# 1 of 309 hotels in Playa Del Carmen / Playacar

Hotel Riu Palace Mexico(5 stars)

Avda. Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar Show map
Hotel Pictures - Hotel Riu Palace Mexico
Average
Recommended
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At a glance

  • Great hotel (48)
    "Great hotel" found in 48 reviews
    • " Great hotel in best location " 
      5.616666666666667
      April 2012
    • " Great hotel , what we all we all would recommend. The complex is super, the rooms huge and everything is ... " 
      5.616666666666667
      April 2012
    • " the hotel was great . Varied restaurants, to the part in the morning reserve must. The beach is very nice. It is ... " 
      5.402777777777778
      January 2012
    • " Very pleasant hotel " 
      5.158333333333333
      August 2012
    • " the hotel is perfect for a beach vacation, since this not so far away is. the lunch could quality of high quality ... " 
      4.747222222222223
      February 2012
    • " ... since this not so far away is. the lunch could quality of high quality his. (for Americans but it seems to be enough) but you could always find something for the small Hunger. Apart from that a great hotel . " 
      4.747222222222223
      February 2012
    • " Great hotel with a very pleasant flair. Both room staff, front desk and the service staff in the main ... " 
      5.680555555555556
      March 2012
    • " We would come back any time the Riu Palace book! Very tidy and clean . Lovingly laid out green areas. Great service at front desk and restaurants. The beach is every ... " 
      5.658333333333334
      August 2012
    • " A dreamlike vacation in a great hotel " 
      5.666666666666667
      April 2012
    • " The hotel area is large but well arranged. Outside of the hotel you can without any problems stop. To Playa del Carmen ... " 
      6
      July 2012
    • " ... with whale sharks' is a one-time experience. Snorkeling on Consumel you can save, but snorkeling with turtles is an experience worth it and on the bought Cd are great pictures to see. This hotel is the best on the whole Periphery. The beach area with the palm trees very nice and chairs were always ... " 
      6
      July 2012
    • " ... food at the beach. Big praise to our ' Strandbuttler ' Christopher - he gave us very well maintained. The rooms are huge. We had one on the outside and it was nice and quiet. Our Maid Sarina was very clean , in our experience the room nicely decorated, valuables and jewelry were dagelegen and it is ... " 
      6
      July 2012
    • " ... it up. The evening entertainment in the hotel was very professional and diverse. The entertainers unobtrusive. The guests of this hotel come from lots of different Nations and the level is a five star hotel . Who wants to make party, is just over the street to the neighboring hotel Tequila. In ... " 
      6
      July 2012
    • " Great hotel , great beach, but unfortunately too loud " 
      5.222222222222222
      April 2012
    • " great vacation, nice hotel " 
      5.825
      December 2011
  • The staff are friendly (10)
    "The staff are friendly" found in 10 reviews
    • " Even if the hotel already somewhat older is, is beautiful. The staff are friendly and always helpful, the food is very good and if you want something undertake would, all ... " 
      5.8500000000000005
      May 2012
    • " the hotel was great. Varied restaurants, to the part in the morning reserve must. The beach is very nice. It is worthwhile in the morning time and go to the beach. The staff are very friendly overall if you from time to time a tip. The rooms the quality and taste of the food towels were ... " 
      5.402777777777778
      January 2012
    • " ... the television unfortunately only 'Deutsche Welle Latin America' German speaking channels. Free and fast Wi-Fi - very good. Catering is the hotel very far in front with. Good food, good quality, good service , good taste. There is so far only the Voyage-chain, when we have better ate. Travel support ... " 
      5.158333333333333
      August 2012
    • " We would come back any time the Riu Palace book! Very tidy and clean. Lovingly laid out green areas. Great service at front desk and restaurants. The beach is every day cleaned. Just about everything was perfect! " 
      5.658333333333334
      August 2012
    • " A great hotel with very friendly staff , the always around the well-being of its guests effort. The service in the restaurants and bars ... " 
