# 16 of 299 hotels in Playa Del Carmen / Playacar

Hotel BlueBay Grand Esmeralda(5 stars)

Carretera Federal Chetumal- Puerto Juárez km 300. Playa del Carmen, Quintana Roo 77710 Show map
Hotel Pictures - Hotel BlueBay Grand Esmeralda
Average
Recommended
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At a glance

  • Romantic hotel (15)
    "Romantic hotel" found in 29 reviews
    • " If you want a romantic hotel in Hacienda style searches, is here wrongly at the place. The BlueBay is on the mostly ... " 
      5.041666666666667
      May 2011
    • " ... and comfortable. The bathroom with the huge rain shower was very pleasant. The terrace and chat with the spacious neighbors pleasant. Furthermore, the female coatis gladly times past. Overall... A very good hotel for people, who want to spend a relaxing vacation! " 
      5.041666666666667
      May 2011
    • " Good hotel to relax " 
      5.263888888888889
      April 2012
    • " After the one-week round trip I had this hotel booked. Food, cleanliness eTC. Everything was very good To evaluate negatively is : - too few sun screens at the beach / pool - swim in the sea very limited possible regarding existing seaweeds - 'thin walls' in ... " 
      5.263888888888889
      April 2012
    • " The hotel is very good and the staff always nice and friendly! Also the cleanliness left nothing to be desired not to ... " 
      5.527777777777778
      March 2011
    • " Our vacation at this hotel was very pleasant ! " 
      5.316666666666666
      July 2011
    • " Nice hotel , but for our taste too big (about 900 rooms). The rooms are very clairaudient. The cleanliness ... " 
      4.358333333333333
      March 2011
    • " Nice hotel, but for our taste too big (about 900 rooms). The rooms are very clairaudient. The cleanliness was okay but our bed suit during two weeks never changed. Unfortunately, too many US Americans in the ... " 
      4.358333333333333
      March 2011
    • " Wonderful, well-kept Hotel " 
      5.183333333333334
      May 2011
    • " Very nice, well-kept Hotel . The beach and the water is an impertinence. Food and drink is really very good. The staff are ... " 
      5.183333333333334
      May 2011
    • " Very nice hotel with small mistakes " 
      5.125
      December 2011
    • " Great hotel , rooms were very spacious, restaurants varied, excellent steaks, good service, great pool ... " 
      5.125
      December 2011
    • " Great hotel, rooms were very spacious, restaurants varied, excellent steaks, good service, great pool area ., very friendly service at the front desk, especially Robert from Munich small flaws: access to ... " 
      5.125
      December 2011
    • " ... desk, especially Robert from Munich small flaws: access to the sea is Rocky, water not very clear, room quite noisy, room cleaning very different times, even the cleaning forget but all in all a really great vacation " 
      5.125
      December 2011
    • " Great hotel if you want to relax this is not the place to go " 
      5.555555555555556
      June 2011
  • The staff are very friendly (12)
    "The staff are very friendly" found in 12 reviews
    • " ... state. If you like you can with a small shuttle bus driven, what with the heat and the size of the complex very pleasant is. In the restaurants are plenty of places and the food is good prepared. The staff are very friendly and has always an smile. only Lack were the car in the women room service in the morning, you ... " 
      5.402777777777778
      May 2012
    • " Very nice, well-kept Hotel. The beach and the water is an impertinence. Food and drink is really very good. The staff are very friendly and helpful . These miserable beach, is the perfect vacation former. The beach is very small and the water ... " 
      5.183333333333334
      May 2011
    • " Great hotel, rooms were very spacious, restaurants varied, excellent steaks, good service , great pool area., very friendly service at the front desk, especially Robert from Munich small ... " 
      5.125
      December 2011
    • " Great hotel, rooms were very spacious, restaurants varied, excellent steaks, good service, great pool area., very friendly service at the front desk, especially Robert from Munich small flaws: access to the sea is Rocky, water ... " 
      5.125
      December 2011
    • " very nice hotel, super friendly staff , bad beach, family hotel with very many Canadians, very noisy at night, room poorly insulated ... " 
      5.555555555555556
      June 2011
