# 5 of 10 hotels in Galu Beach

Neptune Paradise Beach Resort & Spa(4 stars)

Galu Beach P.O. Box 696 80400 Ukunda Mombasa View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    4.9
  • Service
    4.8
  • Location
    4.9
  • Gastronomy
    4.5
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    6
  • very good
    2
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5

It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is betw …  read hotel review

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Hélène
We looked for tranquility, we had tranquility!
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
We needed a vacation to rest and we loved the tranquility, the splendid gardens, the typical atmosphere and the good food. Hotel Paradise is next to 2 other hotels from the same chain. We could walk through all the gardens and have those great views over the ocean, we'll never forget those and surely come back. read hotel review
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Location
    5.5
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Beggy
Can only recommend this hotel :-)
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2014
Nice hotel with great beach! read hotel review
  • Service
    5.0

    The waiters and also all other employees are very friendly. Room cleaning was okay, could have been a bit better.

  • Room
    5.0

    The room was for two big enough, the furniture was in very good condition. The cleanliness in the bathroom could have been better.

  • Gastronomy
    4.0

    The food tasted good, but could have been a little more varied could be, especially the breakfast. The coicktails have it completely nice in ;-)

  • Location
    5.0

    Only a few steps and you are in the indian ocean.

  • Hotel
    5.0

    Nice hotel with great beach!

  • Sport & Leisure
    6.0

    The animation team was genuinly super. Offer many sport offers and the evening entertainment was varied and very entertaining.

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Nathalie
Very nice!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    5.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    4.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
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Steve
Rather lower middle class
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2013
If you sun, sea and relaxation in the middle of in the cold winter of europe searches, the in Kenya surely find. The hotel offers certainly also. But who is a great hotel if, it will not find. Especially the food is very monotonous (for example 3 nudelsaucen, day, day) and after 5 days it was really full always einheitskost to eat. Often there was also 10 minutes-waiting time at the buffet, not, because no food is available, but, because you have a grill or prepare simply does not follow. The closes the monotony of music, because after 2 days ... you know every cd from the kids disco to the pool music. The staff are- for Kenya- noticeably unfriendly, with very few exceptions. The Neckermann- travel information for april 2012 (!) - therefore, over 8 months not replaced. Not a name has a telephone number were correct. The front desk found any numbers in any computer files, the also as inapplicable proven. My conclusion: the kenyan beach offers, is great. What the hotel in addition, it is not, however rather lower middle class. read hotel review
  • Gastronomy
    2.8
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Distance to the beach
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    3.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    2.0
  • Sport & Leisure
    3.3
    Quality of the beach
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    4.0
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Read all hotel reviews

Information about Neptune Paradise Beach Resort & Spa

Hotel Information

Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Steam room/ turkish bath

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Car hire
  • Currency exchange
  • Wifi
  • Laundry service