      5.666666666666667
      April 2012
    • " The hotel has excellent service and an usually good food. Amazing, this hotel is definitely recommend. One of the best hotels ... " 
      5.463888888888889
      November 2011
    • " Really nice hotel with a great service and a great beach. The hotel offers various possibilities, so that no boredom arises. We found, ... " 
      5.641666666666667
      August 2011
    • " The complete staff was always very friendly - The cleaning of the rooms always in the best way- There is the possibility, Laundry- At the ... " 
      5.833333333333333
      November 2011
    • " Large commodious suites; the 'best': the minibar inclusive coffee machine. The minibar was Täflich filled, it wasn't missing anything. daily cleaning the rooms, of friendly staff . " 
      6
      January 2012
    • " friendly staff where you look. Always a friendly smile and a question also without tips being paid. Room ... " 
      5.5
      January 2012
  • The food is very good (10)
    "The food is very good" found in 10 reviews
    • " Even if the hotel already somewhat older is, is beautiful. The staff are friendly and always helpful, the food is very good and if you want something undertake would, all possibilities. We spent our honeymoon in the Riu ... " 
      5.8500000000000005
      May 2012
    • " ... we all would recommend. The complex is super, the rooms huge and everything is great neat and clean. The beach is right on the hotel and you get and by the pool to Each time of day a Liege. The food is very extensive and there is something for everyone. Since about 70% Americans and Canadians in the ... " 
      5.616666666666667
      April 2012
    • " ... curtain. Good bed. In the television unfortunately only 'Deutsche Welle Latin America' German speaking channels. Free and fast Wi-Fi - very good. Catering is the hotel very far in front with. Good food , good quality, good service, good taste. There is so far only the Voyage-chain, when we have ... " 
      5.158333333333333
      August 2012
    • " A great hotel with very friendly staff, the always around the well-being of its guests effort. The service in the restaurants and bars is very good, one is very quick and accommodating served. The food is very delicious and varied. The hotel complex is very well-maintained and beautifully landscaped. At ... " 
      5.666666666666667
      April 2012
    • " ... high praise to the staff in the whole hotel! Even without tip they are very hard to fulfill every wish. We had the premium package, this includes the private transfer to the hotel, a romantic great food at the beach, room ( to availability) to departure and return transfer. Is worthwhile oneself, ... " 
      6
      July 2012
    • " The hotel has excellent service and an usually good food . Amazing, this hotel is definitely recommend. One of the best hotels in the Caribbean. " 
      5.463888888888889
      November 2011
    • " The hotel is sharpened, there is everything you could want, great food and diverse, specialties restaurants there are 5, I recommend especially the crystal and the ... " 
      5.861111111111111
      May 2012
    • " the food is very good . One occurs oneself as in a star restaurant. There are 3 additional restaurants. You will in ... " 
      5.666666666666667
      February 2012
    • " ... was daily of seaweeds freed and the pool chairs' well ' in just rows provided. the hotel was all in all very quiet and if you want to have party, you went into the club of riu hotels next door. the food was very good . There was everything you could imagine in a good quality. Grilled lobster were the great. ... " 
      5.666666666666667
      January 2012
    • " The dining was perfect, lunch in the restaurant at the beach was in very good quality available. The cleanliness cleanliness and hygiene in the restaurants was good. " 
      5.666666666666667
      January 2012
  • The worst room (1)
    "The worst room" found in 1 review
    • " ... beach, this is however in the hotel not arrived). On arrival, was completely surprised. The room was only for 2 people prepared, for the 3 person everything was missing, bed, towels, bathrobe. The worst room get, directly opposite the restaurant, loud, on the balcony you will constant observed. On the ... " 
      2.3333333333333335
      February 2012
  • see more

