# 2 of 111 hotels in Tulum

Zenserenity Wellness Resort Tulum(5 stars)

Boca Paila Km 3.8 Carretera Federal Playa-Tulum View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.7
  • Room
    6.0
  • Service
    5.4
  • Location
    4.9
  • Gastronomy
    5.5
  • Sport & Leisure
    4.6

Rating breakdown

  • excellent
    5
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Steffen
Fantastic - no mass tourism.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
In november 2013 the hotel renamed. It's callend now zenserenity. At the same time, the concept as amended. No pure gay hotel more, but gay friendly. It was gorgeous, everything was of the highest quality, but praise not narrow-minded. No mass tourism (maximum 200 guests) rooms, facilities, food, everything was top. Staff very attentive and friendly. The book much compare, rates vary greatly. We have €1 60.00/2 pers room/all inclusive paid, our (american) neighbors €7 00.00 for the same room, all inclusive is fabulous. Varied food (so varied, that it never boring became), international drinks and 24h room ... service. Beach not recommendable (but was known) 10 minutes walk Karibik pure relaxation, the pool area but everything compensated. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
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Bogdan
Great hotel, awesome Tulum
  • Recommended hotel
  • Couples
  • Beach holiday
  • December 2012
We have spent 2 weeks of amazing vacations in Adonis Tulum. The only drawback was the distance to the beach and meals. This hotel doesnt have access to beach but they are wonderful beaches surrounded just a short trip from a hotel. Generally I would recommend it. read hotel review
  • Gastronomy
    4.0
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    3.0
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A must go for gays
  • Recommended hotel
  • Couples
  • Beach holiday
  • December 2012
Excellent place to stay for a few days: for fun, for mariage, for relaxation, for food and alcohol, for a top holiday! read hotel review
  • Gastronomy
    6.0

    Every day a different meal. Weather that was a nice snack ( tart/cake ) or a real snack like a hamburger or fries, it was all delicious. And dinners: simply good.

  • Hotel
    6.0

    Excellent place to stay for a few days: for fun, for mariage, for relaxation, for food and alcohol, for a top holiday!

  • Location
    6.0

    Lies at the beach; every room has either a whirlpool on the terras ( like we had ), or one inside the room, both fabulous! You can walk an hour through the gardens of the six villas. The villas each contain big apparments and totally no noice of neighbours. All secured by passes. Everything is inclusive so you can eat, drink and drink and eat as much as you want. And normally i hate those all inclusive clubs. But this one had everyday something else on the menu. Dinner for instance is located upstairs. That room is devided by curtains into three seperate spaces/rooms so you do still feel the other guests, but they eat different cuisines (Mexican, Italian or Oriental). There is a club that's open every night: no worries the music stays inside. Hotel staff differ from service however most of them are more than helpfull. A definately must for gays. Don't need to be acouple to have fun here. Ohw almost forgot the fabulous pools, fitnessarea, and volleyballplace. Not to forget the beds near the water. Be surprised!

  • Room
    6.0

    Exactly what you may expect for a 5 star resort. Clean, tidy and fresh. With nice towels put on beds each day another annimal: dog rabbit elephant etc.

  • Service
    6.0

    One waitress really wanted to learn to speak english, so she not only tried to serve well, but also asked people where they were coming from etc without being impolite or annoying. The lobby personel were professinal, but were aware of that and in my oppinion a bit too ' look who i am ' ... Not good. So even if your are gay and work there, bring down the attitude and you will see even more guests will like you. Cooks, bartenders, cleaning ladies, and garden keepers: a bliss!

  • Sport & Leisure
    6.0

    Volleyball, fitness, swimmingpools and enough boys or girls to have contact sports with ;))

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Information about Zenserenity Wellness Resort Tulum

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Phone
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Cable TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Laundry service