# 16 of 107 hotels in Bavaro

Hotel Riu Palace Punta Cana(5 stars)

Playa de Arena Gorda Punta Cana View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    5.2
  • Service
    5.1
  • Location
    4.8
  • Gastronomy
    5.1
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    69
  • very good
    30
  • acceptable
    9
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.5

The service is impressive, if you palace starts. The hotel lobby is very nice and looks plush. They speak German at the reception. Suitcase are into the room transported. The hotel itself is very big and makes a clean, beautiful impression. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

Location directly by the beach from the arena gorda, wifi free of charge also in the room and at the beach. Generally, i can only the comparison of several years back. And the hotel has more than good. A large proportion of americans and canadians the as well as already in previous contributions described the pool bar dispose in its favor. General is in my opinion also very noisy. Shouting of drunk by the pool were the agenda. More in the individual points …  read hotel review

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Christoph
Great holiday, great hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Very large hotel area, neat, staff very friendly, many (sometimes annoying) americans, room partly in need of renovation, but ok, all-inclusive including hotel wlan, 6 restaurants (4 of which with reservation), varied buffet. read hotel review
  • Hotel
    6.0

    Very large hotel area, neat, staff very friendly, many (sometimes annoying) americans, room partly in need of renovation, but ok, all-inclusive including hotel wlan, 6 restaurants (4 of which with reservation), varied buffet.

  • Location
    5.0

    Located directly at the beach, about 30 minutes with the transfer bus to the airport (by taxi about 4 0 us $and faster), many excursions for example, travel line possible, but partly somewhat expensive (cost extra), are great; admittance nebenliegender hotel (gr. area), caribbean street with shopping possibilities in the area, partly gauntlet, if you don't want to buy anything.

  • Gastronomy
    6.0

    2 buffet-style restaurant, 4 a la carte restaurants (reservation in the morning necessarily), versatile, water tasted strange (probably the ice), no waiting time, with daily tip goes much faster/simple.

  • Sport & Leisure
    6.0

    If you only want peace the can from the poolanimation be very annoyed, a lot of beach chairs, also in the afternoon you will spot, service is to the beach, beach cleanliness of ok.

  • Room
    5.0

    Equipment partly old and should be replaced (couch), sometimes a bit musty (humidity is so different than in Europa), cleanliness bathroom could be better, but fit, minibar and coffee maker in the room, tv, telephone... Everything was there.

  • Service
    6.0

    Male staff really super, female service staff partly evidendy sluggish/unmotivated, spanish/english, a few (reception) can also speak german, rooms were daily clean, daily fresh towels, immediate repairs (our hair dryer was working)

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Ralf
Dream holiday.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Where one drives in january back where it is warm? Karibik ! It was our first flight and vacation outside of the eu and we loved it. we arrived am31 dezemberabends in the hotel, we were moved and in the silvesternacht overthrown. The food was amazing, the buffet the inside and outside was the absolute hammer. The days after this level maintained, i would have never thought in the Karibik sushi food, here could one it. The choice is immense in the main restaurant and the food in the specialty restaurants was great. Everything on european level. There is always ... a court, what a not so tasted, but there are plenty of other things, to be offered. We never had problems with the food or drinks. The staff is so nice, i have never experienced that, the waiters are unobstrusively nice and anxious to fulfill every wish. With 1-2 Dollar tips are you still nice-) and the next day they know even your name. The beach section was the most beautiful in the karik, the other tourists also reported. It is like photograph, the palm trees, the fine sand, the water is warm, wonderfully there under palm trees and from and to have a drink. The waiters come to the beach with full trays with drinks (very recommendable: coco loco) Please note: it winds sometimes quite strong on the beach (ocean side) as it is rather the pool was announced. Outside are many fans and air conditioning in the room. We after 3 days a rich cold in/out privileges. So something for colds carry forward, because the pharmacy in the resort is not well equipped. It was a fantastic holiday for us and we had really nothing to complain about. You have to really consider, that you in the Karibik is, that there is a high humidity gives (therefore possibly also times mould in the bathroom, but that was also in Spain) Rooms are daily cleaned, the bed turned down, etc. Valuables we always had rim safe, no question. Wi-fi is available, but of course not the fastest. Almost everyone has a smartphone and communicates with the social media, thus very slow. We went to the hotel because of the reviews here do not book, the travel agent but recommended. When TUI there is a recommendation from 98%! Leave you thus not disconcert, it is really great in this Riu hotel. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.7
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Gerborg
Relaxation without flair.
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
After a very busy holiday was only recovery purely announced. This is a success. However, the hotel is a little in the ' years' old. Against mold fungi (in the room) must you are not allergic to be. Healthy they are certainly not. The beach is nice, but it bordered hotel after hotel. It hiking countless people, something peace and less people you will find only after many kilometres. But like i said, relaxation you will find, the staff is very friendly and helpful, the nightly noise holds itself within limits, since the windows well soundproofed. Who without organisation wants ... to undertake trips, the Dominican Republic was really nice and culturally interesting, should perhaps not necessarily this part of the island. read hotel review
  • Location
    6.0
    Distance to the beach
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
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Ulrich
Carribean like.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
We felt very comfortable. The whole area made a good impression. The one-hour evening entertainment was good and was not once in the 2 weeks. It was by external actors decorated. The structure of the guests was okay. Hardly any russians and if, decent behavior. At the beach one was palm shaded. read hotel review
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.5
    Distance to the beach
    6.0
    Proximity to shopping areas
    3.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
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Karin
We have a Riu Palace expected more.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
Very impressive lobby, Large, somewhat run down rooms, Daily and thorough cleaning of the room, Very well maintained garden/grounds, Wi-fi in the room and even on the beach, Old-fashioned (rusty) room key and key (no code number on the safe) read hotel review
  • Gastronomy
    5.0