    • " ... not so nice, since he through a hurricane ravaged, and therefore not so clear is. But this is the complex again, since you felt like in a zoo feels (coatis, raccoons, deer, lizards and so on) The staff are very friendly and helpful . The rooms huge, as well as very clean. Also the bathroom is acceptable. All together a top hotel " 
      5.666666666666667
      July 2012
    • " A great stay in a hotel, the really deserves its stars. Friendly staff , varied Selection at the buffet, a large clean room and an extensive the offer for trips ... " 
      5.675
      August 2012
    • " ... take place. The beach is large and enough sun loungers. The drinks is Even to the beach and Hamburg where the pool be grilled, tasted also very good. The rooms are kept very clean and the staff are also very friendly . In any building there are a front desk, some there are for addressing complaints, suggestions ... " 
      5.669444444444444
      June 2012
    • " You can tell, what you want - everything was fine. Beautiful beach, very friendly staff . The rooms very spacious, as well as the bathroom. The own shuttle bus drove in short, regular ... " 
      5.625
      April 2012
    • " ... didn't used, because we were in the beach bar with swing (!) instead of chairs fell in love with. The animators call during the day to take part in the day-to-day actions at-but not at all pushy. The friendliness of the staff was unbelievable. The downside is, that the hotel's own shuttle in the evening not to Playa ... " 
      5.261111111111112
      May 2011
    • " very beautiful wide spread hotel area. The staff was very friendly , accommodating and well maintained. Dinner in six different super restaurants (Italian, French, ... " 
      5.633333333333333
      June 2011
    • " It is a wonderful hotel and a very good service sowohlin the restaurant on the beach and by the pool. Travel time October is not recommended, ... " 
      5.297222222222222
      November 2011
  • Very good food (7)
    "Very good food" found in 7 reviews
    • " If you want a romantic hotel in Hacienda style searches, is here wrongly at the place. The BlueBay is on the mostly American target audience and a solid performance with an all inclusive-really very good food . Drinks are not adulterated, the service is attentive and friendly and the restaurants have ... " 
      5.041666666666667
      May 2011
    • " ... These are in a respectable state. If you like you can with a small shuttle bus driven, what with the heat and the size of the complex very pleasant is. In the restaurants are plenty of places and the food is good prepared. The staff are very friendly and has always an smile. only Lack were the car in the ... " 
      5.402777777777778
      May 2012
    • " Hotel okay. Room large and clean, mini bar always full, food was very tasty , drink in bars was plentiful and staff very nice. 50 pesos for the bus to Playa del Carmen was ... " 
      5.166666666666667
      June 2012
    • " ... The pool area was very nice and big. The bathroom is great. Especially the Duache is large, you could walk-in showers with the sixth person there and there is a rain water shower. Really great. The food was excellent and very varied. Great are the specialty restaurants. " 
      5.325
      November 2011
    • " ... a very nice hotel, about eleven kilometer of Playa del Carmen. The location is very good for excursions, etc. and you can take the taxi or the minibusses. The hotel, rooms, etc. were very clean. The food is good and varied . The atmosphere was perfect. The size of room was fine. A room with a view of the sea or a ... " 
      5.547222222222222
      March 2011
    • " Large location & great food " 
      5.669444444444444
      June 2012
    • " ... on the beach in sufficient number available. The entertainment was discreet. If it is too rough, however, the use of a second, quiet pool area. The restaurants (buffet and à la carte) are great, the food was delicious , the staff helpful and friendly. In the sports bar Wiki is available free of charge, otherwise ... " 
      5.791666666666667
      December 2011
  • The beach is very small (1)
    "The beach is very small" found in 1 review
    • " ... well-kept Hotel. The beach and the water is an impertinence. Food and drink is really very good. The staff are very friendly and helpful. These miserable beach, is the perfect vacation former. The beach is very small and the water was dirty and full of seaweed and seaweeds. " 
      5.183333333333334
      May 2011
  • see more

