# 7 of 32 hotels in Caracas

Hotel JW Marriott Caracas(5 stars)

Avenida Venezuela Con Calle Mohedano Caracas View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.5
  • Room
    5.5
  • Service
    4.0
  • Location
    5.3
  • Gastronomy
    4.8
  • Sport & Leisure
    3.5

Rating breakdown

  • excellent
    0
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Pedro
JW Marriott Caracas: OK but not JW
  • Recommended hotel
  • Friends
  • Business trip
  • May 2013
The hotel itself is mostly used by business people or people who are visiting Caracas for a short stay. All of the staff are very formal and treat guests with respect. However service is not as good as it should be. At the restaurant food takes a lot of time before it gets to the table and sometimes it gets burnt or cold as if someone forgot to handle it. Breakfast is okay, but don't expect much diversity. Sometimes there are no yogurts for example and you can notice that the orange juice is not fresh. There's also a lack ... of fresh bread most of the days. The pool itself is good but there are no ashtrays for smoking guests, even if requested. The room is top of the notch: king size bed with a really big bathroom with bath tub and shower. Great furniture. Internet is very slow and expensive. The laundry service is great, but expensive. If you refuse to leave a credit card at the front desk, they'll refuse to deliver your clothes. Overall, if you go to Caracas on business, this will be the best place to stay. You feel safe and to me it is on a great location with shopping centers and restaurants around you. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    3.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    3.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    1.0
  • Sport & Leisure
    3.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    2.0
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Information about Hotel JW Marriott Caracas

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This hotel is located on the Avenue Venezuela close to Mohedano Street and Tamanaco Street in Caracas. There are plenty of restaurants, bars and links to the public transport network within easy reach of the hotel and the beach is 30 km away.
  • The establishment comprises a total of 269 accommodation units. Guests of the establishment are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. Amenities include a safe. Internet access is available in public areas. Gastronomic options include a restaurant, a breakfast room, a café and a bar. Guests arriving in their own vehicles can park in the car park. Additional services include medical assistance, room service, a laundry and a hairdressing salon.
  • All accommodation units feature air conditioning and a bathroom. Bathrooms with wheelchair access are also bookable. Each accommodation unit features a double bed or a king-size bed. A safe and a minibar also feature. The rooms offer a range of amenities, including tea and coffee making equipment. An ironing set is also available to guests. Internet access, a telephone, a TV and a stereo system are provided for guests' convenience. Wheelchair-accessible accommodation units are also bookable. Each of the bathrooms features a shower, a bath and a hairdryer.
  • The swimming pool is ideal for a refreshing dip. Sun loungers and parasols offer the ideal way to unwind. Leisure options at the establishment include a gym. For a fee, tennis and golf are also available.
  • The establishment offers the following bookable meals and board options: breakfast, lunch and dinner.
  • The following credit cards are accepted at the establishment: American Express, VISA and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Minibar
  • Safe
  • Washing machine
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Breakfast
  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Express check in and check out
  • Car hire
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service