# 5 of 37 hotels in Anissaras

Mitsis Laguna Resort & Spa(5 stars)

ANISSARAS-CRETE GR-70014 View on map
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  • Family hotel (2)
    "Family hotel" found in 2 reviews
    • " German Russian family hotel " 
      4.957142857142857
      June 2011
    • " The newest hotel is architecturally beautiful sentido, comparable to hotels in Las Vegas. The À La Carterestaurants are top and the whole staff the hotel is very friendly . The beach is many improvements to, for example bank of the sand, so that the beach chairs flat ... " 
      4.957142857142857
      June 2011
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.4
  • Service
    5.2
  • Location
    4.3
  • Gastronomy
    5.2
  • Sport & Leisure
    4.8

Rating breakdown

  • excellent
    41
  • very good
    21
  • acceptable
    4
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.5

The hotel complex consists of a main building and very a lot of bungalows, about the beautiful, large area distribute. On the complex there is a beautiful lagoon. The brilliant lighting is everything beautiful shine. The hotel is clean and well-kept. There are all sorts of guests there, from families with small children and some schoolchildren (in the last few weeks the summer holidays in bawü and Bayern there), over younger couples, couples, friends to r …  read hotel review

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The most helpful negative review

3.5

The hotel is definitely in great shape, is located directly by the sea, but rather in a quiet area nearby Chersonisos. The buildings are a maximum of three storeys, elevators, there is only in the main building. We had over kaufland travel the rinela beach, but due to overbooking of the selbigen at laguna landed. In the rinela we had a room with a view of the sea booked, at laguna we had but then a room in the basement with a view of a wall with 4 trees …  read hotel review

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Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (2)
      Comments related to "Hotel in general" found in 2 reviews
      • " German Russian family hotel "  read hotel review
        4.957142857142857
        June 2011
      • " The newest hotel is architecturally beautiful sentido, comparable to hotels in Las Vegas. The À La Carterestaurants are top and the whole staff the hotel is very friendly. The beach is many improvements to, for example bank of the sand, so that the beach chairs flat ... "  read hotel review
        4.957142857142857
        June 2011
Christina
Relax in a great hotel!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The hotel offers rooms both in the main building, as well as in many 1-2 story bungalows on. We had a bungalow (641) with sea view. The bungalow was always clean, even if, in our opinion the charwoman times could have been swept. The only drawback was, the we always different numbers of towels/bath towels/bathrobes/shower mat had. Were at the beginning of every 2 and a rug available, we had at the end of the vacation no rug more, ever 1 large bath towel, 1 bathrobe and 3 small towels. On nnachfrage these were but always corrected ☺ Wlan unfortunately ... only in the central area in the main building work. Here were mainly in the lobby starting from 20 hours loud people with their cell phones and tablets tried to go online, which then but again the hotelserver overloaded has. The guest structure. There were all age groups, couples, families, and so on. Represented. In the first half were a lot of germans there, many english. Also spaniards, frenchmen and some russians. All but mentioned behaviour and there were no ' büfettschlachten' or similar read hotel review
  • Gastronomy
    6.0

    Next to the main restaurant there were 5 specialty restaurants (cretan tavern, asia, sushi, italian and mexican). This may involve (to the sushi) 3 days in advance at the front desk. This is unfortunately 'forced' the first three days in the main restaurant, in the sushi or in the french creperie adjacent to the hotel to eat. All restaurants (except for sushi) offer antipasti and desserts. The main courses and salads are everywhere really delicious and we really have much in allen restaurants tested! The italian restaurant is first class. Here you can even select the flour the baked pizza should be. In the main restaurant is in the interior a bit 'kantinenstimmung', but you can sit outside and the sound of the food. The main restaurant tried a lot of greek cooking, but also international (the gyros is great!). There is a 'health corner' with many salads and various ingredients the self can mix. Tips and prices were for us not measurable, since we had all-inclusive. At lunch, we often on the lunch, but a great crepe eaten... Also highly recommended!

  • Service
    5.0

    All the staff have themselves always endeavor our to fulfill our wishes. German could do not all speak, but all 'important' already. In other words: reception, manager, einteilerin in the specialty restaurants. Otherwise we are with english great clearly came. In the specialty restaurants there were menus in all languages. Rooms were as already above mentioned always well done.

