# 10 of 77 hotels in Varadero

Hotel Sandals Royal Hicacos Resort & Spa(4.5 stars)

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Hotel Pictures - Hotel Sandals Royal Hicacos Resort & Spa
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Recommended
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At a glance

  • We really liked this hotel (15)
    "We really liked this hotel" found in 19 reviews
    • " Were now the third time on this beautiful Island, and we are anytime again thrilled by this country and the Cuban population, it certainly not easy, but always very friendly and was open. Also we really liked this hotel , over small faults one must see or stay at home! We have (the first time ever ) our room ( haus ... " 
      5.166666666666667
      May 2012
    • " ... room 609 accommodated, completely quiet, directly at the beach and a small pool for very windy days, apart from that it was only on the wonderful beach. You have Cuba love, as it is, you have a great holiday and a visit to the capital is a must. A predecessor wrote, that the Americans still long ... " 
      5.166666666666667
      May 2012
    • " ... offered. (via the Zimmerübersiedlungen each almost a 1/2 day of vacation lost). Why is always tried first the worse in the guest to bring? The only trouble and is not necessary. This is not a cheap hotel ... " 
      5.25
      April 2012
    • " Nice hotel with small drawbacks " 
      5.3277777777777775
      June 2011
    • " ... and the toilet is in a separate area. The air conditioning functioned perfectly, there was a coffee machine and a safe. The furniture is from solid wood, assuredly already somewhat older, but in good condition . " 
      5.5
      February 2012
    • " ... much to süßcremiges or alternatively dry stuff. Please note: I am a fan of creamy desserts volt A.! To 8:30 p.m. the fruit buffet were almost only still the bowls-a 'beautiful' view for a five star hotel like the sandals! The italian restaurant was in the first week was really quite good, in the ... " 
      3.4694444444444446
      May 2011
    • " ... classification) and Frisier / Pedikürsalon. All in all, moderately challenging week Cuba-tour a relaxing beach holiday, but also not more. Sandals Royal hicacos can recommend the way we. The five star hotel has itself changed on cuban standards up to 3.5 star rating and is not better than for example ... " 
      3.4694444444444446
      May 2011
    • " Nice hotel with large but. " 
      4.041666666666667
      March 2011
    • " Nice hotel , probably the best in the area. The food is edible, more but not. The coffee is awful! The ... " 
      4.041666666666667
      March 2011
    • " ... best in the area. The food is edible, more but not. The coffee is awful! The service is very hard, but sometimes was completely overwhelmed. Whoever had no high demands for the food has, it can feel very comfortable here . For a week in the sun rays and golf is it thoroughly recommended. Golf course in about five ... " 
      4.041666666666667
      March 2011
    • " Great hotel in Karibik " 
      5.708333333333333
      May 2012
    • " We can only recommend the hotel it is simply dreamlike. The complex is very neat, and we in all areas very clean. The staff are ... " 
      5.708333333333333
      May 2012
    • " ... staff were very friendly and helpful. With complaints it was in our opinion fast and professional. The offered food was rich, varied and reasonable. The pool area we didn't use, but they made a clean and tidy impression. The beach was tidy and clean, just a stone's throw away away from the hotel. The ... " 
      4.927777777777778
      June 2012
    • " ... The sun loungers are but already getting old. Guests of the hotel were too many Canadians and British. In short: we had a very nice, quiet week in this department., without what it 'moan' to. We can definitely recommend this hotel . " 
      4.927777777777778
      June 2012
    • " very nice hotel " 
      5.791666666666667
      February 2012
  • The staff were always very friendly (6)
    "The staff were always very friendly" found in 6 reviews
    • " We have felt very comfortable in the us sandals. All the staff were always very friendly . Our room was cleaned every day very thoroughly. The room and bathroom with separate toilet is ... " 
      5.3277777777777775
      June 2011
    • " ... got together. The resort is beautifully laid out and very well maintained. The wide beach are it only a few meters with enough umbrellas for all. Since the hotel was only to half full, we had a great service and us have felt very comfortable. It was the perfect end of our Cuba tour. " 
      5.3277777777777775
      June 2011
    • " the staff are very friendly and always helpful. English skills are here however important, since the staff only Spanish or ... " 
      5.5
      February 2012
    • " We can only recommend the hotel it is simply dreamlike. The complex is very neat, and we in all areas very clean. The staff are very friendly and helpful . The dishes in the restaurants are varied, always freshly prepared and very, very. Delicious. ... " 
      5.708333333333333
      May 2012
    • " ... The Oceanfront Viking motel is 18 years and is only available for couple provided. The rooms ( from junior suites and above) are generously dimensioned and very clean. You were cleaned daily. The staff were very friendly and helpful . With complaints it was in our opinion fast and professional. The offered food was rich, varied ... " 
      4.927777777777778
      June 2012
    • " It was a lovely stay! The staff were very attentive ( there a few hotels in Europa a slice of that)! The way to the beach was not so far! " 
      6
      August 2012
  • Very tasty (3)
    "Very tasty" found in 3 reviews
    • " ... and supply and his colleagues, as the source sitting, accordingly with alcoholic drinks without bother. The guest is then a subordinate role. snack by the pool, the once per week are served, is very tasty , which was the staff to appreciate. Cooperation between waiters and chefs worked here smooth, ... " 
      4.427777777777778
      January 2012
    • " ... exclusively for couples or singles without children. The has contributed to the beach and the area is also for that reason very beautiful and quiet. The beach is super wide (a rarity in Varadero) The food is very good (a rarity on Cuba) The room and the whole area were very well maintained (a rarity on Cuba) " 
      5.708333333333333
      February 2011
    • " All in all, you can recommend this hotel and is certainly one of the best addresses of Varadero. Cuba is not Austria. For Cuba, excellent food . The only real drawback: the cleanliness. Along the course, along the decor pools is pollution ... " 
      5.138888888888888
      October 2011
  • Loud room (1)
    "Loud room" found in 1 review
    • " Have 2 times checked in and every time a very loud room ( Hauptverkehrstraßennähe, or next to a noisy store allocated. After a complaint, we were ... " 
      5.25
      April 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.7
  • Room
    5.0
  • Service
    4.7
  • Location
    4.8
  • Gastronomy
    4.8
  • Sport
    4.7

