# 3 of 153 hotels in Bad Kissingen

Hotel Kaiserhof Victoria(4 stars)

Am Kurgarten 5 97688 Bad Kissingen View on map
Average rating
Recommended
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At a glance

  • Bad food (1)
    "Bad food" found in 1 review
    • " ... this explains the way, as a paying guest is handled. The beautiful exterior appearance, cannot cover up for the lack of competence. The rudeness of individual, but key employee and extremely bad food us, to leave a day early. We want us, our sour earned holiday our stomach and no longer do. ... " 
      2.658333333333333
      June 2011
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.8
  • Room
    4.9
  • Service
    4.7
  • Location
    5.2
  • Gastronomy
    4.9
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    62
  • very good
    24
  • acceptable
    9
  • poor
    5
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5

By my late arrival I could the location and exterior in the evening no longer perform... On the next day I was very positively surprised on the top -location am kurpark and the public perception of the hotel, comparable a Grand hotel in the classic style. At the front desk, in a very spacious area, attracts the fort. In general everything is very spacious, even if not everything latest date. The room was very simple, at the front desk in the morning I inf …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.65

We have the hotel over a travel friends Wellness-coupon-side, with which we more often traveling and have never had a bad experience made, until we arrived in bad Kissingen... From the moment we arrived we were greeted by a extremely arrogant staff at the front desk welcomes, with the words' What can I do? ' eyes surcharge, Posture and tone could hear/read, however, that he said, 'What can I do?'. When we got to our documents issued by the overweening, …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Food
    Cons
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " ... this explains the way, as a paying guest is handled. The beautiful exterior appearance, cannot cover up for the lack of competence. The rudeness of individual, but key employee and extremely bad food us, to leave a day early. We want us, our sour earned holiday our stomach and no longer do. ... "  read hotel review
        2.658333333333333
        June 2011
Martin
Wellness pur
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • April 2014
Very nice middle-class hotel in the center of Bad Kissingen. We spent 3 wonderful days at the venerable ambience! Very friendly and helpful staff at the reception and in the restaurant. Massages and beauty treatments in the spa area was very pleasant. Conclusion we will be back! read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
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Adelgunde
Service and flexibility to be!
  • Hotel not recommended
  • Families
  • Translated
  • Other stay
  • January 2014
Arrangement (fruit basket) did not receive, the booked room did not receive (rooms are on several houses spread). On demand meant it, the fruit basket would have delivered, (up to the departure not!) The rooms you not because short-term planned construction. No fridge in the rooms, also no safe. Arrangement also contained saltwater pool, for my mother not feasible, asked, whether we are for something else can do, could difference is paid! According to the employee not possible. Glasses in the room were not changed every day. In the restaurant various experiences, partly very nice, attentive staff, partly also staff ... next to them tables moves and therefore noise caused while breakfast, although there are enough space was for hotel guests. read hotel review
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    2.7
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    1.0
  • Gastronomy
    4.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    3.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    4.7
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Hotel
    3.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
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Andreas
Suitable for short break/spa/hiking.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2014
The hotel was suitable for all age groups. Good price-performance ratio. In the evening a restaurant in the town. read hotel review
  • Location
    4.8
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Bianca
Super hotel!
  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • November 2013
Super nice hotel with a special atmosphere. Especially the sissisuite is a dream! Staff is very friendly and competent. Spa is comfortable and the massages wonderful. The hotel is located right in the center at the kurpark. We will definitely love to stay there again! read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
Close
Reinhard Seidl
Bad weekend
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • August 2013
Rooms are very large, but extremely sparse and tasteless furnished. read hotel review
  • Location
    4.0

    Kurparknähe, centrally located.

  • Service
    1.0

    Complaints are heard, but not resolved rather gfleich forget,

  • Gastronomy
    2.0

    The promised breakfast only conditionally, lattemacciato and fried eggs are separately will be charged.

  • Hotel
    2.0

    Rooms are very large, but extremely sparse and tasteless furnished.

  • Room
    2.0

    Balcony limited extremely small and crooked, no air conditioning for a 4 star hotel, no in-room safe.

