# 2 of 115 hotels in Tulum

Zenserenity Wellness Resort Tulum(5 stars)

Boca Paila Km 3.8 Carretera Federal Playa-Tulum View on map
Hotel Pictures - Zenserenity Wellness Resort Tulum
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.8
  • Room
    6.0
  • Service
    5.3
  • Location
    5.1
  • Gastronomy
    5.0
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    5
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Steffen
Fantastic - no mass tourism.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
In november 2013 the hotel renamed. It's callend now zenserenity. At the same time, the concept as amended. No pure gay hotel more, but gay friendly. It was gorgeous, everything was of the highest quality, but praise not narrow-minded. No mass tourism (maximum 200 guests) rooms, facilities, food, everything was top. Staff very attentive and friendly. The book much compare, rates vary greatly. We have €1 60.00/2 pers room/all inclusive paid, our (american) neighbors €7 00.00 for the same room, all inclusive is fabulous. Varied food (so varied, that it never boring became), international drinks and 24h room ... service. Beach not recommendable (but was known) 10 minutes walk Karibik pure relaxation, the pool area but everything compensated. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
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Bogdan
Great hotel, awesome Tulum
  • Recommended hotel
  • Couples
  • Beach holiday
  • December 2012
We have spent 2 weeks of amazing vacations in Adonis Tulum. The only drawback was the distance to the beach and meals. This hotel doesnt have access to beach but they are wonderful beaches surrounded just a short trip from a hotel. Generally I would recommend it. read hotel review
  • Gastronomy
    4.0
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    3.0
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A must go for gays
  • Recommended hotel
  • Couples
  • Beach holiday
  • December 2012
Excellent place to stay for a few days: for fun, for mariage, for relaxation, for food and alcohol, for a top holiday! read hotel review
  • Gastronomy
    6.0

    Every day a different meal. Weather that was a nice snack ( tart/cake ) or a real snack like a hamburger or fries, it was all delicious. And dinners: simply good.

  • Hotel
    6.0

    Excellent place to stay for a few days: for fun, for mariage, for relaxation, for food and alcohol, for a top holiday!

  • Location
    6.0

    Lies at the beach; every room has either a whirlpool on the terras ( like we had ), or one inside the room, both fabulous! You can walk an hour through the gardens of the six villas. The villas each contain big apparments and totally no noice of neighbours. All secured by passes. Everything is inclusive so you can eat, drink and drink and eat as much as you want. And normally i hate those all inclusive clubs. But this one had everyday something else on the menu. Dinner for instance is located upstairs. That room is devided by curtains into three seperate spaces/rooms so you do still feel the other guests, but they eat different cuisines (Mexican, Italian or Oriental). There is a club that's open every night: no worries the music stays inside. Hotel staff differ from service however most of them are more than helpfull. A definately must for gays. Don't need to be acouple to have fun here. Ohw almost forgot the fabulous pools, fitnessarea, and volleyballplace. Not to forget the beds near the water. Be surprised!

  • Room
    6.0

    Exactly what you may expect for a 5 star resort. Clean, tidy and fresh. With nice towels put on beds each day another annimal: dog rabbit elephant etc.

  • Service
    6.0

    One waitress really wanted to learn to speak english, so she not only tried to serve well, but also asked people where they were coming from etc without being impolite or annoying. The lobby personel were professinal, but were aware of that and in my oppinion a bit too ' look who i am ' ... Not good. So even if your are gay and work there, bring down the attitude and you will see even more guests will like you. Cooks, bartenders, cleaning ladies, and garden keepers: a bliss!

  • Sport & Leisure
    6.0

    Volleyball, fitness, swimmingpools and enough boys or girls to have contact sports with ;))

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Ewald
Dream hotel in Mexico for gays and lesbians (Tulum)
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
Very large and spacious rooms/suites overlooking the sea or garden. Very spacious, with marble disguised bathroom, vanity for 2 persons and very large shower. Everything very clean, daily laundry and change of towels (italian linens), towels for the pool or beach is unlimited one at the pool. 24 hour all-inclusive and 24 hour butler/roomservice, we gladly used. Wi-fi very expensive! In the somewhat alternatives, but very nice beach restaurant, about 400 meters from the hotel (papaya Playa Project) there is free wi-fi. Food was ok, good, but unfortunately not more than ok, could be improved. We had however never health ... problems through food or drinks. Breakfast in the free one, close to the swimming pool with poolside bar, dinner in the restaurant or a barbecue outdoors-very delicious and mexican. Outstanding is also situated on the edge of the pool adjacent spa in incredibly spacious building, with an ambience, the us really bewitched. The personnel spoke all kinds of massages and treatments, you from head to foot stylish pampered. The spa is one of his masseur fetched and unbelievable peace (they only whispering and with perfumed oils and skillfully, massaged. Has its price, but it is worth it!. We were the only european guests, mostly gay or lesbian, younger, mexican guests, some americans. We found very fast connection and had a great time read hotel review
  • Room
    6.0

    We had a very large suite with ocean view in the upper floor the beautiful, very refined and stylish suites are in several, in the area distributed and noble tranquil villas (about 7) distributed, ground floor and upper floor, higher was not built. Marble inlays on the floors and walls, fine linen, jacuzzi for 2 (in the room or on the outdoor balcony). Through its close proximity to busch morning a large greenback in the tub to sit. On the grounds, as everywhere in the region are iguanas, peaceful, but ethnic reptiles. On the balcony there was a small table and 2 chairs, the jacuzzi with marble coats and integrated champagne bucket. As well as in the large spacious bathroom, also here everything was marble in different colors, very nice and beautiful, 1 long vanity with 2 sinks, large shower, with marble on the floor and walls. Air conditioning, ceiling fan, flat screen tv and Iphone-compatible stereo for music, roombar, coffee maker (or room service the first coffee in the morning and the breakfast directly into the bed, within a few minutes to call, delivery)