Rating breakdown

  • Excellent
    43
  • Very Good
    13
  • Acceptable
    7
  • Poor
    4
  • Terrible
    2
Read all hotel reviews

The most helpful favorable review

5.166666666666667
1 out of 1 people found this review helpful

Were now the third time on this beautiful Island, and we are anytime again thrilled by this country and the Cuban population, it certainly not easy, but always very friendly and was open. Also we really liked this hotel, over small faults one must see or stay at home! We have (the first time ever ) our room ( haus 16., at the store, it is at night very loud, you can't sleep, so right on arrival be careful and reject ) on the next day changed, whereby the …  read more

The most helpful critical review

3.4694444444444446
1 out of 2 people found this review helpful

The reception team was very friendly, but on three weeks in advance skillful room request mail (several blocks specified, top floor, close to the beach) at that time, despite friendly answer from the english speaking Rezeptionsisten not received ('unfortunately' full). Help with completing the Anmeldeformulars. Someone was sent to search, the suitcases were brought to (the staff to my friends: 'the trolly it itself!'). Hotel quite well arranged, flats ver …  read more

Summary of guest reviews by categories

Hotel in general
  • " ... much to süßcremiges or alternatively dry stuff. Please note: I am a fan of creamy desserts volt A.! To 8:30 p.m. the fruit buffet were almost only still the bowls-a 'beautiful' view for a five star hotel like the sandals! The italian restaurant was in the first week was really quite good, in the ... "  Read more
    3.4694444444444446
    May 2011
  • " ... classification) and Frisier / Pedikürsalon. All in all, moderately challenging week Cuba-tour a relaxing beach holiday, but also not more. Sandals Royal hicacos can recommend the way we. The five star hotel has itself changed on cuban standards up to 3.5 star rating and is not better than for example ... "  Read more
    3.4694444444444446
    May 2011
  • " Great hotel in Karibik "  Read more
    5.708333333333333
    May 2012
  • " We can only recommend the hotel it is simply dreamlike. The complex is very neat, and we in all areas very clean. The staff are ... "  Read more
    5.708333333333333
    May 2012
  • " ... offered. (via the Zimmerübersiedlungen each almost a 1/2 day of vacation lost). Why is always tried first the worse in the guest to bring? The only trouble and is not necessary. This is not a cheap hotel... "  Read more
    5.25
    April 2012
  • " Conclusion: I would recommend this for young couples only sandals. We were very pleased and would stay there again at any time! That is Cuba and not Germany and for the country is a great hotel. All hotels in which we passed were terrible for excursions. "  Read more
    5.541666666666667
    September 2011
  • " Nice hotel with small drawbacks "  Read more
    5.3277777777777775
    June 2011
  • " ... staff were very friendly and helpful. With complaints it was in our opinion fast and professional. The offered food was rich, varied and reasonable. The pool area we didn't use, but they made a clean and tidy impression. The beach was tidy and clean, just a stone's throw away away from the hotel. The ... "  Read more
    4.927777777777778
    June 2012
  • " ... The sun loungers are but already getting old. Guests of the hotel were too many Canadians and British. In short: we had a very nice, quiet week in this department., without what it 'moan' to. We can definitely recommend this hotel. "  Read more
    4.927777777777778
    June 2012
  • " Were now the third time on this beautiful Island, and we are anytime again thrilled by this country and the Cuban population, it certainly not easy, but always very friendly and was open. Also we really liked this hotel, over small faults one must see or stay at home! We have (the first time ever ) our room ( haus ... "  Read more
    5.166666666666667
    May 2012
  • " ... room 609 accommodated, completely quiet, directly at the beach and a small pool for very windy days, apart from that it was only on the wonderful beach. You have Cuba love, as it is, you have a great holiday and a visit to the capital is a must. A predecessor wrote, that the Americans still long ... "  Read more
    5.166666666666667
    May 2012
  • " All in all, you can recommend this hotel and is certainly one of the best addresses of Varadero. Cuba is not Austria. For Cuba, ... "  Read more
    5.138888888888888
    October 2011
  • " very nice hotel "  Read more
    5.791666666666667
    February 2012
  • " we felt very much at ease. It was always clean and the staff were always nice. I would go back. Perfect proximity to the ... "  Read more
    5.791666666666667
    February 2012
  • " we felt very much at ease. It was always clean and the staff were always nice. I would go back. Perfect proximity to the beach. Very nice. Large selection of food and also before the eyes prepared. We were very satisfied! "  Read more
    5.791666666666667
    February 2012
  • " ... daily smoothened. beach chairs (blue beach towels may be constantly changed) and umbrellas are sufficient and inclusive at the beach and the pools. Several pools, the clean, but because of the we great beach not used have. there were only showers at the pools "  Read more
    5
    February 2012
  • " We were in July/August and had only once rains. The maid service was good, the front desk has their work without very friendly to be. Guide the TUI Barbara was great. "  Read more
