# 10 of 71 hotels in Albena

Hotel Mura(3.5 stars)

Albena 9620 Albena bg View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.6
  • Room
    5.2
  • Service
    5.3
  • Location
    5.1
  • Gastronomy
    4.6
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    23
  • very good
    9
  • acceptable
    3
  • poor
    2
  • terrible
    0
Read all hotel reviews
Ogrean
A wonderful vacation in Mura
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
We were really impressed by the restaurant - the food is very good. The entertainment team was excellent. The view was very good of course, we were 15 meters from the sea. We were in this concert for the 45-th anniversary to Albena, the Deep zone concert and we really liked it. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
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Graur Florin
A trip to Mura Albena
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
The service was great. We had a lot of fun. We liked the entertainment, the animation was really good. The rastaurant - the food was delicious. One small complain - we want to go higher tan the first and second floor nad the cleaning should me more organised (the laundry changing in every 3 days). read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
Close
Nina
One unforgettable vacation
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
The service of Hotel Mura was really good so were the Animetors. We really liked the whole animation program especially the evening shows on the stage of Hotel Gergana. We also liked the food it was really delicious compliments for all the cookers. We will definitely visit this hotel again we spend our vacation having a lot of fun and great time read hotel review
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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ESTERA
Perfect location - right on the beach in Albena
  • Recommended hotel
  • Friends
  • Business trip
  • May 2014
I was truly impressed by the location, right on the sandy beach of Albena. When I ate in the breakfast restaurant, I could feel the waves...it was amazing! Nearby there is the Baltata Natural Reserve so you could enjoy also the forest and the fresh air. The all inclusive service is perfect - plenty of food. The rooms were basic but clean. What else can you request when you open the window and you hear the soud made by the waves and you feel the fresh air? Would definitely return for a longer stay. read hotel review
  • Location
    5.5
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    4.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
    Family friendliness
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Reinhold
Holiday in the off season
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • September 2013
The hotel has a international guest structure and a mixed average age. The condition the cleanliness is except for the alleged flaws good. read hotel review
  • Location
    5.0

    The beach. Access to public transport was good. In the off season were a lot of restaurants were closed. Shopping in albena was possible.

  • Sport & Leisure
    6.0

    Recreational sport was ok. Animation was unfortunately not often in german. The beach was very good, also the condition of the beach chairs, umbrellas and showers.

  • Service
    5.0

    Friendliness and foreign language skills at the reception and in the restaurant were good. The room cleaning was sufficient. Bed linen and towels were changed.

  • Room
    6.0

    The size and the condition of the room were good. 2 sufficiently large closets were in order. The mini bar was not used by me, but as i find in order and was checked every day. The size and cleanliness of the toilet was also ok. Unfortunately, i had to once again state the too little counter space available was a few things, and not good enough. A extraspiegel for the shave found i super.

  • Gastronomy
    3.0

    To the bar i can't make any statements. The quality of the meals was partly tasteless and cold. The quantity of the food and drink in the restaurant was good. Cleaning and hygiene in the restaurant was very poor. Should the local kitchen to be? I am not sure. The atmosphere at lunch and in the evening was beautifully surrounded by music and a singer. Unfortunately i regret and some younger couples that not even a nice dance night used. Saturday and sundays, perhaps in the week, could you an event organizer.

  • Hotel
    5.0

    The hotel has a international guest structure and a mixed average age. The condition the cleanliness is except for the alleged flaws good.

Close

It was ok
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • August 2013
The hotel i would be relatively large judge. Unfortunately the hotel makes from the outside no good impression more, as the façade not know anymore and was already a bit older... But inside everything is okay. Many families visit this hotel. Nationalities: there were many russians there, hardly any germans and other nationalities. read hotel review
  • Service
    6.0

    Room cleaning was good, the rooms were swept daily. The front desk staff were very nice. They gladly helped and all questions.

  • Hotel
    3.0

    The hotel i would be relatively large judge. Unfortunately the hotel makes from the outside no good impression more, as the façade not know anymore and was already a bit older... But inside everything is okay. Many families visit this hotel. Nationalities: there were many russians there, hardly any germans and other nationalities.

  • Room
    4.0

    Our room was completely sufficient for two persons. The bathroom and the room were clean and tidy. An air conditioning was available. Room with ocean view to be recommended. The minibar is always filled up (drinks and snacks are available at the check out to pay).

  • Sport & Leisure
    3.0

    I myself was only in the pool of the neighboring hotel, as this simply nicer and free an adjecent is. As well as the entertainment, this is also free in the neighboring hotel for the mura guests. The evening entertainment was rather on the russians cut. The beach was clean, umbrellas, beach chairs can be used free of charge. Cushions had to be payed for.

  • Gastronomy
    4.0

    The food was thinks i typically bulgarian. And you always found something which tasted... If it is not already by the other starving guests finish was. In the morning it was difficult to secure a fresh gebackende waffle or fried eggs to find, since the people seemed very ravenous are. In the restaurant it was very noisy and you had to watch out that you not circulated, or not too. The waiters tried the used plates quickly to eliminate, these worked unfortunately not always with so many impossible people.

  • Location
    5.0

    To the gold beach (night life) is about 20 kilometer, you can until 7:00 p. m. with the bus (circa 1,50 Euro) then with the taxi. There were shopping possibilities about 1 kilometer away from the hotel, which one goes gladly to foot or with the bimmelbahn reach. Recommend is the attendance in the evening.

