# 143 of 726 hotels in New York - Manhattan

BEST WESTERN PLUS Hotel President at Time Square(3 stars)

234 W 48th Street New York, New York, 10036-1424, US View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.9
  • Room
    3.7
  • Service
    4.2
  • Location
    5.6
  • Gastronomy
    4.1
  • Sport & Leisure
    2.7

Rating breakdown

  • excellent
    13
  • very good
    9
  • acceptable
    12
  • poor
    4
  • terrible
    0
Read all hotel reviews
Alucci
Falling stars
  • Hotel not recommended
  • Couples
  • City break
  • December 2014
This is sold as a 4 star hotel, but is not. Hall is nice but very small; rooms are terrible, small, not very clean, bathroom very small, very noisy from the conditioning of other rooms. It is in a great position, but generally is very poor. read hotel review
  • Room
    2.5
    Size of the room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    3.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Service
    3.3
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    4.0
  • Gastronomy
    3.3
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
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Stéphane
OK to sleep but only to sleep
  • Hotel not recommended
  • Singles
  • Business trip
  • September 2014
As it's often the case in the big cities this hotel is located in the earth of the city (2 minutes walk to Time Square) but the rooms are very small and the equipment rather old the bathtub has probably seen many many travelers and the carpets were very old-fashioned. While it was all old and small, I have to admit it was still very clean. I had quiet neighbors but still have to say that I could easily hear the sound from the hall and other rooms so better have no children in the adjacent rooms. I only recommend ... it for the location. The lobby and the bar in the lobby are small and not a great place to meet people. The staff wasn't rude but not very friendly as well. read hotel review
  • Room
    2.7
    Size of the room
    1.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Hotel
    3.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    2.0
  • Service
    3.0
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    2.0
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Gabi
Thoroughly recommendable
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2014
Well equipped room with fridge, air conditioning, TV, telephone, radio-alarm, coffee machine with accessories, ironing board, iron, room safe. Room and bed rather small, but completely adequate. Offered hotel breakfast for about 13 dollars is rather expensive (we didn't try it). The background music in the lobby was annoying. The BW President is well suited to people who are looking for a 'normal' hotel without any particular comforts. We would recommend it! read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Room
    4.5
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
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Andrey
Hotel near Theatre district and Time square
  • Recommended hotel
  • Friends
  • City break
  • July 2014
The perfect thing about this hotel is it's location. You are just around the corner from Times square and many theatres nearby. A lots of bars, karaoke, restaurants are around. The hotel is comfortable, but it feels that it was renovated long time ago. The rooms are not big but it is not expected for the mere price in the center of New York on peak season. Would recommend this hotel for short stay not demanding for extra luxury. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
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David
Great hotel for a city break in New York
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2014
A very centrally located hotel, which is fantastically well suited to a city break in New York. Very friendly staff, nicely furnished room and pleasantly quiet, in spite of the proximity to Times Square. read hotel review
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
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Roger
Great location, right on the Time Square
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2013
With the great location on the Time Square one is directly in the center and there was always something. With the many metro one comes fast to the desired objective, but much is on foot very easy to reach. The room size was small, but for such a city needs one also hardly a room, since we anyway were never in the room and the size was completely enough. read hotel review
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
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Maria
For a city trip adequate
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2013
For a city break to New York we found the hotel just. Price/performance ratio was for new york standards in order. The furnishing of the rooms was simple, but clean. As city breaks most time anyway on the way is, was for us the hotel completely okay. read hotel review
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Room
    4.8
    Size of the room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Sven
For a New York city break absolutely enough!
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2013
We booked this hotel for our city trip in may this year despite the quite bad reviews, as me in all first and foremost the location convinced. The lobby is clean, there are next to the reception a small bar. Several elevators are available and a desk at which one transfers and maps etc. Can book. The wifi is free of charge and you will receive a check-in code and a password. Has everything worked without problems. read hotel review
  • Service
    5.0

    The check-in was very friendly and one felt welcome. Room service was very good. The hand towels were fresh and clean and the bed, which my girlfriend on such trips gladly checked for cleanliness is, it was also. If wished it daily new towels and new bed linen provided. On the dealing with complaints i can't say, because i no report had.

  • Hotel
    4.0

    We booked this hotel for our city trip in may this year despite the quite bad reviews, as me in all first and foremost the location convinced. The lobby is clean, there are next to the reception a small bar. Several elevators are available and a desk at which one transfers and maps etc. Can book. The wifi is free of charge and you will receive a check-in code and a password. Has everything worked without problems.