  • Sport & Leisure
    6.0

    Animation gave it, quite decent and always shielded from the other guests. We didn't use it. The pools were all with seawater and currently quite cold. In the spa area there were heated indoor pool. The beach chairs are made out of wood and super! Umbrellas are both on the beach, as well as at the pools' firm ' and as soon as the sun turns, the merry liegenrutschen los ☺ Showers, there were quite a few, which were hardly used. But the due to the sea also not necessary, because you not to 'chlorine smell'. Next to the main pool, a children's swimming pool with slide, there was the large pool, the through the various bungalowblöck attracts... Just perfect!

  • Room
    6.0

    Our bungalow was we all other stylishly furnished. A white ledercanapee, a super nice bed, two foot stool, a table, a chair, a chest of drawers with free minibar, bedside tables, and on the balcony two chairs and a table. Everything else was very high quality! The mattress was also super and not dirty or worn out. The bathroom could be reached by a frosted glass door into two areas are shared. Front the huge sink, where the lower area with blue leds sight is. So at night you could the soft lighting to start. The rear area was with the toilet, a floor-to-ceiling, mosaikgekachtelten shower and a tub/shower. Everything was always clean.

  • Hotel
    5.0

    The hotel offers rooms both in the main building, as well as in many 1-2 story bungalows on. We had a bungalow (641) with sea view. The bungalow was always clean, even if, in our opinion the charwoman times could have been swept. The only drawback was, the we always different numbers of towels/bath towels/bathrobes/shower mat had. Were at the beginning of every 2 and a rug available, we had at the end of the vacation no rug more, ever 1 large bath towel, 1 bathrobe and 3 small towels. On nnachfrage these were but always corrected ☺ Wlan unfortunately only in the central area in the main building work. Here were mainly in the lobby starting from 20 hours loud people with their cell phones and tablets tried to go online, which then but again the hotelserver overloaded has. The guest structure... There were all age groups, couples, families, and so on. Represented. In the first half were a lot of germans there, many english... Also spaniards, frenchmen and some russians. All but mentioned behaviour and there were no ' büfettschlachten' or similar

  • Location
    4.0

    The location of the hotel is really only for relaxing. The transfer was short, it looks and you can hear often planes. The next town (chersonissos) is for 7 €per route with the taxes to reach. There are many bars, pubs and clubs, which now exists in october but almost all had, but is typical and the end of the season brings. The hotel is directly on the beach, but you should expect no sandy beach. It is less pleasant gravel and the water is crystal clear. You can very good snorkelling and the small fish to see. Now in october the sea was warmer than the pools. The beach directly to the pool bar walk (1 minutes), if you can have a drink or ice cream to eat would like.

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Claudia
Nice hotel... Unfortunately no 5 star hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
Very nice all-inclusive resort, which in the main season (according to the information a waitress) with 1200 guests stocked. The cleanliness and the condition of the public areas of the hotel (lobby, terraces, pool, pool bars, etc.) Is very good and clean. The resort itself is beautifully decorated. At our travel time there were mainly english, dutch and russians in the hotel. The hotel has wireless internet access. They give you a code. The signal is only available in the main building and is usually busy. read hotel review
  • Service
    4.0

    The friendliness of the staff in the dining room was really very nice and personal. The staff in the dining room is very attentive and good foreign language skills. The lobby was the friendliness of the ladies of the reception, in our opinion very fake. Also at the bars and in the pancake house was the very friendly and attentive staff. The room cleaning unfortunately wasn't enjoyable. Already on our arrival day there were still a great many hair of were supposed in the bathroom. After a complaint was this circumstance immediately repaired. Also during the whole holiday was the room cleaning (despite tip) rather unclean. The floor was not thoroughly cleaned, and it was after the room cleaning usually still the same dirt and hair on the floor, which was before the cleaning was there.

  • Location
    3.0

    The hotel is about 3 kilometres away from the city Hersonissos, which one with a small train (the hotel), or with a taxi to reach. The small bimmelbahn browses all hotels and you can all stops out and again enter. The small train has fixed departure times. However, we have each time, if this train drove, partly up to an hour for the train waited. The outward and return journey with the taxi after Hersonissos is for 2 persons only 4 €more expensive (train costs per person 1 0 €per person, taxi 2 4 €). The airport is approximately 25 minutes away. Shopping, night life and restaurants can be found only in Hersonissos. Excursions we booked with our travel agent. If you excursions otherwise can book, we couldn't say. The beach is, only by a road, separated from the hotel. Unfortunately the beach is for us absolutely unacceptable defendendo. Very small (narrow) and very dirty. It was a lot of garbage and we had the impression, that the hotel's beach cleaned.

