# 33 of 78 hotels in Varadero

Hotel Mercure Cuatro Palmas & Las Palmas Bungalows(4 stars)

Avenida 1ra entre 60 y 64, Matanzas, Varadero View on map
Average rating
Recommended
Trend

At a glance

  • Price-performance okay (4)
    "Price-performance okay" found in 4 reviews
    • " Price-performance okay , but we'll be not again " 
      3.9261904761904765
      June 2012
    • " All together is TRUE the value for money . If you however not on every penny watch out have/want, I would always another hotel ... " 
      3.9261904761904765
      June 2012
    • " ... another hotel select, rather more pay, but also more, what cleanliness, ambience, Competence at the front desk subject. Afterwards we have throughout Cuba similar conditions experienced. So an appropriate hotel . " 
      3.5
      May 2012
    • " Nice hotel on a dream beach, but no luxury " 
      4.333333333333333
      September 2012
  • The room was okay (2)
    "The room was okay" found in 2 reviews
    • " ... Hollywood box 1 Euro, Rum and really beautiful cheap Holzschnittzereien for example Figures and so on everything you with simple means and crafts make can. To the hotel again the people are nice, the room was okay , but what you plan, would be 30 to 50 Euro tip in two weeks, it is like everywhere with a ... " 
      4.333333333333333
      September 2012
    • " ... the bed and so on belongs, then immediately a different room ask! They have a main building and a page with newer bungalows are OK, only the side with the old bungalows is probably hit and Miss a good room there get on the side. To the excursions I can only say, that the not Like in other countries ... " 
      4.333333333333333
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.5
  • Room
    3.8
  • Service
    3.7
  • Location
    4.9
  • Gastronomy
    3.4
  • Sport & Leisure
    4.1

Rating breakdown

  • excellent
    10
  • very good
    14
  • acceptable
    14
  • poor
    10
  • terrible
    1
Read all hotel reviews

The most helpful positive review

5.085714285714286

This hotel has one of the most beautiful beaches, in addition, very friendly and helpful staff the rooms in the main building are totally ok. The food was except for the dinner was good, in the evening there could have been a little bit of quality support throughout the but very good. Drinks are ok, one should only the plastic cups abolished, but that is rather a general problem Varadero and the rest of the world save our ocean! I love this hotel, becaus …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3