  • Room
    4.0

    We had a room on the 15. floor, which easily with one of the elevators was. Facilities: Size about 15 square meters, consisting of rooms with bathroom and shower and storage/closet. The bed was about 1.40 times 2.00 meters large, so not really a lot of space available. There was a great air conditioning system in the american style, a desk, with a flat screen tv hung and a chest of drawers. In the storage room had a kleiderstande with hangers, an iron and ironing board and a safe, no extra fee to use. The bathroom and toilet were absolutely clean. Of course, it was not a new bathroom, but the cleanliness of the room was ok. One of the things the often criticized the room concern i can write as follows: Air conditioning is right next to the bed under the window and service as only fresh air, since the windows open. At like the air conditioning but also be turned off if these too loud is. We had no problems, except that she quite dusty was. What to be criticized is are the windows. Two pieces of it were available, but they were with a simple thin glass and it felt, as if the pieces of plastic or perspex are, so thin came before. Accordingly was also the noise. At night there were sirens of police and emergency ambulances to hear. Even if this hotel Best Western chain, this is no german Best Western standard, but for a city trip adequate.

  • Location
    6.0

    This hotel lies as in every other review to read in a great location about 300 to 400 metres from the Time Square away so virtually. Many attractions are reachable on foot, but also the subway stations of the individual lines are close. Restaurants, shops and above all theaters are right in front of the door. Perfect! Midtown!

Close

Good, that we only little time in the room spent
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • March 2013
Small room, small bed, mattress was okay, bathroom was a disgrace, super small, nothing special clean, shower water only lukewarm. Air conditioning system dirty and not adjustable. In our case despite cold temperatures outside in the room like a sauna. No reaction to our complaint. The credit card for the door functioned only with every 5a 10 time. Also here only schulterschütteln on demand at the front desk. The state of the room was okay, would have but also could be better. The hallways to the rooms were at any time of the day needs improvement. Only the location of ... the hotel was terrific. Just round the corner to Times Square, the next metro station only a couple blocks away. The value for money is even for New York not alright. read hotel review
  • Gastronomy
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Atmosphere & furnishings
    3.0
  • Hotel
    2.7
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    2.0
  • Location
    4.8
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Room
    2.0
    Size of the room
    2.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    2.5
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    2.0
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Tobias
Moderate to bad hotel in top location
  • Hotel not recommended
  • Friends
  • Translated
  • Proof of booking
  • City break
  • March 2013
The hotel makes on the first glance a good impression, if you however somewhat a closer look there are already some to complain about. The whole hotel is very badly soundproofed and very loud-without ohropax would sleep not to be thought. read hotel review
  • Gastronomy
    4.0

    To the hotel has a japanese and a vietnamese restaurant, in both you get 10% discount if you are a hotel guest, but you have to point out, asked you will not. Only the vietnamese try and good idea for. Reasonable price level. In the hotel lobby, you could also a breakfast take, buffet 15 $, american breakfast 12 $-did not try it.

  • Hotel
    3.0

    The hotel makes on the first glance a good impression, if you however somewhat a closer look there are already some to complain about. The whole hotel is very badly soundproofed and very loud-without ohropax would sleep not to be thought.

  • Location
    6.0

    The location is absolutely great! Just a few strides from the Time Square away. Shops, restaurants and so on. Everything on foot to reach in a short time.

  • Room
    3.0

    The rooms are itself quite furnished nicely, but also if the whole on the first glance still relatively new, looks, on the 2. view one sees already some of drawbacks. Carpets have m. m. Actually nothing in hotel rooms to find, and if, then they should be but also of stains to be cleaned - in this hotel it appears to be on a bit saved. The room door lock didn thermotolerance, but the keeper at the framework was just poorly repaired, the chain for additional secure door was no longer available. A somewhat unpleasant smell was also in the room, could this but do not match. The wardrobe does not really deserve the name, but it was even an ironing board and iron there, represents only the question where you hangers in the small room. Our room had a balcony with a small table and 1 chair, both for security reasons on the floor screwed, but the smallest problem was. In the corners the balcony you found for example empty cans, the flower boxes were almost half full with cigarette butts. Apparently the cleaning staff already for a couple of weeks no longer the balcony door open for the right to see. Toilet and bath are also very small, the floor is not regularly mopped, otherwise but okay. A coffee maker is available, but if a half-pot of coffee to stand leaves you will find this 2 days later still as before.

  • Service
    1.0

    Staff at the reception was alright - the excessive friendliness of the staff in some shops you will find it here. The cleaning of the rooms leaves much to be desired - if not the beds made and the towels hanged/changed if one would believe there is no cleaning staff. Hair on the floor in the bathroom. Under the bed was still an original packaged damenstrumpfhose. Door of my brother was the room service not closed. Was completely open, luckily nothing was missing. Staff at the reception the whole not really, reacted rather stubborn on the instruction that something like not allowed to be.

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Information about BEST WESTERN PLUS Hotel President at Time Square

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre

Other hotel information

  • 24 hour reception
  • Airport transfer
  • Express check in and check out
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service