# 7 of 136 hotels in Bavaro

Hotel The Royal Suites Turquesa by Palladium(5 stars)

Playa Bavaro Punta Cana Calle El Cortecito Playa Bavaro 22000 Bavaro View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.4
  • Service
    5.1
  • Location
    5.3
  • Gastronomy
    5.3
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    199
  • very good
    42
  • acceptable
    16
  • poor
    5
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.828571428571428

Another Vacation in Paradise was completed yesterday. I woke up this morning to snow falling what a difference to the weather I have enjoyed for the past ten days (November 2014) at the Royal Suites Turquesa, Grand Palladium Bavaro Beach Punta Cana. It was warm high 27 plus Celsius most days along with sun. The rain predicted just did not arrive to spoil our time on the beach. My husband and I have been to this resort numerous times and we still ret …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.1666666666666665

Actually it is a hotel chain. On the grounds are 3 different hotels. We stayed in the royal suites turquesa accommodated. All inclusive, even mini bar and room service. Cleanliness is a matter of opinion but for the country is the cleanliness good. Food was after 3 weeks fun as it is in the 28 restaurants really choice. The food was mostly really good, unfortunately also mostly only lukewarm to cold. …  read hotel review

read more Acceptable, Poor, Terrible reviews
Maureen
Perfect refuge
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2015
So very pleased with the elite facilities and friendly, accommodating staff. Special thank you anf recognition to Carlos Gonzalez our Butler for our stay. He was incredible resource and his service was the best we have ever had. He made our stay most enjoyable.if ever we had a question or a need it was answered to our extreme satisfaction. We will return annually for the service alone! We also appreciated the pool-bar personnel Marco, Sandy and Manuel The rooms, restaurants, and grounds are immaculate and the washrooms were always, always clean and fully stocked. Best BEACH of all resorts ... we´ve visited. read hotel review
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Another great vacation!
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
A great resort! the royal suites turquesa is the adults only section of the grand palladium complex, the royal has about 300 rooms ( the entire complex has about 1200 rooms) that said it is possible not to leave the royal suites adult only area ( we only did twice in one week, once for the Mexican a la cart and another time to go to the SPA) the hotel and grounds are very clean and beautiful. read hotel review
  • Service
    6.0

    We always find the staff to be very friendly, and no request is too small ( I asked for an extra garbage can in my room and it was there almost instantly) the room was kept very clean,

  • Gastronomy
    6.0

    The royal its self has 2 restaurants both a la cart, one serves all 3 meals and has a small buffet the larger complex has 8 more a la carts, 5 buffets, 2 beach snack bars and there is 1 sports bar. Royal guests also have access to room service.

  • Hotel
    6.0

    A great resort! the royal suites turquesa is the adults only section of the grand palladium complex, the royal has about 300 rooms ( the entire complex has about 1200 rooms) that said it is possible not to leave the royal suites adult only area ( we only did twice in one week, once for the Mexican a la cart and another time to go to the SPA) the hotel and grounds are very clean and beautiful.

  • Sport & Leisure
    6.0

    pools are great. the complex has a new adults only pool located next to the royal and it is for use by all the guests of the grand palladium..

  • Location
    6.0

    We were in Building 51 and everything was central to this location. there are many excursions available ( see Kelly or Johnathon in the royal lobby, both are great guys and have many many excursions, both speak excellent English. You have many places to shop on the resort as well as many places off the resort that are walking distance as well as many shops that will send a car for you, just ask a butler.

  • Room
    6.0

    We had a royal honeymoon suite and it was awesome! 3rd floor building 51, so nice to wake up in the morning and look out the sliding doors and see the pool and the ocean from the bed!