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Holger
A really great vacation
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2013
We yesterday tanned and relaxed stay in Berlin landed. The hotel pleased us great. Who for 3 stars the pure expect luxury is wrong there of course. We were really satisfied, sun, sea, food, a nice room with sea view on the 6. floor - which super clean and friendly staff our 14 days vacation a beautiful experience. If some were not happy, if perhaps also a small tip on the pillow or the service somewhat to, or a nice word-it is all on the desires of the guests were. Of course, the dinning room was sometimes crowded, but well ... and. Then one goes evenly later food-there was plenty of food available and you can eat in peace. One bay a 3 star hotel - and for 3 stars it's a great self catering were, the rooms were very clean and there was no beach chair war on the beach if one also for these guys a Euro be desired. Every morning we had our beach chairs with cushions the boys provided. But as i said-they want all just life and are a recognition. So don't let the parsimony and the bad mood at home, your bay all inclusive for a really reasonable price and if you then the day only a few Euro distributed tips and also times a smile on their lips, you get a really super nice holiday! read hotel review
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
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Ruediger & Christel
Never again!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2013
It was by far the worst hotel we had (never again 3 stars). The staff in the restaurant had now already no more desire and the season has begun, the tables weren't cleared and also not new eingedeckt. At the bar there were plastic cups, because they aren't able ( or do not want) the glasses to wash. Night 10 bottles sparkling wine there is no more (statement from the bartender). The sea and the beach was beautiful, that made the holiday then nevertheless still relaxing. read hotel review
  • Location
    2.4
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
  • Sport & Leisure
    2.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    2.0
  • Service
    2.0
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
  • Room
    4.0
    Size of the room
    5.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    2.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    2.0
  • Hotel
    1.8
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
    Family friendliness
    2.0
    Disabled-friendly
    1.0
Close
Uwe
A very good two plus!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2013
We could from 07,06 2013-until 28 june 2013 guests in this hotel his! Rooms were always tip top clean, nice efficient maid service, a pool master the constantly efficient And helpful. The bartenders were nice and with a smile ( Stefanie and mumschil etc.) ,you can Only praise. Front desk very nice, good german and english everything was great! Mekerer we naturally met, but as one says, from each train ascends a stupid- Or, there is no beautiful woman, the no drawback has! A would also like to thank the reiseagentour sun-tours (mrs Nadja) for great excursions! read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
    Family friendliness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Read all hotel reviews

Information about Hotel Mura

Hotel Information

Hotel description

Hotel description

  • What the hotel offers
    This beach hotel offers 186 rooms. The buildings has a terraced architecture like most hotels in the resort. This offers an excellent view of the sea and National Reserve Balata. It is air-conditioned and has a 24-hour reception, currency exchange facility, lift access, cocktail bar, a restaurant and car parking. Non-smoking rooms are also available.
  • Location
    Hotel Mura is on the beach front . "Mura" hotel is next to the national reserve "Balata" –unique area for your pleasant healthy holiday.
  • Accommodation
    The capacity of the hotel is 373 beds in 186 rooms. - standard double and single rooms - non – smoking rooms - rooms for disable guests - 2 bed apartments with sea view - 4 bed apartments with sea view Standard double and single rooms All the rooms are equipped with air condition, telephone, Sat TV, hairdryer, internet access, balcony, sea and park view, safe and mini bar with extra charge. A third adult or a child can be accommodated in the room on a pull – out sofa
  • Food and Drink
    •The hotel has an air-conditioned restaurant with terraces, where the main meals – breakfast, lunch and dinner are offered - all dishes served buffet style •There are separate places for non - smokers •Seating places in restaurant "Mura" - total - 450 - in the hall – 380 - covered terrace – 70 •Buffet time-table: •breakfast – 07.30 – 10.00h •lunch – 12.30 – 14.30h •dinner – 18.00 – 21.00h •Theme evening – Bulgarian, Italian, Mediterranean, Latino night •A la carte – on the pool bar Gergana - 10.00-22.00 ч. •The bars offer variety of cocktails/payable/, hot and cold drinks, soft drinks, local alcohol drinks, white & red wine, draught beer, pizza, a – la – carte menu, pasta, salads, chicken, fish and beef specialities, pancakes, ice-cream. •All Inclusive drinks: local alcohol, soft drinks, hot and cold drinks from 10:00h to 22:00h. •All imported alcohol, cocktails espresso café are payable
  • Leisure
    Animation program for children and adults seven days a week / all day long and evening shows at the outdoor swimming pool and on the beach area of "Mura" hotel/ help for the good mood of the guests. WiFi (wireless internet) access is available in some of the rooms, in the Lobby, at the terrace of the restaurant and around the pool area - payable on the reception •Volleyball, football, basketball, darts on the beach –games are organised by the animation team –free of charge •On the beach/chargeable/ -boat trip, water bicycle, banana, jet.
  • Other facilities and services
    The Hotel complex offers "All Inclusive plus" services. The product "All Inclusive" plus includes : meals, drinks, ice cream and snacks along with the usage of 2 sun beds and 1 umbrella per room on the beach in front of the hotel or on the pools free of charge.

Amenities

Hotel amenities

  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Vegetarian dishes
  • Hotel bar
  • Cafe
  • Breakfast buffet
  • Packed lunches

A choice of sports

  • Outdoor pool
  • Cycling

Spa offers

  • Spa centre
  • Special massages

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Check in from: 14:00
  • English
  • Airport transfer
  • German
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service