# 5 of 10 hotels in Galu Beach

Neptune Paradise Beach Resort & Spa(4 stars)

Galu Beach P.O. Box 696 80400 Ukunda Mombasa View on map
Average rating
Recommended
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At a glance

  • The staff is very helpful and friendly (3)
    "The staff is very helpful and friendly" found in 3 reviews
    • " We are as a couple the first time to Kenya verrelst and had a wonderful vacation. The staff is very helpful and friendly , as well as constantly endeavoured the guests to make the stay as pleasant as possible. On the ... " 
      5.597619047619048
      September 2012
    • " ... take interesting Wattwanderugen make ( sea star, Squid and other small fish ). The staff were with few exceptions mostly very friendly ( even without tip) and could a little German. But for good service you should also from and to tip give. Restaurant and bars were good. To the meal one always ... " 
      5.035714285714286
      April 2012
    • " The hotel has a comfortable atmosphere with friendly staff . The food is brilliant. The only thing what a little negative is, it is seaweed at the beach. ... " 
      5.371428571428571
      April 2012
  • Great holiday (2)
    "Great holiday" found in 2 reviews
    • " Great holiday the white beach " 
      5.035714285714286
      April 2012
    • " Excellent hotel to the unhitch " 
      5.371428571428571
      April 2012
  • The rooms are big (1)
    "The rooms are big" found in 1 review
    • " ... as pleasant as possible. On the first day we had for example no mosquito nets in the room, after we this at the front desk had announced, we were within ten minutes one brought into the room. The rooms are big , in the bathroom there was a little mold, however in my opinion in a country in this climate ... " 
      5.597619047619048
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    4.8
  • Service
    4.9
  • Location
    4.7
  • Gastronomy
    4.7
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    11
  • very good
    4
  • acceptable
    3
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.180555555555556

