# 7 of 75 hotels in Albena
Average rating
Recommended
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At a glance

  • The staff were always very helpful (1)
    "The staff were always very helpful" found in 1 review
    • " It was our best vacation as a family. The hotel really has all expectations fulfilled. The all round service was great. The staff were always very helpful . Very nice families-apartment HUGE The beach is perfect for children there the water warm ... " 
      5.757142857142857
      August 2012
  • We felt very much at ease (1)
    "We felt very much at ease" found in 1 review
    • " We felt very much at ease , have ourselves super recovered Fathi with his team we were very pleased Really nice people ... " 
      5.595238095238095
      September 2012
  • Very good entertainment (1)
    "Very good entertainment" found in 1 review
    • " We felt very much at ease, have ourselves super recovered Fathi with his team we were very pleased Really nice people with very good entertainment we will come again very recommendable " 
      5.595238095238095
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.6
  • Room
    5.1
  • Service
    5.0
  • Location
    5.1
  • Gastronomy
    4.4
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    18
  • very good
    10
  • acceptable
    2
  • poor
    2
  • terrible
    0
Read all hotel reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (1)
      Comments related to "Hotel in general" found in 1 review
      • " We felt very much at ease, have ourselves super recovered Fathi with his team we were very pleased Really nice people ... "  read hotel review
        5.595238095238095
        September 2012
  • Service
    Pros
    • Service in general (1)
      Comments related to "Service" found in 1 review
      • " It was our best vacation as a family. The hotel really has all expectations fulfilled. The all round service was great. The staff were always very helpful. Very nice families-apartment HUGE The beach is perfect for children there the water warm ... "  read hotel review
        5.757142857142857
        August 2012
  • Sport
    Pros
    • Sport facilities (1)
      Comments related to "Sport" found in 1 review
      • " We felt very much at ease, have ourselves super recovered Fathi with his team we were very pleased Really nice people with very good entertainment we will come again very recommendable "  read hotel review
        5.595238095238095
        September 2012
Reinhold
Holiday in the off season
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Badeferien
  • September 2013
The hotel has a international guest structure and a mixed average age. The condition the cleanliness is except for the alleged flaws good. Bewertung lesen
  • Lage und Umgebung
    5.0

    The beach. Access to public transport was good. In the off season were a lot of restaurants were closed. Shopping in albena was possible.

  • Sport und Unterhaltung
    6.0

    Recreational sport was ok. Animation was unfortunately not often in german. The beach was very good, also the condition of the beach chairs, umbrellas and showers.

  • Service
    5.0

    Friendliness and foreign language skills at the reception and in the restaurant were good. The room cleaning was sufficient. Bed linen and towels were changed.

  • Zimmer
    6.0

    The size and the condition of the room were good. 2 sufficiently large closets were in order. The mini bar was not used by me, but as i find in order and was checked every day. The size and cleanliness of the toilet was also ok. Unfortunately, i had to once again state the too little counter space available was a few things, and not good enough. A extraspiegel for the shave found i super.

  • Gastronomie
    3.0

    To the bar i can't make any statements. The quality of the meals was partly tasteless and cold. The quantity of the food and drink in the restaurant was good. Cleaning and hygiene in the restaurant was very poor. Should the local kitchen to be? I am not sure. The atmosphere at lunch and in the evening was beautifully surrounded by music and a singer. Unfortunately i regret and some younger couples that not even a nice dance night used. Saturday and sundays, perhaps in the week, could you an event organizer.

  • Hotel
    5.0

    The hotel has a international guest structure and a mixed average age. The condition the cleanliness is except for the alleged flaws good.

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It was ok
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • August 2013
The hotel i would be relatively large judge. Unfortunately the hotel makes from the outside no good impression more, as the façade not know anymore and was already a bit older... But inside everything is okay. Many families visit this hotel. Nationalities: there were many russians there, hardly any germans and other nationalities. Bewertung lesen
  • Service
    6.0

    Room cleaning was good, the rooms were swept daily. The front desk staff were very nice. They gladly helped and all questions.

