# 7 of 337 hotels in Playa Del Carmen / Playacar

Hotel Riu Palace Mexico(5 stars)

Av. Xaman-Ha Manzana 9 lote 1, Playacar 77710 Playa Del Carmen View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.7
  • Location
    5.5
  • Gastronomy
    5.6
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    153
  • very good
    14
  • acceptable
    2
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.992857142857143

The hotel is in very good condition. It has a great location and the beach is just beautiful. The food is tasty and there is something for everyone. The weather was great in July. We only had rain once for 10 minutes. The humidity was very high. One has to adjust to it, if you travel in this season. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

The Riu Palace Mexico is purely optically a great hotel for the, the style like. For those who love action and volume may, and everywhere in the hotel and at the beach, there is surely satisfied, the loud sound of wasserfontainen in the courtyard the hotel, the evening entertainment on the Piazza (incomprehensibly loud), the nachmittagsdrinkkommunikation by the pool, the noise level in the a huge restaurant or the almost hear sound at the beach of jetskis …  read hotel review

read more Acceptable, Poor, Terrible reviews
Tino
Very nice vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2014
Very clean hotel in a convenient location. The beach is right outside the hotel / clean beach. The excursion program is sufficient and very diverse. Food and drinks leave nothing to be desired. Shopping is nearby and easy to reach on foot. Very good spa services. A great vacation. read hotel review
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
Close
Evelyn
Very nice!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2014
The hotel is in very good condition. It has a great location and the beach is just beautiful. The food is tasty and there is something for everyone. The weather was great in July. We only had rain once for 10 minutes. The humidity was very high. One has to adjust to it, if you travel in this season. read hotel review
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    4.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    3.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
Close
Sabine
Fantastic vacation
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • May 2014
A very nice hotel with a super nice beach. Staff always friendly and eager to fulfill your every wish. Quality of the food very good. If you don't find anything it's your own fault. read hotel review
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
Close
Andreas
A great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2014
We were completely taken care of during the 2 weeks and felt very comfortable. The staff does everything they can and are very friendly. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Slobodan
Riu Palace Mexico 2014
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2014
Great hotel. Great site, good quality, good selection of food and drinks. Very friendly and courteous staff (except for a few)! The cleanliness of the room was okay, too; the site is very well maintained. read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.3
    Distance to the beach
    6.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Read all hotel reviews

Information about Hotel Riu Palace Mexico

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach < 100 km
  • What the hotel offers
    Hotel Riu Palace Mexico is an exclusive four star hotel with 400 accommodations. It is located in Playa del Carmen, east of Mexico. Check-in time starts at 3pm and lasts until midnight. Check-out time is noon. Hotel offers a 24-hour room service and free breakfast. Wi-Fi internet access is free in the public areas as well as in the rooms. Pets are not allowed on the premises.
  • Location
    Hotel is located in Playa del Carmen, in the northern part of the Mexican state Quintana Roo. The city is placed on the side of the Caribbean Sea. It is a very popular tourist destination. Originally, Playa was a small fishing town, now it flourishes with tourists.
  • Accommodation
    There are 400 rooms in the hotel. Each room has an air-conditioning, climate control, and a ceiling fan. There is a flat screen with satellite TV, mini-bar, coffee and tea making facilities, iron and hairdryer. Each room has a separate sitting area, fireplace, and a balcony with a view on the ocean. In each room there is a separate bathroom with jetted bathtub and designer toiletries.
  • Food and Drink
    Hotel offers free breakfast for all guests. There are four restaurants serving local cuisine, and five bars with refreshment drinks. For guests use there is also a poolside bar and a swim-up bar. Hotel offers a 24-hours room service.
  • Leisure
    There are two swimming pools in the hotel, general and one for kids. For guests disposal there is a fully-equipped fitness and health club, spa facilities offering massages and other treatments, sauna, and a tennis court.
  • Other facilities and services
    Hotel offers a concierge services, tour assistance, luggage storage. There are laundry services, hair and beauty salons, and wedding services. For guests traveling with children hotel offers a childcare and provides a Children's club with supervised children activities.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Clothes shop
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Air conditioning

Room amenities

  • Additional childrens' bed
  • TV
  • Satellite TV
  • Fan
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Dressing room
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • Evening programs and entertainment
  • Babysitting/Child services
  • English
  • Car hire
  • Information desk
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Laundry service