If you sun, sea and relaxation in the middle of in the cold winter of europe searches, the in Kenya surely find. The hotel offers certainly also. But who is a great hotel if, it will not find. Especially the food is very monotonous (for example 3 nudelsaucen, day, day) and after 5 days it was really full always einheitskost to eat. Often there was also 10 minutes-waiting time at the buffet, not, because no food is available, but, because you have a grill …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is betw …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
  • Service
    Pros
    • Service Friendliness (3)
      Comments related to "Service" found in 3 reviews
      • " We are as a couple the first time to Kenya verrelst and had a wonderful vacation. The staff is very helpful and friendly, as well as constantly endeavoured the guests to make the stay as pleasant as possible. On the ... "  read hotel review
        5.597619047619048
        September 2012
      • " ... take interesting Wattwanderugen make ( sea star, Squid and other small fish ). The staff were with few exceptions mostly very friendly ( even without tip) and could a little German. But for good service you should also from and to tip give. Restaurant and bars were good. To the meal one always ... "  read hotel review
        5.035714285714286
        April 2012
      • " The hotel has a comfortable atmosphere with friendly staff. The food is brilliant. The only thing what a little negative is, it is seaweed at the beach. ... "  read hotel review
        5.371428571428571
        April 2012
  • Food
    Pros
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " ... mold, however in my opinion in a country in this climate zone also hard to avoid, since it constantly damp and warm and this fact in the bathroom by the daily showers would be strengthened. The food was delicious and varied. It was a pity that it only one time per week an African evening there was at the ... "  read hotel review
        5.597619047619048
        September 2012
  • Room
    Pros
    • Facilities (1)
      Comments related to "Room" found in 1 review
      • " ... as pleasant as possible. On the first day we had for example no mosquito nets in the room, after we this at the front desk had announced, we were within ten minutes one brought into the room. The rooms are big, in the bathroom there was a little mold, however in my opinion in a country in this climate ... "  read hotel review
        5.597619047619048
        September 2012
Hélène
We looked for tranquility, we had tranquility!
  • Weiterempfohlen
  • Paare
  • Badeferien
  • February 2014
We needed a vacation to rest and we loved the tranquility, the splendid gardens, the typical atmosphere and the good food. Hotel Paradise is next to 2 other hotels from the same chain. We could walk through all the gardens and have those great views over the ocean, we'll never forget those and surely come back. Bewertung lesen
  • Service
    5.0
    Fremdsprachenkenntnisse des Personals
    4.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    6.0
  • Lage und Umgebung
    5.5
    Nähe zum Strand
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
  • Gastronomie
    5.3
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    5.0
  • Hotel
    5.7
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Familienfreundlichkeit
    5.0
  • Zimmer
    5.5
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
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Nathalie
Very nice!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • January 2013
It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. Bewertung lesen
  • Gastronomie
    4.8
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Atmosphäre & Einrichtung
    5.0
  • Hotel
    4.7
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Familienfreundlichkeit
    5.0
  • Lage und Umgebung
    5.3
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Einkaufsmöglichkeiten in Umgebung
    4.0
  • Zimmer
    4.8
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Service
    5.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Kompetenz (Umgang mit Reklamationen)
    4.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    6.0
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Steve
Rather lower middle class
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • January 2013
If you sun, sea and relaxation in the middle of in the cold winter of europe searches, the in Kenya surely find. The hotel offers certainly also. But who is a great hotel if, it will not find. Especially the food is very monotonous (for example 3 nudelsaucen, day, day) and after 5 days it was really full always einheitskost to eat. Often there was also 10 minutes-waiting time at the buffet, not, because no food is available, but, because you have a grill or prepare simply does not follow. The closes the monotony of music, because after 2 days ... you know every cd from the kids disco to the pool music. The staff are- for Kenya- noticeably unfriendly, with very few exceptions. The Neckermann- travel information for april 2012 (!) - therefore, over 8 months not replaced. Not a name has a telephone number were correct. The front desk found any numbers in any computer files, the also as inapplicable proven. My conclusion: the kenyan beach offers, is great. What the hotel in addition, it is not, however rather lower middle class. Bewertung lesen
  • Gastronomie
    2.8
    Auswahl an Speisen und Getränken
    1.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Geschmack & Qualität der Speisen & Getränke
    2.0
    Atmosphäre & Einrichtung
    4.0
  • Hotel
    4.5
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
  • Lage und Umgebung
    6.0
    Nähe zum Strand
    6.0
  • Zimmer
    5.5
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Service
    3.0
    Fremdsprachenkenntnisse des Personals
    4.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    3.0
    Kompetenz (Umgang mit Reklamationen)
    2.0
  • Sport und Unterhaltung
    3.3
    Qualität des Strandes
    3.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    3.0
    Zustand und Qualität des Pools
    4.0
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Arnold
Beach holiday with safari
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • October 2012
The hotel complex daily maintained the rooms are spacious and clean. The all-inclusive offer is good Guests from all nations but mostly europeans. The hotel is an indian owner of which very on maximising is, therefore, also required repairs in the rooms not running or just overlooked. At this point you can also the statement not accept that a poor african country is because the accumulated illusory world in the resorts has nothing to do with the rest of the condition of the country to do. Received it for example the trainees (6 months) no salary only free food) it ... is also with 4 * advertised. The guest care is also limited to a minimum (only in the neighboring hotel present) and information for example transfer time wake up to the departure and so on which in other hotels and countries are standard show not automatic and only on demand. Bewertung lesen
  • Gastronomie
    3.0

    It was a hauptresturaant and bistro available but only for kosenpflichtige sodermenüs with prior notification (4 hour ) available stood. The food was acceptable from pasta with three different soßenvarianten was content. The other dishes were plentiful and were always freshly prepared the fish partly not through-roasted and steaks often very tendons durchwasen. Spices except garlic were the cooks completely unknown so were the other offered dishes tasteless. As already mentioned above was missing the training and a good management of the kitchen. The cutlery and the plates were partly very worn and warped with one could determine the this but not gastroqualität had for a 4 star hotel actually standard would be small spoons for the dessert were non-existent. The ambiance in the restaurants was comfortable the staff also very friendly and hard-working.

