# 10 of 108 hotels in Bavaro

Hotel The Royal Suites Turquesa by Palladium(5 stars)

Playa Bavaro Punta Cana Calle El Cortecito Playa Bavaro 22000 Bavaro View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.4
  • Service
    5.1
  • Location
    5.2
  • Gastronomy
    5.3
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    176
  • very good
    42
  • acceptable
    15
  • poor
    3
  • terrible
    0
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The most helpful positive review

5.5

The hotel itself has been repeatedly described. We found it good overall. The room was brilliant and large (swim-up junior suite). The hotel was around the hour kept clean and our room was always nice clean and tidy (and from time to time it was also nicely decorated)! The entire complex is very generous. You can also do many things... However, we have little since we rather at the beach beach chairs (honeymoon and relaxing). The food there is also very g …  read hotel review

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The most helpful negative review

2.1666666666666665

Actually it is a hotel chain. On the grounds are 3 different hotels. We stayed in the royal suites turquesa accommodated. All inclusive, even mini bar and room service. Cleanliness is a matter of opinion but for the country is the cleanliness good. Food was after 3 weeks fun as it is in the 28 restaurants really choice. The food was mostly really good, unfortunately also mostly only lukewarm to cold. …  read hotel review

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Awesome vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
since we traveled in low season there was construction at the resort ( we knew this before we arrived and have previously stayed at this resort during construction so we knew that the construction would not impact our stay in any negative manner) The resort goes to great lengths to ensure the renovations do not impact on the guests vacation. The resort is very clean. A la cart meals are available for all 3 meals in the royal suites turquesa and guests of the royal can dine at the 3 sister resorts as well, this gives royal guests 10 a ... la carts to dine at ( 8 are at the sister resorts) read hotel review
  • Sport & Leisure
    6.0

    we mostly just hung by the pool, no complaints. Wifi worked great ( only had one day that it was down for a bit)

  • Service
    6.0

    we find the staff to be very friendly, and they will do just about anything to make your stay incredible! I will try and mention some of the excellent staff. ( sorry if I leave anyone out, as all staff are great) reception: Charlyn, Nicina and Laidy were always awesome and always smiling and Nickoulos and Ronny as well. butlers: Able, Carlos, Melky and the others want to make your stay great for you, Carlos was able to get me a different pillow and an extra blanket late on the night I was not feeling well, my husband went and asked and right then Carlos got the items for me. sorry if I left anyone out. bar staff: Gabina in the royal lobby, she makes the best cosmos! Rosanna, Gina, Narobi,Maribel, Sandra, Laidy, Delores , Sandy, Manual bartender, and the other Manual, Carlos, Luis, Roncy, Ruth, awesome! wait staff: Juan Eduardo, Juan Carlos, Alvaro, Fidencio and Micaias always made our meals special and worked very hard to make one of our friends last night extra special after a rocky start at one of the the other a la carts ( slow service and the 6 of us left before the food arrived and went to the royal gourmet where the guys outdid themselves) Thanks guys! All of the staff at the royal 2 restaurants are excellent! sorry if I left anyone out. As it is a Spanish speaking country , Spanish is the main language but most of the staff speak at least enough of other languages to do their jobs well. Our room was always kept very clean, the maid even washed the glass that had my makeup brushes in it daily, and she kept all our shoes lined up and facing the same way. additional services, there is laundry services $ we did not use them this trip but have in the past. there is 24 hr dr services $ and there is a kids club and care can be arranged $ guest complaints are handled well.

  • Location
    6.0

    we were in the swim up section ( deluxe suite, love that room) and it was 7 min or so to the beach, my husband is not a beach person so we mostly enjoyed our swim up pool. there is a small village next to the royal ( turn right on the beach ) you must negotiate with the vendors in many of the shops but the Cussie Boutique has fixed prices and is the best place to buy rum to bring home as it is almost half the price the resort shops sell it for. ( the Cussie boutique is the last shop before the condos) there is also a free excursion to a couple of shopping malls but we did not do this. many of the cigar factories and jewelry stores will pick you up for free.

