was always for you to have the best holiday possible. The waiting staff in the buffet restaurant were particularly attentive and friendly, often keen to seat you and take care of your meal and drinks as soon as they saw you arrive. Both trips that we went on (Bedouin village/desert adventure and Mahmya island boat trip and snorkelling) were excellently guided and more than reasonably priced too. The Animation team that would entertain in the evening ... and around the pool during the day were so friendly and inclusive it was sad to say goodbye. It was our first visit to Egypt and what a delightful first time it was - I am very keen to make our second! read hotel review
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Location
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Fran
Paradise
  • Recommended hotel
  • Couples
  • Beach holiday
  • April 2015
The hotel is first class, great big comfortable rooms, cleaned daily. The food is excellent in the main restaurant there was a good choice of food served by the staff offering excellent service. A young man by the name of Mahmoud looked after all our needs along with the rest of the staff. Indian restaurant's was so tasty , we spent the evening of our wedding anniversary being spoiled by the staff, we also ate at the Medertierranen restaurant which served a good range of good food that was first class. Several different nationalities everyone enjoying a fabulous holiday. read hotel review
  • Service
    6.0

    Our room was cleaned daily by a young man by the name oh Gomar very friendly. All the staff at this hotel speck several languages and will go out of the way to help you , service is first class.

  • Hotel
    6.0

    The hotel is first class, great big comfortable rooms, cleaned daily. The food is excellent in the main restaurant there was a good choice of food served by the staff offering excellent service. A young man by the name of Mahmoud looked after all our needs along with the rest of the staff. Indian restaurant's was so tasty , we spent the evening of our wedding anniversary being spoiled by the staff, we also ate at the Medertierranen restaurant which served a good range of good food that was first class. Several different nationalities everyone enjoying a fabulous holiday.

  • Location
    6.0

    The location at the Sunrise selects Crystal Bay resort was about twenty minutes from the airport. The beach was so different from the beach's in Sharm, soft sand clear waters. The gardens in and around the hotel are immaculate, the workers on the grounds take pride in there job. Shopping area is across the road from the hotel, plus there are shops on site. Many many excursions can be booked through your rep or the staff on site, so many lovely things to do and places to see.

  • Room
    6.0

    The room we had was a big comfortable room cleaned daily by Gomar who attended to all our needs. The fridge was stocked daily, enjoyed sitting on the terrace on an evening.

  • Sport & Leisure
    6.0

    The hotel as a very talented animation team who work hard to achieving high standards of entertainment for all visitors young and old. There's water aerobics, yoga, water polo, darts , childrens entertainment on going. Evening shows always on hand to help with any concerns making our holiday complete. Eli,Julia Nannu had some brilliant chats you was always there to help bless you. Going to miss you. No no and the boys wow you sure can dance you all put on some great dance shows along with Eli. Thus and Meda you made us laugh a big thank you to you all your brilliant team keep up the good work hope to see you all soon.

  • Gastronomy
    6.0

    There are three al a carte restaurants plus two main dinning areas that deliver first class food and service. Along with bars around the hotel offering a brilliant atmosphere, very clean.

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Emma
Extremely enjoyable holiday
  • Recommended hotel
  • Friends
  • Beach holiday
  • April 2015
I recently spent a weeks holiday at this hotel with friends and must say it is one of the best hotels I have visited. The hotel itself is finished to a high standard and all of the amenities were excellent. The only issue that I would have is that the food in the buffet wasn't always as hot as I would like. Talking to other guests I know that this was a problem for them also. Because of this we tended to only have breakfast in the buffet and ate in the a la carte restaurants for dinner and the ... beach bar for lunch. This was no hardship though. The beach bar had both buffet and table service of freshly cooked foods. The a la carte restaurants that we tried were the Mexican, Indian and Mediterranean and the food was all amazing. Infact we went to the Indian and Mediterranean twice each and were not disappointed at anytime. The other major plus of the holiday was the staff. As general as that sounds every member of the staff were friendly, helpful and pleasant. The animation, waiting staff, bar staff, cleaners were all there giving 100% to ensure that their guests had the best holiday that they could. The animation team were always on hand making sure that you were ok, had all you needed and let you know what activities were coming up. Especially Ellie, she always made sure that she came to see us with a friendly, enthusiastic hello and was on hand with any information that we needed. Overall a great holiday. My friends and I already arranging our next visit. read hotel review
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Read all hotel reviews

Information about SUNRISE Grand Select Crystal Bay Resort

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach (Sand)
  • What the hotel offers
    SUNRISE Grand Select Crystal Bay Resort is a four star complex located in the charming region of Hurghada, Egypt. This property is popular with big families with small children, young teens and elders. Hotel was built in 1994 and renovated in 2009. Free Wi-Fi is available in public areas. Check in starts at 2 PM and check out must be done before 12 AM. Minimum check-in age is 18 years of age. Pets are not allowed on the premises.
  • Location
    The airport is located 9 kilometers away from the hotel. Hotel offers easy access to the city's must-see destinations, such as Roman Mons Porhyrites, Marine Biology Museum, Anfish Mountain and Red Sea Aquarium. Hotel is located in front of a crystal clear beach.
  • Accommodation
    Hotel boasts 364 smoke-free guest rooms arranged over 3 floors. Extra beds are dependent on the room chosen. Adjoining rooms are available. En suite facilities include Egyptian-cotton sheets, blackout drapes, climate control, 21-inch LCD TV with free movie channels, private bathroom with complimentary toiletries, hair dryer and a bathtub or a shower.
  • Food and Drink
    A free buffet breakfast is available between 7 AM and 10:30 AM. On site themed restaurants serve Indian, Mediterranean, seafood and International cuisine. Reservations are required. Main buffet restaurant serves breakfast, lunch, and dinner. Guests are invited to explore the neighborhood for new tastes.
  • Leisure
    On site spa offers massages, facials, sauna, Turkish bath and body treatments. Guests can try out tennis court, billiards, table tennis, windsurfing, darts, diving, snorkeling, water sport facilities, private beach area and a children's playground.
  • Other facilities and services
    Additional amenities include 24-hour business center with audiovisual equipment and technology support staff. Further services include classic concierge desk, currency exchange office, town car service, tours and ticket assistance, ATM on site, luggage storage room and laundry facilities.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

Hotel description

Hotel description

Amenities

Hotel amenities

  • Rooms with disabled access
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Cash machine on site
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Sofa bed
  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Fire alarm
  • Hair dryer

Gastronomy

  • Restaurant
  • Number of restaurants for non-guests: 1
  • Vegetarian dishes
  • A la carte
  • Dishes for those with allergies
  • Hotel bar
  • Packed lunches

A choice of sports

  • Fitness centre
  • Tennis court
  • Outdoor

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Number of saunas: 1

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Kids club (6-9 years)
  • English
  • Honeymoon
  • Late check out
  • Airport transfer
  • Shuttle bus transfer from the airport: charged
  • Express check in and check out
  • Visa
  • English
  • 24 hour security
  • Information desk
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper