# 19 of 135 hotels in Bavaro

Hotel Riu Palace Punta Cana(5 stars)

Playa de Arena Gorda Punta Cana View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    5.2
  • Service
    5.2
  • Location
    4.8
  • Gastronomy
    5.3
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    70
  • very good
    29
  • acceptable
    11
  • poor
    2
  • terrible
    0
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The most helpful positive review

5.5

The service is impressive, if you palace starts. The hotel lobby is very nice and looks plush. They speak German at the reception. Suitcase are into the room transported. The hotel itself is very big and makes a clean, beautiful impression. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

Location directly by the beach from the arena gorda, wifi free of charge also in the room and at the beach. Generally, i can only the comparison of several years back. And the hotel has more than good. A large proportion of americans and canadians the as well as already in previous contributions described the pool bar dispose in its favor. General is in my opinion also very noisy. Shouting of drunk by the pool were the agenda. More in the individual points …  read hotel review

read more Acceptable, Poor, Terrible reviews
Susan
Wonderful time enjoying the vacation and food
  • Recommended hotel
  • Friends
  • Beach holiday
  • January 2016
The hotel was the best we've ever had in our 40 years of traveling. We are back for the second time we loved it here so much. The location is great, beach is so nice to take a stroll on. Our room was very clean and stayed in same location per our request. Thank you for that. Everywhere you looked, someone was always cleaning and I did like the smiles and "hello" from all the staff we interacted with. The service was great throughout the whole hotel. Meals were outstanding along with excellent service. Our best friends for 40 years ... traveled with us and that always makes everything extra special at such a special place. We talked three other couples to come and they we so pleased with everything too. When we came two years ago, we raved about the RIU to them and now they too are glad they came. read hotel review
  • Gastronomy
    6.0

    Many great restaurants and they were all great. We enjoyed the steak place for steak & lobster. Always had plenty to eat and it was great. The servers were at our beck & call all the time. We always tipped and even gave more when they were exceptionally accommodating.

  • Location
    6.0

    Location to beach was right at our finger tips with the beautiful sand between our toes. The shuttle to the shopping was great and we sure did use it. Our excursion was well planned and bus on time for pick-up. The whole vacation ran like a well oiled machine for us.

  • Hotel
    6.0

    The hotel was the best we've ever had in our 40 years of traveling. We are back for the second time we loved it here so much. The location is great, beach is so nice to take a stroll on. Our room was very clean and stayed in same location per our request. Thank you for that. Everywhere you looked, someone was always cleaning and I did like the smiles and "hello" from all the staff we interacted with. The service was great throughout the whole hotel. Meals were outstanding along with excellent service. Our best friends for 40 years traveled with us and that always makes everything extra special at such a special place. We talked three other couples to come and they we so pleased with everything too. When we came two years ago, we raved about the RIU to them and now they too are glad they came.

  • Room
    6.0

    The room was just the right size, clean and neat. It had a balcony, minibar, coffee maker & safe. It has one of the best showers I've ever used. Great!!

  • Service
    6.0

    The staff was friendly and always there to serve and help us in any way. They understood us when we needed anything. Our rooms were always clean and the extra touch of all the things made with towels & flowers always put a smile on our face when we returned to our room.

  • Sport & Leisure
    6.0

    This is a great hotel to come and relax. It was so good for us.

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Emiliano
Not the best Riu
  • Hotel not recommended
  • Singles
  • Other stay
  • April 2014
I have been in quite a few Riu hotels and I must say that this one was not the best..on the contrary, I think that they would need to renew it...I was also quite disappointed by the food, which was often the same... read hotel review
  • Room
    3.5
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Location
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    3.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    4.0
  • Gastronomy
    3.3
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    3.0
  • Service
    3.5
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
    Family friendliness
    4.0
Close
Christoph
Great holiday, great hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Very large hotel area, neat, staff very friendly, many (sometimes annoying) americans, room partly in need of renovation, but ok, all-inclusive including hotel wlan, 6 restaurants (4 of which with reservation), varied buffet. read hotel review
  • Hotel
    6.0

    Very large hotel area, neat, staff very friendly, many (sometimes annoying) americans, room partly in need of renovation, but ok, all-inclusive including hotel wlan, 6 restaurants (4 of which with reservation), varied buffet.

