# 6 of 104 hotels in Surabaya

Novotel Surabaya Hotel(4 stars)

Jl. Ngagel 173-175 View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.8
  • Room
    4.9
  • Service
    4.9
  • Location
    4.2
  • Gastronomy
    4.3
  • Sport & Leisure
    4.8

Rating breakdown

  • excellent
    0
  • very good
    4
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Martin
Urban prefer these...
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2013
The surabaya Novotel was the 2. stop our trip. The hotel looks like a typical höherklassiges very large tourist hotel, which you also in the Turkey, Egypt or Canary Islands finds. read hotel review
  • Gastronomy
    4.0

    The breakfast was ok, but not spectacular.

  • Sport & Leisure
    6.0

    The pool area was large and very nicely decorated. Just like in the abovementioned tourist hotels. There were enough beach chairs and the pool is practically in the middle of the hotel-ensemble

  • Room
    5.0

    The room was large. The bathroom had a window to the room which one pulled had to, if you have your partner not entrust wanted. Overall, the room was clean.

  • Service
    4.0

    The service was ok, but not perfect. In our room the towels were forgotten and when we drink a cocktail at the bar wanted, interested the very young male staff rather for football in the television, than it is for us. The broad hint was not understood.

  • Hotel
    5.0

    The surabaya Novotel was the 2. stop our trip. The hotel looks like a typical höherklassiges very large tourist hotel, which you also in the Turkey, Egypt or Canary Islands finds.

  • Location
    4.0

    The hotel is centrally located in the city. As surabaya rather few sights, the situation is not so important. About 500m away are some cookshops, which we highly recommend. Atms or banks are also nearby.

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Nice hotel for round trip
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
We had a double room, where the air conditioning system did not function. After the complaint at the front desk, a house technician and looked the problem at. Since it could not be fixed, we got a new room. Staff helped us with the move. read hotel review
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Location
    4.3
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
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Information about Novotel Surabaya Hotel

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    The hotel is located in Surabaya, the city's main business district.
  • The establishment comprises a total of 209 accommodation units. Guests of the establishment are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. Services such as a safe and currency exchange facilities make for a comfortable stay. Internet access (for a fee) is available in public areas. Gastronomic options include a restaurant, a dining area, a breakfast room and a bar. A garden is among the features contributing to a pleasant stay. A playroom is also among the amenities at the establishment. Guests travelling in their own vehicles can make use of the available parking spaces (for a fee). Additional services include medical assistance, room service and a laundry.
  • All accommodation units feature air conditioning, a kitchen and a bathroom. A balcony or terrace are also included as standard. Each accommodation unit features a double bed or a king-size bed. Among the amenities are a safe and a minibar. The rooms offer a range of amenities, including tea and coffee making equipment. An ironing set is also available to guests. Internet access, a telephone and a TV are provided for guests' convenience. In the bathrooms, guests will find a shower, a bath and a hairdryer.
  • The establishment offers an outdoor pool and a children's pool. Sun loungers and parasols offer the ideal way to unwind. The poolside bar serves a selection of refreshing drinks. For those wishing to enjoy some exercise, tennis and basketball are offered onsite. The establishment offers a number of indoor sporting opportunities, including table tennis and gymnastics, or for a fee, a gym, pool/billiards and squash. A spa area with massage treatments can be used by guests of the establishment. For a fee, a sauna is also available. Additional services include an entertainment programme for children, offering numerous activities.
  • The establishment offers a wide range of bookable meals and board options, including breakfast, lunch, dinner and B & B.
  • All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Non-smoking room
  • Business centre
  • Play rooms
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Multilingual
  • Car hire
  • Currency exchange
  • Wifi
  • Free Wifi access included
  • Newspaper