# 1 of 33 hotels in Nuevo Vallarta

Hotel Grand Palladium Vallarta Resort & Spa(5 stars)

C/ Carretera Punta de Mita Km 11.5, Punta de Mita 63734 Punta Mita Nayarit View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.6
  • Service
    5.5
  • Location
    5.4
  • Gastronomy
    5.7
  • Sport & Leisure
    5.5

Rating breakdown

  • excellent
    20
  • very good
    3
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Robert
Great Family Vacation Place
  • Recommended hotel
  • Couples
  • Other stay
  • December 2015
All inclusive luxury Hotel with spa and children's facilities. Built on a promontory at Punta de Mita, north of Puerto Vallarta well out of the way of city lights and facilities. The 'bus to Vallarta is cheap, but the taxi fare is outrageous. You don't get there any quicker, due to the roads. The Hotel is spacious and well built. Large rooms, clean and comfortable. Air conditioned and a bonus Jacuzzi tub. There are 5 restaurants to choose from and 5 bars. ALL INCLUSIVE. You don't pay another cent except tips if you are inclined. The Adult only pool is ... an infinity pool with a bar next. Personal service from Victor and Matias 2nd to none. read hotel review
  • Service
    6.0

    Couldn't ever fault the staff for service. Right at the front desk, most accommodationg English speaking reception. Bell staff and concierge were great. The room maid was superb and kept the room spotless. The Bar and restaurant staff 100%. Laundry service is available, but if you want anything pressing too it's an extra charge. There's a mini bar in the room with water, beer and soft drinks. We had 1 complaint with was handled almost immediately.

  • Location
    6.0

    The beach is right there, and easily accessible from the main pool area. There are steep steps to negotiate for most though, like the adult pool. It is only a short 'bus ride from Anclote for a great beach bar experience or La Cruz for shopping. Excursions are available from the hotel or arrange your own from Anclote. The town of Bucerias is not too far, $1.50 on the 'bus for flea market and great restaurants, bars and beaches.

  • Gastronomy
    5.0

    There are 5 restaurants. The Buffet which is a gastronomic version of Uncle Willie's. Mexican a'la carte restaurant with a million dollar view of the sunset. Italian restaurant, Ribs and steak restaurant. Snack restaurant, sports snack bar and % bars which carry good quality drinks. Although, to be warned the drinks are 80% ice, so make sure you ask for minimal ice in your drink. To be honest, I never saw any official inspection of the food service like there is anywhere else. Sometimes the food in the buffet was cold, but other thatn that everything looked clean and well presented.

  • Hotel
    5.0

    All inclusive luxury Hotel with spa and children's facilities. Built on a promontory at Punta de Mita, north of Puerto Vallarta well out of the way of city lights and facilities. The 'bus to Vallarta is cheap, but the taxi fare is outrageous. You don't get there any quicker, due to the roads. The Hotel is spacious and well built. Large rooms, clean and comfortable. Air conditioned and a bonus Jacuzzi tub. There are 5 restaurants to choose from and 5 bars. ALL INCLUSIVE. You don't pay another cent except tips if you are inclined. The Adult only pool is an infinity pool with a bar next. Personal service from Victor and Matias 2nd to none.

  • Sport & Leisure
    5.0

    Adult pool at the top of the list. Infinity style, no smoking at the pool or eating, so beware, no chips or e-cigs. The main pool has activities most of the day, good fun for some. The Kids pool has waterslides etc, great for the little ones. There's even a kids care center. All in all great for the family. The beach area was a little crowded and ok for water sport, surfing, boogie boarding. There's a seawater pool too. Also if you are adventurous, just a walk over the smooth basalt rocks at the south end of the beach gives you access to more beach, un developed and almost empty.

  • Room
    6.0

    King size bed, not too hard. Patio leading to garden area. Jacuzzi tub, mini fridge and safe. The maid was excellent and we had a turn down service too. Air conditioning was user friendly and worked well. Hot water all the time.

