# 4 of 36 hotels in Caracas

Hotel JW Marriott Caracas(5 stars)

Avenida Venezuela Con Calle Mohedano Caracas View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.5
  • Room
    5.5
  • Service
    4.0
  • Location
    5.3
  • Gastronomy
    4.8
  • Sport & Leisure
    3.5

Rating breakdown

  • excellent
    0
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Pedro
JW Marriott Caracas: OK but not JW
  • Recommended hotel
  • Friends
  • Business trip
  • May 2013
The hotel itself is mostly used by business people or people who are visiting Caracas for a short stay. All of the staff are very formal and treat guests with respect. However service is not as good as it should be. At the restaurant food takes a lot of time before it gets to the table and sometimes it gets burnt or cold as if someone forgot to handle it. Breakfast is okay, but don't expect much diversity. Sometimes there are no yogurts for example and you can notice that the orange juice is not fresh. There's also a lack ... of fresh bread most of the days. The pool itself is good but there are no ashtrays for smoking guests, even if requested. The room is top of the notch: king size bed with a really big bathroom with bath tub and shower. Great furniture. Internet is very slow and expensive. The laundry service is great, but expensive. If you refuse to leave a credit card at the front desk, they'll refuse to deliver your clothes. Overall, if you go to Caracas on business, this will be the best place to stay. You feel safe and to me it is on a great location with shopping centers and restaurants around you. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    3.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    3.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    1.0
  • Sport & Leisure
    3.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    2.0
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Information about Hotel JW Marriott Caracas

Hotel Information

hotel.de

hotel.de *

Our entire staff would like to happily welcome you to the JW Marriott Hotel Caracas. The Marriott International family would like to welcome you to the JW Marriott Hotel Caracas! Luxury Hotels are easy to find, but they are not all created equal. Make the right choice and book a room at this accommodating hotel to enjoy all of its features and benefits! The hotel offers lots of parking spaces for its visitors. Take advantage of the Wi-Fi connection in the hotel to go online. Make yourself at home Our experienced staff at reception will be happy to assist you around the clock, e.g. with a punctual wake-up service. Our elevator is available to take you to the upper floors of the well-appointed hotel. Ask about our day care services if you are a proud parent in need of a break. Where you will stay Ask our experienced hotel staff about the minibar storing cold refreshing beverages, the blow-dryer as well as the easy-to-use air conditioning system that are included in each room. All of the hotel guests appreciate the safe, the hand-held hair-dryer, the radio receiver and the desk in all of our rooms. A convenient phone, a TV with plenty of entertaining programmes as well as a kettle ideal for brewing a cup of coffee in the morning are featured in your hotel room. All rooms in our hotel have a separate bathroom, all equipped with bathtub, bathrobe, and hairdryer for your convenience. Our hotel offers a shower in all rooms. Hotel rooms can be equipped with children's beds, please request when making a booking. Relax or be active Keep yourself fit by working out in our modern fitness room or by going for a swim in the hotel pool. Enjoy the sun and keep fit in the cooling waters of our outdoor pool. Lounge around in our hotel's sauna.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning

Room amenities

  • Writing bureau
  • TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Hair dryer

Gastronomy

  • Breakfast
  • Restaurant
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Beauty treatments
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Express check in and check out
  • Car hire
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service