# 4 of 55 hotels in Isla Cozumel

Secrets Aura Cozumel Resort(4 stars)

Carretera Costera Sur Km. 13.5 View on map
Average rating
Recommended
Trend

At a glance

  • Bad service (1)
    "Bad service" found in 1 review
    • " Aura Cozumel Grand Resort - we expected 5 star resort but it should be max. 4 star hotel. The hotel is a bit old and so many things doesnt work in the room. Time to time bad service in restaurant. Nice beach but bad sea access. " 
      4.3880952380952385
      September 2012
  • Read more
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.1
  • Room
    5.1
  • Service
    4.7
  • Location
    4.0
  • Gastronomy
    5.0
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    1
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews

Summary of guest reviews by category

  • Service
    Cons
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " Aura Cozumel Grand Resort - we expected 5 star resort but it should be max. 4 star hotel. The hotel is a bit old and so many things doesnt work in the room. Time to time bad service in restaurant. Nice beach but bad sea access. "  read hotel review
        4.386111111111112
        September 2012
Celine
Luxury all inclusive hotel by the beach!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
A very nice hotel in directly at the beach. Many recreational activities, (daily pilates lessons & aqua fitness...) But no pushy entertainment. Exclusively american guests. The highlight was jacuzzi on the roof terrace from the wonderful sunset. The diving school, which with in the hotel is isn't recommendable. The offer although it is very convenient packages, care but no! read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.7
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Lukas
Not a five star resort
  • Hotel not recommended
  • Couples
  • Beach holiday
  • August 2012
Aura Cozumel Grand Resort - we expected 5 star resort but it should be max. 4 star hotel. The hotel is a bit old and so many things doesnt work in the room. Time to time bad service in restaurant. Nice beach but bad sea access. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    3.3
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    1.0
    Disabled-friendly
    4.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
  • Room
    4.5
    Size of the room
    6.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    4.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    3.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
Close
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Information about Secrets Aura Cozumel Resort

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Business centre
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Phone
  • Minibar
  • Safe
  • Washing machine
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Car hire
  • Children welcome
  • Wifi
  • Laundry service