# 3 of 151 hotels in Bad Kissingen

Hotel Kaiserhof Victoria(4 stars)

Am Kurgarten 5 97688 Bad Kissingen View on map
Average rating
Recommended
Trend

At a glance

  • Bad food (1)
    "Bad food" found in 1 review
    • " ... this explains the way, as a paying guest is handled. The beautiful exterior appearance, cannot cover up for the lack of competence. The rudeness of individual, but key employee and extremely bad food us, to leave a day early. We want us, our sour earned holiday our stomach and no longer do. ... " 
      2.658333333333333
      June 2011
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    5.1
  • Service
    5.0
  • Location
    5.3
  • Gastronomy
    5.1
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    74
  • very good
    21
  • acceptable
    6
  • poor
    2
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5

By my late arrival I could the location and exterior in the evening no longer perform... On the next day I was very positively surprised on the top -location am kurpark and the public perception of the hotel, comparable a Grand hotel in the classic style. At the front desk, in a very spacious area, attracts the fort. In general everything is very spacious, even if not everything latest date. The room was very simple, at the front desk in the morning I inf …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.65

We have the hotel over a travel friends Wellness-coupon-side, with which we more often traveling and have never had a bad experience made, until we arrived in bad Kissingen... From the moment we arrived we were greeted by a extremely arrogant staff at the front desk welcomes, with the words' What can I do? ' eyes surcharge, Posture and tone could hear/read, however, that he said, 'What can I do?'. When we got to our documents issued by the overweening, …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Food
    Cons
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " ... this explains the way, as a paying guest is handled. The beautiful exterior appearance, cannot cover up for the lack of competence. The rudeness of individual, but key employee and extremely bad food us, to leave a day early. We want us, our sour earned holiday our stomach and no longer do. ... "  read hotel review
        2.658333333333333
        June 2011
Martin
Wellness pur
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • April 2014
Very nice middle-class hotel in the center of Bad Kissingen. We spent 3 wonderful days at the venerable ambience! Very friendly and helpful staff at the reception and in the restaurant. Massages and beauty treatments in the spa area was very pleasant. Conclusion we will be back! read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
Close
Adelgunde
Service and flexibility to be!
  • Hotel not recommended
  • Families
  • Translated
  • Other stay
  • January 2014
Arrangement (fruit basket) did not receive, the booked room did not receive (rooms are on several houses spread). On demand meant it, the fruit basket would have delivered, (up to the departure not!) The rooms you not because short-term planned construction. No fridge in the rooms, also no safe. Arrangement also contained saltwater pool, for my mother not feasible, asked, whether we are for something else can do, could difference is paid! According to the employee not possible. Glasses in the room were not changed every day. In the restaurant various experiences, partly very nice, attentive staff, partly also staff ... next to them tables moves and therefore noise caused while breakfast, although there are enough space was for hotel guests. read hotel review
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    2.7
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    1.0
  • Gastronomy
    4.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    3.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    4.7
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Hotel
    3.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
Close
Andreas
Suitable for short break/spa/hiking.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2014
The hotel was suitable for all age groups. Good price-performance ratio. In the evening a restaurant in the town. read hotel review
  • Location
    4.8
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
Close
Bianca
Super hotel!
  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • November 2013
Super nice hotel with a special atmosphere. Especially the sissisuite is a dream! Staff is very friendly and competent. Spa is comfortable and the massages wonderful. The hotel is located right in the center at the kurpark. We will definitely love to stay there again! read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
Close
Reinhard Seidl
Bad weekend
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • August 2013
Rooms are very large, but extremely sparse and tasteless furnished. read hotel review
  • Location
    4.0

    Kurparknähe, centrally located.

  • Service
    1.0

    Complaints are heard, but not resolved rather gfleich forget,

  • Gastronomy
    2.0

    The promised breakfast only conditionally, lattemacciato and fried eggs are separately will be charged.

  • Hotel
    2.0

    Rooms are very large, but extremely sparse and tasteless furnished.

  • Room
    2.0

    Balcony limited extremely small and crooked, no air conditioning for a 4 star hotel, no in-room safe.

