# 6 of 132 hotels in Tulum

Zenserenity Wellness Resort Tulum(5 stars)

Boca Paila Km 3.8 Carretera Federal Playa-Tulum View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    6.0
  • Service
    5.5
  • Location
    5.0
  • Gastronomy
    5.7
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    4
  • very good
    0
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Steffen
Fantastic - no mass tourism.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
In november 2013 the hotel renamed. It's callend now zenserenity. At the same time, the concept as amended. No pure gay hotel more, but gay friendly. It was gorgeous, everything was of the highest quality, but praise not narrow-minded. No mass tourism (maximum 200 guests) rooms, facilities, food, everything was top. Staff very attentive and friendly. The book much compare, rates vary greatly. We have €1 60.00/2 pers room/all inclusive paid, our (american) neighbors €7 00.00 for the same room, all inclusive is fabulous. Varied food (so varied, that it never boring became), international drinks and 24h room ... service. Beach not recommendable (but was known) 10 minutes walk Karibik pure relaxation, the pool area but everything compensated. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
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Information about Zenserenity Wellness Resort Tulum

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Phone
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Cable TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Laundry service