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.2
  • Room
    5.3
  • Service
    5.3
  • Location
    4.5
  • Gastronomy
    5.4
  • Sport
    4.4

Rating breakdown

  • Excellent
    45
  • Very Good
    17
  • Acceptable
    3
  • Poor
    2
  • Terrible
    0
Read all hotel reviews

The most helpful favorable review

5.486111111111112
2 out of 2 people found this review helpful

We felt very good in this hotel. Because of a 2-day trip, we were in the houses' coba 'and' uxmal ' in very spacious rooms the daily super cleaned. The whole hotel complex is located in a stunning, very well-kept garden area which to to the pool or beach was sufficient. The food -except in the à-la-carte restaurants-always as a buffet offered. An impressive the range of dishes on offer, that really something there for every taste was. All desired drinks a …  read more

The most helpful critical review

3.172222222222222
1 out of 2 people found this review helpful

Rooms partly with pest infestation (bed bugs). Wellness area only for extra charge usable, but unclean ( mouse droppings over one week supplies). Showers better only with boots entering. Some devices ( massage Nozzles aerator etc. broken) the free sport devices were broken but for a fee you could other rent. A la carte restaurants oK, buffet restaurant rather bad. Travel guide (5 cards flight ) has only on selling trips interest, with complaints, poor rea …  read more

