# 2 of 5 hotels in Playa Esmeralda

Hotel Sol Rio De Luna y Mares(4 stars)

Crta. De Guardalavaca 7 Playa Esmeralda View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.7
  • Room
    4.8
  • Service
    5.2
  • Location
    4.5
  • Gastronomy
    4.7
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    21
  • very good
    17
  • acceptable
    5
  • poor
    2
  • terrible
    1
Read all hotel reviews

The most helpful positive review

4.892857142857143

The best part of the hotel, clearly the beach and the staff which was absolutely nice and friendly. %singlelinebreak % The beach is really great and at the neighbor hotel to the right is also snorkelling pleasure. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.6875

Actually there should be a diving vacation will, but unfortunately the diving station already a year ago closed. The rooms are clean, furniture could however may be replaced. Staff are very friendly, complaints are taken serious. The buffet food was okay, the Italian restaurant we can't recommend, but the French. In the hotel is bad, evenings are the beverages usually in plastic cup also serves cocktails. Something a great shame is, on the cocktails, no …  read hotel review

read more Acceptable, Poor, Terrible reviews
Louise
Our experience at this hotel we back 3 days
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2015
very clean, very friendly staff, does need some up dating but they are doing their best with what they have. read hotel review
  • Sport & Leisure
    5.0

    The Wellbeing centre was great with a spa. There was lots to do if you are interested in sports. The Mayes bar and hotel was busy with lots going on be we stayed and the quiet Lunas end

  • Hotel
    4.0

    very clean, very friendly staff, does need some up dating but they are doing their best with what they have.

  • Service
    6.0

    Couldn't fault the service people lovely. Very helpful when my husband hurt himself 90% of staff and guests were English or Spanish speaking. No problems with sunbeds there were plenty to go round. We spent more money on tipping than on anything else.

  • Gastronomy
    4.0

    4 al a carte restaurants. The French was by far the best but there was always something to eat. We spent most of our money on tipping but really 1 or 2 CUC was more than enough

  • Location
    5.0

    Excursions REALLY IMPORTANT! Don't book on your first day, look around and talk to people to find out their experiences. We were told by our rep that there were only 2 dolphin trips. One was half a day and one all day but we found out and booked with a different rep a 24 hour dolphin experience where we stayed over night had free bar and food and two 40 min private swims with a dolphin to ourselves as well as the shows. It was amazing and to know our rep knew about this and didn't make it common knowledge wasn't good. Our trip cost 124 CUC which is about £7 more than the full day trip. beautiful beach within 2 min walk. At times the beach became swarmed with locals, drinking and at one point brought a pig on the beach to cook. It's their beach so this was not a problem until they became rowdy and started asking hotel guests to get them free drinks and asking them to leave clothes behind. Only 2 shops on site and nothing outside the hotel. Make sure you take everything you need as the shop can be expensive. My husband hurt his hand and went to the local hospital, they were lovely people but it was a very scary place to be. The tourist hospital was an hour away, it cost £150 for the treatment which was worth paying just to get out of the place

