# 7 of 12 hotels in Side - Sorgun

Arcanus Side Resort(4.5 stars)

Titreyengöl Mevkii 07600  Manavgat View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.3
  • Service
    5.3
  • Location
    5.0
  • Gastronomy
    5.3
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    472
  • very good
    107
  • acceptable
    35
  • poor
    12
  • terrible
    1
Read all hotel reviews

The most helpful positive review

5.328571428571428

After 5 years we were to 2 time there and it was much has changed... The hotel is right beside the sea in a very quiet location with a very good climate through the forest of directly at the hotel. Beautiful location, the large garden is priceless, the pool is adequate. All-inclusive, wi-fi went beach, many germans, turks, russians, belgian... Families, couples, singles, everything was there. …  read hotel review

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The most helpful negative review

3.1666666666666665

The 'Asteria Sorgun Resort was already older, which we on many places have noticed! The whole hotel complex extends spacious, has 4 floors, many rooms have the direct/a partial view of the ocean... , but also the land view you can get! In march we are as a family/friends arrived, at this time, the hotel for many (depleted retirees) rundreisende use, accordingly the atmosphere (partly) very, very anxious, whether in the lobby or in the evening in the large …  read hotel review

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Tim
Good for the money. The management style grates.
  • Hotel not recommended
  • Singles
  • Beach holiday
  • February 2015
The Arcanus gets many things nearly right and for the money I paid, I cannot complain. Disappointment stems mostly from over-promising on the web site and under-delivering in practice. In the winter season, most venues and facilities are closed, regardless of the weather. There are only soft drinks in the minibar and only one visit to one a la carte restaurant is permitted per stay, even if your stay is for six months. The official policy is for at-table bar waiter service but in practice you have to queue at the bar while the waiter merely clears empties away. This ... is a very poor aspect of the hotel. The "24-hour bar" closes at midnight. The indoor poor jacuzzi only works for two 30-minute periods per day. There are too many examples of petty penny-pinching and the whole operation feels rather mean. The food is the usual in Turkish five stars, tasty, nutritious and with plenty of choice but there is nothing exceptional to comment on. There are no themes or special nights in the buffet. As is usual in Turkey, the only spoons for soup are dessert spoons which are messier and slower - bring your own soup spoon! I found the attitude of the staff initially really quite frosty - something I am certainly not used to in Turkey. This was not 'professional distance' it was more 'what do you want, I'm busy'. Those I have got to know have since warmed up but it was a shock on arrival right from reception onwards and really unexpected in any hotel anywhere. I suspect poor training more than anything else. The rooms are beautiful, having been refurbished when the hotel went from being the Asteria Sorgun to the Arcanus and the Asteria Sorgun was relatively new anyway. There is the usual selection of toiletries, good quality hotel hangers, terrible hairdryer and one English channel on the TV (BBC World News). The chambermaid service is effective. The first Asteria, around 2km West of central Side, is one of the original large hotels of Side. A friend of mine was invited to the opening party at which a camel was slaughtered! The story goes that the three brothers who owned the Asterias disagreed about the direction of the new Asteria Sorgun and it now belongs to just one brother, also an owner of the Istanbul football club Fenerbahce, who has branched out and started the new brand of 'Arcanus Hotels'. I met two people last night who stayed here two years ago when it was the Asteria Sorgun and they say it is much improved. In particular they say the addition of the second bar (the most un-inspiringly named 'Lobby Bar 2') open in the evenings-only has helped. I always like the idea of 'an alternative bar' which should be cosy, quieter and more intimately lit. Lobby Bar 2 is quieter except when the barman puts Turkish TV on at full volume, very brightly lit and distinctly not cosy. It needs better lighting, the TV removed or put under better control, a decent sound system for gentle background music and bar stools added at the bar. Finally, the grounds are well-kept, there is no shortage of sun beds and the beach is wonderful. It is a 2 mile walk to ancient Side along the beach but in winter you will need to cross a stream or two. Overall, I feel the Arcanus suffers from the usual top-centric, amateur Turkish management that has little respect for the guests and is ignorant of hotel management in the rest of the World. There is too much cost-cutting and rule-making for my comfort and the permanent nuisance of the animation team - professional idiots that will not take 'no' for an answer - the final straw. I will not return. Your experience may vary. If you have found this review at all helpful, pleas give it a helpful vote. Thanks, Tim. Hemera, Side, 1999 Sunrise Queen, Side, 2000-2004, 6 times Kaya Belek, 2002, 3 times Hillside Ma Biche, Goynuk, 2002, 2 times Kaya, Side, 2003 Kremlin Palace, Lara Beach, 2004 Club Voyage Sorgun, 2005 Club Voyage, Belek, 2005 Marina Kemer, 2005 Turkiz Hotel, Kemer, 2004/2005, 2 times Kemer Resort, 2005 Marina Residence, Antalya, 2006/2007, 2 times Grand Seker, Colakli, 2007 Linda, Side, 2008, 3 times Xanthe Resort, Evrenseki, 2008 Argos, Antalya, 2008 Royal Wings, Lara Beach, 2008 Amara Wing, Kemer, 2009 Viking Star, Kemer, 2009 Viking Nona, Kemer, 2009 Palmet Resort, Kemer, 2009 Sentido Perissia, Side, 2009-2010 Lara Beach Resort, 2010 Limak Lara, 2010 Concorde Lara Beach, 2011, 2 times Sunberk, Side, 2012 Diamond Beach, Gundogdu, 2012 Side Yesiloz, 2013 Royal Atlantis Resort, Gundogdu, 2013, 2 times The Colours West, Gundogdu, 2014, 2 times Majesty Mirage Park, 2014 Crystal Sunrise Queen, Side, 2015 Arcanus Side, 2015 read hotel review
  • Location
    3.6
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    3.0
  • Service
    2.7
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
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Gertrude
Review
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2014
Everything great, very recommendable. Food was tasty, entertainment was sufficient and enough. The wellness oasis is very recommendable. read hotel review
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Room
    4.8
    Size of the room
    5.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
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Annik
Super !
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Very good and clean. Variety of food excellent. Staff is well educated. Animation team excellent, shows are done by proffesionals. Thanks to Mehdi and Driss and some other animators we had a very good time and laugh. Customer relation Iris helps you out at any time. We will for sure return and bring our friends with us. Annik and Danny from Belgium read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
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Ute
Great Uwe!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2014
A super hotel; in all areas cleanliness is very important. We will definitely go again in 2015 to spend another holiday at this wonderful hotel. read hotel review
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Marek (Mark)
Excellent hotel and excellent animation team
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Excellent hotel. Animation team I be back soon (Mark from Slovakia). Excellent service in short Paradise .The hotel was modern. The room was clean, The staff ware friendly. The food was great. Specialy i want say heloo to Leana and Deniz and all of animation team you Animator´s are AWESOME. I hope you still remember me. I´m be back soon , back in PARADISE . read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Cédric
Great animation team...wonderful holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Very nice service; the animation team is great. Next to the animation team, great hotel, nice food, lovely people, etc. read hotel review
  • Gastronomy
    5.0