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Kelly
3rd time glory
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
We booked a newly renovated room next to the pool and beach. The room was gorgeous, all color coordinated and inviting.The hotel and grounds are kept immaculate. read hotel review
  • Service
    6.0

    The staff are extremely helpful and pleasant. Karina T. served us almost every day for breakfast and dinner at the buffet. She was always smiling and more than happy to make our stay as pleasant as possible. Tomas kept the ship (royal suites) running so smooth. He was the first person to greet you every morning and the last person we saw every night. I believe he deserves a raise. He drove us anywhere we wanted to go and was eager to pick you up. If you do go to Palladium Punta Cana bring a pin for his hat. He wears the most amazing hat with pins from all over the world, that is how highly Tomas is thought of. A train runs through all the sister resorts and is a great way to spend part of your evening.

  • Location
    6.0

    There were people their to book excursions but we preferred to stay right there at the beach and hotel. The pool was right outside our window and the beach was about a block away. Couldn't have been any more convenient. There are shops on the resort and a strip of local merchants on the beach for all your shopping needs.

  • Hotel
    6.0

    We booked a newly renovated room next to the pool and beach. The room was gorgeous, all color coordinated and inviting.The hotel and grounds are kept immaculate.

  • Sport & Leisure
    6.0

    The pool was kept immaculate. We watched as one of the workers scrubbed all between the tiles with a brush. I have never seen such a clean pool. I have never seen such a clean resort. The ladies at the beach showers kept them so clean. The gentleman at the pool handing out towels is so friendly and keeps quite an eye out for dirty towels or beach chairs that have towels that have been vacant most of the day.

  • Room
    6.0

    Our room was beautiful. The colours were extremely tasteful and comforting. When we arrived there were multiple cushions on the bed matching the sofa and chairs. Gorgeous. The air conditioner worked great and we didn't even have to keep a card in the slot to keep the room lit and cool.

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Minou
Another Week in Paradise January 30-February 6
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
This is an adults only segment of a the Grand Palladium complex. The hotel has a fantastic beach, great cuisine, and fabulous staff. There are a variety of room types ranging from the junior deluxe suite, to swim-up varieties, to larger Master and Presidential suites. read hotel review
  • Location
    6.0

    We love the beach with it’s lovely sand, shaded palapas, on-shore breeze, and of course the sounds and sights of the ocean.The Bavaro beach is fantastic! Long strengths of beautiful white sand are easy to walk, explore, and are safe for children (with parental guidance). The beach can have steady winds, ocean waves breaking over off-shore reefs, and slight undertows. Punta Cana’s Royal Suites pools (new and old section) are easily accessible from the Royal Suites buildings. Balibeds, loungers and palapas surround the pools in the new section; while padded loungers and palapas are found in the old section. The new adult pool adjacent to Palace building 96 is a welcome addition. This “quiet haven” services the entire resort.

  • Gastronomy
    6.0

    The Royal Gourmet offers an excellent specialized breakfast menu (ex: Eggs Benedictine, Eggs Florentine) as well as a self-serve breakfast buffett (omelette, bacon, sausage, cold cuts, cheese, fruit, smoked salmon, crepes as well as traditional breakfast foods). Breakfast offers a wide variety of fresh juices ranging from the more traditional orange and pineapple, to more unique ones like banana and papaya. Lunch at the Royal Gourmet included culinary delights which changed on a daily basis. Selections varied from duck to beef, to seafood, as well as vegetarian and angus burger choices. A seafood chowder, laced with a wide variety of seafoods (clams, shrimp, lobster tails), was a constant beginning to my Royal lunches. Two restaurants (Royal Gourmet and Le Chanterelle) are open for dinner at the Royal Suites. Le Chanterelle provides excellent samplings of French culinary flavours, while the Royal Gourmet focusses on seafood and beef selections. My favourite Le Chanterelle meal commences with the Manchego cheese fondue, followed by Chateaubriand for two, and with the cointreau-laden crepes suzettes for dessert. An after dinner cognac is an excellent way to finish a delightful meal. Royal Suites cheese selection tends to be more European in nature, with an excellent selection of cheese available as an appetizer or for after dinner cheese consumption. We enjoyed other a la cartes for dinner. While lobster and steak were my entrees of choice most nights, a multitude of culinary delights were available. Dinner presentation was fantastic. Appetizers through dessert were artfully presented with colourful designs and with food strategically placed. Lobster at the Mare Nostrum (Mediterrean) was exceptional. We received excellent service during this well-paced dining experience.. Dinner at the Grand Cantina Mariachi (Mexican) was awesome! I was especially impressed with the passion fruit margarita and the new fajitas cooked on the cast iron skillet. Other a la cartes include the Japanese, Italian, Spanish, Steakhouse, and Asian.