  • Hotel
    3.0

    The hotel complex daily maintained the rooms are spacious and clean. The all-inclusive offer is good Guests from all nations but mostly europeans. The hotel is an indian owner of which very on maximising is, therefore, also required repairs in the rooms not running or just overlooked. At this point you can also the statement not accept that a poor african country is because the accumulated illusory world in the resorts has nothing to do with the rest of the condition of the country to do. Received it for example the trainees (6 months) no salary only free food) it is also with 4 * advertised. The guest care is also limited to a minimum (only in the neighboring hotel present) and information for example transfer time wake up to the departure and so on which in other hotels and countries are standard show not automatic and only on demand.

  • Lage und Umgebung
    4.0

    The hotel is directly at the beach separated by a seawall as promenade Einkaufssmöglichkeiten there is in the approximately 10 kilometers away shopping center entertainment only in the hotel (animation) Excursions can from the hotel or about the beach boys be booked

  • Zimmer
    4.0

    The rooms were spacious with stone floors, air conditioning, tv balcony or terrace, refrigerator, safe (extra charge), a kettle for tea, telephone and free wi-fi access. The condition was good but not appropriate for a 4 star hotel.

  • Service
    5.0

    The staff were always friendly and hard but by the lack of education and existing opportunities remained the attempt. Mainly english-speaking staff partial good german language skills. The rooms were clean but lacking at the little things the cleanliness like for instance the cleaning of the armatures and removal of mold on the silicon joints which was actually in a star hotel normaltät should be but as mentioned before is the little things that maximising to be recognized clearly. The hand and large towels were changed daily

  • Sport und Unterhaltung
    4.0

    The swimming pool was well put on and was also daily in the evening cleaned with pool bar which are only sparsely occupied was. Beach chairs and towels were always in sufficient number available. The maintenance of the pool area, beach chairs and cushions is not a good standard. The beach is wonderful something disturbing is the seaweed, much disturbing the beachboys which were partly very hard but you could also good and cheap tours and safaris book with the same amenities as from the hotel offered here is however negotiating skills and tenacity required.

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Sven
Sternvergabe don review
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2012
The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is between 40 to 50 to have. The hotel is meter w. as all-inclusive and half-board to book. Bewertung lesen
  • Lage und Umgebung
    4.0

    The hotel is directly at the fine sandy beach. The drive from Mombasa airport took about 1,5 hours, if you are a good to go through. In the rush hour can already take much longer. The next shopping possibilities are around 6 to 8 kilometer away. From the hotel is a shuttle service-for a fee-was offered, which you the day before to sign. The taxi to ukunda costs circa 20 Euro, whereby the driver patiently during the purchase waiting on you. Who while searching for souvenirs, i can the moiz boutique recommend. There are the same carvings and souvenirs as on the in the hotel organized markets, only without action and stundenlangem haggle. The prices are clear and you can relax in the peace and quiet look elsewhere, without a beach boy or traders in the pocket to sit to have. However 20 Euro taxi plan.

  • Sport und Unterhaltung
    5.0

    The hotel animation offered a varied program of activities and the evening shows were entertaining. The pools were clean and each evening freshly 'chlorinated'.

  • Service
    3.0

    The staff is friendly and the foreign language skills (german, english, french) are the respective staff nametags of the staff to read. The hotel offers the possibility the currency exchange. You should definitely not take advantage of. The exchange rate is far below the official. In our period was the Kenya Schilling between 109 to 111 for 1 Euro. In the hotel you got for the entire period 91 Kenya Schilling for 1 Euro. I have the management asked: smile and it is' business ', but you want to time check... So. Directly at the airport exchange!

  • Zimmer
    3.0

    The room size was sufficient and the rooms were clean. But i expect from a star hotel, in the bathroom moldy silicon joints be renewed. The lighting in the rooms is rather dim and it is advisable to bring a headlamp, so that the selection of the clothes from the wardrobe in the corridor easier.

  • Gastronomie
    3.0

    In our travel period was the restaurant of the neighbouring Sentido-hotel closed, so all the guests the restaurant the paradise used and it at the buffet somewhat livelier was. All meals in buffet form enough. There was enough choice, however the quality of meat much to be desired and vigorous bite until you through the long worked. Unfortunately no individual case... The meat was always sunday Was disturbing, the for dessert never small spoons or forks were available and the rest of the silverware was partly bent and the knives over the years their keenness on the senewy meat lost to. The cleanliness at the bars left for my taste to be desired. Sometimes were the glasses or plastic cups not correctly or not at all washed and it was also the glass with the fingers on trinkrand serves. The hotel has a beautiful pool bar, which was never manned, since the drink machine area was broken.

