# 18 of 37 hotels in Skanes

Helya Beach & Spa(3.5 stars)

Zone Touristique Skanes View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.8
  • Room
    4.1
  • Service
    3.9
  • Location
    4.1
  • Gastronomy
    3.3
  • Sport & Leisure
    4.0

Rating breakdown

  • excellent
    9
  • very good
    6
  • acceptable
    5
  • poor
    9
  • terrible
    2
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The most helpful positive review

4.730555555555555

It has all the facilities wonderful worked. The staff were very friendly, in the various bars less friendly. For a short break the hotel is very pleasant, quiet. The noise from the planes was not to be heard. The beach was very nice. We didn't like the food, was almost always lukewarm and too few selection. On the whole it was a relaxing vacation. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.611111111111111

Elevator between 1st and 2. floor stick... We (2 adults,1 toddler, and 1 baby) Pressed several times on the waited for rescue. You heard the shrill alarm tone but no one came to help. After about 10 minutes got my mrs difficulty in breathing and the 5-year-old child got panic and started to cry. I proposed several times with the hand against the elevator door even us attentive. Sometime we heard as someone from the outside purely called. As it became appa …  read hotel review

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Klaudia
Warning! Do not go there.
  • Hotel not recommended
  • Couples
  • Beach holiday
  • July 2014
The place was a disgrace. The evening meal was similar to lunchtime with long waits and dirty tables, there were also birds in the dining room that the staff appeared to make no attempt to remove ( the chairs cover that had bird droppings on it that were still there 3 days later). The lift serving our end of the Hotel was not working. When we looked around the hotel and spoke to staff they were surprised we were from England and told us they did not normally have English guests as they took Russian and other eastern European guests. ... We discovered we were the only English guests in the hotel!! read hotel review
  • Hotel
    1.0

    The place was a disgrace. The evening meal was similar to lunchtime with long waits and dirty tables, there were also birds in the dining room that the staff appeared to make no attempt to remove ( the chairs cover that had bird droppings on it that were still there 3 days later). The lift serving our end of the Hotel was not working. When we looked around the hotel and spoke to staff they were surprised we were from England and told us they did not normally have English guests as they took Russian and other eastern European guests. We discovered we were the only English guests in the hotel!!

  • Gastronomy
    1.0

    Only about 50% of the tables were set for lunch and the cloths on the tables were covered in stains from previous meals. After having to wait for plates due to the hotel apparently not having enough crockery, glasses or cutlery for the number of guests we attempted to get a meal from the buffet, only to find most of the trays of food were empty and you spent a long time waiting for them to be replenished. It wasn't possible to get a meal without waiting for food to arrive. This proved to be the case for the whole holiday. On the worst occasion from entering the dining room to finally sitting down to eat was 35 minutes, due to waiting for plates, then food, then for glasses to get a drink. The dining room was unbearably hot with no signs of airconditioning working, this was the same throughout the public areas of the hotel.

  • Room
    1.0

    No AC. Dirty room. No fridge. TV with only one English chanel 'BBC World News'

  • Location
    3.0

    Close to the beach. English holidaymakers can't book anything for this is the Eastern European speaking place.

  • Sport & Leisure
    2.0

    The indoor pool filthy and no one was using it,

  • Service
    1.0

    After booking through a Uk website I feel I am entitled to expect the hotel takes English guests and I am certain that the hotel should reach the standards expected of a 4* establishment. Unfortunately it isn't. When we found our room we discovered it was thick in dust everywhere and spent the first 20 minutes cleaning a layer of dust off the bedhead dressing table e.t.c.