    A very large buffet. With lots of nice foods and drinks. I would have one chef back with me at home.

  • Location
    5.0

    Wonderful surrounding. Great beach, garden, pool... I love the hotel.

  • Room
    4.0

    Nice, and large room. Good for en many space for a couple.

  • Hotel
    5.0

    Very nice service; the animation team is great. Next to the animation team, great hotel, nice food, lovely people, etc.

  • Service
    6.0

    Very friendly people. It was a pleasure to be surrounded by the hotel staff.

  • Sport & Leisure
    6.0

    The animation team is great, they add something extra to your holiday. I would go back especially for the animation team: Mehdi, Driss, Sinan, Alex, Emir, Gorki,Mustafa, Veronica, Lena, etc. They are all great animators, they give a wonderful experience to your holiday. I especially miss them.

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Maxim
Great hotel! I definitely recommend it.
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
Great hotel, lovely stay, lots of entertainment, great food and service. The animation team work at the highest level. The staff was friendly and able to communicate in different languages. Rooms are clean and comfortable. Definitely recommend this hotel! read hotel review
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
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Sjan
For a great vacation
  • Recommended hotel
  • Friends
  • Beach holiday
  • August 2014
This is a very good hotel for a relaxing Holiday! There are lots of possible places to eat... Great variety of food and snacks. Great animation team with wonderful shows in the Evening! We love you Driss! Jochem and his mum. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Lucia
Best holiday
  • Recommended hotel
  • Friends
  • Beach holiday
  • August 2014
The best hotel! Very good food, good service and personal, good beach, good room with perspective on the see and great animation. We enjoyed every day because of Driss, Matti, Roman, Alex and others people....was very funny holiday, was not bored. It was the best holiday. Thanks. We will recommend for sure. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Dina
Good hotel with excellent animation team!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
I've rated leisure activities with 5* only because of animation team - they are really excellent and fun - Driss, Mehdi, Denis and all team - 5* for you! Sauna and spa center is just about average. Very few staff speak english, mostly german and russian and it is quite anoying. Food is tasty and various but something strange with alchoholic drinks - in UAI no one guest is drunk and I cannot say they don't drink! Special bravo to Ms. Damla - extremly polite and always smiling lady from the pool bar and Mr. Dihan (hope I spelled good ... his name), friendly and polite receptionist. Few times I found small peaces of broken glass in the pool bar so I do not recommend to walk without shoes (I do not say it is not clean, but guests often broke glasses). Rooms are quite small and extra bed is really uncofortable. Pool is small and not in line with hotel capacity and don't expect you'll be served by the pool. Everything is more or less selfservice. Beach is good and close to the property. read hotel review
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Proximity to shopping areas
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
  • Room
    5.3
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Read all hotel reviews

Information about Arcanus Side Resort

Hotel Information

Hotel description

Hotel description

Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Number of conference and banquet facilities: 1
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Hotel safe
  • Lift
  • Number of lifts: 3
  • Air conditioning
  • Free parking

Room amenities

  • TV
  • Minibar
  • Free minibar
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Packed lunches

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Sauna
  • Number of saunas: 1

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 5 Stars
  • Babysitting/Child services
  • Check out no later than: 12:00
  • English
  • 24 hour security