Close
Manuela
More wellness clinic as hotel!
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • June 2011
We have the hotel over a travel friends Wellness-coupon-side, with which we more often traveling and have never had a bad experience made, until we arrived in bad Kissingen. From the moment we arrived we were greeted by a extremely arrogant staff at the front desk welcomes, with the words' What can I do? ' eyes surcharge, Posture and tone could hear/read, however, that he said, 'What can I do?'. When we got to our documents issued by the overweening, which included a certificate for a massage, wanted to take advantage of our booking, tilted the mood and we have ... been dealt as annoying schmeissfliegen. There were even hand-made Coupons for coffee and cake on the counter heaved and a date for the price included massage around the ears ripped off. On our demand, if this date is set to be asked by the hotel and we do not even, whether in our vacation-Schedule matches, he said: 'Yes, that's how it is'. The deadline was twelve Saturday lunch o'clock put. Extremely inconvenient time, if you holiday and the golf is used. On the way to our room it a little strange, that we by an underground corridor, looked like a Krankenhausflur, in the direction of the elevator to leave. On the way there we noticed on our way from an armada of rental RoLa gates, rental wheelchairs and other rental assistance was clean. the room itself was okay, the shower was unpleasant mold on the tiles, the entire interior is adjusted to the needs of older, lame People with handles in the shower and next to the toilet, Nothilfeknöpfen, tapered thresholds, etc. for a hospital normal, for a hotel rather strange. The service was a disaster. An even more arrogant called restaurant manager showed us to our table and told us, that this table for us for those The rest of the time allocated and we sit here and have anywhere else. At the Breakfast would be free table choice, as you wouldn't. Sunday. The food was in buffet form constructed and was located in warmth containers covered, with Ethanolgefäßen warmed were. In accordance with the whole room stank of ethanol, so that the air wegblieb. The meal consisted entirely of finished products, if empty, were empty and also nothing was brought to our room. That is, if you didn't came at the right time (so to point 18 o'clock!), had with vegetables leftovers, and Nudelresten Sossenpampe satisfied. We stayed in a four stars House in Germany have never eaten so bad! The clientele of the other guests, met us in the dining room, consisted of frail elderly people, far beyond the 70. When our coffee and cakes-gift cashed, we experienced, that we were only entitled to sheet cake and not on the cake had, since we would have to pay 40 cents already, if that is what we want. Transparency: It is of course not the 40 cents, it is simply the way, as one was treated there, which has a massive unhappy back. From a conversation with other guests we understand, that the property is a wellness clinic the Dak was, sold the house to a GmbH, which operates it as a Spa hotel. Unfortunately, there has not to slip at the hotel, the atmosphere, the staff at the comfort and atmosphere of a Spa hotels, but the tone of it is and remains a wellness clinic legally insured persons and this explains the way, as a paying guest is handled. The beautiful exterior appearance, cannot cover up for the lack of competence. The rudeness of individual, but key employee and extremely bad food us, to leave a day early. We want us, our sour earned holiday our stomach and no longer do. We have our departure at the front desk declared, so that at least from our side of the flow in the direction of hotel management consistently is. Conclusion: Never Again! read hotel review
  • Gastronomy
    1.3
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
  • Hotel
    3.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    1.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Room
    2.5
    Size of the room
    3.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
  • Service
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
Close
Read all hotel reviews

Information about Hotel Kaiserhof Victoria

Hotel Information

hotel.de

hotel.de *

Our whole crew would like to happily welcome you to the Hotel Kaiserhof Victoria. Spa Hotels abound, but the Hotel Kaiserhof Victoria is a great choice to fulfill all of your needs and expectations. Book with us and find out! We provide car parking space at the hotel for your convenience while you stay with us. Free for you Enjoy a complimentary welcome drink and bottle of water when you stay with us. Guests can receive a daily newspaper free of charge. All hotel guests have free access to the sauna. Make yourself at home We provide a lift for convenient access to the fetchingly furnished rooms on the upper floors. We invite you to spend time in the spacious lobby area or the hotel's reading room during your stay. Culinary greetings from the kitchen Come and visit our hotel's restaurant before your stomach starts growling. On the menu you will also find vegetarian meals as well as dishes with wholesome whole grain foods. Where you will stay If you have any unfinished business that you need to take care of, you can simply use the desk available in your room. Enjoy the satellite Television set found in all of our hotel rooms. A convenient landline is included in all of the hotel rooms. Radios are a standard convenience in each and every hotel room. All the rooms are equipped with a bathroom with a shower. Once you're finished showering grab your bathroom's blow-dryer to dry your hair quickly. Relax or be active Our sauna and hot tub are an ideal location to relax with family . Recover in our hotel's sauna. A steam room is also included. Feel free to use our hotel's fully equipped fitness room. We want you to have the best time possible in the hotel, so grab your family and friends to enjoy a nice game of ping pong. Reception hours: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Cable TV
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Vegetarian
  • Hotel bar
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Express check in and check out
  • 24 hour security
  • Car hire
  • Information desk
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service