    4.922222222222222
    August 2012
  • " We can only recommend the hotel it is simply dreamlike. The complex is very neat, and we in all areas very clean. The staff are very friendly and helpful. The dishes in the restaurants are varied, always freshly prepared and very, very. Delicious. ... "  Read more
    5.708333333333333
    May 2012
  • " It was a lovely stay! The staff were very attentive ( there a few hotels in Europa a slice of that)! The way to the beach was not so far! "  Read more
    6
    August 2012
  • " We have felt very comfortable in the us sandals. All the staff were always very friendly. Our room was cleaned every day very thoroughly. The room and bathroom with separate toilet is ... "  Read more
    5.3277777777777775
    June 2011
  • " ... got together. The resort is beautifully laid out and very well maintained. The wide beach are it only a few meters with enough umbrellas for all. Since the hotel was only to half full, we had a great service and us have felt very comfortable. It was the perfect end of our Cuba tour. "  Read more
    5.3277777777777775
    June 2011
  • " ... The Oceanfront Viking motel is 18 years and is only available for couple provided. The rooms ( from junior suites and above) are generously dimensioned and very clean. You were cleaned daily. The staff were very friendly and helpful. With complaints it was in our opinion fast and professional. The offered food was rich, varied ... "  Read more
    4.927777777777778
    June 2012
  • " the staff are very friendly and always helpful. English skills are here however important, since the staff only Spanish or ... "  Read more
    5.5
    February 2012
  • " Dream beach, muck, partly bad service "  Read more
    3.4694444444444446
    May 2011
  • " ... and supply and his colleagues, as the source sitting, accordingly with alcoholic drinks without bother. The guest is then a subordinate role. snack by the pool, the once per week are served, is very tasty, which was the staff to appreciate. Cooperation between waiters and chefs worked here smooth, ... "  Read more
    4.427777777777778
    January 2012
  • " All in all, you can recommend this hotel and is certainly one of the best addresses of Varadero. Cuba is not Austria. For Cuba, excellent food. The only real drawback: the cleanliness. Along the course, along the decor pools is pollution ... "  Read more
    5.138888888888888
    October 2011
  • " we felt very much at ease. It was always clean and the staff were always nice. I would go back. Perfect proximity to the beach. Very nice. Large selection of food and also before the eyes prepared. We were very satisfied! "  Read more
    5.791666666666667
    February 2012
  • " the rooms are huge, in the front area has a seating area and in back area is the bed. This is a bit of getting ... "  Read more
    5.5
    February 2012
  • " Have 2 times checked in and every time a very loud room ( Hauptverkehrstraßennähe, or next to a noisy store allocated. After a complaint, we were ... "  Read more
    5.25
    April 2012
Björn
Germany
  • Couple
  • Age 31-35
3 Other hotel reviews
5.3
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
From the service, we are today still absolutely loved it. The service the sandals was the best and friendliest we have ever had. Really every staff, from the cleaning lady to the gardener greeted with a friendly smile. Our cleaning lady every day a note written, on the us a nice day wanted and for their tip had. Our room was every day perfectly clean. The waiters in the buffet restaurant to try in the respective national language with the guests to communicate. The clearing of the tables and supply with drinks works smoothly. At the beach, as well as by the … read more
Fabi
Italy
  • Couple
  • Age 19-25
9 Other hotel reviews
4.8
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
The majority of of the staff was friendly even without giving any tip. On the other hand, was not much without that you just 1-2 cuc into your hand pressed. As you could then already times some time for the ordered drinks or the table was not simply cleared. All spoke english, some even german and italian. At the front desk one was nothing special friendly, neither at the check-in nor whilst checking out. The hotel offers a free transfer to the airport at. This we decided we wanted to take, but had however 2 times to discuss it with you, … read more
Anja
Germany
  • Couple
  • Age 46-50
1 Other hotel reviews
5.7
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
Nice hotel, delicious food, great beach, pleasant staff … read more
Peter
Germany
  • Friends
  • Age 51-55
2 Other hotel reviews
5.4
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
On the complex was constantly something repaired or reconditioned and thus the good standard buoyed. Even if the complex getting quite old is, it has still the friendly flair. The diversity and preparation of the food i can only rave about. Entire staff was very friendly and work hard to fulfill all wishes. A dream destination to get some rest and relax. On arrival at night should the vacationers to your room and not alone in an unknown area few confusions while looking to go. Hence the restrictions for the waiters … read more
5.1
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
Great hotel at dream beach of Varadero. Very much selection of food - every morning fresh waffles prepared. … read more
Read all hotel reviews