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.5
  • Location
    5.5
  • Gastronomy
    5.6
  • Sport
    5.3

Rating breakdown

  • Excellent
    97
  • Very Good
    9
  • Acceptable
    2
  • Poor
    1
  • Terrible
    0
Read all hotel reviews

The most helpful favorable review

6
1 out of 1 people found this review helpful

This hotel we could just absolutely recommend. Directly on arrival you with a welcome cocktail, the great comfortable large rooms are wonderful and what is the most important, very clean. The area is large and beautiful. The ' view ' on the beach is wonderful, like on the postcard. You have lots of possibilities what something to do, snorkeling, jet ski drive, long walks in other hotels in the big area. Every day there was a barbecue at the beach. The sta …  read more

The most helpful critical review

3.5
3 out of 6 people found this review helpful

The Riu Palace Mexico is purely optically a great hotel for the, the style like. For those who love action and volume may, and everywhere in the hotel and at the beach, there is surely satisfied, the loud sound of wasserfontainen in the courtyard the hotel, the evening entertainment on the Piazza (incomprehensibly loud), the nachmittagsdrinkkommunikation by the pool, the noise level in the a huge restaurant or the almost hear sound at the beach of jetskis …  read more

Jürgen
Germany
  • Couple
  • Age 56-60
7 Other hotel reviews
5.6
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
Great hotel with great ambience. Downer is the not functioning but advertised room service. The staff in the bars and restaurants put in so much effort. … read more
Isabella
Austria
  • Couple
  • Age 41-45
1 Other hotel reviews
6.0
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
We were really very excited by this hotel. Starting at location, the staff and the food. 5 restaurants alone in this hotel, there are other Riu hotels right nearby, which we share could. The beach is practically on the doorstep and the water really turquoise. You can work much to do (diving, jet skiing) and plenty of excursions (Maya ruins and parks with animals) make. Only fly in the ointment - there were very many americans there and some of them are very noisy by the pool. … read more
Harald
Germany
  • Couple
  • Age 61-65
2 Other hotel reviews
5.8
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The first hotel with enough chairs on the beach, respectively by the pool. Great service, clean, very good food. An absolutely stress-free holiday. … read more
6.0
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
This hotel we could just absolutely recommend. Directly on arrival you with a welcome cocktail, the great comfortable large rooms are wonderful and what is the most important, very clean. The area is large and beautiful. The ' view ' on the beach is wonderful, like on the postcard. You have lots of possibilities what something to do, snorkeling, jet ski drive, long walks in other hotels in the big area. Every day there was a barbecue at the beach. The staff is willing to help, warm and very pleasant many in the heart closed. The food is varied and … read more
6.0
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The service in the entire we felt hotel as top, wishes are from the lips and were always very accommodating and really friendly and which is very important to me the always a smile on the face was available. Language skills were available, even german was discussed.It is a new super modern chic designer hotel of the group Riu. The hotel has 434 suites the all very nice are, the hotel is completely newly renovated so best and has a successful facelift get. Our taste it was, we were pleased with this hotel. There is all inclusive and it really is very successful … read more
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Information about Hotel Riu Palace Mexico

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Hotel description *

  • Location
    Located directly beside the Playa del Carmen, this luxury hotel lies just 800 m from the city's leisure district where guests will discover a diverse range of entertainment options, cafés, bars and restaurants (just 200 m away). The resort centre is about 3 km away.
  • Facilities
    A total of 434 rooms is available at this 2-storey all-inclusive hotel with facilities including a foyer with a reception desk, a public Internet terminal, a restaurant with a non-smoking area and a bar in addition to a newspaper stand, various shops, room and laundry services. A conference room is also available for use.
  • Rooms
    Each of the tasteful air-conditioned rooms comes with an en suite bathroom with a shower and a hairdryer, a direct dial telephone, satellite/ cable TV, a hire safe, a minibar/ fridge and a balcony or terrace.
  • Sports/Entertainment
    There is a golf course located close by and the hotel complex offers guests access to gardens covering 2 hectares with a swimming pool and children's pool as well as a sun terrace with parasols where guests may kick back and relax. It is equally possible to enjoy a massage of relax in the Jacuzzi and there is an entertainment programme (special kids' activities). Sports options include a gym and fitness courses, tennis and table tennis as well as windsurfing, canoeing and catamaran sailing.
  • Meals
    Guests may select their breakfast and evening meals from ample buffets; lunch may be taken à la carte. It is possible to book an all-inclusive stay.
  • Payment
    American Express, Diners Club, MasterCard and VISA are all accepted as methods of payment.
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* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Cash machine on site
  • Hotel safe
  • Air conditioning

Room amenities

  • Satellite TV
  • Fan
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Dressing room
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Whirlpool

Other hotel information

  • Evening programs and entertainment
  • Babysitting/Child services
  • Car hire
  • Information desk
  • Children welcome
  • Wifi
  • Laundry service
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