# 8 of 70 hotels in Puerto Morelos/ Riviera Maya

Secrets Silversand Riviera Cancun(5 stars)

Bahia Petempich Sm12 Mz 31, Lote 14-02 77580 Puerto Morelos, Benito Juarez, Quintana Roo View on map
Average rating
Recommended
Trend

Show on map:
  • Hotel
  • Things to do and see

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    6.0
  • Service
    5.8
  • Location
    4.1
  • Gastronomy
    5.2
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    4
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.833333333333333

The hotel complex is not too large and after a day, you know where everything is. The complex insists on more buildings where the suites are... To any building has a private swimming pool with pool chairs and pool service. In the hotel are the lobby and a large bar, as well as a few shops with the main restaurant all in the main building (except for the seafood and Oceana). During its stay all restaurants freely used and that without prior notification... …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

A week before the trip, i am twice by e-mail to the hotel gewannt, with the request for information on scuba diving possibilities nearby and, whether it would be possible a quiet room, if possible with a view of the sea to get. Unfortunately i got on both e-mails no responses. Directly upon arrival we were not asked how our flight was, no one asked firstly, if we upgraded to a room with seaview we wanted, or even directly at the 'oceanfront '. Additional …  read hotel review

read more Acceptable, Poor, Terrible reviews
Gina
Secrets
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2014
The Silversands is a beautiful resort with terrific rooms and great pool areas. The staff is fantastic. The only downfall for this resort is that the food is terrible. Service in the restaurants is poor and very slow. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
  • Gastronomy
    2.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
Close
Read all hotel reviews

Information about Secrets Silversand Riviera Cancun

Hotel Information

Is this your hotel?

Take advantage of the benefits offered by HotelManager:

  • Quality analyses provided by guest reviews
  • Update information about your hotel
  • Increase awareness of your hotel by creating a hotel profile with official pictures
  • All completely free

Create your hotel profile

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Cable TV
  • Air conditioning
  • Minibar
  • Safe
  • Fridge
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Tennis court
  • Minigolf

Spa offers

  • Spa centre
  • Beauty treatments
  • Sauna
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Express check in and check out
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper
  • Ironing service