# 10 of 71 hotels in Puerto Morelos/ Riviera Maya

Secrets Silversand Riviera Cancun(5 stars)

Bahia Petempich Sm12 Mz 31, Lote 14-02 77580 Puerto Morelos, Benito Juarez, Quintana Roo View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.6
  • Service
    5.4
  • Location
    4.4
  • Gastronomy
    5.1
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    4
  • very good
    0
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Gina
Secrets
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2014
The Silversands is a beautiful resort with terrific rooms and great pool areas. The staff is fantastic. The only downfall for this resort is that the food is terrible. Service in the restaurants is poor and very slow. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
  • Gastronomy
    2.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
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Sascha
Spring Break light for adults
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2013
A week before the trip, i am twice by e-mail to the hotel gewannt, with the request for information on scuba diving possibilities nearby and, whether it would be possible a quiet room, if possible with a view of the sea to get. Unfortunately i got on both e-mails no responses. Directly upon arrival we were not asked how our flight was, no one asked firstly, if we upgraded to a room with seaview we wanted, or even directly at the 'oceanfront '. Additional fee of 30 to 100 American Dollar the night! The question of a reply to my ... e-mails with a smile ignored. We declined, the room with a view of the sea, worth it for the extra not particularly. They look still completely on the whole complex away to the ocean view. The room size and furnishings remain always the same. In the hotel 90% of americans. The rest are canadians and english. With us was only a further german couple in the hotel. Most americans are on honeymoon or celebrating anniversaries. The majority of the guests are in the ages of to In the entire hotel there was only all-inclusive Internet is everywhere free but unfortunately very bad. In some places the hotel appears to be somewhat run down. The hotel recruits on its website with a personal pick-up from the airport. That was unfortunately nothing to see and we were with other tourists in a full minibus transported, the only over one hour after the arrival from the airport is. So what is after almost 12 hour flight not what you'd expect. A golf course from the neighboring hotel should be included, concealed but the this a few kilometer far away and it is no transport is! For divers and snorkelers the hotel is not at all suitable, the next possibility to the diving is over 12 kilometer away in puerto morelos. read hotel review
  • Sport & Leisure
    3.0

    Every evening there was a small but nice show, mostly from the staff. Daily activities are bingo, table tennis, billiards and games in the main pool. When it rains, these games in the main hall and beschallen therefore almost the whole hotel. The beach is very small and narrow. A dream beach as otherwise in Karibik if you here in vain. The chairs at the beach are from cheap plastic and often broken or worn out. At the pool the beach chairs were already high-quality and comfortable. The hotel has many different pools. At the main pool it is the fullest and there was always some games and animations full. At the other pools, but it is a bit quieter. But unfortunately it seems to be normal there, its own music with at the pool and also the other guests beschallen. This is from the staff unfortunately tolerated. The pools were every day cleaned and worked always very clean. Two times a week is on the hotelgelänge a market, where one t-shirts, jewelry and so on. Buy can. Unfortunately from all sides approached, what was really annoying. The hotel has a large and beautiful spa area, unfortunately are the prices very high in advance and it was not possible on the prices. Every day there is an application to the 'special price', but still very expensive.

  • Service
    4.0

    The staff is until a situation always very friendly and ready to help. The food will be invited you to a table, it is however also possible to be a person other than the proposed ones. Every time you left a restaurant entrance, we will you cordially greeted by, after the room number and his space accompanied. The place itself is a service, welcomes once again and is personally before. Service and hospitality is in all of the restaurants and at all times very largely written. The only time where there were difficulties was for the return trip, when i was a phone call and a trip should pay. The lady at the reception share me, that my credit card not working. The credit my girlfriend should supposedly not functioning. After some discussion we should cash on hauseigenden atm get our invoice to pay. We refused and i was with my bank in Germany on the phone. Divide us, that i also this conversation would have to pay! We refused to. Finally allowed us, 5 minutes free with the bank on the phone. It came out, that the lady at the reception constantly the wrong sicherheitsnummer on the credit eingab. After i mentioned it to the lady explained, was not about an apology, but only a 'ups'. The overall 13. minutes phone call but we had to pay. Everyday the rooms were at different times cleaned and we always got new towels. The cleaning was satisfactory, unfortunately we had the whole days yellow water stains on the ceiling. In the evening either personally, or under the door the activities of the next day, the weather forecast and the opening hours of the restaurant on a paper. After a few days, i have at hand cut. The hotel advertises a check-in process, but unfortunately 120 American Dollar without medication costs! The wound but was free of charge by a staff cleaned and connected.