  • Room
    6.0

    The Royal Suites rooms offer a variety of accommodations from which to choose (Junior deluxe suites, deluxe suites, cabanas, one Presidential suite, master suites, as well as romance and honeymoon suites). The rooms are tastefully designed and decorated, with the older section recently being renovated (fall 2014). While Royal Suites ocean views are available in the older section, the ocean cannot be seen from the newer section. We stayed in a Royal Junior Deluxe Swim-up Suite (5303). The room contains an open concept bathroom (shower and toilet have frosted glass doors for privacy) and the double sink areas are separated from the rest of the room by a privacy barrier. The Jacuzzi tub is located beside the bed and is open to the room. The 4-poster king size bed was often tastefully decorated with towel art designs and flower petals arrangements each day. Immediately outside the sliding doors was a wooden deck (table and chairs). On a submerged pool platform sat two loungers in a few inches of water. Stairs lead to the pool from this platform. Some buildings get the morning or afternoon sun. I particularly enjoy the longer pool. Excellent for swimming (water is chest deep) or floating around in the light breeze.

  • Hotel
    6.0

    This is an adults only segment of a the Grand Palladium complex. The hotel has a fantastic beach, great cuisine, and fabulous staff. There are a variety of room types ranging from the junior deluxe suite, to swim-up varieties, to larger Master and Presidential suites.

  • Service
    6.0

    Butlers provide many services which help make a holiday unique. They helped make dinner reservations, got golfcart transportation, as well as sorted out minor room issues. Whenever you need anything, ask your butler … they frequently have the answers to your inquiries.Our maid, Vicenta Rijo, was simply fantastic. She did everything within her power to make our vacation a memorable event. Any request was immediately responded to with a smile.Kerlan is an unique and outstanding member of the Royal Suites restaurant staff. His positive and friendly manner, accompanied by his willingness to make your meal a wonderful experience, are just two of his many traits. No request goes unanswered. Other memorable staff included Juan Edwardo, Johnny, and Rueben

  • Sport & Leisure
    6.0

    Punta Cana’s Royal Suites pools (new and old section) are easily accessible from the Royal Suites buildings. Balibeds, loungers and palapas surround the pools in the new section; while padded loungers and palapas are found in the old section. The new adult pool adjacent to Palace building 96 is a welcome addition. This “quiet haven” services the entire resort. The bar and pool are open until midnight.

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15th trip!
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
The resort is always clean and well kept . ages and nationality of guests differ depending on time of year, but if I had to say, I would say there are slightly more Europeans then people from North America and that the average age would be 40-60 although we have met many in their 20s and 30s as well. read hotel review
  • Service
    6.0

    staff is always friendly, While Spanish is the language of the country the staff who interact with the guests speak English well enough for their jobs

  • Location
    6.0

    25 min from the airport ( awesome) beach front, shopping and dining available off resort if you wish

  • Sport & Leisure
    6.0

    pools are great! we do not use the sports facilities but there are many

  • Room
    6.0

    awesome room with mini bar, coffee machine safe ( included in cost) we had a honeymoon suite which had the most awesome balcony.

  • Gastronomy
    6.0

    2 royal restaurants , 8 other a la carts, 5 buffets , 2 snack bars and 1 sports bar too many bars to count, Royal guests also have the option of room service

  • Hotel
    6.0

    The resort is always clean and well kept . ages and nationality of guests differ depending on time of year, but if I had to say, I would say there are slightly more Europeans then people from North America and that the average age would be 40-60 although we have met many in their 20s and 30s as well.