  • Room
    4.0

    Clean, comfortable with a bottle of water every day

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Irene
A disastrous stay and certainly not a four-star hotel
  • Hotel not recommended
  • Families
  • Other stay
  • December 2014
We chose to stay here because they had a Certificate of Excellence 2014-I have no idea where this ever came from! They are not 4 star for sure-Very few staff can speak poor English-Customer Service manager speaks next to no English. We changed rooms 4 times! On arrival we were given a room on the bottom floor in the Mares side, which was filthy dirty with stained bedding and furniture, mildew and very musty so much that one would have trouble breathing. 2nd room was not much better; 3rd room-the lock brook and after waiting over 1/2 hour, we were ... given another room-which was just ok. Food is terrible and there was great deal of cross contamination, especially between raw chicken and while the chef took it to the grill to be cooked, it was carried over other food and meat, while dripping raw chicken juices all over the other food. As previous people reported, we were sick the 2nd day with diarrhea until we left. When it was brought to the attention of customer service they said it could not be the resorts fault but just a change of diet. That is nonsense, especially when we did our own survey and 7 out 10 people in the resort were ill. There is a strong lack of hygiene, in the dinning areas, the bar, the restrooms and there are no paper towels or air dryers to dry your hands after using the washroom. The maintenance of the hotel itself is very poor. Water standing in puddles on the slippery ceramic tiles in the hallways of the hotel, are only waiting for a disaster to happen. Painting could be done to clean it up, but it appears no maintenance is done. Broken steps and walls exposed due to no maintenance. The pro I can think of is the beautiful beach, but again there is very little maintenance and care done on the beach. And the other pro is Jenny at the Pool Bar.what a wonderful person-so caring! And can speak fluent English. read hotel review
  • Room
    2.3
    Size of the room
    3.0
    Cleanliness & linen change
    1.0
    Size of the bathroom
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
    Overall condition of the pool area
    2.0
  • Service
    1.5
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Hotel
    1.3
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
    Family friendliness
    1.0
    Disabled-friendly
    2.0
  • Location
    1.0
    Restaurants & bars in the area
    1.0
  • Gastronomy
    1.5
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    2.0
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Brian
A great value for money holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
the hotel was very large and spread out, for ourselves it was no problem but I would imagine a bit of a problem for older/disabled people. The food was OK but got boring after the first few days,maybe change of menu on a weekly basis might help. The staff were very friendly and helpful from the tour rep to the beach guys. I found that the male bar staff were a bit choosey always serving the young girls first no matter how long others had waited(to be expected maybe). The rooms were of a good standard with every thing ... you would need safe coffee machine tv iron and ironing board towels etc. I would recommend the Mares side of the hotel as that's where every thing is from nightly entertainment to restaurants it would save a bit of a walk. The tours on offer are good and have English speaking staff. The pick up/drop off went very well as did the checking and out the only delays were at customs/immigration both coming in and out of the airport again to be expected. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
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Katarina Hodelin Thomas
The best people and beach
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
Nice clean hotel. Two buildings 2 pools. Direct beach position. read hotel review
  • Hotel
    6.0

    Nice clean hotel. Two buildings 2 pools. Direct beach position.

  • Service
    6.0

    The best and always smiling people.

  • Sport & Leisure
    6.0

    2 pools. Lot of possibilities. Water sports.

  • Room
    6.0

    With a3yera old daughter no problem. Fridge, Tv, balcony, sea view.

  • Gastronomy
    6.0

    Lot of restaurants and variation.

  • Location
    6.0

    Private beach. No other hotel or people bothering you. Clean. Renting of boat or water cycle in all inclusive.

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Jörg
Nice seaside holiday.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
The best part of the hotel, clearly the beach and the staff which was absolutely nice and friendly. %singlelinebreak % The beach is really great and at the neighbor hotel to the right is also snorkelling pleasure. read hotel review
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
    Family friendliness
    5.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
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Ralf
I'll be back.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • January 2014
The beach was just the best - in the restaurant and at the buffet everyone will find something that is tasty. The staff was friendly and multi-lingual. Every evening entertainment and also during the day something for everyone. read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Manfred
Cuba the 3. combined with local flair.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
We were now the 3. the mares, as always very satisfied. We had the 3 time on e-mail request the same room. For regular guests, very hard, as well as for all other guests. Which i still have to complain about, the fruit and salads at the buffet. Otherwise the buffet mostly on Canada and England laid out, but something finds to everyone for itself. It is, if you fresh fish or meat like, to the live grill's and a little fresh can. I preferred to the grillmeistern to say, mach me anything from fresh fish or meat, prawns etc. ... The delight of the employees was very large and my pleasure over the successful plates as well. Side dishes there was enough. Highly recommended is the small beach bar La Nina, we have these for lunch as well as made. On the menu standards such as burgers, etc. Ask for fresh fish and don't let yourself a bit of their own. The chefs are magicians and do it with love. Thanks it with a little tip, not every day. Especially the chefs even personally praise. One sees only in happy faces. The standard staff immediately gave us recognized and now i must shift to other nationalities. If you are not canadians like, you have options to argue. The staff of these so badly treated and the staff must defend, so what we have done and it was again the next day from the staff thanked. I have certainly not prejudice against other nationalities, but in this case Cuba for Canada as Majorca for german. No respect for humanity and the work they do. Warm thanks here to yosumi, Ivan Jose, Katy, praxides, rubisel and many more. The lobby is beautifully arranged, as well as the gardens with its always hard working gardeners also times over a beer there. The rooms are dated but very functional and spacious. The bathrooms were partly renovated and everything was clean and was to our best contentment. The beach was for us the absolute insanity. Over a few stages one arrives directly there and it is always clean and tidy. He is the only mares and Luna use it. On the weekends it can be a few locals there, otherwise it is only for the hotel and thought the outside not accessable. If you want to, i can only a hot tip: ask for Juan the taxi driver, he runs a giftgrünen illuminate chevy Belair bj. 52, the hotel is well-known and reputable. We stayed with him a lot and it is more authentic than over a travel agency the more expensive and impersonal. If it does, tell him greetings from Tina and ben. It will be to remember. It is the Columbus bay from another light show or friends by it on a farm with horse riding etc. Ask at the front desk for him. The hotel itself i give 5 suns because of the above mentioned drawbacks. Not because of the staff or the service. read hotel review
  • Room
    4.0

