This was one of our 4-night escapes from the children to recharge our batteries. We must have obviously needed it as they did not even try to make us feel guilty for not bringing them this time.
We arrived at night. The complex lights up spectacularly but is not very well-lit for walking about it in the dark; particularly after a few drinks. Maybe that is why it is split up into separate areas, each with its own distinct pool and bar. There is an adult-only area, although as someone who was escaping their children for four nights ..., we did wonder how 16 plus year olds were therefore allowed in. We were not in an adults-only area but saw only toddlers and babies by us in what was a very very peaceful area by the Luna Bar.
There is a family area which has more noise and is centred around the Gondola bar. Near to that is the mini-club for youngsters up to 12. That looked well-equipped and colourful. However, with it being outside holidays, it appeared to be closed. There were mainly very young children and retired or escapers like us in the resort. There is a very impressive teenage building. It is the same building in which the towel kiosk is situated so there is an adult presence but it is otherwise unsupervised. It is very well-equipped with 2 pool tables, air hockey, two table-tennis tables, video game machines, etc. There was no-one using it when we were there but I suspect it is well-attended during high season.
We were generously upgraded. The room was spacious and comfortable with bed and sofa, along with large bathroom. Indeed, space seems to be a theme at La Marquise. The accommodations and activities are spread out but the walks help you keep trim lol! Having said that, the golf buggy drivers will take you anywhere in the resort and we often saw them stopping to offer walkers lifts.
Our only possible complaint, if we had one, would be that the double bed was not, in fact, a double but two single beds put together and made up as single beds with a cover thrown over both to give the (probably unintended) illusion that it was a double bed. My girlfriend was pleased in one respect but in another, apparently, it did nothing to diminish my snoring! And she found it most amusing when I slipped down the divide which developed when I leant across to kiss her goodnight on one occasion.
The room was kept clean and well-stocked with towels etc. There was a fridge which was empty for us (presumably due to us being on an all-inclusive board basis) so we used it to store chocolate. We think it might normally be a mini-bar for non-all-inclusive guests.
There is a widescreen plasma TV with internet capability. We cannot really comment on it as we only used it the first night to check the room-service menu (when we tried to order a diet coke we were told that room service stopped at 11am despite publicity to the contrary - but that did not annoy us, only made us laugh as I went down to the Crystal Bar for a coke for my beloved. At least there were no dragons to slay on the way).
The wi-fi signal in the room was very good. The only slightly irritating thing about it was that the i-pad and i-phone would not automatically log back in so you had to do it manually each time.
We were lucky enough to be upgraded to a room that opened up on to the pool on the roof of the main building. Having said that, many of the rooms overlook or open up on to pools, depending what floor you end up on in your particular building.
There are comments on here and elsewhere about noise in the rooms. We were awoken the first morning by the noise of a lot of furniture being moved. It was probably a cleaner. At first it was annoying but then we turned it into a positive to get our lazy bones out of bed for breakfast and our first day of sun. And you can't blame the cleaners for getting on with their jobs when they have so many rooms to clean. There was one evening where the people in the room above seemed to find a reason to move what must have been every piece of furniture in that room! Yet it did not go on all night but we could see how it might be annoying if someone was not very considerate of fellow-holidaymakers.
Staff are all, at the very least, friendly and polite. The majority are helpful, friendly, polite, chatty and wonderful. Of particular note whom we met are (please excuse any misspellings): Frosos and Phillipos in the Luna Bar; Crystanthous in L'Etoile and the Gondola; Vassily and Georgia in the Gondola. Nothing was too much trouble for these people - even just a chat. There were multi-lingual staff so no-one could really feel left out. They are a credit to the hotel.
We were all-inclusive. I have to start this section by saying that this was one of the best all-inclusive drinks and food packages we have experienced in the last 4 years or so. There was even sparkling wine included, which we have not seen outside the Caribbean. The local drinks are all drinkable for most people. There was a very good cocktail list and a wide range of other local drinks. My favourite was the Metaxa as my beloved and Phillippos can attest. At the very least, you will probably find something you like.
On the all-inclusive package, you get a dinner each in L'Etoile and the Gondola and the Grill and a lunch in the Gondola. Please check reception staff give you the relevant vouchers. I suspect because we checked in so late at night was why ours were overlooked and it was easily sorted out when we went to book at reception the following morning. However, we saw a wedding party getting quite upset about it happening to them when they turned up at the Gondola. Credit again to the restaurant staff and the groom for sorting it out very quickly between them. He went running up to reception for the vouchers after I explained what appeared to have gone wrong, just as Georgia was checking with reception what might have gone wrong.
We were not able to take our dinner in the Gondola during our 4 days so we were given a voucher to eat in L'Etoile. Now whether this was haute cuisine, or nouvelle cuisine, the menu looked to us like gobbledegook. We even discussed leaving and going to eat in the Da Vinci restaurant. However, Crystanthous and his team had been so pleasant and welcoming that we felt guilty in even considering it. So, we just picked the dishes we though might be okay. Thank goodness we did. Although not everything was to our personal taste, it was a wonderful food adventure that lasted over 2 hours. As my girlfriend pointed out, you could see the amount of work which had gone into preparing and presenting the food. It was all of the highest quality and accompanied by wonderful views of the village and the bay as the sun set.
The Grill sits next to L'Etoile on the roof of the main building, (this was all VERY handy for us of course). That food was also of the highest quality and enjoyable. Maybe a little more Greek than L'Etoile? A little more to our personal tastes perhaps, but we would not say one was better than the other. The staff at both were wonderful and friendly and helpful.