  • Hotel
    3.0

    The hotel i would be relatively large judge. Unfortunately the hotel makes from the outside no good impression more, as the façade not know anymore and was already a bit older... But inside everything is okay. Many families visit this hotel. Nationalities: there were many russians there, hardly any germans and other nationalities.

  • Zimmer
    4.0

    Our room was completely sufficient for two persons. The bathroom and the room were clean and tidy. An air conditioning was available. Room with ocean view to be recommended. The minibar is always filled up (drinks and snacks are available at the check out to pay).

  • Sport und Unterhaltung
    3.0

    I myself was only in the pool of the neighboring hotel, as this simply nicer and free an adjecent is. As well as the entertainment, this is also free in the neighboring hotel for the mura guests. The evening entertainment was rather on the russians cut. The beach was clean, umbrellas, beach chairs can be used free of charge. Cushions had to be payed for.

  • Gastronomie
    4.0

    The food was thinks i typically bulgarian. And you always found something which tasted... If it is not already by the other starving guests finish was. In the morning it was difficult to secure a fresh gebackende waffle or fried eggs to find, since the people seemed very ravenous are. In the restaurant it was very noisy and you had to watch out that you not circulated, or not too. The waiters tried the used plates quickly to eliminate, these worked unfortunately not always with so many impossible people.

  • Lage und Umgebung
    5.0

    To the gold beach (night life) is about 20 kilometer, you can until 7:00 p. m. with the bus (circa 1,50 Euro) then with the taxi. There were shopping possibilities about 1 kilometer away from the hotel, which one goes gladly to foot or with the bimmelbahn reach. Recommend is the attendance in the evening.

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Holger
A really great vacation
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • July 2013
We yesterday tanned and relaxed stay in Berlin landed. The hotel pleased us great. Who for 3 stars the pure expect luxury is wrong there of course. We were really satisfied, sun, sea, food, a nice room with sea view on the 6. floor - which super clean and friendly staff our 14 days vacation a beautiful experience. If some were not happy, if perhaps also a small tip on the pillow or the service somewhat to, or a nice word-it is all on the desires of the guests were. Of course, the dinning room was sometimes crowded, but well ... and. Then one goes evenly later food-there was plenty of food available and you can eat in peace. One bay a 3 star hotel - and for 3 stars it's a great self catering were, the rooms were very clean and there was no beach chair war on the beach if one also for these guys a Euro be desired. Every morning we had our beach chairs with cushions the boys provided. But as i said-they want all just life and are a recognition. So don't let the parsimony and the bad mood at home, your bay all inclusive for a really reasonable price and if you then the day only a few Euro distributed tips and also times a smile on their lips, you get a really super nice holiday! Bewertung lesen
  • Service
    5.0
    Fremdsprachenkenntnisse des Personals
    4.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    4.0
  • Gastronomie
    4.8
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Atmosphäre & Einrichtung
    5.0
  • Lage und Umgebung
    4.6
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Familienfreundlichkeit
    5.0
  • Zimmer
    5.5
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
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Ruediger & Christel
Never again!
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
It was by far the worst hotel we had (never again 3 stars). The staff in the restaurant had now already no more desire and the season has begun, the tables weren't cleared and also not new eingedeckt. At the bar there were plastic cups, because they aren't able ( or do not want) the glasses to wash. Night 10 bottles sparkling wine there is no more (statement from the bartender). The sea and the beach was beautiful, that made the holiday then nevertheless still relaxing. Bewertung lesen
  • Lage und Umgebung
    2.4
    Einkaufsmöglichkeiten in Umgebung
    1.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    3.0
    Restaurants & Bars in der Nähe
    1.0
    Sonstige Freizeitmöglichkeiten
    1.0
  • Sport und Unterhaltung
    2.7
    Qualität des Strandes
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    1.0
    Zustand und Qualität des Pools
    2.0
  • Service
    2.0
    Fremdsprachenkenntnisse des Personals
    2.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    1.0
  • Zimmer
    4.0
    Größe des Zimmers
    5.0
    Sauberkeit & Wäschewechsel
    3.0
    Größe des Badezimmers
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    4.0
  • Gastronomie
    2.8
    Auswahl an Speisen und Getränken
    4.0
    Sauberkeit im Restaurant und am Tisch
    1.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Atmosphäre & Einrichtung
    2.0
  • Hotel
    1.8
    Zustand des Hotels
    2.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    2.0
    Familienfreundlichkeit
    2.0
    Behindertenfreundlichkeit
    1.0
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Uwe
A very good two plus!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
We could from 07,06 2013-until 28 june 2013 guests in this hotel his! Rooms were always tip top clean, nice efficient maid service, a pool master the constantly efficient And helpful. The bartenders were nice and with a smile ( Stefanie and mumschil etc.) ,you can Only praise. Front desk very nice, good german and english everything was great! Mekerer we naturally met, but as one says, from each train ascends a stupid- Or, there is no beautiful woman, the no drawback has! A would also like to thank the reiseagentour sun-tours (mrs Nadja) for great excursions! Bewertung lesen
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Sport und Unterhaltung
    5.8
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
  • Gastronomie
    5.3
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Atmosphäre & Einrichtung
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    4.0
    Familienfreundlichkeit
    6.0
  • Zimmer
    6.0
    Größe des Zimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Größe des Badezimmers
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
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Information about Hotel Mura