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Philip
Fabulous holiday!
  • Recommended hotel
  • Friends
  • Beach holiday
  • January 2015
Nothing was too much trouble. Sure-there was an issue with a broken tap, but this was s a minor hiccup and was fixed straight away. Housemaids were excellent. Towels were changed twice a day. All inclusive bar was well-stocked with leading brands eg. Bombay Gin. No cheap plonk here!! We left numerous tips as a token of our gratitude. The local people exist on tips and they earned all they got. It helps if you treat the staff with respect too. They are human beings; not slaves!! Some of the treatment handed out by some of the guests was deplorable ... and would have got a right hook from me had I been spoken to in that way. read hotel review
  • Hotel
    6.0

    Nothing was too much trouble. Sure-there was an issue with a broken tap, but this was s a minor hiccup and was fixed straight away. Housemaids were excellent. Towels were changed twice a day. All inclusive bar was well-stocked with leading brands eg. Bombay Gin. No cheap plonk here!! We left numerous tips as a token of our gratitude. The local people exist on tips and they earned all they got. It helps if you treat the staff with respect too. They are human beings; not slaves!! Some of the treatment handed out by some of the guests was deplorable and would have got a right hook from me had I been spoken to in that way.

  • Location
    6.0

    Immaculate, easily accessible white sandy beach bounded by tall swaying palm trees and leading to a beautiful turquoise sea. Fantastic gardens (acres of them) all beautifully kept by obviously proud gardeners. Plenty of poolside bars and immaculately presented pools. Brilliant friendly bar staff-always smiling and helpful. Lots of well-organised excursions available, including swimming with dolphins, parascending and the amazing nearby CocoBongo experience is the best night club I have ever been in-and I have travelled the world!!

  • Sport & Leisure
    6.0

    Wide variety of sports available. Even a sports bar where you can watch worldwide sport on three widescreen TVs. Archery was popular with us and many others. There is also a football field; tennis courts diving facilities; water sports galore and many other opportunities to do things like yoga on the beach. There is a kids club too!! Towels are available poolside from a kiosk which can also be utilised on the private beach.

  • Service
    6.0

    Words are not enough to describe the standards of service in this resort. Outstanding. The staff at the Chanterelle and Gourmet restaurants would complement any restaurant in the world-and improve the standards in many of them!! Always smiling and helpful. A pleasure to eat there. Simply stunning experience.

  • Gastronomy
    6.0

    First rate food from a 3-star Michelin cook and his staff. Wide variety of menu-both from the buffet and from the a la carte. The Lobster Thermidor is to die for, as is the Filet Mignon and the Chateaubriand. Our favourite staff work here. It would be wrong to name individuals-but Juan Carlos, the manager, keeps a good house and his staff are well-disciplined and respectful of him and each other. Just a wonderful experience all round. Again, we have to say that some diners need to learn basic manner when dealing with these lovely people.

  • Room
    5.0

    The resort is in need of a little TLC. Obviously there are going to be signs of wear and tear after so much continual use. Should that spoil your experience? No. The rooms are immaculately kept, regularly disinfected and swept to keep out bugs. The lay-out of the rooms is exceptional. A wonderful relaxing accomodation in my view. Always well-stocked with the necessaries for ones basic needs. And I just love the towels shaped into kissing swans with rose petals all over them!!