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Gabriele Rohrer
Beware! This hotel never again!
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2013
The hotel was definitely very nice, but that is unfortunately already long ago, it is quite worn, which is broken, remains broken, nothing is repaired or renovated! Our room was okay, thanks to regular tip also always clean. The biggest nightmare was, that we with arrival said got, that no reservation for us, so who knew nothing at all of us! After a long wait and some inquiring came a call from the travel agent (bucher-travel), that the hotel unfortunately overbooked and we with the taxi into another hotel drive! My husband, the tunisians is, the manager and a riesenstreit ... starting, and see there, suddenly we had a room (strange or and even with a sea view). When i with the tour guide, the next day into the hotel came, complained, he showed, that it everything just sch. No matter, what's on, since one can make nothing, and so on. The last! The beach was beautiful, the sea was wonderfully warm, only unfortunately far from enough beach chairs at the beach and also at the pool! The hotel was to 90% of russians, the behave worse than animals, which one must see even, otherwise one believes it not, within 10 minutes was the buffet devastated, there were no plates, no glasses etc. More since. Terrible! We had to tip, so that we have a bottle of water got, the russians guzzled the Wodka bottle all inclusive, this is really the last! All in all, you are in this hotel only with tip further, no matter, whether in the restaurant, at the bar. Oh yes, the receptionist was extremely rude! So we are extremely disappointed and book this hotel certainly never again! And we book also certainly no more vacation with bucher travel! read hotel review
  • Service
    1.0

    As mentioned above, in this hotel there is no such thing as service not. Much too little staff, the totally overloaded and only with tips a bit more will. The fact is, that complaints of any kind absolutely no interest, to only shoulder-twitch, no excuse, no change, one feels as guest does not welcome!

  • Sport & Leisure
    2.0

    The pool is really nice and our daughter had also much fun with the slides, but unfortunately the tiles around the pool was slippery, we often observed, that someone slipped and fell down. Entertainment was actually only super loud music, that was it!

  • Gastronomy
    1.0

    We were always only in the same restaurant for lack of alternatives, the food was almost always the same and often cold, the drinks were fast empty, and it came only tap water instead of Cola, Fanta etc... The table cloths were almost always dirty, but due to the fact, that simply much too little staff there was, the came with the best will not afterwards! We got all stomach problems (diarrhea, flatulences).

  • Location
    4.0

    The hotel is located right opposite the airport monastir, but it is not noisy and one doesn't feel bothered by aircraft noise. Us it is incomprehensible, why this airport almost not more terminals, we ended up in Enfidha when Hammamet and had to about 1.5 hours go by bus, though we would have to foot go! Total nonsense!

  • Hotel
    1.0

    The hotel was definitely very nice, but that is unfortunately already long ago, it is quite worn, which is broken, remains broken, nothing is repaired or renovated! Our room was okay, thanks to regular tip also always clean. The biggest nightmare was, that we with arrival said got, that no reservation for us, so who knew nothing at all of us! After a long wait and some inquiring came a call from the travel agent (bucher-travel), that the hotel unfortunately overbooked and we with the taxi into another hotel drive! My husband, the tunisians is, the manager and a riesenstreit starting, and see there, suddenly we had a room (strange or and even with a sea view). When i with the tour guide, the next day into the hotel came, complained, he showed, that it everything just sch... No matter, what's on, since one can make nothing, and so on. The last! The beach was beautiful, the sea was wonderfully warm, only unfortunately far from enough beach chairs at the beach and also at the pool! The hotel was to 90% of russians, the behave worse than animals, which one must see even, otherwise one believes it not, within 10 minutes was the buffet devastated, there were no plates, no glasses etc. More since. Terrible! We had to tip, so that we have a bottle of water got, the russians guzzled the Wodka bottle all inclusive, this is really the last! All in all, you are in this hotel only with tip further, no matter, whether in the restaurant, at the bar... Oh yes, the receptionist was extremely rude! So we are extremely disappointed and book this hotel certainly never again! And we book also certainly no more vacation with bucher travel!

  • Room
    3.0

    Our room was very nice, the beds were comfortable, the bathroom and the toilet clean, what the regular tip. Tv we didn't use it, since one extra at the reception for a fee the remote control to get, and also, you can hear anyway nothing because of the loud music. We had a sea view, which was really nice, for example in the morning if it still was quiet.

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Information about Helya Beach & Spa

Hotel Information

Hotel description

Hotel description

Hotel News

29/04/2011:

After renovation works, Helya Beach & Spa welcomed its first guests on 16/04/2011.

Twitter news from helyabeach

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Rooms with disabled access
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Number of lifts: 2
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • TV
  • Satellite TV
  • Air conditioning
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock
  • Connecting rooms

Gastronomy

  • Restaurant
  • Vegetarian dishes
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Tennis court
  • Outdoor

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Hammam
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Kids club (6-9 years)
  • English
  • Early check in
  • Late check out
  • Express check in and check out
  • Visa
  • English
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper