# 19 of 108 hotels in Bavaro

Hotel Grand Palladium Bávaro Suites Resort & Spa(5 stars)

Chiringuito Privilege Punta Cana, Carretera El Cortecito, Punta Cana 0 23000 Punta Cana View on map
Average rating
Recommended
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At a glance

  • A nice hotel (4)
    "A nice hotel" found in 4 reviews
    • " Relaxing beach vacation in a nice hotel " 
      5.378571428571428
      September 2012
    • " Very great hotel " 
      5.011904761904761
      October 2012
    • " Everything super, whoever still which to complain about has should at home remained ;-) understand not like you at every small detail everything bad!? It is an excellent hotel and great staff all tried hard. You can only recommend the hotel. :-) " 
      5.011904761904761
      October 2012
    • " Everything super, whoever still which to complain about has should at home remained ;-) understand not like you at every small detail everything bad!? It is an excellent hotel and great staff all tried hard. You can only recommend the hotel. :-) " 
      5.011904761904761
      October 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    5.1
  • Service
    4.6
  • Location
    5.0
  • Gastronomy
    5.1
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    295
  • very good
    128
  • acceptable
    49
  • poor
    16
  • terrible
    5
Read all hotel reviews

The most helpful positive review

5.5

We were a 2 time in the area Palladium, a nice spot. A beautiful beach, sufficiently many à la carte restaurants, and friendly staff for a homecoming convinced. In the whole complex there is all inclusive, including the minibar in the room. The guest structure was international: german, west and east europeans, south and north americans. In the lobby there is wlan, but very slow with constant interruptions. Here the hotel should improve. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.2222222222222228

Five star can one forget! Our first room has musty smell and was moldy. It was a horrornacht. Change on the 2. day lasted from 08:00 until 17:00 o'clock. In the 2. room was the toilet seat broken, the toilet brush different. Staff to 70% unfriendly. In the pool risk of injury. There are missing on the floor many tiles. Pool chairs were musty and moldy. Wooden beach chairs were broken. Grounds nice and well maintained. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (4)
      Comments related to "Hotel in general" found in 4 reviews
      • " Relaxing beach vacation in a nice hotel "  read hotel review
        5.378571428571428
        September 2012
      • " Very great hotel "  read hotel review
        5.011904761904761
        October 2012
      • " Everything super, whoever still which to complain about has should at home remained ;-) understand not like you at every small detail everything bad!? It is an excellent hotel and great staff all tried hard. You can only recommend the hotel. :-) "  read hotel review
        5.011904761904761
        October 2012
      • " Everything super, whoever still which to complain about has should at home remained ;-) understand not like you at every small detail everything bad!? It is an excellent hotel and great staff all tried hard. You can only recommend the hotel. :-) "  read hotel review
        5.011904761904761
        October 2012
Valerie
Best vacation ever
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Our vacation was from 20th Sept to 4th Oct 2014. This was our 4th visit to this group of hotels but the first time we had stayed in the Bavaro section. We have previously stayed in the Punta Cana and the Royal Suites Turquesa before. There is also the Palace section which completes the four sections to this beautiful resort. While transferring from the airport our tour operator gave us the forms to complete to make registration at the hotel much quicker. This is an improvement that was noted and appreciated after a 12 hour journey. We arrived at the ... Bavaro mid afternoon and were immediately offered cool refreshing fruit cocktails by hotel staff while signing just 2 forms of registration in reception. The receptionist gave us our wrist bands which denotes which side of the resort you are staying in. We were also given 4 cards, two are access cards so you can enter your room and the other two are so that you can gain blue beach towels. These towel cards can be exchanged for towels by the pools during the day and can be exchanged at the end of the day once you have finished with the towel.There is a charge for towel cards not returned at check out from the hotel. A bellboy was asked to escort us to our room but as it was beach front and a fair distance from reception the staff arranged transportation as my husband has poor health. read hotel review
  • Service
    6.0

    The Staff I have read many previous reviews about staff not being friendly. We have never in any of our visits had this problem. We have always been greeted everywhere we go with a smiling face and a "Hola". Smile and say "Hola" back and make an effort to learn some basic Spanish. We are greeted each year by familiar staff who approach us and give us a fabulous welcome hug. We regard the staff as our family as it always feels like we are coming home to family each year. I must at this moment say a special thank you to Jesus (supervisor)in Bavaro reception. My husband had left at home vital medication to ease his breathing as he has terminal cancer. I approached reception as my husband was struggling to breathe and explained to Jesus that we needed specific medication. He telephoned the local pharmacy and the medication was available to purchase. Jesus liased with the pharmacy as interpreter and when the medication was ready he used his own transport to go and fetch it for us. I subsequently found out that this member of staff has recently joined the Palladium Bavaro and he is a great credit to your organisation for his customer service. We would also like to thank Melky Ciprian who we met last year and telephoned us in our room to make sure we had everything we needed. Lastly and most importantly the gentleman who has made our stay the best ever was Octavio Subervi who organised our room and ensured that our special needs were met fully. Without this lovely gentleman i know my husband would not have ventured much out of the room due to his illness but Octavio ensured we had transport when needed and full access to amenities. This is the type of first class service we would not receive anywhere else.

  • Location
    6.0

    The Grounds While travelling through the grounds i could see so many changes since our last visit and this was all very positive to us.The gardens are immaculate and gardeners can be seen each day working to keep the gardens maintained to a high standard.We often watched gardeners ging up to the top of palm trees and cutting down the coconuts. They would then offer these to us so that we could sample the freshness of the milk inside. Throughout the grounds there are many types of flora and fauna which the hotel endeavours to have names nearby so that we can learn what they are. This we found helpful as most plants are not found here in the UK. The grounds have covered main walkways that generally lead from main reception areas to the beach and there are smaller uncovered walkways which lead off to villas or other areas of interest. There are ponds both in front of reception and also midway through the Bavaro resort. These contain fish, terrapins,ducks and a flamingo.The hotel provide boxes containing bread so that we could feed the animals there. Walking the grounds you will also come across a peacock and pea hen as well as the occasional cat and humming birds.The grounds are very extensive and well worth walking through just to enjoy the stunning setting. There is also a train that circles the complex that you can get on if you do not wish to walk too far and this stop at frequent intervals so that you can get on/off where you wish. There are also white golf carts that can transfer you but these are mainly for Royal Suite/VIP and Travel Club patrons. Throughout the resort there are signposts given you directions to restaurants/disco/casino/pools etc. Also there are maps which show the resort and where you are which really helps you get your bearings.

  • Sport & Leisure
    6.0

    The Beach Soft golden sands and swaying palm trees. What more could you ask for? The sea is warm with at times a strong current and waves. We did see some small eel like fish swimming close to the shore and the occasional crab (although this was in a pool) Turn right when you go onto the beach and you can access beach sports such as kayaking,volleyball and parasailing. Some sports require a fee to access but there are some items all included in the hotel package. The Bars Where to drink? Anywhere to be honest. There are many bars around the whole resort and you can access them up to 24 hours a day. Only the Sport Bar is open 24 hours! For an air conditioned bar then head to Hemmingways which serves branded liqours such as Smirnoff/Baileys/Budweiser etc. All bars are non smoking now which is a great improvement compared to last years visit. Although i am a smoker it is minimal effort to just step outside into the open and have your cigarette, All bars serve Presidente beer as well as cocktails and drinks of choice. The ice is perfectly safe to have in your drink and for those who have previously wrote that drinks are watered down....I totally disagree with them. Maybe they had too much ice in their drinks!! Activities. During the day the Animacion team will entertain you with fun and games. Have fun participating and enjoy the chance of winning a bottle or two of rum. There is an on site sports complex that offers many choices such as tennis/football/archery & mini golf. During the evening there is entertainment in the lobbys of each resort which includes live music. There are 2 theatres which have nightly shows and some of these require audience participation. There is also the Sunset disco which is open till 3am where the music is a mix of Dominican and pop and the animacion team join in each evening for some dancing. Also once a week there is a beach party on a Thursday evening just by the new Swim up suites. Go along and dance till midnight in the sand to some top dance tunes and enjoy a rum or two served by the bar that is there.

  • Hotel
    6.0

    Our vacation was from 20th Sept to 4th Oct 2014. This was our 4th visit to this group of hotels but the first time we had stayed in the Bavaro section. We have previously stayed in the Punta Cana and the Royal Suites Turquesa before. There is also the Palace section which completes the four sections to this beautiful resort. While transferring from the airport our tour operator gave us the forms to complete to make registration at the hotel much quicker. This is an improvement that was noted and appreciated after a 12 hour journey. We arrived at the Bavaro mid afternoon and were immediately offered cool refreshing fruit cocktails by hotel staff while signing just 2 forms of registration in reception. The receptionist gave us our wrist bands which denotes which side of the resort you are staying in. We were also given 4 cards, two are access cards so you can enter your room and the other two are so that you can gain blue beach towels. These towel cards can be exchanged for towels by the pools during the day and can be exchanged at the end of the day once you have finished with the towel.There is a charge for towel cards not returned at check out from the hotel. A bellboy was asked to escort us to our room but as it was beach front and a fair distance from reception the staff arranged transportation as my husband has poor health.

  • Room
    6.0

    The room We were kindly upgraded to a romance suite which was building 29 room number 1294 and it faced the sea and was ground floor. On entering the room our initial response was one of WOW. The room was very large with a super king sized bed, flat screen tv,sofa bed, chairs and coffee table and other amenities within the room. Our room also came equipped with iron/ironing board/ bathrobes/slippers/safety deposit box/ kettle/coffee & tea/ fridge containing beer & soft drinks as well as water. In the bathroom was a basket of toiletries containing shampoo/shower gel/comb/cotton buds/razor/toothbrush and toothpaste and a small sewing kit. If you used any of the items in your room or bathroom they were replenished each day. There are plenty of towels provided in your bathroom and once they were dirty you just placed them in your tub and fresh ones would be brought once your room was serviced. The air conditioning was fantastic and at times we turned it off at night as it kept our room extremely cool. We had a minor issue when we first arrived with the air conditioning leaking a little water onto the floor but a telephone call to reception and maintenance arrived within 15 minutes and promptly repaired the issue. The romance suite has a fabulous bathroom and you will find a double jacuzzi tub/ twin sinks/ toilet/ internal shower and also an outside Mayan shower with a hammock. The Mayan shower is accessed through glazed doors and is situated under a thatch roof and at times we would shower late at night in there as it was warmer than our room. We had a sea facing balcony that contained 2 chairs and a small table and also a clothes rack for drying your damp clothes.We often watched a small black crab that had burrowed into the soil just outside our room and would scuttle away if disturbed.

  • Gastronomy
    6.0

    The Restaurants Breakfast As a guest of the Bavaro you can eat at any of the buffets in the Punta Cana/Palace or Bavaro. Each day at breakfast there is a selection of hot and cold foods that should satisfy even the pickiest of eaters. Choices available included cereals/ eggs& bacon/frankfurters/ yoghurts/ continental breakfast items/preserves and fresh fruit. There were so many options available and you can also ask the chef to prepare a fresh omelette containing ingredients of your choice. Lunch This could be taken at the Arricefe which is situated right on the beach at the Bavaro or you could eat at the beach side buffet in the Palace. There was also available 2 snack bars, one is the 24 hour sport bar and the other is on the beach by the Palace pool. Food items available would include fish, meat and salad dishes. You could also have a panini with your choice of filling. There was pizza, chips and burgers for those who dont want main meals and prefer more a snack. The Sports bar also has lovely fried chicken and i recommend the philly steak panini as it has such a great flavour. Dinner. There are many options for your evening meal that i would advise planning before you go as to where you want to eat. As a guest of the Bavaro you can book an A La Carte restaurant on the night you wish to eat subject to availability.As it was low season while we were there it seemed there were no issues getting a table on the night of your choosing. Options for meals availale included Steak House. Mexican, Asian, Japanese,Spanish, Italian as well as buffet restaurants which had a different theme each night. We had the Japanese 3 times during our stay and loved it each night as we had the pleasure to sit at a Tepenyaki table and were entertained by the chef while he cooked our delicious food.We also tried the Spanish Tapas but although the food was good it was not to our taste. We were also fortunate enough to have VIP wrist bands which entitled us to access The Royal Gourmet and La Chanterelle restaurants which can only be accessed by Royal Suite/Travel Club Members. These restaurants serve the most amazing food and the service is second to none.

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Shannon
Heaven On Earth!
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
This resort was more than we could have ever hoped for. Our bellman, Francisco Cordero, was perfection in human form...he moved us in the middle of the night not once but twice due to faulty ac's read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
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Meredith
Worst ever resort. Don't waste your money
  • Hotel not recommended
  • Families
  • Beach holiday
  • June 2014
Trip started with an MVA at the airport. Hotel room was not ready when promised. AC didn't work. Bed was hard and pillows even harder. It was like sleeping on concrete. Coffee cups were not washed daily. We finally got a new room with AC. read hotel review
  • Location
    1.0
  • Service
    1.0
  • Room
    1.0

    The only saving grace was just sitting on the beach. Mother Nature doesn't mess that up. But once you past the dunes into the resort it was like being in the ghetto. One of the buffets had no AC at all SMH!!!

  • Gastronomy
    1.0

    It was impossible to make dinner reservations. We were forced to eat Buffett every night because "they were full for the night" at 830. Are you kidding me? It's like they don't allow you to eat at the "nicer" restaurants so you are forced to eat picked over barely palatable food.

  • Hotel
    1.0

    Trip started with an MVA at the airport. Hotel room was not ready when promised. AC didn't work. Bed was hard and pillows even harder. It was like sleeping on concrete. Coffee cups were not washed daily. We finally got a new room with AC.

  • Sport & Leisure
    2.0

    Staff spoke little English. Really with all the English speaking guests it was difficult to even make a complaint because they didn't understand us. The staff was rude and would stop helping us to help some who spoke their language. Ok the spa, so if you booked the spa online you got a discount. But if you book in person no discount. Worst massage ever. My cat can do a better job! No tip given.

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Maika Franklin
Awesome Resort!
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
My husband and I stayed at this resort for 9 days and we definitely will go back. We were greeted warmly by the bellman as soon as we pulled up to the main lobby. The lobby is open, large, and airy. The staff is nice and courteous. After we checked in, the bellman drove us to our villa #54. Our room is upstairs - it was nice, roomy, and clean. Exactly as shown in the pictures on the website. The bellman then showed us the safe, the mini bar, and the scale LOL. before he left he reminded us to ... keep the keycard in its slot for the electricity to stay on. It was very well presentation. read hotel review
  • Gastronomy
    4.0

    The resort has 13 restaurants. We went to Spanish food and loved it. We loved the tapas and the main dish. We also went to Bamboo which served Chinese, Hindu, and Thai food, the food was not that great! because the taste was mild. We also went to Mexican restaurant and it was okay. My husband and i decided to stay at the buffets since it is easier to see the food.There were theme at the buffets each night and we notice that pastas station, hamburgers, hot dogs, french fried, various of meats cook as your preference were always served.

  • Service
    6.0

    After the first day, we started to get to know the staff. They are so friendly and nice, One night, my husband accidentally tipped over a glass of red wine, some of the wine got on my white cotton pants, one of the lady staff member hurried and got soda and rubbed the wine out. I washed the pants when I returned to the room, the wine washed slowly came off. My pants were safe. I did not get a chance to get her name but i sure will remember her.. Despite she is small and expecting a baby but she moves through the tables quickly. She is very sweet. Most staff don't speak english but they go out of their ways to greet my husband and I when they see us. We want to recognize Esmeralyn, Fidelina, Jeidi, and many more for their excellent service. The staff at the bar in the main lobby are also very nice and friendly. They provide the service well - always return to make sure we were content with the drinks. We also love the Zentropia Spa, We kept going back to see Yesenia and Treslene. These are the best masseuses.

  • Room
    5.0

    We were happy with our room. Everything works. As mentioned earlier, the room is nice and roomy. And most important, it was clean. The mini was replenished daily with soda, beers, and water bottles. Thank you for providing the water bottles - it was so helpful for us. The TV was new but the picture was snowy. But we did not care - after all we were on vacation.

  • Sport & Leisure
    5.0

    There are nightly entertainments at this resort. But my husband and I went to just two of them: the acrobat and Michael Jacksons night. They both were well present and worth our time going. Because May was low season so seats were plenty - we did not need to show up early. Although the theatre was about 75% full.

  • Location
    5.0

    The villa we stayed is only a very short distance walking to the beach and the pool. The gardeners maintain the pathways very well - they are always working. The landscape is well kept - nice and neat. At night, these walkways appear to be safe and the security guard standing around, however, I would take precaution - if i have to walk alone just because the surrounding is so quiet and the light is somewhat low.- just a general tip.