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Carol
Good and bad but I won't be coming back
  • Hotel not recommended
  • Couples
  • Beach holiday
  • January 2015
Huge resort, stay at one use all four. Clean. Room service sucked. Our first night we asked for a BLT and fries. Came covered in saran wrap, fries cold. The sandwich was 3 pieces of bread, as if for a club sandwich cut in half nothing in it, lettuce on the side, no bacon, no tomato.again, empty bread! It got a little better, but didn't start well. Each building has a butler. I didn't see ours for 2 days, so I called him at the # provided. I got a rude "what do you want". I told him I ... wanted to meet him. And to know what the shows were in the evening and to get some info about the hotel. He told me what the shows were that night, and where the books were to look stuff up. Did notIt offer to meet with me. I did see him a few times, he did help a bit here and there, but we heard some butlers from here were amazing (Carlos). Running the tub and providing champagne after a long day out on an adventure. Our was Alex. Just basic help from him. Room cleanliness very good. Pool good, Drink service was slow, no matter if you tipped or not. They had assign on the pool tables for sandwiches, wraps and salads that were available in a mini fridge to help yourself. Nice touch. But some of the stuff on the menu was never in the fridge, so I asked for it after about 5 days, and they said NO. I asked if they could call for it and they said no again and laughed at me. I saw a lady ask for a towel, as all the ones provided were used. They told her to walk to the next pool and she might find one there. If this is an upscale place. Which is what we paid for, they should be on the phone getting things like that brought to the area especially when they are normally provided. Beer in cans at the pool warm, A la carte breakfast. Special for Royal guests so they don't have to go to a buffet. I seems like some of the food was just taken off the buffet service and put on a plate. One morning our eggs were hot, but hash browns were cold, so we pointed that out, we got new hash brown patty that was put on the grill to reheat and tasted like old grill oil, at the same restaurant for supper I had ribs and my husband had chicken breast. The chicken breast was slightly warm with some gravy stuff on it.as if it was taken from a warming tray and my ribs were slightly warmer, but still unpleasantly cold to us.this stuff should be piping got on our plate when we get it. I watched others being served and some did come piping hot with steam coming off. Our butler arranged for us to go to a different al la carte restaurant every night. These were all very good and the food was tasty and hot. The card to our room kept not working. So we would have to walk to the hotel lobby to get it reset. The lobby is about 1 city block from our building. Not a problem.except if you have to go to the bathroom badly.and a waste of time! read hotel review
  • Service
    4.0

    Generally good, as above

  • Room
    5.0

    Good, but nothing special. The fridge did not seem cold enough for beer.a

  • Hotel
    4.0

    Huge resort, stay at one use all four. Clean. Room service sucked. Our first night we asked for a BLT and fries. Came covered in saran wrap, fries cold. The sandwich was 3 pieces of bread, as if for a club sandwich cut in half nothing in it, lettuce on the side, no bacon, no tomato...again, empty bread! It got a little better, but didn't start well. Each building has a butler. I didn't see ours for 2 days, so I called him at the # provided. I got a rude "what do you want". I told him I wanted to meet him. And to know what the shows were in the evening and to get some info about the hotel. He told me what the shows were that night, and where the books were to look stuff up. Did notIt offer to meet with me. I did see him a few times, he did help a bit here and there, but we heard some butlers from here were amazing (Carlos). Running the tub and providing champagne after a long day out on an adventure. Our was Alex. Just basic help from him. Room cleanliness very good. Pool good, Drink service was slow, no matter if you tipped or not. They had assign on the pool tables for sandwiches, wraps and salads that were available in a mini fridge to help yourself. Nice touch. But some of the stuff on the menu was never in the fridge, so I asked for it after about 5 days, and they said NO. I asked if they could call for it and they said no again and laughed at me. I saw a lady ask for a towel, as all the ones provided were used. They told her to walk to the next pool and she might find one there. If this is an upscale place. Which is what we paid for, they should be on the phone getting things like that brought to the area especially when they are normally provided. Beer in cans at the pool warm, A la carte breakfast. Special for Royal guests so they don't have to go to a buffet. I seems like some of the food was just taken off the buffet service and put on a plate. One morning our eggs were hot, but hash browns were cold, so we pointed that out, we got new hash brown patty that was put on the grill to reheat and tasted like old grill oil, at the same restaurant for supper I had ribs and my husband had chicken breast. The chicken breast was slightly warm with some gravy stuff on it...as if it was taken from a warming tray and my ribs were slightly warmer, but still unpleasantly cold to us.this stuff should be piping got on our plate when we get it. I watched others being served and some did come piping hot with steam coming off. Our butler arranged for us to go to a different al la carte restaurant every night. These were all very good and the food was tasty and hot. The card to our room kept not working. So we would have to walk to the hotel lobby to get it reset. The lobby is about 1 city block from our building. Not a problem.....except if you have to go to the bathroom badly.and a waste of time!

  • Gastronomy
    4.0

    Oops see above.."