    Buffet main restaurant: great selection, salad bar, unfortunately the meat was often not properly cooked (suckling pig), delicious noodle dishes, fresh fruit, freshly squeezed juices for breakfast, various eggs dishes and waffles, schokobrunnen for dinner, lovingly decorated dessert cakes, Much selection of alcoholic and non-alcoholic cocktails at the bars Specialty restaurants: login required, excellent food, very friendly service, It was clean in all restaurants.

  • Sport & Leisure
    4.0

    The usual sports on offer : darts, Volleyball, water aerobics, Dancing, Cushions of the beach chairs were already very worn out, (if any were available, since some guests the cushions taken on the beach) Reservations with towels were despite ban, on the agenda. Live music in the evening was very good, the evening shows general could have been a bit be more ambitious,

  • Service
    3.0

    Very good service at the front desk (friendly, helpful, german speaking). Daily, thorough room cleaning, in the evening, the bed turned down and the curtains pulled. Please note: all valuables in the safety deposit box. My silver necklace which i in the bathroom had left was stolen. At the front desk was my complaint received, but this has my chain not returned. Friendliness of the waiter depends on their mood from. The collecting several tables (we were a large group) was in the first week of our holiday, no problem. After a few days it was the waiters not too much work. This should be a 5 star hotel.

  • Location
    6.0

    30 minutes travel time with the bus from the airport. Large and clean sandy beach. Overpriced sellers at the beach. (absolutely barter) Many couches, but once should be exchanged. No parasols at the beach, shaded by palm trees. Drink service on the beach

  • Room
    6.0

    Large rooms, large bathroom with wirlfunktions -tub, hair-dryer in the bathroom, soap, tissues, conditioner, shower gel dispenser, body lotion. Own hair dryer or irons, eppilierer do not work properly, if you 220 v need, Very comfortable and a high bed with 4 pillows, flat screen tv, sofa, Minibar with water, tonic water, Pepsi, Alcohol dispenser with rum, gin, vodka.

  • Hotel
    4.0

    Very impressive lobby, Large, somewhat run down rooms, Daily and thorough cleaning of the room, Very well maintained garden/grounds, Wi-fi in the room and even on the beach, Old-fashioned (rusty) room key and key (no code number on the safe)

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Information about Hotel Riu Palace Punta Cana

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Air conditioning

Room amenities

  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Bath tub
  • Wake up call/Alarm clock
  • Connecting rooms

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna

Other hotel information

  • Evening programs and entertainment
  • Babysitting/Child services
  • Eurocard/Mastercard
  • English
  • Car hire
  • Currency exchange
  • Children welcome
  • Free Wifi access included