Room sometimes good and sometimes bad service is always worse now for the 4. time in this hotel and had to find the the quality the all time became worse. It starts with mold on the walls and in the bathroom, and bugs without limits in the or other room. The guest structure this year dominated german guests, as well as very many female sextouristinnen. The service works only reasonable if you a or other cuc jump left otherwise you can wait. The buffet is …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (4)
      Comments related to "Hotel in general" found in 4 reviews
      • " Price-performance okay, but we'll be not again "  read hotel review
        3.9261904761904765
        June 2012
      • " All together is TRUE the value for money. If you however not on every penny watch out have/want, I would always another hotel ... "  read hotel review
        3.9261904761904765
        June 2012
      • " ... another hotel select, rather more pay, but also more, what cleanliness, ambience, Competence at the front desk subject. Afterwards we have throughout Cuba similar conditions experienced. So an appropriate hotel. "  read hotel review
        3.5
        May 2012
      • " Nice hotel on a dream beach, but no luxury "  read hotel review
        4.333333333333333
        September 2012
  • Room
    Pros
    • Facilities (2)
      Comments related to "Room" found in 2 reviews
      • " ... Hollywood box 1 Euro, Rum and really beautiful cheap Holzschnittzereien for example Figures and so on everything you with simple means and crafts make can. To the hotel again the people are nice, the room was okay, but what you plan, would be 30 to 50 Euro tip in two weeks, it is like everywhere with a ... "  read hotel review
        4.333333333333333
        September 2012
      • " ... the bed and so on belongs, then immediately a different room ask! They have a main building and a page with newer bungalows are OK, only the side with the old bungalows is probably hit and Miss a good room there get on the side. To the excursions I can only say, that the not Like in other countries ... "  read hotel review
        4.333333333333333
        September 2012
Manfred Alfredo Leo
All Inclusive at its worst
  • Nicht empfohlen
  • Familien
  • Nachweis erbracht
  • Badeferien
  • February 2014
1) nice looking hotel but very small rooms and smelling dirty bathrooms even a room change brought no improvement, all bathrooms lack ventilators. obviously a russian built hotel. nice spanish outside architecture, but 350 rooms and all the same size ( very small). they sold us this room for 2 adult and 2 children and we paid for 4 people and got an ordinary small double room the hotel director was very friendly and said i shall change hotel he has only small rooms. 2) never ever again all inclusive service at the bar happens with sincere, unfriendly, stoned faces ..., slowly, and arrogantly oinly a tip brings a ( short ) smile and ( very little) speed obviously this is willingly their habit, to force guests to give tips. allways something is not available ( for example white wine) and the red wine is rotten and undrinkable what can you do, all is already paid.? a complaint is useless and leads to no service at all you wait at the bar, and they dont see you if they do not want to see you ( they only see the tip guest) and if served you feel bad because they let you feel, that actually they do not want to work, they are foreced to. it is most annoying is to see the the fed up sincere faces of the service personnel at the bars in your holidays. of course there are exeptions, but if you do not tip after a while you become invisible, and get no table in the restaurant as there is always more guests than tables. staff is reserving some of these tables with their private stuff ( sunglasses) and when the tip guest comes, voila tehre is a free table for him, but not for everybody. this is capitalist socialism ? however, next time i want to pay for every drink and food, this guarantees fast and friendly service, and what dey dont have i must not pay. 3) absolutely first class the evening shows the dancers, about 10 girls and young men could easily perform on any stage clearly way above hotel niveau conclusion: never again all inclusive and never again quatros palmas Bewertung lesen
  • Zimmer
    2.5
    Größe des Zimmers
    1.0
    Sauberkeit & Wäschewechsel
    3.0
    Größe des Badezimmers
    1.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Service
    2.8
    Fremdsprachenkenntnisse des Personals
    3.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    3.0
    Kompetenz (Umgang mit Reklamationen)
    2.0
  • Lage und Umgebung
    4.0
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Restaurants & Bars in der Nähe
    4.0
    Sonstige Freizeitmöglichkeiten
    3.0
  • Sport und Unterhaltung
    3.8
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    1.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
    Zustand und Qualität des Pools
    4.0
  • Hotel
    3.3
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    3.0
    Familienfreundlichkeit
    3.0
  • Gastronomie
    3.0
    Auswahl an Speisen und Getränken
    3.0
    Sauberkeit im Restaurant und am Tisch
    3.0
    Geschmack & Qualität der Speisen & Getränke
    3.0
    Atmosphäre & Einrichtung
    3.0
Weniger anzeigen
Roswitha
Bad room in Cuba.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Andere
  • January 2014
Moldy room, damp, the walls were black with mildew, luckily only 1 night there. Hotel loves the busloads rather than individuals. Bewertung lesen
  • Sport und Unterhaltung
    2.0
    Zustand und Qualität des Pools
    2.0
  • Service
    1.5
    Fremdsprachenkenntnisse des Personals
    2.0
    Rezeption, Einchecken, Auschecken
    1.0
    Freundlichkeit und Hilfsbereitschaft
    1.0
    Kompetenz (Umgang mit Reklamationen)
    2.0
  • Gastronomie
    1.5
    Auswahl an Speisen und Getränken
    1.0
    Sauberkeit im Restaurant und am Tisch
    2.0
    Geschmack & Qualität der Speisen & Getränke
    1.0
    Atmosphäre & Einrichtung