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Werner
Beautiful short trip in the kaiserhofsuite
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • June 2013
Beautiful short trip in the beautiful kaiserhofsuite. Room service top and very friendly! Half-board in the evening in form of a buffet very good and nice variety. The hotel bar is very recommendable nice staff Spa area very beautifully designed and the ladies are with the massages very competent. We will be back in the new suites to stay read hotel review
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
Close
Martin
We were very satisfied!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • June 2013
Lovely hotel with very nice staff. Pleasant spa area beautiful swimming pool with sauna and relaxation room. Food was despite the short wait very good! The rooms are renovated! read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Bernd Peter
A nice weekend
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2013
Very nice, centrally located hotel in a very nice surrounding area. Staff is very friendly. Reason to complaint did not give it. Breakfast was perfectly adequate. read hotel review
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
Close
Karl
Very beautiful hotel in the somewhat dusty bathroom kissin
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • June 2013
Very nice historic hotel in the heart of Bad Kissingen. The rooms at haus dietz are very beautifully renovated and very generous from the living area. Staff very friendly and helpful nice spa area with new relaxation room Food in the evening very good, we can the negative items not understand! Room service top! Front desk very friendly read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Christian
Great location, service a flop
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • June 2013
The hotel is centrally located in Bad Kissingen. The front desk and the restaurant are in the light of their size is impressive. The rooms are clean. The average age of the guests was on average 60+ Pleased us not: 1. bad price-performance ratio. The high price was not the allocated rooms. We got a small standard room without safe (that is in this price category normally available). The double bed was separated middle, the mattresses were not, the pillows an impertinence. A fridge with minibar: none, the drinks were on the table. 2. (un) friendliness in the breakfast room ... Since it apparently is not customary, guests a place, we took on a table in the back part the large room space. A mistake, because there was for dinner covered. Instead of then again the cutlery shipping, we got the urgent recommendation, us in a used, but free table. The friendliness of the service was my feeling after a friendly interest. The it better was, was on the next day. The rear part in the hallways by the chairs separated (for a star hotel with 175-year-old tradition not very professional). The we encountered escaped but this time a smile. 3. jellybabies with mindesthalbarkeitsdatum On the departure day we wanted to the gummi bears (the glass) from your room. Fortunately we noticed the abgedrückte and, at the same time, expired mass transport. Room service said to, gummi bears would never expire. Aha. The front desk apologized and asked, whether we have a new glass wanted. Yes, we did and were able to pay for it. It would have been nice (as it normally is usual), due to the unnahnnehmlichkeit the glass as compensation without calculation to give. 4. parking garage 9 Euro per day is for the close underground parking too much. The request, if we still further 4 hours (after check out) are allowed to stay (the underground parking was at 80% free), was that, that the tables needed. Or we should again 9 Euro are charged. We thankfully declined. 5. check-out During the check-out, the lady the computer technician because of the printer, which we felt as very much disturbing. Such calls could also after our check-out could happen, as an expression of the invoice was taking place. Conclusion: A really nice hotel, in the area of pricing and the service but it is still enormous, customer-friendly potential. read hotel review
  • Location
    6.0

    Very central, kurpark in the immediate area.

  • Service
    1.0

    See detailed evaluation at the beginning.

  • Room
    2.0

    See detailed evaluation at the beginning.

  • Gastronomy
    3.0

    See detailed evaluation at the beginning.

  • Hotel
    3.0

    The hotel is centrally located in Bad Kissingen. The front desk and the restaurant are in the light of their size is impressive. The rooms are clean. The average age of the guests was on average 60+ Pleased us not: 1. bad price-performance ratio. The high price was not the allocated rooms. We got a small standard room without safe (that is in this price category normally available). The double bed was separated middle, the mattresses were not, the pillows an impertinence. A fridge with minibar: none, the drinks were on the table. 2. (un) friendliness in the breakfast room Since it apparently is not customary, guests a place, we took on a table in the back part the large room space. A mistake, because there was for dinner covered. Instead of then again the cutlery shipping, we got the urgent recommendation, us in a used, but free table. The friendliness of the service was my feeling after a friendly interest. The it better was, was on the next day. The rear part in the hallways by the chairs separated (for a star hotel with 175-year-old tradition not very professional). The we encountered escaped but this time a smile. 3. jellybabies with mindesthalbarkeitsdatum On the departure day we wanted to the gummi bears (the glass) from your room. Fortunately we noticed the abgedrückte and, at the same time, expired mass transport. Room service said to, gummi bears would never expire. Aha. The front desk apologized and asked, whether we have a new glass wanted. Yes, we did and were able to pay for it. It would have been nice (as it normally is usual), due to the unnahnnehmlichkeit the glass as compensation without calculation to give. 4. parking garage 9 Euro per day is for the close underground parking too much. The request, if we still further 4 hours (after check out) are allowed to stay (the underground parking was at 80% free), was that, that the tables needed. Or we should again 9 Euro are charged. We thankfully declined. 5. check-out During the check-out, the lady the computer technician because of the printer, which we felt as very much disturbing. Such calls could also after our check-out could happen, as an expression of the invoice was taking place. Conclusion: A really nice hotel, in the area of pricing and the service but it is still enormous, customer-friendly potential.

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Information about Hotel Kaiserhof Victoria

Hotel Information

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Cable TV
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Vegetarian
  • Hotel bar
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Express check in and check out
  • 24 hour security
  • Car hire
  • Information desk
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service