# 8 of 343 hotels in Zermatt

BEST WESTERN Alpen Resort(4 stars)

Spissstrasse 52 Show map
Hotel Pictures - BEST WESTERN Alpen Resort
Average
Recommended
Trend

At a glance

  • Very clean and tidy (8)
    "Very clean and tidy" found in 8 reviews
    • " ... that you are in the off season to visit was: particularly welcome we felt not. Positive: beautiful, although outdated spa facilities ( what for the rest of the hotel applies), this was always very clean and tidy . We were almost always alone. Similarly, the tennis court only used by us, which a big plus of ... " 
      5.416666666666667
      May 2012
    • " A great hotel with spacious, sole-Hallenbabad " 
      5.472222222222221
      July 2011
    • " A very good hotel nearby MGB-train station and the gornergrat train station. Pick-up from the train station by ... " 
      5.472222222222221
      July 2011
    • " Very comfortable, almost informal atmosphere in the hotel, my room had a fabulous view of Matterhorn, price-performance is perfectly ... " 
      5.2333333333333325
      February 2012
    • " Very comfortable, almost informal atmosphere in the hotel, my room had a fabulous view of Matterhorn, price-performance is perfectly reasonable. I can only single room judge, they are really very well equipped . all in all gladly again a skiing vacation in this hotel. " 
      5.2333333333333325
      February 2012
    • " the hotel is exactly my idea of a comfortable hotels in the mountains with much charm. The hotel complex is not too big, very clean and tidy held. the breakfast is great! Despite low season and rather few guests, a wide choice the Swiss ... " 
      5.5
      December 2011
    • " excellent familyrooms. Very kind and helpful staff. fantastic ski area with a perfect infrastructure. Nice view on the matterhorn. delightful meals. great wellness faciliti es : clean pool - little but nice jacuzzi " 
      5.861111111111112
      July 2012
    • " Our 3rd stay at this excellent hotel . Staff are always friendly and very attentive, food is varied, plentiful and of a high ... " 
      6
      April 2012
  • Food was very good (7)
    "Food was very good" found in 7 reviews
    • " ... refreshing! Quality of evening food was inconsistent: first week was very disappointing, did not meet the four star superior standards. Second week quality of choice menus, presentation and food was very good . Service in the evenings lacked consistency. Entertainment was pleasant. " 
      5.166666666666667
      January 2012
    • " Quality of evening food was inconsistent: first week was very disappointing, did not meet the four star superior standards. Second week quality of choice menus, presentation and food was very good . " 
      5.166666666666667
      January 2012
    • " Friendly staff, good food , beautiful pool. Ideal for the springtime in the area from Zermatt discover with a visit to the ... " 
      5.958333333333333
      June 2012
    • " Friendly staff, good food, beautiful pool. Ideal for the springtime in the area from Zermatt discover with a visit to the sauna / pool to relaxation and the day with a good food complete. " 
      5.958333333333333
      June 2012
    • " the hotel is exactly my idea of a comfortable hotels in the mountains with much charm. The hotel complex is not too big, very clean and tidy held. the breakfast is great ! Despite low season and rather few guests, a wide choice the Swiss delicacies at the buffet ... " 
      5.5
      December 2011
    • " The children are in the swimming pool quasi under, get straight access to other children, the food is excellent , the children get every requirement without extra charge, the staff are touching nice (to all, ... " 
      5.875
      May 2012
    • " We have been coming since more than 10 years winter holiday the Alpen resort hotel. The hotel is very well located and has a excellent kitchen . The spacious spa facilities invites after skiing to relax a. Extremely friendly and helpful ... " 
      6
      May 2012
  • Friendly staff (3)
    "Friendly staff" found in 3 reviews
    • " Friendly staff , good food, beautiful pool. Ideal for the springtime in the area from Zermatt discover with a ... " 
      5.958333333333333
      June 2012
    • " ... since more than 10 years winter holiday the Alpen resort hotel. The hotel is very well located and has a excellent kitchen. The spacious spa facilities invites after skiing to relax a. Extremely friendly and helpful staff . International audience with guests from the entire world but nevertheless heimilige comfort ... " 
      6
      May 2012
    • " excellent familyrooms. Very kind and helpful staf f. fantastic ski area with a perfect infrastructure. Nice view on the matterhorn. delightful ... " 
      5.861111111111112
      July 2012