  • Sport & Leisure
    4.0

    There were 3 very beautiful pool plants, which were clean. For such a large hotel with a beach, which partly not at all is available, but there are too few beach chairs at the pools. Unfortunately there are also no capacity to the pools, to further couches to set. We think that there are too many guests (in peak times up to 1200) in the hotel in relation to the places at the pool. We are no reservers, but unfortunately you have to do that, if you have a place at the pool. Unfortunately, there were much too few toilets at the pool. Therefore these were, then during the day in the corresponding condition.

  • Hotel
    5.0

    Very nice all-inclusive resort, which in the main season (according to the information a waitress) with 1200 guests stocked. The cleanliness and the condition of the public areas of the hotel (lobby, terraces, pool, pool bars, etc.) Is very good and clean. The resort itself is beautifully decorated. At our travel time there were mainly english, dutch and russians in the hotel. The hotel has wireless internet access. They give you a code. The signal is only available in the main building and is usually busy.

  • Gastronomy
    3.0

    In our view, the dining in the hotel the large weak point. There was 2 weeks long in the afternoons and evenings almost identical food. The food in the dining room was mostly cold. The quality of the grilled meat was frankly a disaster. The food is not varied. However, breakfast is very good and varied%. There were various sorts of bread and rolls (also dark types and whole wheat bread ) the cleaning and hygiene in the restaurant was good. The dining room is, because of its size, very loud and one understood his own word not. If outdoors, due to bad weather, not could be set, formed in front of the dining room long queues. We then but never more than may be 10 minutes to wait, until a table. There is also at the pool a french creperie adjacent to the hotel, in the great crepes, waffles and ice cream food.

  • Room
    4.0

    The rooms are big enough and in good condition. There was a tv in the room, mini bar, air conditioning, safe and telephone in the room. Our room had a sufficiently large balcony. The cleanliness of the bathroom and the entire room was daily a lot to be desired (also after tip)

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Jose Carlos
Mitsis Laguna Resort - Crete - a great experience
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2013
In general an excellent choice for a summer holiday in Crete. Professional staff, friendly, amazing hotel, great food - the all inclusive option is really recommended. I read some negative comments from British guests on other websites/travel sites - we cannot confirm any of their experiences, they are far from the reality we experienced. The hotel is simply outstanding! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    3.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Doris
Summer holidays in Mitsis Laguna Resort - Crete
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2013
The hotel is very beautiful - consisting of many 2-floor buildings, 3 large swimming pools, 7 restaurants, several bars, etc. The personnel was extremely friendly, helpful - great with the children! We took an all inclusive package and have really enjoyed it. read hotel review
  • Gastronomy
    6.0

    7 restaurants - main restaurant with buffet, 5 theme restaurants (Cretan, Asian - fusion, Italian, Mexican, Sushi), 1 crepe bar - overall, you could get excellent food almost around the clock. Various bars throughout the hotel complex.

  • Hotel
    6.0

    The hotel is very beautiful - consisting of many 2-floor buildings, 3 large swimming pools, 7 restaurants, several bars, etc. The personnel was extremely friendly, helpful - great with the children! We took an all inclusive package and have really enjoyed it.

  • Location
    5.0

    Very close to the airport of Heraklion (about 20mins by taxi), North Coast of Crete. Very well located for excursions to e.g. Knossos, Chersonissos - only slight downside is that the beach is separated from the hotel by a small street (there is hardly any traffic though).

  • Room
    6.0

    We had family rooms - large size, fully equipped bathroom, balcony with a great view over both the hotel and the sea.

  • Service
    6.0

    Staff extremely friendly, the mini club for the children is very well managed, the animation crew superb and we spent many evenings with them. The staff has helped us a lot with anything we needed for e.g. the children.

  • Sport & Leisure
    5.0

    Kids club - great!, swimming pools of very nice size and shapes (small downside for small children: all pools are filled with salt water), Beach very small; evening entertainment managed by a lively young crew - entertaining a wide range of guests.