  • Hotel
    6.0

    My husband and I stayed at this resort for 9 days and we definitely will go back. We were greeted warmly by the bellman as soon as we pulled up to the main lobby. The lobby is open, large, and airy. The staff is nice and courteous. After we checked in, the bellman drove us to our villa #54. Our room is upstairs - it was nice, roomy, and clean. Exactly as shown in the pictures on the website. The bellman then showed us the safe, the mini bar, and the scale LOL. before he left he reminded us to keep the keycard in its slot for the electricity to stay on. It was very well presentation.

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Mustafa
Masses instead of class - stay away!
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2014
The hotel is in good condition, despite the high age (built 1986). Infrastructure and staff service are generally good. In particular is the only treatment of the guests before the restaurant a disgrace. You can basically didn't have to reserve (! Riesensauerei ), must eternally in lines is possible (20-30 people in the line which are the rule, and to several hours, after 1/2 way deftly, without food. We have never experienced something like that in our long 'hotel life'. But here is the everyday life! Apparently you want to save the cost of other restaurants. Because of over 3000 ... (!) be spezialitätetenrestaurants the 8 guests use. This is the estimated number of the 4 Palladium-hotels, the restaurants use the. Where one hinguckt mass instead of class! Even worse are the watersports: catamaran for 3000 guests 3. I call that efficient. From the point of view of a hotel-controller almost perfect sound. At whose expense? Of course with the guests! That the gentlemen, in particular Stefan (!), without money do nothing, is bad, although everything is included. But the boldness and insolence this' gentlemen ' is hard to beat. I hope, with the hotel management reads. Love people don't let the kid and stay somewhere else. It gives enough alternatives in bavaro. And do not let you by the size of the area or number of the rest. Blinds: here mass instead of class! And what is promised on services, will not be nearly observed. A shame for the nice and well-kept area and the beautiful bavaro beach. Unfortunately the above mentioned points or significantly reduce average broken in. read hotel review
  • Gastronomy
    3.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    3.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    4.0
  • Service
    2.8
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Competence (handling complaints)
    2.0
  • Hotel
    4.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    3.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    2.0
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Information about Hotel Grand Palladium Bávaro Suites Resort & Spa

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

  • What the hotel offers
    Located in the Punta Cana resorts complex in the Dominican Republic the Grand Palladium Bávaro Suites Resort & Spa is a five star hotel. The hotel is most popular with couples. Named after one of the most famous beaches of Quisqueya, the hotel stands next to a 1km long white sand beach and is surrounded by natural tropical vegetation. With a rich set of options in both dining and entertainment offers a great experience for everyone.
  • Location
    The Hotel Grand Palladium Bávaro Suites Resort & Spa is located in Punta Cana in the Dominican Republic. It stands right next to the white sand beach. The distance to the airport is 20km, 60km to the city center and 100km to the port.
  • Accommodation
    The hotel has a wide array of different suites over 674 rooms. All rooms in the hotel come equipped with electronic safe, flat screen satellite TV, minibar, bathroom, hair dryer, coffee/tea maker and a telephone.
  • Food and Drink
    The Hotel Grand Palladium Bávaro Suites Resort & Spa offers 8 a la carte restaurants available for dinner with a dress code to follow. 5 different buffet style restaurants serve breakfast, lunch and dinner around the complex and six bars offer drinks and refreshments.
  • Leisure
    The hotel has four pools, all of which have an in-built Jacuzzi. The white sand beach is right next to the resort with lots of water sports available. The Hotel Grand Palladium Bávaro Suites Resort & Spa will also welcome guests to their spa and wellness center as well as any other activity within the entire resort area.
  • Other facilities and services
    The Hotel Grand Palladium Bávaro Suites Resort & Spa offers additional services such as 24 hour reception, luggage room, wake-up service, Wi-Fi access in the lobby, currency exchange, laundry, supermarket, gift shop, beauty salon, hairdresser, medical service and outdoor parking.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Family room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Bath tub
  • Wake up call/Alarm clock
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Horse riding

Spa offers

  • Spa centre
  • Special massages
  • Sauna
  • Hammam

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Gay friendly
  • Express check in and check out
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service