  • Sport & Leisure
    5.0

    Right in front of the hotel is the caribbean sea and in both directions snow white sandy beach, where we many days of our stay the only people were. Sea turtles use the beach for their eggs in deep nests to lay, they are marked so that you don't inadvertently in such a nest shall enter into force. Large stingrays swim directly on the beach. The hotel isn't suitable for children, or open, but for gay and lesbian guests designed. Evening disco with live djane, entertainment in moderation, therefore pleasant, because not pushy. Beach was always snow and always clean. The pool was very large and playful with flowered islands casually. On the one hand, a pool bar at the you all mix let could, what the diverse collection of spirits was (no branded alkohle, everything delicious), fun, entertainment or also times good talks with the pool bar-you or the guests next to a. Around the pool large, stylish lounge chairs and umbrellas, also here you were always given the staff to its desires for food or cocktails asked. The club sandwich i can, inter alia, recommend, my favorite was the fresh, homemade guacamole. Everything, from the pool, the beautiful tropical, large garden area, the also invites to go for a stroll, was very well-kept and always clean. As well as the toilets in the area, in the restaurant or in the pool area always hygienically clean and constantly during the day were cleaned. At the pool you got unlimited towels for the pool or beach, as often as you wanted or needed. Otherwise no tenders for leisure, evening disco at the beach or in the hotel, live with djane, fun competitions (sexy dancer contest) etc. The mexican guests had complete kostümausrüstung for all events and we had a lot of fun with the guys in the junk, what a party! So: pool and grounds a dream, the water was pleasantly warm, ocean temperature all year 26-28 degrees c.

  • Location
    6.0

    From the airport along the straight, well-developed highway we were about 3 hours. Next time we will book a personal shuttle, otherwise the bus felt at every hotel. Within a short distance (10 minutes by taxi) you will find the master and single on the sea built Maya-ruins of Tulum, worth seeing, a must-see for every visitor, if so close. From the ruinenanlage there you can directly on the snow-white beach to swim in the clear Karibik. A small settlement in the proximity, here are a few tourist shops, but nice and many restaurants and lounges... Very relaxed everything, so nothing for party people. Public transport, we have not used, only the everywhere occurring and cheap taxis, to a large shopping center or ausgrabungsstellen. Particularly highlight and unique in the world in the next proximity Cenotes, the old but preserved waterholes the Maya in wasserdurchlässigen kalkboden still to visit and dive to steep or snorkel in the crystal-clear water, where colorful fish and freshwater crowding. Impressive! Caution before the waterholes changing Mexico-alligators, a small crocodile-art, but probably harmless. Sites before the coast or about 60 kilometers away there is a 'place' the huge whale sharks, the largest fish on earth. Here you can with the gentle, plankton-guzzling huge snorkelling. At a few kilometres distance fills, especially on the weekend the beach was a bit more, here you will find boats, the a with good equipment for a bit of money on the reef out and guided snorkel tour on reef along lead. Relax here mostly residents or mexican from the surrounding cities. Here there is more movement, jet skies, diving schools, restaurants etc. Vibrant beach life.

  • Hotel
    6.0

    Very large and spacious rooms/suites overlooking the sea or garden. Very spacious, with marble disguised bathroom, vanity for 2 persons and very large shower. Everything very clean, daily laundry and change of towels (italian linens), towels for the pool or beach is unlimited one at the pool. 24 hour all-inclusive and 24 hour butler/roomservice, we gladly used. Wi-fi very expensive! In the somewhat alternatives, but very nice beach restaurant, about 400 meters from the hotel (papaya Playa Project) there is free wi-fi. Food was ok, good, but unfortunately not more than ok, could be improved. We had however never health problems through food or drinks. Breakfast in the free one, close to the swimming pool with poolside bar, dinner in the restaurant or a barbecue outdoors-very delicious and mexican. Outstanding is also situated on the edge of the pool adjacent spa in incredibly spacious building, with an ambience, the us really bewitched. The personnel spoke all kinds of massages and treatments, you from head to foot stylish pampered. The spa is one of his masseur fetched and unbelievable peace (they only whispering and with perfumed oils and skillfully, massaged. Has its price, but it is worth it!. We were the only european guests, mostly gay or lesbian, younger, mexican guests, some americans. We found very fast connection and had a great time,

  • Service
    5.0

    The entire staff was more than courteous and friendly. Some speak the old Maya-language, so you got often not the ordered food or drinks, which then but with much charm way smiled was. Otherwise you could get by with english or spanish, of course everywhere. Rooms were cleaned every day and the laundry changed (fine italian linens). Towels for the pool or beach were unlimited and the entire day at the pool available. Of course, all free of charge. For complaints one had an open ear (mounted, like everything, free bicycles were not to use it, not more road suited)

  • Gastronomy
    3.0

    1 large restaurant, divided into three different eating cultures: italian, asian. Food was always fine, unfortunately not always so delicious and diverse, as 5 stars indicate. Lndestypisches food there was only rarely, be a barbecue or buffet, was always very delicious! Drinks and food 24 hour free, also on the room. The restaurant serves the guests area almost open kitchen cooked, is transparency for the guest, everything very clean and hygienic. The style and atmosphere could be a little better, but is a matter of taste. All-inclusive, we went regularly appropriate tips, the you should plan, the hotel staff service staff deserve for the europ. Average very little. But the staff were always in a good mood and friendly, familiar atmosphere.

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Information about Zenserenity Wellness Resort Tulum

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Internet
  • Air conditioning
  • Free parking

Room amenities

  • Computer connection
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast in the room

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Dry cleaning