Information about Hotel Sandals Royal Hicacos Resort & Spa

Hotel own description

see hotel amenities

Hotel description *

  • Location
    This all-inclusive hotel lies in Matanzas in a most beautiful setting on the beach of Varadero. The centre of Varadero is about 10 minutes away, the international airport is 30 minutes from the hotel, whilst it is a 90-minute drive to the international airport of La Habana.
  • Facilities
    The hotel manager greets guests with a welcome cocktail. Affording decoration typical for the island, the hotel impresses guests with top service, excellent facilities and an appealing ambience. The hotel comprises a total of 404 suites of which 1 is a presidential suite and 2 are royal suites. The hotel includes a lobby, a safe and a currency exchange bureau. Also to be found at this hotel are a lobby bar, a nightclub, conference facilities and 5 restaurants. Guests may also choose to make use of the laundrette (for an additional fee).
  • Rooms
    Suites enjoy views of the gardens, whilst both premium suites and standard suites are offered room service. Standard fittings include an en suite bathroom, a hairdryer, satellite/ cable TV, a radio, a safe, a king-size bed and a balcony or terrace. The air conditioning is individually controlled and guests will also find tea and coffee making facilities as well as ironing equipment within the accommodation.
  • Sports/Entertainment
    Leisure facilities at this hotel include three outdoor swimming pools, four Jacuzzis, a poolside snack bar, a gym, a sauna, three tennis courts and spa options (for an additional fee). It is additionally possible to try out table tennis, squash, billiards, beach volleyball, whilst dance and Spanish courses are available, and fashion shows are also staged. Water sports options include windsurfing, diving and sailing (on payment of additional fees). A local band and pianist perform during the tea hour in the afternoon, whilst a band plays older music in the lobby bar. It is additionally possible to enjoy an entertainment programme and visit the nightclub.
  • Meals
    International dishes are served up at Hicacos restaurant, Italian cuisine may be enjoyed at Las Morlas, whilst seafood is on offer in Las Morlas. Typical Caribbean fare is served at El Caribe and international barbecued dishes are available at El Viejo y el Mar. International brands of drinks are on sale at the hotel bars. An all-inclusive stay may be booked.
  • Misc.
    Appropriate clothing and shoes are required for guests wishing to dine in the hotel restaurants. Beachwear and t-shirts are not permitted in the restaurants. Shorts are permitted in the main restaurant and the beach restaurant, whilst the other restaurants require guests to sport long trousers and a shirt with a collar. There is a room with seating and clothing changing rooms for guests whose flights are delayed or are scheduled for late at night. Any couples staying at the hotel must be at least 18 years old.
read more see hotel amenities
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata