# 10 of 225 hotels in Cairo

Cairo Marriott Hotel & Omar Khayyam Casino(5 stars)

16 Saray El Gezira Street Cairo View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.7
  • Room
    4.7
  • Service
    4.5
  • Location
    4.8
  • Gastronomy
    5.5
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    4
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    1
Read all hotel reviews
Bob K.
2 star hotel with 6 star price tag
  • Hotel not recommended
  • Singles
  • Proof of booking
  • Business trip
  • March 2013
I stayed at this hotel for 8 nights in March 2013, until writing this review I am still shocked from the frustrating experience. Hotel has more employees than it has guests, the room is small, and provides minimum amenities, no shoe horn, no shoe cleaning sponge, and when I asked I was told the hotel does not provide that. The TV is a big old box with a very lousy picture, bathtub is for kids, small and 20 CM high. The water pressure is very weak and showering can be a challenge, I tried to complain to the reception manager ..., I got an offer to change the room to an identical room with the same problems. If you are planning to use the Internet be ready to pay 15 dollars per day, and if you use a stream or radio do not be surprised if they block you from using it. Every time you need to use the Internet you have to log in again, if you are using any smart phone with apps like Viber or instant messaging you will not have instant notification due to the disconnection you will experience using their WIFI. Their staff moved me from a table at their Omar cafe cause it was reserved for a long stay customer that may show up anytime or may not show up. The next day to my surprise I saw another customer siting at the same table, and when I asked why is he using the long stay customer's table I was told he is sitting there before we opened today. Overall experience I would not recommend this hotel to anyone unless they charge the real value of a 2 stars hotel paying 303$ per night compared to the service provided was a highway rubbery with all due respect. Few days after my review on Trip advisor. A manager from the hotel called me to hear details about my dismayed experience and promised a great compensation for my next stay in April. I was not surprised of course to find out he came back to offer me a room for $219.00 plus tax = $274.00 per night at their executive rooms floor insulating my intelligence.!!!!!! Next time I will definitely take another hotel. read hotel review
  • Hotel
    1.0

    I stayed at this hotel for 8 nights in March 2013, until writing this review I am still shocked from the frustrating experience. Hotel has more employees than it has guests, the room is small, and provides minimum amenities, no shoe horn, no shoe cleaning sponge, and when I asked I was told the hotel does not provide that. The TV is a big old box with a very lousy picture, bathtub is for kids, small and 20 CM high. The water pressure is very weak and showering can be a challenge, I tried to complain to the reception manager, I got an offer to change the room to an identical room with the same problems. If you are planning to use the Internet be ready to pay 15 dollars per day, and if you use a stream or radio do not be surprised if they block you from using it. Every time you need to use the Internet you have to log in again, if you are using any smart phone with apps like Viber or instant messaging you will not have instant notification due to the disconnection you will experience using their WIFI. Their staff moved me from a table at their Omar cafe cause it was reserved for a long stay customer that may show up anytime or may not show up. The next day to my surprise I saw another customer siting at the same table, and when I asked why is he using the long stay customer's table I was told he is sitting there before we opened today. Overall experience I would not recommend this hotel to anyone unless they charge the real value of a 2 stars hotel paying 303$ per night compared to the service provided was a highway rubbery with all due respect. Few days after my review on Trip advisor. A manager from the hotel called me to hear details about my dismayed experience and promised a great compensation for my next stay in April. I was not surprised of course to find out he came back to offer me a room for $219.00 plus tax = $274.00 per night at their executive rooms floor insulating my intelligence.!!!!!! Next time I will definitely take another hotel.

  • Location
    2.0

    It's oaky, very crowded area around. A walking distance to shops.

  • Room
    1.0

    Small with old with outdated furniture. Bathroom is very small and with dim lights.

  • Service
    1.0

    Too many employees. Service can be delayed in Omar caffe. First night I had guests and had to wait half hour to be seated and half hour for service,

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Haykal
Very pleased with my stay
  • Recommended hotel
  • Couples
  • Business trip
  • January 2013
I have enjoyed my stay in the hotel and I loved the historical parts of the hotel. It is one of the best hotels in Cairo and I would recommend it for those who would like to spend more time inside the hotels. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Location
    4.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.7
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
Close
Annie
Best place to stay in Cairo, you would love it
  • Recommended hotel
  • Singles
  • Business trip
  • December 2012
It was great experience staying at Marriott. Everything was just amazing, from room to restaurants, transportation, accessibility to all other places, views of city and river Nile, were just great. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.5
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
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Read all hotel reviews

Information about Cairo Marriott Hotel & Omar Khayyam Casino

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    The location of this hotel could not be better - a tranquil setting amid beautiful lush gardens on Zamalek Island in the River Nile. The city centre is situated in the immediate vicinity, while it is about 15 km to Cairo International Airport.
  • A total of 1250 accommodation units, distributed among the main building and the 2 adjacent buildings, are offered in the establishment. A lobby and a reception are available to guests. Services such as a cloakroom, a safe and currency exchange facilities make for a comfortable stay. Internet access and wireless internet access (for a fee) are available in the public areas. Gastronomic options offered by the establishment include a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Shopping facilities are available. The grounds of the establishment feature a playground and an attractive garden. A newspaper stand is also among the amenities at the establishment. Guests arriving in their own vehicles can park in the car park for a fee. Additional services include medical assistance, room service, a laundry and a hairdressing salon. In addition, a conference room and a business centre are also available.
  • All accommodation units feature air conditioning, central heating, a living room, a kitchen and a bathroom. A balcony completes the range of amenities available in most rooms. The carpeted accommodation units feature a double bed or a king-size bed. A safe, a minibar and a desk also feature. The kitchenette features tea and coffee making equipment. An ironing set is also available to guests. Each accommodation unit offers internet access, a telephone, a TV, a radio and wireless internet access. Slippers are among the comforts offered in the accommodation units. Each of the bathrooms features a shower, a bath, a bidet, a hairdryer and bathrobes.
  • The establishment offers an outdoor pool and a children's pool. Sun loungers and parasols offer the ideal way to unwind. A hot tub provides an opportunity for relaxation. The poolside bar serves a selection of refreshing drinks. Those wishing to enjoy sports whilst on holiday can have fun on-site with golf. In addition, tennis is offered for a fee. A gym, table tennis and pool/billiards are some of the sports and leisure options available at the establishment. The establishment offers a range of spa options, including a spa, a sauna and a solarium, or for an additional fee, massage treatments. Further available options include a casino.
  • Various meals and board options are bookable. Guests can choose from breakfast, dinner, B & B and half board.
  • All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Kitchen
  • Computer connection
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Fire alarm

Gastronomy

  • Breakfast
  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast in the room
  • Packed lunches

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Bicycle hire

Spa offers

  • Spa centre
  • Beauty treatments
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Express check in and check out
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Dry cleaning