# 5 of 10 hotels in Galu Beach

Neptune Paradise Beach Resort & Spa(4 stars)

Galu Beach P.O. Box 696 80400 Ukunda Mombasa View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.8
  • Room
    4.9
  • Service
    4.9
  • Location
    4.9
  • Gastronomy
    4.4
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    7
  • very good
    2
  • acceptable
    2
  • poor
    0
  • terrible
    0
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The most helpful positive review

5

It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. …  read hotel review

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The most helpful negative review

3.5

The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is betw …  read hotel review

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Beggy
Can only recommend this hotel :-)
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2014
Nice hotel with great beach! read hotel review
  • Service
    5.0

    The waiters and also all other employees are very friendly. Room cleaning was okay, could have been a bit better.

  • Room
    5.0

    The room was for two big enough, the furniture was in very good condition. The cleanliness in the bathroom could have been better.

  • Gastronomy
    4.0

    The food tasted good, but could have been a little more varied could be, especially the breakfast. The coicktails have it completely nice in ;-)

  • Location
    5.0

    Only a few steps and you are in the indian ocean.

  • Hotel
    5.0

    Nice hotel with great beach!

  • Sport & Leisure
    6.0

    The animation team was genuinly super. Offer many sport offers and the evening entertainment was varied and very entertaining.

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Hélène
We looked for tranquility, we had tranquility!
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
We needed a vacation to rest and we loved the tranquility, the splendid gardens, the typical atmosphere and the good food. Hotel Paradise is next to 2 other hotels from the same chain. We could walk through all the gardens and have those great views over the ocean, we'll never forget those and surely come back. read hotel review
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Location
    5.5
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Nathalie
Very nice!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    5.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    4.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
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Steve
Rather lower middle class
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2013
If you sun, sea and relaxation in the middle of in the cold winter of europe searches, the in Kenya surely find. The hotel offers certainly also. But who is a great hotel if, it will not find. Especially the food is very monotonous (for example 3 nudelsaucen, day, day) and after 5 days it was really full always einheitskost to eat. Often there was also 10 minutes-waiting time at the buffet, not, because no food is available, but, because you have a grill or prepare simply does not follow. The closes the monotony of music, because after 2 days ... you know every cd from the kids disco to the pool music. The staff are- for Kenya- noticeably unfriendly, with very few exceptions. The Neckermann- travel information for april 2012 (!) - therefore, over 8 months not replaced. Not a name has a telephone number were correct. The front desk found any numbers in any computer files, the also as inapplicable proven. My conclusion: the kenyan beach offers, is great. What the hotel in addition, it is not, however rather lower middle class. read hotel review
  • Gastronomy
    2.8
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Distance to the beach
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    3.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    2.0
  • Sport & Leisure
    3.3
    Quality of the beach
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    4.0
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Arnold
Beach holiday with safari
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
The hotel complex daily maintained the rooms are spacious and clean. The all-inclusive offer is good Guests from all nations but mostly europeans. The hotel is an indian owner of which very on maximising is, therefore, also required repairs in the rooms not running or just overlooked. At this point you can also the statement not accept that a poor african country is because the accumulated illusory world in the resorts has nothing to do with the rest of the condition of the country to do. Received it for example the trainees (6 months) no salary only free food) it ... is also with 4 * advertised. The guest care is also limited to a minimum (only in the neighboring hotel present) and information for example transfer time wake up to the departure and so on which in other hotels and countries are standard show not automatic and only on demand. read hotel review
  • Gastronomy
    3.0

    It was a hauptresturaant and bistro available but only for kosenpflichtige sodermenüs with prior notification (4 hour ) available stood. The food was acceptable from pasta with three different soßenvarianten was content. The other dishes were plentiful and were always freshly prepared the fish partly not through-roasted and steaks often very tendons durchwasen. Spices except garlic were the cooks completely unknown so were the other offered dishes tasteless. As already mentioned above was missing the training and a good management of the kitchen. The cutlery and the plates were partly very worn and warped with one could determine the this but not gastroqualität had for a 4 star hotel actually standard would be small spoons for the dessert were non-existent. The ambiance in the restaurants was comfortable the staff also very friendly and hard-working.

  • Hotel
    3.0

    The hotel complex daily maintained the rooms are spacious and clean. The all-inclusive offer is good Guests from all nations but mostly europeans. The hotel is an indian owner of which very on maximising is, therefore, also required repairs in the rooms not running or just overlooked. At this point you can also the statement not accept that a poor african country is because the accumulated illusory world in the resorts has nothing to do with the rest of the condition of the country to do. Received it for example the trainees (6 months) no salary only free food) it is also with 4 * advertised. The guest care is also limited to a minimum (only in the neighboring hotel present) and information for example transfer time wake up to the departure and so on which in other hotels and countries are standard show not automatic and only on demand.

  • Location
    4.0

    The hotel is directly at the beach separated by a seawall as promenade Einkaufssmöglichkeiten there is in the approximately 10 kilometers away shopping center entertainment only in the hotel (animation) Excursions can from the hotel or about the beach boys be booked

  • Room
    4.0

    The rooms were spacious with stone floors, air conditioning, tv balcony or terrace, refrigerator, safe (extra charge), a kettle for tea, telephone and free wi-fi access. The condition was good but not appropriate for a 4 star hotel.

  • Service
    5.0

    The staff were always friendly and hard but by the lack of education and existing opportunities remained the attempt. Mainly english-speaking staff partial good german language skills. The rooms were clean but lacking at the little things the cleanliness like for instance the cleaning of the armatures and removal of mold on the silicon joints which was actually in a star hotel normaltät should be but as mentioned before is the little things that maximising to be recognized clearly. The hand and large towels were changed daily

  • Sport & Leisure
    4.0

    The swimming pool was well put on and was also daily in the evening cleaned with pool bar which are only sparsely occupied was. Beach chairs and towels were always in sufficient number available. The maintenance of the pool area, beach chairs and cushions is not a good standard. The beach is wonderful something disturbing is the seaweed, much disturbing the beachboys which were partly very hard but you could also good and cheap tours and safaris book with the same amenities as from the hotel offered here is however negotiating skills and tenacity required.

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Information about Neptune Paradise Beach Resort & Spa

Hotel Information

Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Steam room/ turkish bath

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Car hire
  • Currency exchange
  • Wifi
  • Laundry service