# 49 of 244 hotels in Hurghada

Golden 5 Almas Resort(4.5 stars)

Sahl Hasheesh Road Hurghada View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    5.3
  • Service
    5.2
  • Location
    5.4
  • Gastronomy
    4.8
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    143
  • very good
    29
  • acceptable
    20
  • poor
    7
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.016666666666667

Our vacation we were in the al mas palace really enjoyed. Against the mostly bad reviews, which we read before, we were positively surprised. Unfortunately only a few german tourists, so that we do not Cairo-and pyramidenausflug make could. You can in 14 different restaurants eat out, this is a good offer. Complex and beach were very nice... And the smaller sites on the grounds didn't really bother us. Also with the mostly russian tourists we had no probl …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.914285714285714

For 5 stars i would have expected more Sand 3 days on the bathroom floor, Broken door handle only after 12 hours replaced (could not in our room without at the front desk someone with key to get) …  read hotel review

read more Acceptable, Poor, Terrible reviews
Viktor J.
Golden 5 city - Al Mass Hotel - Aquapark
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2015
Our family was very pleased and we had no cause for complaint. Trips with departures from the hotel into the desert to the sea and parasiling, we also really liked. The sea was amazingly crystal clear and full of fish. Thank you for all. read hotel review
  • Location
    5.5
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.0
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Sara
Russian roulette at Al Mas Palace!
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2015
Lovely hotel with lots of facilities, food was average, staff friendly but full with Russians! If you like Russians this is not a problem, If, like me you find them rude and over bearing this may well be a down side! The service was good, hotel clean, staff couldn't be more helpful. read hotel review
  • Hotel
    5.0

    Lovely hotel with lots of facilities, food was average, staff friendly but full with Russians! If you like Russians this is not a problem, If, like me you find them rude and over bearing this may well be a down side! The service was good, hotel clean, staff couldn't be more helpful.

  • Sport & Leisure
    4.0

    The pool was lovely but icy cold. It was packed around it and no matter what time you arrived, there was never a seat free...even first thing in the morning! The beach was beautiful and the man in charge of sun chairs etc works tirelessly to keep everyone happy. The sand and water were clean and there were an abundance of beautiful fish to be seen in the water.

  • Room
    4.0

    Our room was a large one with two doubles and a single. It was clean and well equipped. The balcony was large and, even though the view wasn't particularly scenic - it was lovely to sit out on after a day in the sun! The rooms were cleaned daily and there were no complaints at all!

  • Gastronomy
    4.0

    There was one main restaurant, although you could eat in any of the other hotels' restaurants, we chose not to. The food was ok, some days the food was fantastic, others mediocre. It was spoiled by the greedy Russians taking all the best desserts, strawberries etc as soon as they were put out. We ate one night in the German restaurant, the only one available - despite trying all week to book! However, the food was good. The food served in the main restaurant was a mixture of Mediterranean and typically Egyptian which was great.

  • Service
    5.0

    Staff were friendly, couldn't do enough to help...probably as we were the only British in a hotel full of rude, overbearing greedy Russians! Most spoke some English, some better than others. Room was cleaned daily. We only had one complaint, this was about the rudeness of one of the hotel's drivers, but this was dealt with very swiftly and efficiently by the hotel's manager.

  • Location
    6.0

    The beach was just through the hotel and was lovely and clean. There were plenty of umbrellas, seats and cushions. If you walked out of the hotel, there were many shops - mainly selling the same old tourist souvenirs but there are some good fakes to be found. We went on two excursions: safari - this was excellent value for money and we thoroughly enjoyed it. The second was snorkelling, unfortunately the weather wasn't great and we only managed to do half of what we should. The photographs were overpriced and rubbish!

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Frank
Good and relaxed hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2015
I was with my girl and we want for a holiday for 1 week. We had a very pleasand stay. The staf was very relax and always friendly. And also our room cleaner, from the second stock he made everday annother animal with the towels and pillows :) The food was good and the hygiene was very good. The only thing what annoyed where the russians. But they are these days everywhere. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    5.7
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
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ANDREA JANISSOVÁ
Super
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
Nice hotel, good food, friendly and helpful staff. Beautiful beach and around hotel. In general we were very happy and we hope that we will come again. Thanks a lot to all of you who are cared for at the hotel. read hotel review
  • Room
    5.8
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stefanie
3-great holiday week
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2014
Armas bus station is right on the beach, beach chairs and hand towels were plentiful and in good condition. The food in the panoramic restaurant is of a very good quality, plentiful, varied and freshly prepared. Our room was cleaned thoroughly every day, bed sheets and towels replaced. The ocean was super for snorkeling. We felt very comfortable and relaxing. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Gloria
Dream vacation in paradise.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2014
Large area, very large and clean rooms, mostly with ocean view the staff was very, very friendly and extremely tried eager to please When you go all-inclusive, you could do at all hotels in the area to at any time free of charge buffet food and drink. The selection is good. From fish to meat, grilled, salad and many sweet desserts, is everything which the heart desired. there are also additional restaurants in which one must reserve before, but still free food. Here one can select between russian, german, italian, sea food, mediterranean, bbq and asian there is also the ... entire day all bars in the hotel and at the beach for free alcoholic and non-alcoholic beverages and small snacks who during the time at the beach get hungry at the beach bar with burgers, hot dogs and fresh, at the stone oven baked pizza looked after. In the hotel there are a lot of russian tourists staying, that is why the staff especially german guests. with all questions and desires is available the friendly german speaking guest assistants with advice and act to the side and will do everything to you provide. better it hardly goes. in the hotel were from young to old represented all generations. read hotel review
  • Service
    6.0

    Absolutely friendly, attentive staff! very courteous, polite and tried. always a smile on the face, whether early in the morning or late in the evening.