  • Gastronomy
    5.0

    The food was in all restaurants and all meals very good and has a 5 star rating. For breakfast, there is a restaurant with a large buffet. For lunch you have the choice between a snack bar at the pool, a daily changing buffet in the restaurant, and a la carte restaurant. But you can also at any time room service is available. To the evening gives it always minutes 5 different restaurants a la carte offer. A buffet, there was only once a week in the evening, when the mexican evening in the theaters. The asian restaurant offered every night a showdinner. To do so, you must but with the concierge, in the morning to register. Otherwise there was in all of the restaurants no reservations. On the hotel's website, the individual restaurants or time just described. Actually there is for the restaurants for evening a dress code, the it prohibited, with shorts and sandals to eat to appear. Unfortunately, this dress code not been implemented. At the different bars gives it everywhere good cocktails and other beverages. Unfortunately you bottles with quality spirits usually only as decoration rum. The drinks were mostly from inferior spirits mixed. Similarly, the juices as huge plastikkanistern. Due to the many americans, but it is usual, so quite with each order and at every meal a tip between 1 and 5 American Dollar to give. Tips should also with all-inclusive should be, but constantly with dollar bills raumlaufen to have is unusual.

  • Room
    4.0

    The hotel has only junior suites are very spacious. Unfortunately, the air conditioning was very noisy, so that it almost not possible, at night with air conditioning to sleep, what with temperatures at night around 30 degrees is not pleasant! The rooms are very bright and friendly designed. Only the 'wiring' from the tv and receiver seemed a bit unprofessional. On the ceiling of our room, there were any yellow water droplets. Unfortunately, they were not removed. Unfortunately the toilet not completely lock and has a transparent glass door, which was a bit unusual. Also it is missing here at the simplest things like a toilet brush. Very pleasant was the large bath tub with massage jets (no tub), and the large shower. Shower gel and shampoo were every day replenished. The balcony was also very big and with beautiful, wide couches equipped. The minibar is also included and is refilled everyday. A medium sized tv with the facilities, but without a german channel. In the rooms you need no adapter, the sockets are international.

  • Location
    2.0

    The hotel is located just about 25. minutes from Cancun airport away. Due to the proximity to the airport, you can hear unfortunately also the planes taking off. From the main road leading to the hotel one drives about 7 minutes (5 kilometer) by a sumpflandlandschaft. Near the hotel, you will find no possibility to go shopping. The next possibility would be a gas station on the main street. Even if you the hotel is within walking distance, should want to leave, so was at several places the access road with about 5 centimeter rain and sumpfwasser awash. Unfortunately the hotel offers no shuttle service to the next villages. The only possibility is a very expensive taxi or a rental car. Car rental avis has a private office and cars can right at the hotel be rented. Costs about 85 American Dollar per day. You should have the car, but in the internet, then you pay only 50 American Dollar for the same car including all insurance and so on. Free computers are available for in the lobby available. On the website of the hotel is that you are at a local vendors diving could. This proved to be not entirely true. In the middle of the hotel between the pools is the issue of the towels. There also the company aquaworld a private beach. When aquaword while you can diving book. A pick-up at the hotel costs extra and the diving is also only in Cancun possible. The prices you see in the pictures. Really i can recommend aquawolrd also not. It was mass processing and the first three days there was also no employees were present. Also in the hotel nobody knew why. According to a german diving school in Playa del Carmen, many suppliers various destinations not allowed, the guests personally pick up and a shuttle service to offer. The local taxigesellschaft has a monopoly on the transport. Unfortunately makes many excursions were very expensive. Due to the location of the hotel is a real swimming in the sea it was unfortunately not possible. On the beach will be to each daily and nighttime tons of seaweed and dirt washed ashore. The floor is full of stones and shells. The staff is day and night busy to remove the beach, however, this can only conditionally. In the water are huge sandbags, the optics totally destroyed.