  • Gastronomy
    6.0

    for the royal guests there are a total of 10 a la carts available, 2 for royal guests only and 8 at the sister resorts, there are 5 buffets at the sister resorts and a buffet in the royal gourmet for royal guests who do not want to order off the a la cart menu. In the royal lobby they offer a light lunch from 12-2pm and pizzas are brought around the pools and the beach as well as fruit kabobs. there is a snack bar located in the Punta Cana section and the sports bar is open 24 hrs. bars, when we were there there were 4 bars in the royal, 2 in the swim up section ( the farthest one is only open depending on the capacity the resort is at) the lobby bar and the beach bar. At the sister resorts each lobby has a bar as does each pool ( so 8 more bars) and then there are about 6 beach bars and the sports bar as well as at least 3 bars between the a la carts. The cuisine is multinational French, Steakhouse, Italian , Japanese, Spanish ,Mexican , Oriental, Mediterranean , North American and the buffets offer a different theme every night. there are 2 different schedules for the theme nights ( the schedule for the palace buffets is different from the schedule for the bavaro and Punta Cana buffets)so that guests on a one week stay may have a theme that they like more then once and avoid a cuisine that they do not like. Atmosphere : the a la carts are well themed even down to the music played. Tipping: while it is an all inclusive and tips are included we still tip the staff.

  • Room
    6.0

    deluxe swim up suite, love that room! mini fridge, safe, coffee machine, telephone, all working , no issues.

  • Hotel
    6.0

    since we traveled in low season there was construction at the resort ( we knew this before we arrived and have previously stayed at this resort during construction so we knew that the construction would not impact our stay in any negative manner) The resort goes to great lengths to ensure the renovations do not impact on the guests vacation. The resort is very clean. A la cart meals are available for all 3 meals in the royal suites turquesa and guests of the royal can dine at the 3 sister resorts as well, this gives royal guests 10 a la carts to dine at ( 8 are at the sister resorts)

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Lise
Perfect romantic getaway
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
We stayed in the swim up at the Royal Suites Turquesa. If you are looking for a romantic holiday this is the perfect place. Access to the pool right outside your room with bar service right on your patio is definitely a plus. A short walk to the beach and fantastic restaurant. We especially love the cheese fondue, chateau brian for two and crepe suzette at the Chanterelle Restaurant. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    4.7
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
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Linda
40th wedding celebration
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
overall great vacation; they were very helpful with my husband who had mobility issues. Great transportation around the complex. Swim-up room fabulous. Great service with the butler in each building- especially Oskar and Karini in building 54 Biggest complaint is the food. Had four dinners- only two were considered good; meat overcooked and not of good quality on one occasion. Good dinners at the Japanese steakhouse and the La Parilla restaurant Another concern was that air conditioner condensation leaked onto the tile floor and this was a major spillage hazard- was not able to fix this but other issues dealt ... with satisfactorily. Not alot of privacy with bathroom and toilet area. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Room
    5.3
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    4.3
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Willie & Letinza London
The best place to stay
  • Recommended hotel
  • Families
  • Other stay
  • May 2014
The Royal Suites Turquesa by Palladium our butler: Claritza was the best (young lady) who enjoyes her job and therefore making you vacaction experience the best. We started out badly due to American Airlines with her assistance we were able to get my husband his heart medication due to our luggage did not arrive with us. She assisted us with finding the medicaion going to pick it up for us and assisting with some clothing for us. CLARITZA YOUR THE BEST because of you I will recommend this hotel to all my friends and family. Thank you, Willie & Letinza ... May 25-May 30,2014 read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Another amazing trip!
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
The royal is the adults only section of the Grand Palladium complex and has about 350 rooms. The resort is very clean and the workers are constantly working to maintain the resort. All meals at the royal suites are a la cart but there is buffet items available if you wish. All nationalities enjoy this resort but they do have a higher percentage of Europeans. read hotel review
  • Hotel
    6.0

    The royal is the adults only section of the Grand Palladium complex and has about 350 rooms. The resort is very clean and the workers are constantly working to maintain the resort. All meals at the royal suites are a la cart but there is buffet items available if you wish. All nationalities enjoy this resort but they do have a higher percentage of Europeans.

  • Gastronomy
    6.0

    The royal has 2 dedicated adult only restaurants, the French and the Royal Gourmet, both are excellent! On the sister properties there is a further 8 a la carts and 6 buffets as well as a sports bar and a snack bar.

  • Service
    6.0

    We find the staff extremely friendly! Quite a few speak many languages. I always use the laundry service and they do a great job, especially getting white items very white (fee for this service).

  • Sport & Leisure
    6.0

    We love the pool, but we don't go in for the activities, preferring to relax.

  • Room
    6.0

    We had room 5041 (older section, but renovated room) and it was awesome! Great bed slept great! Really loved the ocean view!

  • Location
    6.0

    Love the location! Small village next door (along the beach) great for shopping, exiting the main gate and a short walk you will have more shopping and dining available.

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Information about Hotel The Royal Suites Turquesa by Palladium

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Hiking

Spa offers

  • Spa centre
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • City hotel
  • 24 hour reception
  • Babysitting/Child services
  • Express check in and check out
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service