  • Location
    5.0

    Nice, but no comment, really."

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Andrew
7th visit and gets better everytime!
  • Recommended hotel
  • Couples
  • Beach holiday
  • December 2014
irst, let me start by saying that I am totally confused by some of the negative reviews that have recently been submitted about this resort. In the past two years, we have been there 7 times and have never had anything but a terrific experience. Of course there are minor things that happen from time to time, but we have never experienced anything that would stop us from returning or even write a negative review. As I've noted before, please remember you are in a 3rd world country where some of the luxuries we take for granted at home are ... perhaps not the same, but you are on vacation, its a time to relax, not sweat the small things. One other note that we strongly recommend, if you are experiencing something that you feel isn't satisfactory, bring it to management's attention right away. We have found that they will go a long way to correct any issue IF they are given the chance to do so. Nothing good will come out of letting things build up, not saying anything, but writing a poor review. This will only spoil your vacation. Again, tell someone and give them a chance to correct the issue. read hotel review
  • Sport & Leisure
    6.0

    The new adults only pool is amazing!!! It is like an oasis. Great drink, great atmosphere.

  • Service
    6.0

    We enjoy returning and seeing the familiar faces of the staff. If you go, please be sure to see Ramonita, Francis, Sucre, Freddy, and Kierlin at the Royal Suites restaurants. At the bars look for Luis, Janiel, Deloris, as they'll give the best service possible. We are treated very well by all the staff and don't mean to leave anyone out. At the front desk, Nicholas and Ronnie will look after anything you need. And we can't forget Tomas at the bell desk.

  • Room
    6.0

    We love the cabana suites, but any swim-up is a must. The new rooms in the renovated section are amazing too.

  • Hotel
    6.0

    irst, let me start by saying that I am totally confused by some of the negative reviews that have recently been submitted about this resort. In the past two years, we have been there 7 times and have never had anything but a terrific experience. Of course there are minor things that happen from time to time, but we have never experienced anything that would stop us from returning or even write a negative review. As I've noted before, please remember you are in a 3rd world country where some of the luxuries we take for granted at home are perhaps not the same, but you are on vacation, its a time to relax, not sweat the small things. One other note that we strongly recommend, if you are experiencing something that you feel isn't satisfactory, bring it to management's attention right away. We have found that they will go a long way to correct any issue IF they are given the chance to do so. Nothing good will come out of letting things build up, not saying anything, but writing a poor review. This will only spoil your vacation. Again, tell someone and give them a chance to correct the issue.

  • Gastronomy
    6.0

    Lots of selection. We love our Royal restaurants the most. Very much enjoyed the steak house.

  • Location
    6.0

    Now all the good stuff! We stayed once again in a cabana suite. They have recently redone the showers and toilet area of these suites. What an amazing difference! The showers are now large walk-in showers with rain-shower heads with a detachable hand-held wand. What a difference and what a great shower! They have refinished the decks, fixing any worn or lose boards. We also had the opportunity to see the rooms in the newly renovated "old section". These rooms are simply amazing. We like them so much that we are torn between our usual swim-up cabana suite of these new rooms for our next visit. The other major upgrade to the resort is the new adults only pool. Located just beside the Royal Suites lobby, the pool is open to adults only for all of the Grand Palladium guests, not just the Royal Suites guests. It is a nice quite pool with both swim-up bar and regular bar and also has a waitress walking around taking orders. The pool is open until midnight, so you can grab a drink and swim under the stars. The pool is beautiful and amazing. It really is great to see all money they are putting into the resort to keep it looking great.