Summary of guest reviews by categories

Hotel in general
  • " If you want a romantic hotel in Hacienda style searches, is here wrongly at the place. The BlueBay is on the mostly ... "  Read more
    5.041666666666667
    May 2011
  • " ... and comfortable. The bathroom with the huge rain shower was very pleasant. The terrace and chat with the spacious neighbors pleasant. Furthermore, the female coatis gladly times past. Overall... A very good hotel for people, who want to spend a relaxing vacation! "  Read more
    5.041666666666667
    May 2011
  • " Good hotel to relax "  Read more
    5.263888888888889
    April 2012
  • " After the one-week round trip I had this hotel booked. Food, cleanliness eTC. Everything was very good To evaluate negatively is : - too few sun screens at the beach / pool - swim in the sea very limited possible regarding existing seaweeds - 'thin walls' in ... "  Read more
    5.263888888888889
    April 2012
  • " The hotel is very good and the staff always nice and friendly! Also the cleanliness left nothing to be desired not to ... "  Read more
    5.527777777777778
    March 2011
  • " Our vacation at this hotel was very pleasant! "  Read more
    5.316666666666666
    July 2011
  • " Nice hotel, but for our taste too big (about 900 rooms). The rooms are very clairaudient. The cleanliness ... "  Read more
    4.358333333333333
    March 2011
  • " Nice hotel, but for our taste too big (about 900 rooms). The rooms are very clairaudient. The cleanliness was okay but our bed suit during two weeks never changed. Unfortunately, too many US Americans in the ... "  Read more
    4.358333333333333
    March 2011
  • " Wonderful, well-kept Hotel "  Read more
    5.183333333333334
    May 2011
  • " Very nice, well-kept Hotel. The beach and the water is an impertinence. Food and drink is really very good. The staff are ... "  Read more
    5.183333333333334
    May 2011
  • " Very nice hotel with small mistakes "  Read more
    5.125
    December 2011
  • " Great hotel, rooms were very spacious, restaurants varied, excellent steaks, good service, great pool ... "  Read more
    5.125
    December 2011
  • " Great hotel, rooms were very spacious, restaurants varied, excellent steaks, good service, great pool area., very friendly service at the front desk, especially Robert from Munich small flaws: access to ... "  Read more
    5.125
    December 2011
  • " ... desk, especially Robert from Munich small flaws: access to the sea is Rocky, water not very clear, room quite noisy, room cleaning very different times, even the cleaning forget but all in all a really great vacation "  Read more
    5.125
    December 2011
  • " Great hotel if you want to relax this is not the place to go "  Read more
    5.555555555555556
    June 2011
  • " ... well-kept Hotel. The beach and the water is an impertinence. Food and drink is really very good. The staff are very friendly and helpful. These miserable beach, is the perfect vacation former. The beach is very small and the water was dirty and full of seaweed and seaweeds. "  Read more
    5.183333333333334
    May 2011
  • " ... state. If you like you can with a small shuttle bus driven, what with the heat and the size of the complex very pleasant is. In the restaurants are plenty of places and the food is good prepared. The staff are very friendly and has always an smile. only Lack were the car in the women room service in the morning, you ... "  Read more
    5.402777777777778
    May 2012
  • " Very nice, well-kept Hotel. The beach and the water is an impertinence. Food and drink is really very good. The staff are very friendly and helpful. These miserable beach, is the perfect vacation former. The beach is very small and the water ... "  Read more
    5.183333333333334
    May 2011
  • " Great hotel, rooms were very spacious, restaurants varied, excellent steaks, good service, great pool area., very friendly service at the front desk, especially Robert from Munich small ... "  Read more
    5.125
    December 2011
  • " Great hotel, rooms were very spacious, restaurants varied, excellent steaks, good service, great pool area., very friendly service at the front desk, especially Robert from Munich small flaws: access to the sea is Rocky, water ... "  Read more
    5.125
    December 2011
  • " very nice hotel, super friendly staff, bad beach, family hotel with very many Canadians, very noisy at night, room poorly insulated ... "  Read more
    5.555555555555556
    June 2011
  • " ... not so nice, since he through a hurricane ravaged, and therefore not so clear is. But this is the complex again, since you felt like in a zoo feels (coatis, raccoons, deer, lizards and so on) The staff are very friendly and helpful. The rooms huge, as well as very clean. Also the bathroom is acceptable. All together a top hotel "  Read more
    5.666666666666667
    July 2012
  • " A great stay in a hotel, the really deserves its stars. Friendly staff, varied Selection at the buffet, a large clean room and an extensive the offer for trips ... "  Read more
    5.675
    August 2012
  • " ... take place. The beach is large and enough sun loungers. The drinks is Even to the beach and Hamburg where the pool be grilled, tasted also very good. The rooms are kept very clean and the staff are also very friendly. In any building there are a front desk, some there are for addressing complaints, suggestions ... "  Read more
    5.669444444444444
    June 2012
  • " You can tell, what you want - everything was fine. Beautiful beach, very friendly staff. The rooms very spacious, as well as the bathroom. The own shuttle bus drove in short, regular ... "  Read more
    5.625
    April 2012
  • " ... didn't used, because we were in the beach bar with swing (!) instead of chairs fell in love with. The animators call during the day to take part in the day-to-day actions at-but not at all pushy. The friendliness of the staff was unbelievable. The downside is, that the hotel's own shuttle in the evening not to Playa ... "  Read more
    5.261111111111111
    May 2011
  • " very beautiful wide spread hotel area. The staff was very friendly, accommodating and well maintained. Dinner in six different super restaurants (Italian, French, ... "  Read more
    5.633333333333333
    June 2011
  • " It is a wonderful hotel and a very good service sowohlin the restaurant on the beach and by the pool. Travel time October is not recommended, ... "  Read more
    5.297222222222222
    November 2011
  • " If you want a romantic hotel in Hacienda style searches, is here wrongly at the place. The BlueBay is on the mostly American target audience and a solid performance with an all inclusive-really very good food. Drinks are not adulterated, the service is attentive and friendly and the restaurants have ... "  Read more
