# 5 of 10 hotels in Galu Beach

Neptune Paradise Beach Resort & Spa(4 stars)

Galu Beach P.O. Box 696 80400 Ukunda Mombasa View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    4.9
  • Service
    4.8
  • Location
    4.9
  • Gastronomy
    4.5
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    6
  • very good
    2
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5

It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is betw …  read hotel review

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Beggy
Can only recommend this hotel :-)
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2014
Nice hotel with great beach! read hotel review
  • Service
    5.0

    The waiters and also all other employees are very friendly. Room cleaning was okay, could have been a bit better.

  • Room
    5.0

    The room was for two big enough, the furniture was in very good condition. The cleanliness in the bathroom could have been better.

  • Gastronomy
    4.0

    The food tasted good, but could have been a little more varied could be, especially the breakfast. The coicktails have it completely nice in ;-)

  • Location
    5.0

    Only a few steps and you are in the indian ocean.

  • Hotel
    5.0

    Nice hotel with great beach!

  • Sport & Leisure
    6.0

    The animation team was genuinly super. Offer many sport offers and the evening entertainment was varied and very entertaining.

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Hélène
We looked for tranquility, we had tranquility!
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
We needed a vacation to rest and we loved the tranquility, the splendid gardens, the typical atmosphere and the good food. Hotel Paradise is next to 2 other hotels from the same chain. We could walk through all the gardens and have those great views over the ocean, we'll never forget those and surely come back. read hotel review
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Location
    5.5
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Nathalie
Very nice!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    5.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    4.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
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Steve
Rather lower middle class
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2013
If you sun, sea and relaxation in the middle of in the cold winter of europe searches, the in Kenya surely find. The hotel offers certainly also. But who is a great hotel if, it will not find. Especially the food is very monotonous (for example 3 nudelsaucen, day, day) and after 5 days it was really full always einheitskost to eat. Often there was also 10 minutes-waiting time at the buffet, not, because no food is available, but, because you have a grill or prepare simply does not follow. The closes the monotony of music, because after 2 days ... you know every cd from the kids disco to the pool music. The staff are- for Kenya- noticeably unfriendly, with very few exceptions. The Neckermann- travel information for april 2012 (!) - therefore, over 8 months not replaced. Not a name has a telephone number were correct. The front desk found any numbers in any computer files, the also as inapplicable proven. My conclusion: the kenyan beach offers, is great. What the hotel in addition, it is not, however rather lower middle class. read hotel review
  • Gastronomy
    2.8
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Distance to the beach
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    3.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    2.0
  • Sport & Leisure
    3.3
    Quality of the beach
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    4.0
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Information about Neptune Paradise Beach Resort & Spa

Hotel Information

hotel.de

hotel.de *

  The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Peponi Restaurant:serves breakfast from 7:00 am to 12:00 pm and can be extended to noon on demand, lunch from 12:00 pm to 3:00 pm and dinner from 7:00 pm to 10:00 pm with different themes and cuisines. During meal times soft drinks, fruit juices, water, house wine, local beer, tea and coffee are served. Olive Kitchen, à la carte Restaurant: serves snacks during lunch time and an à la carte menu in the evenings serving a choice of specialty seafood’s like lobsters, prawns and fresh fish. Deck Restaurant: Overlooking the white sandy beach  of the Indian Ocean, The Deck serves coffee and tea throughout the day. Jungle Restaurant: located by the pool side and serves sandwiches throughout the day and a table d'hôte menu in the evenings. Tea and coffee is also served throughout the day. Bars:two Pool Bars, one Main Bar and a Boat Bar. A variety of local alcoholic drinks, fresh juices, cocktails, beer and soft drinks is served from 10 am to midnight.International alcoholic drinks are available at an extra cost. FACILITIES: ​there is a nice fresh water swimming pool. The water sports center is located on the beach. The kids club, pool table, table tennis, darts, mini golf (putting), aqua-gym, water volley ball and beach volley ball are shared with Neptune Village Beach Resort & Spa as well as the 2 flood lit tennis courts. Nearby there is golf course with 18 holes (Leisure Lodge Club). Entertainement:The resort animation team keeps guests entertained all day with regular changing animation programs like fashion shows, water gymnastics, bands, discos, acrobatic shows and traditional African folk dancers just to name a few. Some services may carry an extra charge payable locally. Spa 5enses Sea At 5enses Sea Spa, we offer a welcoming and relaxing environment to enjoy the facilities to the maximum and full satisfaction. We treat your 5 senses to an extraordinary experience of aroma smells, peaceful sounds, delightful sight, magic touch and most important a taste of professional care, in the mid of Neptune Village. Facilities : 4 massage & beauty rooms, independent pool & 2 jacuzzis, steam & sauna facilities, especially for the clients to relax prior or after the treatments as per their wish. Treatments : facials, hands and feet, massages, hair removal & hair services. Business hours of reception: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

  • What the hotel offers
    About 40 km south of Mombasa, the Neptune hotels are ideal for a relaxing sun &beach holiday or a good starting point for the most adventurous wildlife and sea safaris
  • Location
    Bungalows of four rooms each guarantee your privacy. The tropical garden with its ever flourishing trees and playing monkeys is a place to relax. The snow white beach will invite you to make long beach walks.
  • Accommodation
    All rooms have private bathroom with shower, individual A/C, sat. TV, rental safe, wireless internet, balcony or terrace. Comfort rooms also have hair dryer and coffee & tea facilities
  • Food and Drink
    Show cooking is our speciality. It means that you decide how your meat is baked or what additional ingredients you want in your spaghetti sauce. Just tell the cook.
  • Leisure
    A daily program of gym, sport, tournaments, events & shows with our multilingual animation team is available in and around the pool. Kids have their own pool and club.
  • Other facilities and services
    Once a guest said: “Despite the rain today, I saw the sun on faces of all Kenyans I met.” Our staff serves you in the bar & pool bar and restaurant. Gardeners will give you coconut to eat & drink. Room service guaranteed daily.

Hotel News

18/03/2014:

Neptune Paradise Beach Resort & Spa: renovated rooms since 1st November 2013. Welcome.

Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Steam room/ turkish bath

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Car hire
  • Currency exchange
  • Wifi
  • Laundry service