# 18 of 36 hotels in Skanes

Helya Beach & Spa(3.5 stars)

Zone Touristique Skanes View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.9
  • Room
    4.2
  • Service
    4.1
  • Location
    4.5
  • Gastronomy
    3.7
  • Sport & Leisure
    4.3

Rating breakdown

  • excellent
    8
  • very good
    4
  • acceptable
    3
  • poor
    4
  • terrible
    2
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The most helpful positive review

4.730555555555555

It has all the facilities wonderful worked. The staff were very friendly, in the various bars less friendly. For a short break the hotel is very pleasant, quiet. The noise from the planes was not to be heard. The beach was very nice. We didn't like the food, was almost always lukewarm and too few selection. On the whole it was a relaxing vacation. …  read hotel review

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The most helpful negative review

2.611111111111111

Elevator between 1st and 2. floor stick... We (2 adults,1 toddler, and 1 baby) Pressed several times on the waited for rescue. You heard the shrill alarm tone but no one came to help. After about 10 minutes got my mrs difficulty in breathing and the 5-year-old child got panic and started to cry. I proposed several times with the hand against the elevator door even us attentive. Sometime we heard as someone from the outside purely called. As it became appa …  read hotel review

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Klaudia
Warning! Do not go there.
  • Hotel not recommended
  • Couples
  • Beach holiday
  • July 2014
The place was a disgrace. The evening meal was similar to lunchtime with long waits and dirty tables, there were also birds in the dining room that the staff appeared to make no attempt to remove ( the chairs cover that had bird droppings on it that were still there 3 days later). The lift serving our end of the Hotel was not working. When we looked around the hotel and spoke to staff they were surprised we were from England and told us they did not normally have English guests as they took Russian and other eastern European guests. ... We discovered we were the only English guests in the hotel!! read hotel review
  • Hotel
    1.0

    The place was a disgrace. The evening meal was similar to lunchtime with long waits and dirty tables, there were also birds in the dining room that the staff appeared to make no attempt to remove ( the chairs cover that had bird droppings on it that were still there 3 days later). The lift serving our end of the Hotel was not working. When we looked around the hotel and spoke to staff they were surprised we were from England and told us they did not normally have English guests as they took Russian and other eastern European guests. We discovered we were the only English guests in the hotel!!

  • Gastronomy
    1.0

    Only about 50% of the tables were set for lunch and the cloths on the tables were covered in stains from previous meals. After having to wait for plates due to the hotel apparently not having enough crockery, glasses or cutlery for the number of guests we attempted to get a meal from the buffet, only to find most of the trays of food were empty and you spent a long time waiting for them to be replenished. It wasn't possible to get a meal without waiting for food to arrive. This proved to be the case for the whole holiday. On the worst occasion from entering the dining room to finally sitting down to eat was 35 minutes, due to waiting for plates, then food, then for glasses to get a drink. The dining room was unbearably hot with no signs of airconditioning working, this was the same throughout the public areas of the hotel.

  • Room
    1.0

    No AC. Dirty room. No fridge. TV with only one English chanel 'BBC World News'

  • Location
    3.0

    Close to the beach. English holidaymakers can't book anything for this is the Eastern European speaking place.

  • Sport & Leisure
    2.0

    The indoor pool filthy and no one was using it,

  • Service
    1.0

    After booking through a Uk website I feel I am entitled to expect the hotel takes English guests and I am certain that the hotel should reach the standards expected of a 4* establishment. Unfortunately it isn't. When we found our room we discovered it was thick in dust everywhere and spent the first 20 minutes cleaning a layer of dust off the bedhead dressing table e.t.c.

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Information about Helya Beach & Spa

Hotel Information

Hotel description

Hotel description

Hotel News

29/04/2011:

After renovation works, Helya Beach & Spa welcomed its first guests on 16/04/2011.

Twitter news from helyabeach

Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Clothes shop
  • Play rooms
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Additional childrens' bed
  • TV
  • Satellite TV
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock
  • Connecting rooms

Gastronomy

  • Restaurant
  • Vegetarian dishes
  • Hotel bar
  • Cafe
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Equipment rental

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Non-hotel guests can/cannot access the area: closed
  • Italian
  • Early check in
  • Late check out
  • Express check in and check out
  • English
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service