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Diana
Great family vacation.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
Great hotel for families, who just want to relax! If you think, there are only russians, has no desire for contact, because the guest structure was really international, we have never in the form of experience. This is why the first auto english, a real gain for the children. German are here goods in short supply, the hotel is the german tour operator too expensive in comparison were offered. Locally and abroad you pay much less! The last year been different, as were loud waiters were many germans there. read hotel review
  • Gastronomy
    6.0

    The food was always delicious and very varied, if you wanted, the grundsachen but we were always there! At the entrance there is a very nice lady, the a table organized, very service-oriented for an all-inclusive hotel! The drinks are good, so you never from hunger or thirst suffers.

  • Service
    4.0

    The staff, the with the tourists had to do, was very, very hard and was extremely friendly, here is very much value on service. The manager can one forget, managed it but within two weeks, a required contact with us include, after insisting! We wanted only one explanation, why its randplatten at the pool so sharp by the sea have become, that children, which insist, inevitably be violated (the doctor and the erroneous used up medicines a new doctor, the issue still nothing heard, we had to pay, the stammarzt laughed then and advised a bepanthencreme with the note, that the management of which know). Also the maid service was a joke: a whole day for 12 rooms and always in the storeroom busy? Around 5 before 3 came back then always and said, that you the room immediately leave must, if one it to have deseamed wool! Immediately!?!

  • Location
    5.0

    The location lot has already been written. We prefer it, quiet hotel, then with the rented cars or taxi fast in the next location. This is a given, so that one is in the hotel really good, completely without city noise. Airplanes sometimes over the hotel, yes, but they didn't bother us, are hardly noticed. And the beach i had after the reviews here expected, it is just typical for Crete... The seem several people to see, because there was always a lot of los!

  • Sport & Leisure
    6.0

    The entertainment was very entertaining and really tried hard, even when 'onlooker' on the couch one had something to see. Step, stretching, Zumba, wasserfitness, beach volleyball, water polo, dancing lessons, discos and lots of fun for children, since someone has made of something... Just a shame, that the kinderaniamtion didn't speak any german. The girls ceilings many languages from, our girls, so happy to be involved if, but soon no more desire, the whole time no one to speak to. But the disco came without words from... This must be the day!

  • Hotel
    5.0

    Great hotel for families, who just want to relax! If you think, there are only russians, has no desire for contact, because the guest structure was really international, we have never in the form of experience. This is why the first auto english, a real gain for the children. German are here goods in short supply, the hotel is the german tour operator too expensive in comparison were offered. Locally and abroad you pay much less! The last year been different, as were loud waiters were many germans there.

  • Room
    4.0

    The family rooms are at first sight appalling small and the closet was for four people for two weeks really a joke. But you only once a few days in it, you get used to it, and appreciates the successful distribution, since the children can be, if you want it and are in the room! Schimmeltechnisch we german surely a other standard, but we have also not daily with such amounts of water to do.

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Andreas
Nice hotel with small drawbacks
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
Very nice hotel with stylish architecture. Nicely appointed room, bathroom. With separate shower and tub. Everything very clean and tidy. read hotel review
  • Room
    6.0

    Large room with comfortable bed, very nice bathroom. Housekeeping always present and yet discreet.

  • Service
    6.0

    Staff in the restaurant very friendly and accommodating, no problems with communication, room cleaning well.

  • Gastronomy
    5.0

    1 main restaurant and 5 speciality restaurants. Quality of the food in the main restaurant was very good. We only had the asian spezialitätenreustaurant visited and were not very impressed, with the other can differ, in any case were all well-attended. There are several bars, including a champagne bar, here there were only 'champagne' seats, in bars with more choice, it will sometimes tight on the places. Very delicious a small afternoon snack the french creperie adjacent to the hotel with a good ice cream.

  • Hotel
    6.0

    Very nice hotel with stylish architecture. Nicely appointed room, bathroom. With separate shower and tub. Everything very clean and tidy.

  • Location
    4.0

    Beach directly on the coastal road about 3 minutes on foot depending on the location of the room. In the immediate vicinity it's pretty quiet, before the hotel drive penalty after Chersonisos and Heraklion.

  • Sport & Leisure
    5.0

    Good animation offer, not pushy. Beautiful seawater pools with very comfortable couches. At the beach and at the pool it becomes however already times difficult, to get a beach chair. Early is required. Towels rather luck thing, as not sufficiently available.

