# 37 of 37 hotels in Akumal / Riviera Maya

Hotel Oasis Tulum(4.5 stars)

Carretera Chetumal Puerto Juarez View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.4
  • Room
    3.2
  • Service
    2.5
  • Location
    3.6
  • Gastronomy
    4.3
  • Sport & Leisure
    4.1

Rating breakdown

  • excellent
    0
  • very good
    2
  • acceptable
    2
  • poor
    0
  • terrible
    1
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Conny,Uli,Lucy
Didn't correspond to a 2 star hotel next to the Titanic.
  • Hotel not recommended
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
The hotel is in horrible condition, not 5 star and is not included in the endferntesten in the catalog descriptions of the tour operators. It drips when rain many ceiling lights and cracks in the ceiling. There are three hotels in the area : Oasis Tulum; Oasis grande Tulum and the sportoasis Tulum good to see the colors of the bracelets. Mostly canadian, american and italian guests. To our period we were only 11 german guests. read hotel review
  • Room
    1.0

    We had a deluxe room and got a moldy, damp, from the ceiling dripping discharge standard 3115. After protest the rep gave it after 3 days and only by two fellow sufferer the us the preference gave, a new easy muffigriechendes standard 3106. According to the tourist guide, there were no deluxe rooms, because the hot at deluxestandard rooms. (lawyers clarify the) There is no coffee or tea making facilities. Minibar was eventually suddenly filled with Cola, beer and water. Ironing board or iron of course there was also not. On the terrace from the zweitzimmer were only 2 old plastic chairs, because more space wasn't there. As standard enough, but booked deluxe far from a lot of space. On a 3. bed for our daughter, we would probably still wait. Air conditioning we had, because the smelled musty moldy, a total keimschleuder.

  • Hotel
    1.0

    The hotel is in horrible condition, not 5 star and is not included in the endferntesten in the catalog descriptions of the tour operators. It drips when rain many ceiling lights and cracks in the ceiling. There are three hotels in the area : Oasis Tulum; Oasis grande Tulum and the sportoasis Tulum good to see the colors of the bracelets. Mostly canadian, american and italian guests. To our period we were only 11 german guests.

  • Service
    2.0

    Friendly were almost all, only you don't you know, whether the not only played.! Finally we were no grandegäste. Room was cleaned every day, even at 8:30 a. m. or only around 4:30 p. m.. There was child care in the kids club. It is so from 9 am until 18 hours, but it is unfortunately only with italian and grande children to the lunch go. Thanks to Adriana, the as good german, that our small in the club went, it is otherwise not in kids club. Complaints are not taken serious. I give 2 points because of, we call it, ' freundlichkeit'und Adriana.

  • Location
    3.0

    Distance to the beach is actually not shorter, as there are already is. To the airport it was without head other hotels 1 stunde20 minutes Shopping there except for two small stores in the hotel. Everything with taxi or bus on the route, since it further away.

  • Gastronomy
    2.0

    Oasis Tulum only a buffeerestaurante with atmosphere like at the train station, a mexican with vorbestellung, an asian and sushi bar. Everything else we couldn't test, because the grandegästen reserved is. Bars there was only two of us' normalies' We have always found something to eat, but it was everything else than delicious. Rolls too sweet dough, meat too tough and if you like fish every day food?! Prices are quite quite appealing when it cheap, which surely now going to change with the tax increase. Cleanliness was quite appealing when it, but there was a dirty plate.

  • Sport & Leisure
    1.0

    There was a gym with some equipment and the Tennis and golf was only for grandegäste reserved. Unfortunately for us only for a fee of 2000 Peso. The pool is a thing for itself. The us became ill and also during our stay in the area for a day locked. (clarify lawyers for us) There are couches at the beach and at the pool was definitely too little. Without towel reservers the whole day not appear there would be sufficient. I am a, the towels and the beach chairs occupied with the body which sonnt. :-) There was entertainment, but not intrusive. Evening in the theaters too loud, too stuffy and small room.

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Great, but really an oasis in anywhere!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
Very beautiful hotel, unfortunately very isolated. Without the bus or taxi is not in the next town. Staff and facilities really good, entertainment kept within limits. The wonderful pool your peace. The staff are typically mexican very friendly. Extras such as internet are outrageously expensive (10 $/ h). Breakfast, lunch and in the evenings always good fresh food. Snackbars ok. Beach is also great, but it was a little windy, when we were there. Recommendation. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    2.5
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    2.0
    Other leisure activities available
    4.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    4.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    6.0
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Information about Hotel Oasis Tulum

Hotel Information

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Hotel safe
  • Lift
  • Air conditioning

Room amenities

  • Writing bureau
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Other hotel information

  • City hotel
  • 24 hour reception
  • Car hire
  • Information desk
  • Children welcome
  • Newspaper