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.7
  • Service
    5.5
  • Location
    5.6
  • Gastronomy
    5.3
  • Sport
    5.8

Rating breakdown

  • Excellent
    16
  • Very Good
    1
  • Acceptable
    0
  • Poor
    0
  • Terrible
    0
Read all hotel reviews

Summary of guest reviews by categories

Hotel in general
  • " A great hotel with spacious, sole-Hallenbabad "  Read more
    5.472222222222221
    July 2011
  • " A very good hotel nearby MGB-train station and the gornergrat train station. Pick-up from the train station by ... "  Read more
    5.472222222222221
    July 2011
  • " Very comfortable, almost informal atmosphere in the hotel, my room had a fabulous view of Matterhorn, price-performance is perfectly ... "  Read more
    5.2333333333333325
    February 2012
  • " Very comfortable, almost informal atmosphere in the hotel, my room had a fabulous view of Matterhorn, price-performance is perfectly reasonable. I can only single room judge, they are really very well equipped. all in all gladly again a skiing vacation in this hotel. "  Read more
    5.2333333333333325
    February 2012
  • " ... that you are in the off season to visit was: particularly welcome we felt not. Positive: beautiful, although outdated spa facilities ( what for the rest of the hotel applies), this was always very clean and tidy. We were almost always alone. Similarly, the tennis court only used by us, which a big plus of ... "  Read more
    5.416666666666667
    May 2012
  • " the hotel is exactly my idea of a comfortable hotels in the mountains with much charm. The hotel complex is not too big, very clean and tidy held. the breakfast is great! Despite low season and rather few guests, a wide choice the Swiss ... "  Read more
    5.5
    December 2011
  • " excellent familyrooms. Very kind and helpful staff. fantastic ski area with a perfect infrastructure. Nice view on the matterhorn. delightful meals. great wellness facilities : clean pool - little but nice jacuzzi "  Read more
    5.861111111111112
    July 2012
  • " Our 3rd stay at this excellent hotel. Staff are always friendly and very attentive, food is varied, plentiful and of a high ... "  Read more
    6
    April 2012
  • " We have been coming since more than 10 years winter holiday the Alpen resort hotel. The hotel is very well located and has a excellent kitchen. The spacious spa facilities invites after skiing to relax a. ... "  Read more
    6
    May 2012
  • " Friendly staff, good food, beautiful pool. Ideal for the springtime in the area from Zermatt discover with a ... "  Read more
    5.958333333333333
    June 2012
  • " ... since more than 10 years winter holiday the Alpen resort hotel. The hotel is very well located and has a excellent kitchen. The spacious spa facilities invites after skiing to relax a. Extremely friendly and helpful staff. International audience with guests from the entire world but nevertheless heimilige comfort ... "  Read more
    6
    May 2012
  • " excellent familyrooms. Very kind and helpful staff. fantastic ski area with a perfect infrastructure. Nice view on the matterhorn. delightful ... "  Read more
    5.861111111111112
    July 2012
  • " Friendly staff, good food, beautiful pool. Ideal for the springtime in the area from Zermatt discover with a visit to the ... "  Read more
    5.958333333333333
    June 2012
  • " Friendly staff, good food, beautiful pool. Ideal for the springtime in the area from Zermatt discover with a visit to the sauna / pool to relaxation and the day with a good food complete. "  Read more
    5.958333333333333
    June 2012
  • " The children are in the swimming pool quasi under, get straight access to other children, the food is excellent, the children get every requirement without extra charge, the staff are touching nice (to all, ... "  Read more
    5.875
    May 2012
  • " We have been coming since more than 10 years winter holiday the Alpen resort hotel. The hotel is very well located and has a excellent kitchen. The spacious spa facilities invites after skiing to relax a. Extremely friendly and helpful ... "  Read more
    6
    May 2012
  • " the hotel is exactly my idea of a comfortable hotels in the mountains with much charm. The hotel complex is not too big, very clean and tidy held. the breakfast is great! Despite low season and rather few guests, a wide choice the Swiss delicacies at the buffet ... "  Read more
    5.5
    December 2011
  • " ... refreshing! Quality of evening food was inconsistent: first week was very disappointing, did not meet the four star superior standards. Second week quality of choice menus, presentation and food was very good. Service in the evenings lacked consistency. Entertainment was pleasant. "  Read more
    5.166666666666667
    January 2012
  • " Quality of evening food was inconsistent: first week was very disappointing, did not meet the four star superior standards. Second week quality of choice menus, presentation and food was very good. "  Read more
    5.166666666666667
    January 2012
  • " Family-friendly hotel with good cuisine "  Read more
    5.875
    May 2012
  • " the rooms are big cut and well maintained. The somewhat older rooms meet not the trend colours such from today, ... "  Read more
    5.5
    December 2011
Kathy
United Kingdom
  • Family
  • Age 41-45
1 Other hotel reviews
6.0
Rated:  
  • 1 week
  • Sports
  • Hotel recommended
The service is superb. The owner Inge is very warm towards guests. The waiters are also very friendly.The food is excellent, including the breakfast.Rooms are comfy. We have two rooms. One has single bed and the other has a king-size bed. The sofa also turns into a single bed. in the end our children wanted to share our bed at some point at night so king-size bed is good.We visited Alpen resort during Christmas holiday with our 9-year-old and 3-year-old. We had such a blast! We booked a half-board because we did not want to venture out in the evening … read more
Marion
Switzerland
  • Family
  • Age 26-30
1 Other hotel reviews
5.4
Rated:  
  • 1 to 3 days
  • Hiking / Wellness
  • Hotel recommended
Wonderful freshly renovated room with a beautiful view on the Matterhorn. The spa area with very large pool is inviting to relax and swimming. In any case I come back. Very friendly and love family;-) … read more
Marcel
Switzerland
  • Friends
  • Age 51-55
2 Other hotel reviews
6.0
Rated:  
  • 3 to 5 days
  • Hiking / Wellness
  • Hotel recommended
Friendly staff, good food, beautiful pool. Ideal for the springtime in the area from Zermatt discover with a visit to the sauna / pool to relaxation and the day with a good food complete. … read more
Pascal
Switzerland
  • Couple
  • Age 31-35
5 Other hotel reviews
5.4
Rated:  
  • 1 to 3 days
  • Hiking / Wellness
  • Hotel recommended
One noticed, that you are in the off season to visit was: particularly welcome we felt not. Positive: beautiful, although outdated spa facilities ( what for the rest of the hotel applies), this was always very clean and tidy. We were almost always alone. Similarly, the tennis court only used by us, which a big plus of the short break was. The breakfast buffet was more than enough, unfortunately, as everywhere else, there the meals the lack of turnover at. Less choice, but fresher products would be useful. … read more
Werner
Belgium
  • Family
  • Age 36-40
1 Other hotel reviews
5.9
Rated:  
  • 1 week
  • Sports
  • Hotel recommended
excellent familyrooms. Very kind and helpful staff. fantastic ski area with a perfect infrastructure. Nice view on the matterhorn. delightful meals. great wellness facilities : clean pool - little but nice jacuzzi … read more
Read all hotel reviews