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Klaus
Top hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2013
The hotel has 349 rooms, but for the size of the area not noticed Five bars, since the guests distribute themselves, you always find a place. The rooms are very clean and in very good condition. The decor: Free safe, daily stocked refrigerator, shower, and bathtub with shower. Flat screen tv with international channels. In our travel time there were 60% eastern europeans in the hotel, but knew how to behave themselves. read hotel review
  • Service
    5.0

    Daily cleaning very good and in the evening once again asked, if you need anything. Wet bar was refilled daily with Cola, Fanta, lemonade, soda and water Filled for free. (about 12 bottles) Reception is 24 hours occupied. Good foreign language skills, you could always find someone who speaks german. Suitcases and guests will be delivered to the room. On request and complaints they reacted immediately.

  • Gastronomy
    5.0

    A selection of food is large, you always find something good to eat. Three times daily freshly prepared food (show cooking). A bit more fish, mussels or prawns would be desirable. Clean, also for the eye prepared food. The restauranteleiter has often the temperature of the dishes controlled. Not even earrings were the service staff shall. You will be directed to a table, tables are set, beverages at the table is served. You get only the food itself. There is an additional five restaurants with reservation. There are five bars on the resort. Also here, you will be at the table.

  • Location
    5.0

    To the beach one had to only the road over cross. (quiet side street) the hotel was a bit too small. Beach for hiking about 1.5 kilometer away. Bathing shoes at the beach highly recommended. To the airport about 20 kilometer, no aircraft noise. Shopping or night life about 5 kilometers away. Public bus stop down at the beach 100 meters

  • Hotel
    6.0

    The hotel has 349 rooms, but for the size of the area not noticed Five bars, since the guests distribute themselves, you always find a place. The rooms are very clean and in very good condition. The decor: Free safe, daily stocked refrigerator, shower, and bathtub with shower. Flat screen tv with international channels. In our travel time there were 60% eastern europeans in the hotel, but knew how to behave themselves.

  • Room
    6.0

    Rooms for 2 persons very largely. Clean and in good condition. Facilities: Everything available, minibar was daily filled (alcohol-free), Free safe (good bedienanleitung ) Large closet with enough clothes-hangers. In the bathroom could have two people showers without itself to disturb. Even a scale was available. Bathrobes, soap, shampoo, everything available. Changing of towels, if desired also twice daily.

