# 3 of 103 hotels in Surabaya

Novotel Surabaya Hotel(4 stars)

Jl. Ngagel 173-175 View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.7
  • Room
    5.1
  • Service
    4.9
  • Location
    3.7
  • Gastronomy
    4.3
  • Sport & Leisure
    4.8

Rating breakdown

  • excellent
    0
  • very good
    5
  • acceptable
    1
  • poor
    0
  • terrible
    0
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Martin
Urban prefer these...
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2013
The surabaya Novotel was the 2. stop our trip. The hotel looks like a typical höherklassiges very large tourist hotel, which you also in the Turkey, Egypt or Canary Islands finds. read hotel review
  • Gastronomy
    4.0

    The breakfast was ok, but not spectacular.

  • Sport & Leisure
    6.0

    The pool area was large and very nicely decorated. Just like in the abovementioned tourist hotels. There were enough beach chairs and the pool is practically in the middle of the hotel-ensemble

  • Room
    5.0

    The room was large. The bathroom had a window to the room which one pulled had to, if you have your partner not entrust wanted. Overall, the room was clean.

  • Service
    4.0

    The service was ok, but not perfect. In our room the towels were forgotten and when we drink a cocktail at the bar wanted, interested the very young male staff rather for football in the television, than it is for us. The broad hint was not understood.

  • Hotel
    5.0

    The surabaya Novotel was the 2. stop our trip. The hotel looks like a typical höherklassiges very large tourist hotel, which you also in the Turkey, Egypt or Canary Islands finds.

  • Location
    4.0

    The hotel is centrally located in the city. As surabaya rather few sights, the situation is not so important. About 500m away are some cookshops, which we highly recommend. Atms or banks are also nearby.

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Nice hotel for round trip
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
We had a double room, where the air conditioning system did not function. After the complaint at the front desk, a house technician and looked the problem at. Since it could not be fixed, we got a new room. Staff helped us with the move. read hotel review
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Location
    4.3
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
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Information about Novotel Surabaya Hotel

Hotel Information

hotel.de

hotel.de *

The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. Catering for both business guests and leisure travellers, Novotel Surabaya is the perfect destination for all types of travel, offering209 well appointed rooms, plus conferencing facilities, a fitness centre, outdoor pool, sauna, Jacuzzi, tennis courts, basketball facilities and a Kids Club. Enjoy a meal in the Janggala Restaurant, or relax and unwind in one of the two bars.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Play rooms
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Multilingual
  • Car hire
  • Currency exchange
  • Wifi
  • Free Wifi access included
  • Newspaper