  • Location
    5.0

    Located directly at the beach, about 30 minutes with the transfer bus to the airport (by taxi about 4 0 us $and faster), many excursions for example, travel line possible, but partly somewhat expensive (cost extra), are great; admittance nebenliegender hotel (gr. area), caribbean street with shopping possibilities in the area, partly gauntlet, if you don't want to buy anything.

  • Gastronomy
    6.0

    2 buffet-style restaurant, 4 a la carte restaurants (reservation in the morning necessarily), versatile, water tasted strange (probably the ice), no waiting time, with daily tip goes much faster/simple.

  • Sport & Leisure
    6.0

    If you only want peace the can from the poolanimation be very annoyed, a lot of beach chairs, also in the afternoon you will spot, service is to the beach, beach cleanliness of ok.

  • Room
    5.0

    Equipment partly old and should be replaced (couch), sometimes a bit musty (humidity is so different than in Europa), cleanliness bathroom could be better, but fit, minibar and coffee maker in the room, tv, telephone... Everything was there.

  • Service
    6.0

    Male staff really super, female service staff partly evidendy sluggish/unmotivated, spanish/english, a few (reception) can also speak german, rooms were daily clean, daily fresh towels, immediate repairs (our hair dryer was working)

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Ralf
Dream holiday.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Where one drives in january back where it is warm? Karibik ! It was our first flight and vacation outside of the eu and we loved it. we arrived am31 dezemberabends in the hotel, we were moved and in the silvesternacht overthrown. The food was amazing, the buffet the inside and outside was the absolute hammer. The days after this level maintained, i would have never thought in the Karibik sushi food, here could one it. The choice is immense in the main restaurant and the food in the specialty restaurants was great. Everything on european level. There is always ... a court, what a not so tasted, but there are plenty of other things, to be offered. We never had problems with the food or drinks. The staff is so nice, i have never experienced that, the waiters are unobstrusively nice and anxious to fulfill every wish. With 1-2 Dollar tips are you still nice-) and the next day they know even your name. The beach section was the most beautiful in the karik, the other tourists also reported. It is like photograph, the palm trees, the fine sand, the water is warm, wonderfully there under palm trees and from and to have a drink. The waiters come to the beach with full trays with drinks (very recommendable: coco loco) Please note: it winds sometimes quite strong on the beach (ocean side) as it is rather the pool was announced. Outside are many fans and air conditioning in the room. We after 3 days a rich cold in/out privileges. So something for colds carry forward, because the pharmacy in the resort is not well equipped. It was a fantastic holiday for us and we had really nothing to complain about. You have to really consider, that you in the Karibik is, that there is a high humidity gives (therefore possibly also times mould in the bathroom, but that was also in Spain) Rooms are daily cleaned, the bed turned down, etc. Valuables we always had rim safe, no question. Wi-fi is available, but of course not the fastest. Almost everyone has a smartphone and communicates with the social media, thus very slow. We went to the hotel because of the reviews here do not book, the travel agent but recommended. When TUI there is a recommendation from 98%! Leave you thus not disconcert, it is really great in this Riu hotel. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.7
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Read all hotel reviews

Information about Hotel Riu Palace Punta Cana

Hotel Information

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Capacity of conference and banquet facilities: < 500
  • Business centre
  • Hotel safe
  • Air conditioning

Room amenities

  • Mobile phone reception
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock
  • Connecting rooms

Gastronomy

  • Restaurant
  • Hotel bar
  • Continental breakfast

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • Evening programs and entertainment
  • Babysitting/Child services
  • Family
  • German
  • Car hire
  • Currency exchange
  • Children welcome
  • Free Wifi access included