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Katharina
Very nice from the outside and the rest so-so
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • June 2013
A very nice hotel, but with a toddler not really recommendable. The beach is very small, after 8. hours you had no free beach chairs. The organisation not worth 5 stars. The negative recommendations here, i can now about conveys. Was now no absolute disaster but really relaxed i was after the 10 days of our stay not. read hotel review
  • Location
    2.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    3.5
    Quality of the beach
    2.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
  • Service
    4.5
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    5.0
  • Room
    4.5
    Size of the room
    6.0
    Cleanliness & linen change
    2.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    4.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
    Family friendliness
    4.0
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Silke
Everyone puts its different priorities
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
Yes, one pays more attention on a sandy beach (here completely out), the other more emphasis on action (here also runs), others on great pools and nice atmosphere (here already given it). As many have described, it is a very beautiful area. It is still quite new and really trendy. The check-in was very friendly. Us the suit-cases on the bus taken and to our room had been delivered. The room is very nicely furnished and in the meantime, we have also said' wow! Really 5 stars!' The detailed view of the bathroom was not so enjoyable. It was ... not thoroughly clean. The washing area is a vestibule to toilet, shower and bathtub. Unfortunately were at the wash basin no hangers for towels, so i my towel over the mirror hung up and my sister over the bath, but as i said in the secondary room was. The mattresses were a dream. I have rarely so well located. It was good that you towels for pool and beach (against 20,00 Euro deposit) could be borrowed, which one also daily at the pool bar between 4:00 p. m. and 6:00 p. m. could change. The only negative was, that sometimes not enough towels and you then the next morning to exchange. The food was ok but not very good. In such a large complex, it is normal, that many salads and different warm dishes. There were however actually always fish, chicken, pork, sometimes liver or frikadellen and Gyros, everything was freshly prepared and at aufwärmschalen reiterated fish (actually always pangasius) and chicken, sometimes a kind Gulasch and kaninchenragout offered. Casseroles were always offered (for example, moussaka, noodle casserole and so on.), and spaghetti and pasta with fresh fried vegetables and different sauces. So there was something for everyone and very typical greek dishes. The dessert consisted of fruit, a wide selection of cakes and ice cream. Completely okay. Very delicious ice cream and crepes in the other the whole day until very late dinner in the french creperie adjacent to the hotel. The theme restaurants (we were only in the greek and sushi bar) had a very small selection, but the food was very good. All dishes (also in the large restaurant) were freshly prepared. The tables were always newly set (evening with cloth napkins) and with the ordering also always very good. In the inner area of the main restaurant, it was in fact very noisy, so we preferred outside. Since the area quite spread out, and we quite at the end were (room 700), we thought it was generally very quiet. There are several pools as everywhere, is' of course ' from early morning at 8:00 o'clock almost no chance of getting a sunbed to get, because towels' are reserved. If the people then at least from 11:00 a. m. the beach chairs would, i would have not even complain about, but there were actually several, the at different pools are for reserved. For example 2 persons 6 chairs, 2 in the shade, 2 in the sun and maybe 2 at the beach. Just outrageous! But since the hotel can naturally nothing for. The pools are very nice and the loungers are really great! Robust wooden pool chairs with thick cushions and even with a pillow. The beach is right in front of the hotel, only through a barely driven street. It is not so great, since it was a pebble beach and the sea just some rocks. It is the right quickly and so can a body easily go in the water and if the big rocks start, you can swim. The snorkelling for me worth it. One sees not nemo, but many different species of fish in different sizes (for the larger rocks, about 50 meters away from the beach). The animation was nice and not pushy. About the service i cannot say anything, since we never were there. This was probably the fact, that-and for us this was not so bad, but others found it impossible! -the theater bar, as well as during the day at the pool bars' only coffee, water, beer, wine and juices. One wanted a cocktail or just a Ouzo, so you had to to the day and late into the main house go. Not so pleasant, if one in the bikini rumrennt and at the rear pool is. We have already surmised, that therefore much money is saved. The toilets at the pool are in fact from lunch not really so recommendable. We always by the pool nearby our room and could therefore 'our own toilet' to visit. All in all it was a great area, a relaxing holiday and i hope, that the grounds (especially the rooms/bathroom more) maintained, so that they can in 5 years still nice. Still short distance to the guests: there were initially felt half and half british and eastern european tourists there, after 2-3 days were more eastern europeans since, but (apart from the towels -2 people = 6 chairs), all very well behaved, if you from the eating habits apart. (constantly leftovers on the plates, or even full plates go back). Oh, and to end on a good note still said, wireless internet is only in the main building and the only really good in the reception area (where however also nice seating are). read hotel review
  • Location
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
  • Sport & Leisure
    4.7
    Quality of the beach
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Room
    4.5
    Size of the room
    4.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    5.0
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Christian
Hotel top! Location flop!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
We were staying in this hotel for the first time and first somewhat sceptically which the relatively bad recommendation rate is concerned. But that was mostly to do with it, as this a 5 star hotel and thus very high expectations. Who normally the 4 star standard is in this hotel no wishes unfulfilled find! The hotel is a very nice resort but not too big. Exactly correct. Every day many people attending to the cleanliness. As all-inclusive guest you got a lot offered. Breakfast/lunch/dinner. Occasionally always waffles and crepes until 2 o'clock at night and drinks until 1 am. ... à la carte restaurants were available. In the lobby is free wi-fi available. The guest structure consists of 60% russian, 30% english and the rest of german, french and so on. Together. So as a german mega in the minority. But was not particularly disturbing. read hotel review
  • Location
    1.0

    This is the huge disadvantage of this hotel. It lies directly at the beach (only separated by a small street), but is otherwise once nothing outside the hotel! After ten minutes walk to the left down a few other hotels, with a small beach promenade and little shops. To the right only a couple of hotels without further promenades, etc.. After chesonissos there are 45-minute walk. With the taxi 7 Euro. The next bus stop are 35-minute walk uphill! No chance in the sun! It is really very bad way there! The hotel is thus only with rental car, or if you only resort wants a vacation highly recommended!

  • Sport & Leisure
    4.0

    During the day an animation program is offered. The entertainers are nice and not too obtrusive. If you want to do something fun and if you don't, the left alone. At the beach and at the pool are the chairs and screens free of charge. The huge problem at the pool was the early to reserve. Partly after seven hours to get nothing more! This also from the hotel tolerated. Also, where appropriate, sufficient beach chairs available. However much too few umbrellas for the beach chairs available. Otherwise the pool area was very beautiful and also as a lagoon laid out. The main pool at the main building is small and the loungers are very close together. Not so nice. An extra children's swimming pool with slides there is also. The beach is not very wide and very few beach chairs and umbrellas. There could be much more to be. The beach is rocky and bathing shoes necessary. Often there was also the red flag, as with more waves it is too dangerous. Snorkelling however, you can, because of the stones which water was fairly clear. But not so many fish as!