    5.041666666666667
    May 2011
  • " ... These are in a respectable state. If you like you can with a small shuttle bus driven, what with the heat and the size of the complex very pleasant is. In the restaurants are plenty of places and the food is good prepared. The staff are very friendly and has always an smile. only Lack were the car in the ... "  Read more
    5.402777777777778
    May 2012
  • " Hotel okay. Room large and clean, mini bar always full, food was very tasty, drink in bars was plentiful and staff very nice. 50 pesos for the bus to Playa del Carmen was ... "  Read more
    5.166666666666667
    June 2012
  • " ... The pool area was very nice and big. The bathroom is great. Especially the Duache is large, you could walk-in showers with the sixth person there and there is a rain water shower. Really great. The food was excellent and very varied. Great are the specialty restaurants. "  Read more
    5.325
    November 2011
  • " Large location & great food "  Read more
    5.669444444444444
    June 2012
  • " ... on the beach in sufficient number available. The entertainment was discreet. If it is too rough, however, the use of a second, quiet pool area. The restaurants (buffet and à la carte) are great, the food was delicious, the staff helpful and friendly. In the sports bar Wiki is available free of charge, otherwise ... "  Read more
    5.791666666666667
    December 2011
  • " The large complex is very well maintained and there is always enough sunbeds at the pools or at the beach. These are in a respectable state. If you like you can with a ... "  Read more
    5.402777777777778
    May 2012
  • " A hotel with smaller flaws, which we for a great vacation recommend At the beach and at the pool there were enough sunbeds. Sun screens were rarity. In the sea for swimming, you had to already some meters, to be able ... "  Read more
    4.566666666666666
    June 2012
  • " The hotel is very good and the staff always nice and friendly! Also the cleanliness left nothing to be desired not to mention all the delights of food! The only drawback is the very shallow water at the ... "  Read more
    5.527777777777778
    March 2011
  • " ... I mean everything from the adjoining rooms and from the top floor. The door to the hallway is thin wood and there is no door between the living room! the size bad and living room was very oK and the rooms were very clean! There was a coffee machine, a telephone and a mini bar with free drinks and a safe. "  Read more
    2
    January 2012
  • " ... delicious, the staff helpful and friendly. In the sports bar Wiki is available free of charge, otherwise on the rest area for a fee. The mini bar is included in the rate and was daily filled up. The rooms are big enough, very clean and had already early in the day cleaned. Excursions to different vendors be booked ... "  Read more
    5.791666666666667
    December 2011
Erika
Germany
  • Couple
  • Age 56-60
1 Other hotel reviews
5.9
Rated:  
  • 2 weeks
  • Other
  • Hotel recommended
Very well maintained facilities, great food (1*'), food: buffet: great, theme restaurants: class 1 *, Guests: unfortunately partly a bit Ballermann, so a bit (probably-i was not there) dominican republic image: drinking costs nothing-but: there are also enough people, not 'the sow rauslassen'. Beach: not the, what i have always dreamed a Karibik-beach (my 1. Karibik-holiday) presented. Therefore, sand beach, the sand rough with seaweed-am a bit spoiled by the Maldives), and my personal disappointment: maximum 20-21 degrees in february - i was just too cold, but i am not a big bader and enjoy also the optics-chair-sun-warm-sound. Also the pool was … read more
Billi
Germany
  • Couple
  • Age 56-60
1 Other hotel reviews
3.3
Rated:  
  • 2 weeks
  • Beach
  • Hotel not recommended
Never again, Hotelkonzeption is certainly well-intentioned. This hotel is definitely no hotel. The beach, the water(dirty, for swimming not suitable), a pure catastrophe. Swimming or swimming in the beautiful Karibik- that is unacceptable, because the water very dirty and it is only up to the knees. It is it is a pity that this resort such a miserable beach section was built. Flair this hotel rather party-moderately and not for recovery-looking for holiday-makers suitably. Desk überterert and not well mass on the lonely uninhabited islands with snorkeling possibilities, where there is no fish etc. To see. Food and rooms, also the staff was ok. But … read more
Lara
Germany
  • Couple
  • Age 19-25
1 Other hotel reviews
5.3
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
All the staff are friendly. Of course, they didn't speak any german and the front desk there are only 2 german speaking staff. But, that one english in a Amerika holiday need to talk, one should count...There is 7 restaurants, always a great choice, it was delicious and clean.The was very big and clean. We had previously criticised the 'outdated' furniture equipment read: This is not not a problem! You but anyway only for sleeping here and we felt at home. (so that a 5 star hotel no 5 star hotel in Germany resembles one can already expect?!) In the furniture was missing nothing.Initially, … read more
Susan
Germany
  • Family
  • Age 36-40
1 Other hotel reviews
5.0
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
Very nice, well maintained hotel. Pool area is very generous, also at the beach you could well lie, unfortunately was the water not so clear and were initially many seaweeds there. Large variety of restaurants with rich the range of dishes on offer and drinks. The staff were always very friendly and efficient in all areas. The only problem for the kids-it no-one speaks german, also not in the kids club. … read more
Sieglinde
Germany
  • Couple
  • Age 46-50
5 Other hotel reviews
6.0
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
All of the staff have always a smile for the guests, and are constantly committed to fulfill every wish. Also the rooms are very neat . Complaints can it not give, not for this hotel!There are seven ala carte restaurants and all a dream! But also the normal restaurants here lots to offer. And everything is here very neat.The equipment the room go beyond coffee maker, hair dryer, bathroom, shower, iron everything!A very good clean hotel with all-inclusive offer!Fitness studio, as well as a spa and sports at the beach/pool can be used.Directly at the beach. 10 minute transfer to Playa del Carmen! Everything can … read more
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Information about Hotel BlueBay Grand Esmeralda