Breakfast, lunch and 2 dinners for us were in the Da Vinci restaurant. This is buffet service with drinks ordered by, and brought to, you. We had read the reviews before arriving and have to confess, were somewhat concerned after previous bad experiences. As plain Brits who like our food, we would advise that there was something for most people, if not everyone. Breakfast could be continental with breads and cheeses and meats to satisfy even the most hungry. Or if you liked cooked, well porridge (my girlfriend said it was too runny and undercooked for her but tasted delicious), streaky salted bacon, omelettes, boiled eggs (4 or 8 minutes), beans, milk cake; the list goes on. Just be careful with the boiled eggs - the 4 minute ones were my preference but some rawer ones inevitably slipped through the net; you know how difficult it is to get the egg running just right! The toaster and bread area could be difficult to encounter when it was busy but it was always worth the wait. And, as always, the staff were wonderful (sorry, I know it is sounding repetitive but I could not find anything about the staff to criticise).
The Crystal Bar was busy most evenings with entertainment such as karoake or live music on most occasions. There was occasional evening entertainment at the other bars. The Luna Bar was our favourite, manned by Frosos during the day and Phillipos in the evening. It may have had something to do with being right outside our room! The views from it also recommended it, no matter the time of day.
There are plenty of daytime activities and you can even hire cycles or go for a walk in the beautiful hills which surround the hotel. There are watersports on the beach and buses to Lindos and Rhodes regularly pass the front of the hotel. Although we did not use them, we understand that they are reliable and reasonable.
There is a hairdresser and spa area with indoor pool and gym. The pool and gym are open and free to all hotel residents. There have been comments on here about the pool temperature. It appeared to us that there was a difference in the temperature on the 2 days we used the indoor pool but I suspect that was more to do with the external temperature and weather. There are also a hallam (steam room) and sauna; both free. We treated ourselves to neck and back massages and facials on the final afternoon.Kiki and her team are welcoming and friendly and the prices are comparable to the high street in the UK (and cheaper than most hotels in the UK!). The equipment is modern with the massage table being on electric height adjustment - even the spa in the Hilton in Manchester did not have that last time we were there!
Check-in was very easy. The reception area is very impressive, particularly on first sight. The all-inclusive runs between 7am and midnight. Although we checked in after midnight, there were sandwiches and water unexpectedly but welcomingly waiting for us in our room fridge.
Check-out was equally easy. The hotel reception is set up with a separate check-out area. We asked about a late check-out and would have been charged E40. We could not blame the hotel or staff as it was obviously getting busier in the run-up to the holiday season and school holidays in the UK. I suspect those on here who have been lucky enough to get a free late check-out got it when the hotel was a bit quieter. However, it did not spoil our time. We simply handed our room key in at midday and topped up the 40E to spend an afternoon at the Spa to finish our holiday off in style! (Just as well as it rained quite a bit that day!).
This place has something for almost everyone and almost every taste. If we could afford it, (for various reasons we cannot take them out during term time), we would not hesitate to bring our 3 teenage children or 3 grown-up children with their youngsters here. We are just left instead hoping to snatch those low-season deals or that they will bring us when they come lol!
This hotel did not appear to be dominated by any one nationality. We heard lots of British, German, French, Italian, Spanish, and Scandinavian accents (although I may be wrong about the nationalities to be truthful - suffice it to say that the hotel clientele is international). It is to be commended for that as they try to get along with everyone and lots of the guests appeared to be following that spirit and mixing.
The hotel is not on the same side of the road as its private beach. This might seem a drawback but the management has turned it into a bit of fun with a passage under the road to it and golf carts taking you on request for free to and from it. The drivers are friendly and helpful. The beach bar is cool and relaxed. Although the sand is that gritty type seen on many Mediterranean islands, the hotel has provided stable wooden-slatted walkways. There are plenty of beds and, it appears, water sports during high season.
This is the ultimate relaxing resort which also caters for families with children or teenagers. We were told that the Luna bar area on the roof of the main building does not get to busy or noisy even during high season. So there is an additional escape other than the adults-only area.
There is entertainment 6 nights per week. We did not try it out but could hear the jazz band playing on the stage at the Luna bar from our room one evening. It sounded good. Karoake was down for twice a week in the Crystal Bar.
The prices of the indoor market which seems to sell most things you might want were very reasonable and in no way extortionate. We had needlessly brought mini-shampoos and conditioner and suncreams when the shop would have amply provided them at a reasonable price. There were even snacks and food and drink (yes, including booze!) for those not on all-inclusive which was all reasonably-priced too.
This hotel is not cheap to stay at during high season, certainly for large families. We got a good deal for the two of us, which was possibly due to the uncertainty of the weather. It paid off for us as we had wonderful weather except for the last day when we had wind and rain in late morning and early afternoon; it picked up just in time to go home. Surprise! Surprise! However, there are no hidden surprises.
The resort is well-maintained and well-staffed. It met our needs. We arrived with the aim of not expecting too much and leaving not disappointed. We left having thoroughly enjoyed ourselves and intend to return. Quite an achievement by La Marquise as we have always holidayed intending never to return to the same hotel and try as many as possible. Perhaps that says more than the rest of this (long-winded) review?
I guess what I am trying to say is that nowhere is perfect, even 5-star. There will be things about the hotel we have liked and others did not. There will possibly be some who will not be happy here or anywhere. As the hotel has responded to previous criticism, they are trying to satisfy a large number of people. Can I suggest that you let them know if you are unhappy with something, but do not make a drama of it? Humans make mistakes. Is not the test for particularly the leisure industry how they put them right or make up for them? Give La Marquise a try. Enjoy the relaxation they try to make you "suffer" lol! We certainly did. read hotel review