  • Service
    5.0

    The service is good. Although the majority of the staff no german but with english one gets ahead. At the front desk some good german spoken. Housekeeping was okay. There will be a lot of emphasis on service. So, in the restaurant personally brought to the table. But this is also a disadvantage, as partly only the service performs and thus in the busy periodes enormous queues in front of the restaurant. As well as in the bars only served at the table. With a waitress can these excessive waiting periods on beverages lead. Directly on the first day we informed our fridge was broken. These also noted, but not changed. Oh well. We drink before not like ice-cold drinks.

  • Gastronomy
    4.0

    There was a main restaurant in which all meals (in the morning, afternoons and evenings) in buffet form to be offered. The breakfast is fabulous! Lunch was completely sufficient. In the evening everything is good, but not very varied but delicious! A bit to be criticized is, the food was all super, but such highlights like seafood there are not at all. Always pork, beef or poultry dishes. And always Gyros. Who alternation would like, can in the theme restaurants go. There is on the menu to order and really good. However one must three days in advance there login. A bit long. Here would be one gladly somewhat spontaneous in the holiday.

  • Hotel
    6.0

    We were staying in this hotel for the first time and first somewhat sceptically which the relatively bad recommendation rate is concerned. But that was mostly to do with it, as this a 5 star hotel and thus very high expectations. Who normally the 4 star standard is in this hotel no wishes unfulfilled find! The hotel is a very nice resort but not too big. Exactly correct. Every day many people attending to the cleanliness. As all-inclusive guest you got a lot offered. Breakfast/lunch/dinner. Occasionally always waffles and crepes until 2 o'clock at night and drinks until 1 am. à la carte restaurants were available. In the lobby is free wi-fi available. The guest structure consists of 60% russian, 30% english and the rest of german, french and so on. Together. So as a german mega in the minority. But was not particularly disturbing.

  • Room
    6.0

    We had a room with a sea view. These was size wise and the facilities really great! Tv and minibar everything there! The bathroom was also large and an extra room for toilet and shower and bathtub. The decor is a bit tacky. But you know, you have to like.

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Information about Mitsis Laguna Resort & Spa

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

  • What the hotel offers
    Mitsis Laguna Resort & Spa is an exclusive five star hotel situated in Annissaras, Greece. This hotel is a perfect choice for honeymooners and young couples. Check in starts at 2 PM and check out must be done before 12 AM. The hotel has free parking. There is an airport shuttle that runs from the hotel. Pets are not allowed on the premises. This hotel is wheelchair accessible and disability friendly. Pregnant women and children are not welcome in this facility.
  • Location
    The resort is situated approximately 22 kilometers from the Heraklion Airport. Local points of interest include Palace of Knossos, Heraklion Archeological Museum, University of Crete under the auspices of Foundation for Research & Technology, Koules Fortress and Natural History Museum.
  • Accommodation
    This hotel has 342 rooms arranged over 2 floors. A minibar is available with free drinks. En suite facilities include direct dial telephone, balcony or terrace, LCD TV with satellite channels, safe deposit box, internet access, and the bathrooms come with toiletries, bath robes, slippers, scales and hairdryer.
  • Food and Drink
    The resort's comfortable restaurants and Greek tavern serve breakfast, lunch and dinner. Room service is also offered at certain times. Unlimited locally produced alcoholic drinks and soft drinks are available during selected bar opening hours. Guests are invited to explore the neighborhood for new tastes; nearby streets offer many different dining options, including cafes and diners that serve local cuisine.
  • Leisure
    Leisure options at this facility comprise of table tennis, darts, bridge room, games room, spa, jacuzzi, Turkish bath, massage salon and watersports available from the beach. Separate children's pool with waterslides is also available.
  • Other facilities and services
    Additional services comprise of business center, concierge, elevator , 24-hour reception, dry cleaning service, babysitting and child services, banquet facilities, conference room, currency exchange office and multilingual staff.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Business centre
  • Hotel safe
  • Lift
  • Air conditioning

Room amenities

  • Writing bureau
  • Sofa bed
  • Air conditioning
  • Minibar
  • Safe
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock
  • Fire alarm
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe

Other hotel information

  • 24 hour reception
  • Car hire
  • Information desk
  • Currency exchange