Hotel Information

Hotel description

Hotel description

  • What the hotel offers
    This beach hotel offers 186 rooms. The buildings has a terraced architecture like most hotels in the resort. This offers an excellent view of the sea and National Reserve Balata. It is air-conditioned and has a 24-hour reception, currency exchange facility, lift access, cocktail bar, a restaurant and car parking. Non-smoking rooms are also available.
  • Location
    Hotel Mura is on the beach front . "Mura" hotel is next to the national reserve "Balata" –unique area for your pleasant healthy holiday.
  • Accommodation
    The capacity of the hotel is 373 beds in 186 rooms. - standard double and single rooms - non – smoking rooms - rooms for disable guests - 2 bed apartments with sea view - 4 bed apartments with sea view Standard double and single rooms All the rooms are equipped with air condition, telephone, Sat TV, hairdryer, internet access, balcony, sea and park view, safe and mini bar with extra charge. A third adult or a child can be accommodated in the room on a pull – out sofa
  • Food and Drink
    •The hotel has an air-conditioned restaurant with terraces, where the main meals – breakfast, lunch and dinner are offered - all dishes served buffet style •There are separate places for non - smokers •Seating places in restaurant "Mura" - total - 450 - in the hall – 380 - covered terrace – 70 •Buffet time-table: •breakfast – 07.30 – 10.00h •lunch – 12.30 – 14.30h •dinner – 18.00 – 21.00h •Theme evening – Bulgarian, Italian, Mediterranean, Latino night •A la carte – on the pool bar Gergana - 10.00-22.00 ч. •The bars offer variety of cocktails/payable/, hot and cold drinks, soft drinks, local alcohol drinks, white & red wine, draught beer, pizza, a – la – carte menu, pasta, salads, chicken, fish and beef specialities, pancakes, ice-cream. •All Inclusive drinks: local alcohol, soft drinks, hot and cold drinks from 10:00h to 22:00h. •All imported alcohol, cocktails espresso café are payable
  • Leisure
    Animation program for children and adults seven days a week / all day long and evening shows at the outdoor swimming pool and on the beach area of "Mura" hotel/ help for the good mood of the guests. WiFi (wireless internet) access is available in some of the rooms, in the Lobby, at the terrace of the restaurant and around the pool area - payable on the reception •Volleyball, football, basketball, darts on the beach –games are organised by the animation team –free of charge •On the beach/chargeable/ -boat trip, water bicycle, banana, jet.
  • Other facilities and services
    The Hotel complex offers "All Inclusive plus" services. The product "All Inclusive" plus includes : meals, drinks, ice cream and snacks along with the usage of 2 sun beds and 1 umbrella per room on the beach in front of the hotel or on the pools free of charge.

Amenities

Hotel amenities

  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning

Room amenities

  • Satellite TV
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Packed lunches

A choice of sports

  • Outdoor pool
  • Bicycle hire

Spa offers

  • Spa centre

Other hotel information

  • 24 hour reception
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Wifi
  • Newspaper