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Karen
Great holiday with good friends
  • Recommended hotel
  • Friends
  • Beach holiday
  • November 2015
The resort was very scenic, surrounded by jungle and sea, a very beautiful setting, with weddings happening almost every day. We were in room 2114 and it was really nice, overlooking the main pool and also a nice view of the ocean. The maid Luluma was very efficient and kept our room clean with fresh towels, coffee and whitener, toiletries and shampoos, and fridge was always stocked. The food was good, especially the buffet, where you could always find something to your taste. Armando who served us quite often was very efficient and a great guy. If you find yourself ... at this resort sit in his section. Big hello from Canada to Armando. The Mexican was alway fun and we had great meals there. The pool service for drinks was great. We had Yovanna serving us most of the time when we were at the pool and she was super. Her great smile and super friendliness was very much appreciated. Hi Yovanna from your friends. We swam at lot in the ocean and it was great, the waves were pretty big but we learned to dive tru them and enjoyed ourselves tremendous. There were always chairs to be found by the main pool and the ocean but the adult pool was not as easy. You had to be there early. All the workers were really all friendly a and we can't say anything bad about this resort. read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.8
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
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Jerri
Great experience!
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2015
Even though we had to switch rooms twice and they had to replace our locks on our last room, this resort was AWESOME!!! The bartenders, Matias and Victor, at the Relax Bar were the nicest and most professional that we experienced. The pool and beach were fantastic and the attention to my MANY food allergies was something that I never experienced. The resort has so many things go on that you don't even notice that you are away from the hustle and bustle of resort row! It was an all around GREAT TRIP!!! read hotel review
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
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Cydney
Beautiful!
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
Great food, various options! Plenty of choices for all likes (ie Mexican night, Italian night, etc). Great entertainment for all ages. Friendly staff, very helpful. Clean resort, well maintained read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
    Family friendliness
    6.0
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Excelent hotel in Punta de Mita
  • Recommended hotel
  • Families
  • Beach holiday
  • May 2015
There are a couple of excellent bartenders at the secret bar their names are Matias and Victor they will make you feel like family . excellent facilities, great variety of drinks and attentive staff read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Stefan
Very relaxing holiday!
  • Recommended hotel
  • Couples
  • Beach holiday
  • April 2015
Clean and nice hotel. Beautiful garden, like a jungle. Very good performance by the room maids. Excellent food and great variety at the buffets. Outstanding service in the restaurants, especially by Armando Gutierrez, "Don" Pedro and Merly, the girl with the brightest smile, making delicious omelettes. Also excellent performance by barkeeper Matias V. at the Relax Bar. We went mostly to the "adult pool". Everyone reserved the pool chairs by putting down towels in the morning, so we had to do that as well. A bit annoying. Very attentive pool waiters. The music was at times a bit strange and ... often too loud What was a ittle bit weird: the lobby shop closed for more than a week for renovation, without prior notice!!! Even though we were there without kids, the entertainment for the little ones was great! Two thumbs up, we would recommend the resort for a relaxing holiday. We will be back! read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Location
    4.5
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Proximity to shopping areas
    2.0
    Other leisure activities available
    5.0
  • Hotel
    5.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
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Ernest
Fabulous Mexican vacation!
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2015
We arrived for a week of relaxation on March 1st/2015. This resort offers a family pool with a water park for the kiddies it also has 2 adult pools. A small zoo adds to the tropical nature here. The bar at the adult pool we frequented has great staff, Elias, Carlos and Vincent gave us fabulous service! We also had good food and service in the main buffet restaurant, Alberto Alvarez was our waiter most days and alway,s started our day with his friendly efficient manner. Merrily was the grill cook preparing omelet,s etc she was always cheerful ... and helpful in preparing guests their breakfast {she has to be the fastest omelet cook in all of Mexico}. We also had fabulous service in the Hemingway bar our waiter most evenings was Giovani. Miquilena our chambermaid kept the room in top shape. We wish were back already. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    5.0
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Don
Fun Trip, Good Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
We had a great time and Alberto and Nally went really up and above the call of duty! They made our trip memorable and really made the hotel worth staying at. Plus the people who took care of the rooms were fantastic! read hotel review
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    4.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
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Gerry Dusessoy
Antonio at the beach bar is a super nice guy
  • Recommended hotel
  • Friends
  • Beach holiday
  • February 2015
Antonio is always smiling at the beach bar he had to put up with some ignorant people but always kept his smile and I would say the overall best person serving at that facility. Meals were so so but passable. The bars kept running out of so called branded booze and they needed extra help at busy times but nobody is in a rush there. Again tip Antonio if you get to this place as he is awesome. read hotel review
  • Room
    4.5
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Hotel
    4.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    4.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Service
    4.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
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Danielle
What a great time at the Palladium Vallarta
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
We had great cleaning staff. Our room was pretty noisy though. We had kids next door and could hear everything. read hotel review
  • Room
    5.0

    Amazing views. We enjoyed a cleanly room every day. The beds were very comfortable.

  • Hotel
    5.0

    We had great cleaning staff. Our room was pretty noisy though. We had kids next door and could hear everything.

  • Sport & Leisure
    6.0

    Amazing! The stuff available on the beach was wonderful. And POP was amazing every night. The night entertainment we've experienced. Would love to see a hot tub at your resort.

  • Location
    6.0

    So beautiful ! We enjoyed the beach a lot. Saw whales every day we stayed there. Not something you see every day,.. so great!

  • Service
    6.0

    Ola, My name is Danielle. Myself and my husband stayed with you last week. We wanted to have a nice trip away together. We were expecting our trip to be wonderful.. but what we got was even more so... it was INCREDIBLE!! The high light for us was the staff! We met some amazing people that work for your resort. Tania- She was so friendly! The first person we met at the hotel. She was so sweet that she even gave me some of her sparkly lip stick she wore for the amazing shows they put on. I loved it. She has such a wonderful way about her... Amazing! Verry- We had the chance to get to know her. She was so sweet. She did such a great job of involving everyone in the games. We can honestly say she is a friend now. Also very good with english. Antonio - He was so funny and wonderful to be around. Made us laugh and cared about our experience. Poncho- He was the sweetest guy. He always made sure we were happy and having a great time. Abraham - HE was great every time we got our towels. He was so friendly. Martin - He was great at engaging everyone as well. Made sure the games were running smoothly. As you can tell.. we met a lot of great staff. We LOVED our stay with you and will for sure be back thanks to POP! Thanks so much for a great holiday. Danielle and Drew

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Information about Hotel Grand Palladium Vallarta Resort & Spa

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • Cable TV
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Sauna
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Gay friendly
  • Eurocard/Mastercard
  • 24 hour security
  • Car hire
  • Information desk
  • Pets allowed
  • Children welcome
  • Newspaper