    2.0
  • Zimmer
    1.5
    Größe des Zimmers
    1.0
    Größe des Badezimmers
    1.0
    Sauberkeit & Wäschewechsel
    1.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    3.0
  • Lage und Umgebung
    3.5
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Restaurants & Bars in der Nähe
    4.0
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Sonstige Freizeitmöglichkeiten
    3.0
  • Hotel
    3.3
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    3.0
    Behindertenfreundlichkeit
    4.0
    Familienfreundlichkeit
    3.0
Weniger anzeigen
Peter
Hotel with charm and good mood.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • December 2013
This hotel has one of the most beautiful beaches, in addition, very friendly and helpful staff the rooms in the main building are totally ok. The food was except for the dinner was good, in the evening there could have been a little bit of quality support throughout the but very good. Drinks are ok, one should only the plastic cups abolished, but that is rather a general problem Varadero and the rest of the world save our ocean! I love this hotel, because it wasn't as ticks as all other bunker. Bewertung lesen
  • Gastronomie
    4.5
    Auswahl an Speisen und Getränken
    4.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Atmosphäre & Einrichtung
    6.0
  • Service
    5.0
    Fremdsprachenkenntnisse des Personals
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Sport und Unterhaltung
    4.8
    Qualität des Strandes
    5.0
    Kinderbetreuung oder Spielplatz
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
  • Zimmer
    5.5
    Größe des Zimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Größe des Badezimmers
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Hotel
    4.8
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Familienfreundlichkeit
    5.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
Weniger anzeigen
Patrick
Las Palmas bungalow 2-at any time again
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • May 2013
Off course the hotel has seen better days and in some places in need of a bit of renovation, but particularly the hotel was clean and of course, for a small tip from time to time, they nevertheless somewhat preferred and more promptly, but that is everywhere sunday The diversity and quality of the food: Every guest of the hotel has the possibility, dinner in one of the three top-à-la-carte restaurants to eat, where one an immaculate 4-course meal served, which one gladly tip for chef and basement there is. We were up to 2 times in the evening 'in ... the cafeteria', since we on tour and not for the evening reserve could, but there too, we have always found something delicious. For breakfast there was always meat, cheese, jams, muesli, cornflakes, eggs in all variants and also for our eastern european friends already warm food. And also always fruit and a good latte. If one at noon hunger felt, either in the buffet have a snack, or the grill restaurant ' tropipalma' from 4 meals (calamari, burgers, and chicken) select. (the calamari were a poem. ) Was this restaurant recommended, since you are still a stunning sunset could see. And now we come to the drinks. The selection of cocktails at the lobby, as well as cocktail bar were very extensive. And the Cuba Libre from Juan and the Sex on the Beach from Abel absolute world class. Many wrote, the service would not be good. No matter what it was, we were at the front desk quickly and efficiently helped. The twist: the manager is austrian. He has for all an ear to lend and helps also, wherever he only. A urlaubsbekanntschaft the toe verknackst and he is with you after opposite in the clinica de turistas and your doctor supports. Conclusion: The hotel isn't more the newest and in some places with a coat of paint and a bucket color use. But it is by the above. Points, as well as the location, because it was located beautifully central and one can in the evening after eating the legs were represented. The expensive and probably better hotels have the disadvantage, that they augment resorts are, but very isolated and you always into town center. I would come again. Bewertung lesen
  • Lage und Umgebung
    5.2
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    5.0
  • Service
    5.3
    Fremdsprachenkenntnisse des Personals
    5.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Zimmer
    5.5
    Größe des Zimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Größe des Badezimmers
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Gastronomie
    5.0
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    4.0
  • Hotel
    4.7
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    5.0
Weniger anzeigen
Inessa
A very nice vacation!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • May 2013
We have in this hotel had a really great time! Main reasons : distance to the beach, large selection of food, good entertainment and cleanliness. Bewertung lesen
  • Service
    4.5
    Fremdsprachenkenntnisse des Personals
    4.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Hotel
    4.3
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Familienfreundlichkeit
    4.0
  • Zimmer
    4.0
    Größe des Zimmers
    4.0
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    4.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
  • Gastronomie
    4.3
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Atmosphäre & Einrichtung
    4.0
  • Lage und Umgebung
    4.8
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    4.0
Weniger anzeigen
Read all hotel reviews

Information about Hotel Mercure Cuatro Palmas & Las Palmas Bungalows

Hotel Information

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Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • Satellite TV
  • Fan
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Volleyball

Spa offers

  • Massages
  • Sauna

Other hotel information

  • City hotel
  • 24 hour reception
  • Eurocard/Mastercard
  • Multilingual
  • Car hire
  • Information desk
  • Wifi