  • Hotel
    3.0

    A week before the trip, i am twice by e-mail to the hotel gewannt, with the request for information on scuba diving possibilities nearby and, whether it would be possible a quiet room, if possible with a view of the sea to get. Unfortunately i got on both e-mails no responses. Directly upon arrival we were not asked how our flight was, no one asked firstly, if we upgraded to a room with seaview we wanted, or even directly at the 'oceanfront '. Additional fee of 30 to 100 American Dollar the night! The question of a reply to my e-mails with a smile ignored. We declined, the room with a view of the sea, worth it for the extra not particularly. They look still completely on the whole complex away to the ocean view. The room size and furnishings remain always the same. In the hotel 90% of americans. The rest are canadians and english. With us was only a further german couple in the hotel. Most americans are on honeymoon or celebrating anniversaries. The majority of the guests are in the ages of to . In the entire hotel there was only all-inclusive Internet is everywhere free but unfortunately very bad. In some places the hotel appears to be somewhat run down. The hotel recruits on its website with a personal pick-up from the airport. That was unfortunately nothing to see and we were with other tourists in a full minibus transported, the only over one hour after the arrival from the airport is. So what is after almost 12 hour flight not what you'd expect. A golf course from the neighboring hotel should be included, concealed but the this a few kilometer far away and it is no transport is! For divers and snorkelers the hotel is not at all suitable, the next possibility to the diving is over 12 kilometer away in puerto morelos.

Close
Franziska
Definitely again!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • November 2012
A perfect hotel we have not ever experienced! It suited from the beginning to the back all! Despite the size of the hotel, you had the impression one is something special, the staff was very accommodating and willing to help! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close

Perfect hotel and holiday
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
An excellent hotel which is worth of its price. One night in the swim-out room and then on trip through Yucatan. The surplus your suitcase stayed in the hotel. Again there and in a room with seaview and kingseits bed checked in. Bags without any problems to the room received. There no children in the hotel are, can each to his own the best relax. Mostly americans and canadians. Little europeans and no ru. Wether at the beach, by the pool or at the bar, always a quiet holiday atmosphere. Drinks only original! The best! A special thanks at Jose' ..., on special request the cocktail Yucatan mixed (recipe from the internet presented, and den haag). Excellent food and a superb ambience in the restaurants. All in all very recommendable! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Read all hotel reviews

Information about Secrets Silversand Riviera Cancun

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This hotel is nestled on the coast of the Yucatan peninsula and lies a mere 27 km south of Cancun. It is surrounded by the waters of the Caribbean with vibrant coral reefs, soft white sand and adventure attractions. The centre of Puerto Morelos is 2 km away, it is 30 km to Xcaret, 50 km to Xel-ha and 60 km to Tulum. This hotel lies about 25 minutes from Cancun International Airport.
  • The hotel comprises a main building and 6 adjacent buildings, offering a total of 433 rooms on 4 storeys. Guests of the hotel are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. Amenities include a cloakroom, a safe and currency exchange facilities. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. Gastronomic options include a restaurant, a dining area, a breakfast room, a café and a bar. Shopping facilities are available. The grounds of the hotel feature a playground and an attractive garden. A playroom is also among the amenities at the hotel. Parking facilities available to guests include a garage (for a fee) and a car park (for a fee). Additional services include car hire, medical assistance, room service, a laundry and a hairdressing salon. Active guests can make use of the bicycle hire service to explore the surrounding area. In addition, a conference room and a business centre are also available.
  • All accommodation units feature air conditioning, a fan, a kitchen and a bathroom. Most rooms additionally feature a balcony or a terrace. Some of the accommodation units feature a side sea view. Each accommodation unit features a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk also feature. The accommodation units offer a range of amenities, including tea and coffee making equipment. An ironing set is also available to guests. Additional features, including internet access, a telephone, a TV, a radio, a stereo system, a CD player, a DVD player and an alarm clock, contribute to a great stay. Guests will also find slippers provided. Some of the rooms are wheelchair-accessible. In each of the bathrooms, guests will find a shower, a bath, a spa bath, a hairdryer and bathrobes.
  • The hotel offers an outdoor pool. A sun terrace, sun loungers and parasols are available. The hot tub offers revitalisation. The poolside bar serves a selection of refreshing drinks. The hotel offers a very extensive sport and leisure programme, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and archery. For a fee, golf is also available. A wide range of sports are available, including watersports such as windsurfing, sailing, kayaking, snorkelling, aqua aerobics and aquafit, or for a fee, diving. The hotel also offers sports enthusiasts a wide range of indoor activities, such as a gym, table tennis, pool/billiards, yoga and gymnastics. A sauna and a solarium, or for a fee, a steam bath, a beauty salon and massage treatments, are among the spa options available. An entertainment programme, an entertainment programme for adults and a disco provide guests with recreational options during their free time.
  • The hotel offers a wide range of bookable meals and board options, including breakfast, lunch, dinner and All-inclusive. The hotel additionally offers snacks. Drinks are included for guests. Alcohol-free drinks and alcoholic drinks are available at the establishment.
  • All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Special massages
  • Sauna
  • Tanning booth

Other hotel information

  • City hotel
  • 24 hour reception
  • Express check in and check out
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service