# 15 of 35 hotels in Skanes

Helya Beach & Spa(3.5 stars)

Zone Touristique Skanes View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.0
  • Room
    4.3
  • Service
    4.0
  • Location
    4.2
  • Gastronomy
    3.2
  • Sport & Leisure
    4.2

Rating breakdown

  • excellent
    9
  • very good
    6
  • acceptable
    3
  • poor
    8
  • terrible
    2
Read all hotel reviews

The most helpful positive review

4.730555555555555

It has all the facilities wonderful worked. The staff were very friendly, in the various bars less friendly. For a short break the hotel is very pleasant, quiet. The noise from the planes was not to be heard. The beach was very nice. We didn't like the food, was almost always lukewarm and too few selection. On the whole it was a relaxing vacation. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.611111111111111

Elevator between 1st and 2. floor stick... We (2 adults,1 toddler, and 1 baby) Pressed several times on the waited for rescue. You heard the shrill alarm tone but no one came to help. After about 10 minutes got my mrs difficulty in breathing and the 5-year-old child got panic and started to cry. I proposed several times with the hand against the elevator door even us attentive. Sometime we heard as someone from the outside purely called. As it became appa …  read hotel review

read more Acceptable, Poor, Terrible reviews
Klaudia
Warning! Do not go there.
  • Hotel not recommended
  • Couples
  • Beach holiday
  • July 2014
The place was a disgrace. The evening meal was similar to lunchtime with long waits and dirty tables, there were also birds in the dining room that the staff appeared to make no attempt to remove ( the chairs cover that had bird droppings on it that were still there 3 days later). The lift serving our end of the Hotel was not working. When we looked around the hotel and spoke to staff they were surprised we were from England and told us they did not normally have English guests as they took Russian and other eastern European guests. ... We discovered we were the only English guests in the hotel!! read hotel review
  • Hotel
    1.0

    The place was a disgrace. The evening meal was similar to lunchtime with long waits and dirty tables, there were also birds in the dining room that the staff appeared to make no attempt to remove ( the chairs cover that had bird droppings on it that were still there 3 days later). The lift serving our end of the Hotel was not working. When we looked around the hotel and spoke to staff they were surprised we were from England and told us they did not normally have English guests as they took Russian and other eastern European guests. We discovered we were the only English guests in the hotel!!

  • Gastronomy
    1.0

    Only about 50% of the tables were set for lunch and the cloths on the tables were covered in stains from previous meals. After having to wait for plates due to the hotel apparently not having enough crockery, glasses or cutlery for the number of guests we attempted to get a meal from the buffet, only to find most of the trays of food were empty and you spent a long time waiting for them to be replenished. It wasn't possible to get a meal without waiting for food to arrive. This proved to be the case for the whole holiday. On the worst occasion from entering the dining room to finally sitting down to eat was 35 minutes, due to waiting for plates, then food, then for glasses to get a drink. The dining room was unbearably hot with no signs of airconditioning working, this was the same throughout the public areas of the hotel.

  • Room
    1.0

    No AC. Dirty room. No fridge. TV with only one English chanel 'BBC World News'

  • Location
    3.0

    Close to the beach. English holidaymakers can't book anything for this is the Eastern European speaking place.

  • Sport & Leisure
    2.0

    The indoor pool filthy and no one was using it,

  • Service
    1.0

    After booking through a Uk website I feel I am entitled to expect the hotel takes English guests and I am certain that the hotel should reach the standards expected of a 4* establishment. Unfortunately it isn't. When we found our room we discovered it was thick in dust everywhere and spent the first 20 minutes cleaning a layer of dust off the bedhead dressing table e.t.c.

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Gabriele Rohrer
Beware! This hotel never again!
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2013
The hotel was definitely very nice, but that is unfortunately already long ago, it is quite worn, which is broken, remains broken, nothing is repaired or renovated! Our room was okay, thanks to regular tip also always clean. The biggest nightmare was, that we with arrival said got, that no reservation for us, so who knew nothing at all of us! After a long wait and some inquiring came a call from the travel agent (bucher-travel), that the hotel unfortunately overbooked and we with the taxi into another hotel drive! My husband, the tunisians is, the manager and a riesenstreit ... starting, and see there, suddenly we had a room (strange or and even with a sea view). When i with the tour guide, the next day into the hotel came, complained, he showed, that it everything just sch. No matter, what's on, since one can make nothing, and so on. The last! The beach was beautiful, the sea was wonderfully warm, only unfortunately far from enough beach chairs at the beach and also at the pool! The hotel was to 90% of russians, the behave worse than animals, which one must see even, otherwise one believes it not, within 10 minutes was the buffet devastated, there were no plates, no glasses etc. More since. Terrible! We had to tip, so that we have a bottle of water got, the russians guzzled the Wodka bottle all inclusive, this is really the last! All in all, you are in this hotel only with tip further, no matter, whether in the restaurant, at the bar. Oh yes, the receptionist was extremely rude! So we are extremely disappointed and book this hotel certainly never again! And we book also certainly no more vacation with bucher travel! read hotel review
  • Service
    1.0

    As mentioned above, in this hotel there is no such thing as service not. Much too little staff, the totally overloaded and only with tips a bit more will. The fact is, that complaints of any kind absolutely no interest, to only shoulder-twitch, no excuse, no change, one feels as guest does not welcome!