  • Hotel
    3.0

    The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is between 40 to 50 to have. The hotel is meter w. as all-inclusive and half-board to book.

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Information about Neptune Paradise Beach Resort & Spa

Hotel Information

hotel.de

hotel.de *

  The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Peponi Restaurant:serves breakfast from 7:00 am to 12:00 pm and can be extended to noon on demand, lunch from 12:00 pm to 3:00 pm and dinner from 7:00 pm to 10:00 pm with different themes and cuisines. During meal times soft drinks, fruit juices, water, house wine, local beer, tea and coffee are served. Olive Kitchen, à la carte Restaurant: serves snacks during lunch time and an à la carte menu in the evenings serving a choice of specialty seafood’s like lobsters, prawns and fresh fish. Deck Restaurant: Overlooking the white sandy beach  of the Indian Ocean, The Deck serves coffee and tea throughout the day. Jungle Restaurant: located by the pool side and serves sandwiches throughout the day and a table d'hôte menu in the evenings. Tea and coffee is also served throughout the day. Bars:two Pool Bars, one Main Bar and a Boat Bar. A variety of local alcoholic drinks, fresh juices, cocktails, beer and soft drinks is served from 10 am to midnight.International alcoholic drinks are available at an extra cost. FACILITIES: ​there is a nice fresh water swimming pool. The water sports center is located on the beach. The kids club, pool table, table tennis, darts, mini golf (putting), aqua-gym, water volley ball and beach volley ball are shared with Neptune Village Beach Resort & Spa as well as the 2 flood lit tennis courts. Nearby there is golf course with 18 holes (Leisure Lodge Club). Entertainement:The resort animation team keeps guests entertained all day with regular changing animation programs like fashion shows, water gymnastics, bands, discos, acrobatic shows and traditional African folk dancers just to name a few. Some services may carry an extra charge payable locally. Spa 5enses Sea At 5enses Sea Spa, we offer a welcoming and relaxing environment to enjoy the facilities to the maximum and full satisfaction. We treat your 5 senses to an extraordinary experience of aroma smells, peaceful sounds, delightful sight, magic touch and most important a taste of professional care, in the mid of Neptune Village. Facilities : 4 massage & beauty rooms, independent pool & 2 jacuzzis, steam & sauna facilities, especially for the clients to relax prior or after the treatments as per their wish. Treatments : facials, hands and feet, massages, hair removal & hair services. Business hours of reception: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

  • What the hotel offers
    About 40 km south of Mombasa, the SENTIDO Neptune hotels are ideal for a relaxing sun &beach holiday or a good starting point for the most adventurous wildlife and sea safaris
  • Location
    Bungalows of four rooms each guarantee your privacy. The tropical garden with its ever flourishing trees and playing monkeys is a place to relax. The snow white beach will invite you to make long beach walks.
  • Accommodation
    All rooms have private bathroom with shower, individual A/C, sat. TV, rental safe, wireless internet, balcony or terrace. Comfort rooms also have hair dryer and coffee & tea facilities
  • Food and Drink
    Show cooking is our speciality. It means that you decide how your meat is baked or what additional ingredients you want in your spaghetti sauce. Just tell the cook.
  • Leisure
    A daily program of gym, sport, tournaments, events & shows with our multilingual animation team is available in and around the pool. Kids have their own pool and club.
  • Other facilities and services
    Once a guest said: “Despite the rain today, I saw the sun on faces of all Kenyans I met.” Our staff serves you in the bar & pool bar and restaurant. Gardeners will give you coconut to eat & drink. Room service guaranteed daily.

Hotel News

18/03/2014:

Neptune Paradise Beach Resort & Spa: renovated rooms since 1st November 2013. Welcome.

Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning

Room amenities

  • Additional childrens' bed
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Bicycle hire

Spa offers

  • Massages

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Car hire
  • Currency exchange
  • Wifi