Hotel own description

see hotel amenities

Hotel description *

  • Location
    The hotel is located on the Riviera Mayan about 15 minutes north of Playa del Carmen, with its restaurants, bars, exciting nightlife and shopping opportunities, and 35 minutes from Cancun International Airport. Links to public transport can be found 15 minutes from the hotel. The hotel is located on the beachfront overlooking the azure waters of Mexico's beautiful Mayan Riviera
  • Facilities
    Enjoying some 500 m of private beach front, this modern resort hotel is a great all-round choice, providing luxurious rooms and suites, as well as a range of first class facilities to suit families with children, couples and business travellers. It offers 986 deluxe rooms and suites, spread out over five 3-storey buildings. It is air-conditioned and has a lobby with 24-hour reception, 24-hour check-in/check-out, hotel safe, currency exchange facility, cloakroom, lift access, a café, kiosk, 4 bars, auditorium, games room, 5 restaurants, meeting rooms, Internet and wireless Internet access, as well as room and laundry services. Parking facilities are available to guests arriving by car in the form of a car park and a garage. There are special facilities for children including both a kids' and juniors' club, as well as a playground.
  • Rooms
    The spacious, luxurious rooms feature elegant furnishings and décor. All come with en suite bathroom with bathtub, hairdryer, flat screen LCD TV with satellite channels, pay TV channels, individually-adjustable air conditioning, ceiling fan, electronic safe deposit box, Internet access, minibar, direct dial telephone, coffee maker, ironing set, radio/alarm clock, double or king-size beds, and a terrace.
  • Sports/Entertainment
    Guests can choose from a wide array of sports offered onsite or in the surrounding area. Windsurfing, kayaking and sailing are offered right off the property's beach. The resort also has 2 tennis courts and a volleyball court. Scuba diving and snorkelling are widely available in the resort's surrounding area.
  • Meals
    The hotel offers guests the choice of 6 restaurants, which serve a selection of international flavours.
  • Payment
    The following are all accepted as methods of payment at the hotel: American Express, MasterCard and VISA.
  • Misc.
    Guests can check in from 3:00pm and check-out is until 12 noon.
  • How to get there
    Leaving the airport, take the highway to the south to Tulum. After 35 minutes turn off at the petrol station and the hotel will be between Tres Rios and H10 Hotel.
read more see hotel amenities
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Play rooms
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • CD Player
  • Satellite TV
  • Fan
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Full board
  • Restaurant
  • Diabetic menu
  • Vegetarian
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Volleyball

Spa offers

  • Spa centre
  • Beauty treatments
  • Sauna

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Gay friendly
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Free Wifi access included
  • Laundry service
read hotel information