    The rooms are functional. Clean and with a mini bar. Every day there was a bottle of water in the room and if it was too little just the cleaning staff to address. Tv, coffee maker, air conditioning, enough storage space for clothes.

  • Hotel
    5.0

    We were now the 3. the mares, as always very satisfied. We had the 3 time on e-mail request the same room. For regular guests, very hard, as well as for all other guests. Which i still have to complain about, the fruit and salads at the buffet. Otherwise the buffet mostly on Canada and England laid out, but something finds to everyone for itself. It is, if you fresh fish or meat like, to the live grill's and a little fresh can. I preferred to the grillmeistern to say, mach me anything from fresh fish or meat, prawns etc.. The delight of the employees was very large and my pleasure over the successful plates as well. Side dishes there was enough. Highly recommended is the small beach bar La Nina, we have these for lunch as well as made. On the menu standards such as burgers, etc. Ask for fresh fish and don't let yourself a bit of their own. The chefs are magicians and do it with love. Thanks it with a little tip, not every day. Especially the chefs even personally praise. One sees only in happy faces. The standard staff immediately gave us recognized and now i must shift to other nationalities. If you are not canadians like, you have options to argue. The staff of these so badly treated and the staff must defend, so what we have done and it was again the next day from the staff thanked. I have certainly not prejudice against other nationalities, but in this case Cuba for Canada as Majorca for german. No respect for humanity and the work they do. Warm thanks here to yosumi, Ivan Jose, Katy, praxides, rubisel and many more. The lobby is beautifully arranged, as well as the gardens with its always hard working gardeners also times over a beer there. The rooms are dated but very functional and spacious. The bathrooms were partly renovated and everything was clean and was to our best contentment. The beach was for us the absolute insanity. Over a few stages one arrives directly there and it is always clean and tidy. He is the only mares and Luna use it. On the weekends it can be a few locals there, otherwise it is only for the hotel and thought the outside not accessable. If you want to, i can only a hot tip: ask for Juan the taxi driver, he runs a giftgrünen illuminate chevy Belair bj. 52, the hotel is well-known and reputable. We stayed with him a lot and it is more authentic than over a travel agency the more expensive and impersonal. If it does, tell him greetings from Tina and ben. It will be to remember. It is the Columbus bay from another light show or friends by it on a farm with horse riding etc. Ask at the front desk for him. The hotel itself i give 5 suns because of the above mentioned drawbacks. Not because of the staff or the service.

  • Service
    6.0

    The service i've already described above, very courteous, always friendly and for 2 cuc salary on the day, every about a small tip. With 30 working days are the 60 cuc payday (45 Euro). Complaints are dealt with immediately.

  • Gastronomy
    4.0

    There was a main restaurant with buffet and some theme restaurants which we did not use.

  • Sport & Leisure
    5.0

    There are leisure offers enough, beach disco, catamaran sailing, activities at the pool, beachvolleyball, water polo, umbrellas and enough beach chairs.

  • Location
    5.0

    The location is quite isolated without stores or shopping. You can hear everything in the hotel and the prices are alike as outside. About 60 kilometer away from the airport. Daily buses to holguin or guardelavaca. Carriages are available at any time.