  • Sport & Leisure
    2.0

    The pool is really nice and our daughter had also much fun with the slides, but unfortunately the tiles around the pool was slippery, we often observed, that someone slipped and fell down. Entertainment was actually only super loud music, that was it!

  • Gastronomy
    1.0

    We were always only in the same restaurant for lack of alternatives, the food was almost always the same and often cold, the drinks were fast empty, and it came only tap water instead of Cola, Fanta etc... The table cloths were almost always dirty, but due to the fact, that simply much too little staff there was, the came with the best will not afterwards! We got all stomach problems (diarrhea, flatulences).

  • Location
    4.0

    The hotel is located right opposite the airport monastir, but it is not noisy and one doesn't feel bothered by aircraft noise. Us it is incomprehensible, why this airport almost not more terminals, we ended up in Enfidha when Hammamet and had to about 1.5 hours go by bus, though we would have to foot go! Total nonsense!

  • Hotel
    1.0

    The hotel was definitely very nice, but that is unfortunately already long ago, it is quite worn, which is broken, remains broken, nothing is repaired or renovated! Our room was okay, thanks to regular tip also always clean. The biggest nightmare was, that we with arrival said got, that no reservation for us, so who knew nothing at all of us! After a long wait and some inquiring came a call from the travel agent (bucher-travel), that the hotel unfortunately overbooked and we with the taxi into another hotel drive! My husband, the tunisians is, the manager and a riesenstreit starting, and see there, suddenly we had a room (strange or and even with a sea view). When i with the tour guide, the next day into the hotel came, complained, he showed, that it everything just sch... No matter, what's on, since one can make nothing, and so on. The last! The beach was beautiful, the sea was wonderfully warm, only unfortunately far from enough beach chairs at the beach and also at the pool! The hotel was to 90% of russians, the behave worse than animals, which one must see even, otherwise one believes it not, within 10 minutes was the buffet devastated, there were no plates, no glasses etc. More since. Terrible! We had to tip, so that we have a bottle of water got, the russians guzzled the Wodka bottle all inclusive, this is really the last! All in all, you are in this hotel only with tip further, no matter, whether in the restaurant, at the bar... Oh yes, the receptionist was extremely rude! So we are extremely disappointed and book this hotel certainly never again! And we book also certainly no more vacation with bucher travel!

  • Room
    3.0

    Our room was very nice, the beds were comfortable, the bathroom and the toilet clean, what the regular tip. Tv we didn't use it, since one extra at the reception for a fee the remote control to get, and also, you can hear anyway nothing because of the loud music. We had a sea view, which was really nice, for example in the morning if it still was quiet.

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Herbert
Never again, to two days of relocated!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The complex is although already somewhat older but still in a relatively good condition. The hygiene is too many good as to designate. We were already for the 3 time here and we will not do so again. The selection of food, no matter wether in the morning or evenings, very sparsely. read hotel review
  • Gastronomy
    1.0

    Quality and quantity leaves all wishes open!

  • Hotel
    4.0

    The complex is although already somewhat older but still in a relatively good condition. The hygiene is too many good as to designate. We were already for the 3 time here and we will not do so again. The selection of food, no matter wether in the morning or evenings, very sparsely.

  • Location
    4.0

    Directly at the airport from monastir (the but unfortunately only very rarely approached). The beach is right next to the hotel and also very nice.

  • Room
    3.0

    The furniture as the hotel already in old.

  • Service
    2.0

    The staff are curt and rather rude.

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Information about Helya Beach & Spa

Hotel Information

hotel.de

hotel.de *

This great property decorated with a mix of contemporary styles that suits the hotel perfectly.The hotel has an enviable location close to Monastir airport and is close to 2 fine 18 hole golf courses The hotel offers great pool areas and private beach access and a non stop 24 hours all inclusive package with local and international meals and snacks and a selection of local drinks. Guests come back time and again to this hotel which is a short taxi ride from the cities of Monastir and Sousse. The rooms are intimate and modern with en suite bath or shower rooms and are air conditioned in high season. Rooms have balcony or terrace The Ultra All Inclusive package also includes buffet meals and snacks from various outlets depending on season and weather. Alcoholic and soft drinks also from 10H00 till O0H00 served in the lobby bar and snack bar in Summer months. Drinks include tea and coffee, sodas, local beer and wines and locally produced vodka, gin, whisky, anisette, muscat, Tunisian boukha and Thibarine . There are plenty of sporting activities available at the hotel for the all inclusive customer that also include non motorised watersports in the Summertime. This hotel is a great choice for all types of customer looking for arelaxed and comfortable club environment and the pool area and beach is perfect.Close to Monastir airport. The resorts of Monastir and Sousse are easily accessed by bus, taxi or metro.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

Hotel News

29/04/2011:

After renovation works, Helya Beach & Spa welcomed its first guests on 16/04/2011.

Twitter news from helyabeach

Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Hotel safe
  • Internet
  • Lift
  • Number of lifts: 2
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Additional childrens' bed
  • Phone
  • Satellite TV
  • Central heating
  • Balcony
  • Bathroom
  • Inside access
  • Wake up call/Alarm clock
  • Connecting rooms

Gastronomy

  • Restaurant
  • Vegetarian dishes
  • Hotel bar
  • Cafe
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Number of tennis courts: 2

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 4 Stars
  • Babysitting/Child services
  • Kids club (6-9 years)
  • German
  • Early check in
  • Late check out
  • Express check in and check out
  • Cash payment
  • English
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service