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Sarah
A no decisions vacation!
  • Recommended hotel
  • Families
  • Beach holiday
  • November 2014
My husband and I travelled to the Royal Suites in November 2014 with my parents as a celebratory trip for my mother's birthday. My husband and I are in our early 30s and this was our second visit to the resort. We find it to be an excellent value for your money. The most important things for us are the beach, the ocean, the food and room cleanliness. The beach was excellent with a great mix of sun and shade and lots of huts with good views of the ocean. The swimming area was not very crowded, and you felt ... like you had a lot of space to yourself. The water was also a good temperature. We brought floating chairs with us to bounce around in the waves, which is good fun and we recommend bringing with you (although we did see them for sale in the shops right beside the resort). We also love the unlimited number of towels. It's a small thing, but we spend our entire day at the beach and appreciate multiple dry and clean towels. Our favourite time of day on the beach was from 4 to 5:30 pm when it was starting to cool down and really quiet; my husband's perfect time for a cigar. The food was delicious and the best dishes are the beef dishes. Our favourites: the chateau briand and the flank steak. The lobsters are different from east coast/North Atlantic lobsters. They don't have claws and have a different flavour. Our favourite desserts were the crepe Suzette and the rum and raisin ice cream. Our room was in building 50 (close to the beach) that was recently renovated. It was stylish and clean with good air conditioning and water pressure. We really like the mini bar with the snacks and drinks as well as the safe. There is also liquor in the room but we have never used it and find that we go to the bar. We spend our entire time relaxing on the beach, swimming/ bobbing in the waves and eating. This is our "do-nothing" and make no decisions vacation. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
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Minou
A fantastic stay in paradise
  • Recommended hotel
  • Families
  • Beach holiday
  • November 2014
The Royal Suites Turquesa is the adults-only section of the Grand Palladium. It is divided into the older section immediately in front of the Royal Beach and the newer swim-up section. Recent renovations have occurred within both sections. A wide variety of rooms comprise the Royal Suites, ranging from swim-up Royal Deluxe Junior Suites, Royal Deluxe Suites, Cabanas, Master Suites, as well as Romantic and Honeymoon Suites. All rooms have unique characteristics. Daily room and mini-bar service, room service, and turn-down service are some of the services provided. Wi-Fi and internet connections are available in the rooms, lobby, by the ... pool etc. The Royal bars (lobby, pools, Royal beach), as well as Hemmingways, all provide guests premium liquors and beer. read hotel review
  • Service
    6.0

    Many staff are fluent in a variety of languages (Spanish, English, most European languages). Initially they may appear reserved, but a simple "hola" or "gracias" soon brings a smile and a friendly attitude. Outstanding bar staff included Danny (Supervisor), Michelina and Gabina (lobby bar), as well as Sandy and Manual (main pool bar). Many of the bar staff immediately recalled your favourite liquid refreshment and prepared it with being asked! Butlers provide many services which help make a holiday unique. Melky and Tony are just two of the butlers who made our stay memorable. Their smiling faces and cheerful “Hola” and pleasant personalities were fantastic. Both helped make dinner reservations, get golfcart transportation, as well as sort out minor room issues. Whenever you need anything, ask your butler … they frequently have the answers to your inquiries. Kerland is an outstanding example of the Royal Suites restaurant staff. He greeted each guest with a smile and friendly "Hola", answered all questions and responded immediately to every request, even when it was not his responsibility. Well done Kerland!

  • Room
    6.0

    The Royal Suites rooms offer a variety of accommodations from which to choose (Junior deluxe suites, deluxe suites, cabanas, master suites, as well as romance and honeymoon suites). The rooms are tastefully designed and decorated, with the older section recently being renovated (fall 2014). While Royal Suites ocean views are available in the older section, the ocean cannot be seen from the newer section. While the swim-up rooms have a wooden deck in front of the room, all others have a balcony. All have the same essentials (minibar, room service, 4 bottles of liquor for personal consumption, a/c, TV, safe, telephone). If one is lacking a simple call to reception will have the item brought to your room. Laundry services are available for a fee.

  • Hotel
    6.0

    The Royal Suites Turquesa is the adults-only section of the Grand Palladium. It is divided into the older section immediately in front of the Royal Beach and the newer swim-up section. Recent renovations have occurred within both sections. A wide variety of rooms comprise the Royal Suites, ranging from swim-up Royal Deluxe Junior Suites, Royal Deluxe Suites, Cabanas, Master Suites, as well as Romantic and Honeymoon Suites. All rooms have unique characteristics. Daily room and mini-bar service, room service, and turn-down service are some of the services provided. Wi-Fi and internet connections are available in the rooms, lobby, by the pool etc. The Royal bars (lobby, pools, Royal beach), as well as Hemmingways, all provide guests premium liquors and beer.