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Andreas
Lots of light, but also shade.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The hotel consists of the complex mares and the complex Luna. All hauptanlagen (reception, buffet-restaurant, service, and so on.) Are in mares part. From Luna this is a way of up to 10 minutes The hotel has already several times reconditioned, one sees his age to. A grundsanierung would be essential, in particular the air conditioning. However it's all clean, well maintained and okay. The canadians form the largest part of the tourists, followed by british, german and other nations. Throughout all-inclusive, adequate offer also for children. read hotel review
  • Gastronomy
    3.0

    All-inclusive buffet restaurant: not very varied, but adequate. I had a larger selection of fresh fruit, vegetables, salad desired (in a tropical country i expect more than melon, papaya and banana. Onions, for example, there was for the first time in the middle of our 2. week, pineapple not). Cuisine is international-canadian, for my taste and boringly spiced. The à-la-carte restaurants (three of four visited, only two per week bookable) are ok. Tips were gladly taken (of which lives the staff for the most part), but not expected. Also without tips there were super friendly service.

  • Service
    6.0

    Major advantage is the really honest and friendly friendliness of the entire staff! Hence the many regular guests in the hotel, which therefore very comfortable. The staff spoke enough english, some also german (especially at the reception). Daily room cleaning. Children are (not in the nebensaison) in the mini-club. Doctor daily mornings as, otherwise a krankneschwester, the medicines can be spent on.

  • Sport & Leisure
    6.0

    Entertainment: if you want to take part, with. But never intrusive. Standard sports activities (beach volleyball, air gun, water polo, but also dance course). On the beach, free kayaks, pedal boats, windsurfers ausgeliehne will, also catamaran skippered. The beach is great: a long wide sandy beach, the public is, but due to the location only on the weekend from some cubans attended. Couches in vain, and all were always in order. Because of the width of the beach, the guests were well spread out and if desired one finds also always under trees or umbrellas a shady spot. White sand, in the heat not too hot! The water is very nice, clean (sometimes a bit of seaweed), further outside can snorkeling are, not completely flat but also with small children do-able.

  • Room
    3.0

    We had standard the garden (also nice: on the bay of naranja ). Cleanliness was okay, but we had several roaches. A tip from old-timers; in the bathroom never mind, then they stay in their hide. The rooms are big enough, the furniture but somewhat zusammengetoppelt, sufficiently cloakroom or kleideraufhängen is not. Coffee maker, refrigerator, television (on german only Deutsche Welle, football in the mexican espn channel in spanish), safe, balcony. The rooms are probably already been renovated, but you can see their age. We had two single beds, a mattress was quite worn out. We booked through a room change two rooms, both had a strange smell. My wife got an allergy (possibly air conditioning?).

  • Hotel
    4.0

    The hotel consists of the complex mares and the complex Luna. All hauptanlagen (reception, buffet-restaurant, service, and so on.) Are in mares part. From Luna this is a way of up to 10 minutes The hotel has already several times reconditioned, one sees his age to. A grundsanierung would be essential, in particular the air conditioning. However it's all clean, well maintained and okay. The canadians form the largest part of the tourists, followed by british, german and other nations. Throughout all-inclusive, adequate offer also for children.

  • Location
    5.0

    The hotel is situated on a really beautiful sandy beach, about 60 kn from the airport holguin. After guardalavaca it was about 4 kilometer, except for another hotel in the neighborhood nothing (no shops, bars, restaurants...) To find. It runs once a daily bus to holguin and back, in the morning also several ofener hop-on, hop-off bus to guardalavaca, the other hotels in the area starts. Some small shops in the hotel.

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Uwe,Dörte+Jacky
Fantastic atmosphere
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2013
We felt very comfortable. The natural friendliness of the cubans is contagious. The absolute highlight is the beach! read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Read all hotel reviews

Information about Hotel Sol Rio De Luna y Mares

Hotel Information

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Amenities

Hotel amenities

  • Terrace
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Lift
  • Central heating

Room amenities

  • Writing bureau
  • Air conditioning
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre

Other hotel information

  • City hotel
  • 24 hour reception
  • Gay friendly
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Newspaper
  • Laundry service