Information about BEST WESTERN Alpen Resort

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Hotel description *

  • Location
    The house is situated in the beginning of Zermatt with a wonderful view on the mountain panorama. The hotel is very close to the train station and the ski lifts.
  • Facilities
    The resort is a modern first-class hotel with large and quiet rooms; all with a view of the Matterhorn. It features lift access, a restaurant and a garage.
  • Rooms
    The generously sized rooms are comfortable, guaranteeing sweet dreams and a deeply satisfying sleep after a day of skiing or hiking. All rooms have a balcony or garden terrace, wireless Internet access, a telephone, radio, TV, minibar, safe and coffee/tea kettle. All are en suite with a WC and hairdryer.
  • Sports/Entertainment
    The indoor swimming pool is available for relaxation and recovery after a day of skiing or hiking. The spa centre has a hot tub, dream shower and steam bath. A massage service and solarium are available for a small charge. Guests may also play tennis.
  • Meals
    Breakfast is served each morning at the hotel.
  • Payment
    The hotel accepts cash, American Express, MasterCard, VISA and some debit cards.
read more see hotel amenities
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Play rooms
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Packed lunches

A choice of sports

  • Fitness centre
  • Tennis court
  • Volleyball

Spa offers

  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • 24 hour reception
  • Express check in and check out
  • Multilingual
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Laundry service
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