  • Hotel
    6.0

    Large area, very large and clean rooms, mostly with ocean view the staff was very, very friendly and extremely tried eager to please When you go all-inclusive, you could do at all hotels in the area to at any time free of charge buffet food and drink. The selection is good... From fish to meat, grilled, salad and many sweet desserts, is everything which the heart desired. there are also additional restaurants in which one must reserve before, but still free food... Here one can select between russian, german, italian, sea food, mediterranean, bbq and asian there is also the entire day all bars in the hotel and at the beach for free alcoholic and non-alcoholic beverages and small snacks who during the time at the beach get hungry at the beach bar with burgers, hot dogs and fresh, at the stone oven baked pizza looked after. In the hotel there are a lot of russian tourists staying, that is why the staff especially german guests. with all questions and desires is available the friendly german speaking guest assistants with advice and act to the side and will do everything to you provide. better it hardly goes. in the hotel were from young to old represented all generations.

  • Gastronomy
    6.0

    Many restaurants, many bars - something for everyone.

  • Room
    6.0

    Very nice, large clean rooms most with sea view beautiful comfortable beds all rooms have terrace/balcony and are equipped with a television and telephone, the minibar is fully stocked and free of charge a water digester is available likewise with attached coffee and tea Great!

  • Location
    5.0

    On the grounds are several hotels, all are not far from the beach. We were in the al mas, this hotel is located in close proximity to the water. 1-2 minutes footpath. many shops are located directly on the premises, a large shoppinganlage up 2 o'clock at night opened is, is just a few minutes' drive away, and is easily reachable by taxi.

  • Sport & Leisure
    6.0

    Daily entertainment and evening shows on the area there was also a disco and several bars. there are, for example, local dances shown it run all day local around on the beach the trips... As safari, scuba diving, fishing trips, all wellnessngebote including massage

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Niels
Recommendation, super satisfied, next year again.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2014
All in all it was a very successful holiday! The locals and all workers in the hotel are super friendly, courteous, and always helpful. The rooms (on the back of the building with a direct view of the beach and the sea) are large and well furnished. It is a safe and a tv are also available. The meal is various and more delicious! Food and drinks were all inclusive everywhere on the grounds at any time of day free. The beach eat really very clean and very nice, the water blue and crystal clear. This hotel is for me ... a clear recommendation! Next year gladly again! read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Elisabeth+Gery
Feel-good factor 100%
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
One of our most beautiful vacation. The 7 times in Egypt, the 1 times in armas bus station palace golden 5. our bellmen ashraf gaber were all our wishes from our eyes and the german guests on hands carried. It made this holiday to dream vacation. The russians many us then also no longer so on. Austrians. German, swiss. It is worthwhile in this hotel to spend the holidays. The price performance ratio fits in any case. Sincere thanks once again to the whole team of the hotel especially on our already dear friend, ashraf. Greetings from Austria Elisabeth and ... gary P. s who seek error will a find but you're on vacation. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Petra
Hotel Golden 5 Al Mas Palace
  • Recommended hotel
  • Friends
  • Beach holiday
  • October 2013
A holiday in this hotel was good.The food was delicious, great selection .Total rooms tidy.The beach was clean and pleasant atmosphere.We had a direct view of the sea.The hotel are very positive.I like to come back here. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    6.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
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Tanya
Wonderfull vacation of last summer
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2013
Really good hotel, friendly workers, wonderful and clean territory of the hotel. Very clean territory of the beach. Our room was not bad with a balcon, which go on the beach. The furniture of the room was good and clean. The room was cleaned every day. The hotel is situated near the teritory of the beach. I can recommend this hotel. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
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Read all hotel reviews

Information about Golden 5 Almas Resort

Hotel Information

Amenities

Hotel amenities

  • Garden
  • Playground
  • Lift
  • Number of lifts: 1
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Single bed
  • Satellite TV
  • Air conditioning
  • Minibar
  • Free minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Connecting rooms
  • Toiletries

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Packed lunches

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Aqua park
  • Tennis court
  • Bicycle hire

Spa offers

  • Spa centre
  • Massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 5 Stars
  • Check in from: 14:00
  • Babysitting/Child services
  • Kids club (6-9 years)
  • Check out no later than: 12:00
  • Non-hotel guests can/cannot access the area: closed
  • English
  • Early check in
  • Family
  • Late check out
  • Express check in and check out
  • Cash payment
  • German
  • 24 hour security
  • Information desk
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Dry cleaning