  • Location
    6.0

    The beach is fantastic! The Bavaro beach stretches for about 15 miles and does not have any rocky outcrops or barrier to limit venturing into the ocean. Long strengths of beautiful white sand are easy to walk, explore, and are safe for children (with parental guidance). The Royal beach contains a wide, naturally shaded area (palm trees) sprinkled by palpas, as well as a sundrenched unshaded area. Both provide guests with ample locations to enjoy the beach all day long. During the summer and fall the towel game is non-existent. Loungers and huts are available all day long. The Palladium grounds are expertly manicured and maintained on a regular basis. Sculptured palms and beautiful gardens can be seen as one walks the many pathways and roadways. Signposts provide guests with visual displays of local fauna and wildlife.

  • Sport & Leisure
    6.0

    Punta Cana’s Royal Suites pools (new and old section) are easily accessible from the Royal Suites buildings. Balibeds, loungers and palapas surround the pools in the new section; while padded loungers and palapas are found in the old section. An adult pool adjacent to Royal building 50 and Palace building 96 is a welcome addition. The live entertainment is found during dinner in the Royal outside seating area (Royal Gourmet and Le Chanterelle). The Royal lobby area is extremely quiet, as are the pool bars. Live entertainment is available in all of the lobbies of the other three sections (Palace is an easy walk from the Royal Suites restaurants.

  • Gastronomy
    6.0

    The Royal Gourmet offers an excellent specialized breakfast menu (ex: Eggs Benedictine, Eggs Florentine) as well as a self-serve breakfast buffett (omelette, bacon, sausage, cold cuts, cheese, fruit, smoked salmon, crepes as well as traditional breakfast foods). A wide variety of juices (banana, pineapple, orange, etc), mimosas, cold cereals and dairy products are also available. Lunch at the Royal Gourmet included culinary delights which changed on a daily basis. Selections varied from duck to beef, to seafood, as well as vegetarian and angus burger choices. A seafood chowder, laced with a wide wide variety of seafoods (clams, shrimp, lobster tails etc) was a constant beginning to my lunches. Two restaurants (Royal Gourmet and Le Chanterelle) are open for dinner at the Royal Suites. Le Chanterelle provides excellent samplings of French culinary flavours, while the Royal Gourmet focusses on seafood and beef selections. My favourite Le Chanterelle meal commences with one of the three cheese fondues, followed by Chateaubriand for two, and with the contreau-laden crepes suzettes for dessert. An after dinner cognac is an excellent way to finish a delightful meal. We enjoyed a wide variety of a la cartes for dinner. While lobster and steak were my entrees of choice, a multitude of culinary delights were available. Dinner presentation was fantastic. Appetizers through dessert were artfully presented with colourful designs and with food strategically placed. Lobster at the Mare Nostrum (garlic and butter sauces, grilled and served in the shell) and Mexican a la carte (butter, grilled and partially removed from the shell) were exceptional. La P has excellent beef selections (fillet mignon, ribeye, New York, t-bone) and great service. Wait staff requested we cut our beef to ensure it was appropriately prepared. Royal Suites cheese selection tends to be more European in nature, with an excellent selection of cheese available as an appetizer or for after dinner cheese consumption. La Parrilla Steak House was notable for the mouth-watering delicious beef dishes, while the Sumptuori (Japanese) was great because of the chef’s food preparation “show”. Other a la cartes which we enjoyed included Tapeo (Spanish) and Grand Cantina Mariachi (Mexican).

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Information about Hotel The Royal Suites Turquesa by Palladium

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Gift shop
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Lounge
  • Radio
  • Cable TV
  • Fan
  • Minibar
  • Safe
  • Fridge
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm
  • Shower

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Tennis court

Spa offers

  • Spa centre
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Express check in and check out
  • Multilingual
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service