# 17 of 722 hotels in New York - Manhattan

Hotel Westin New York Grand Central(3.5 stars)

212 East 42nd Street View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.2
  • Service
    5.0
  • Location
    5.7
  • Gastronomy
    4.9
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    20
  • very good
    6
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Thibault
A bit expensive but good location and ok rooms
  • Recommended hotel
  • Singles
  • Business trip
  • March 2015
The hotel is good for its location, close to the subway and in Midtown. Besides that, nothing too bad or too good. Rooms are small but clean. I would recommend this hotel over the Westin in Times Square. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Room
    5.0
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Chris
High quality hotel with a fantastic location
  • Recommended hotel
  • Couples
  • City break
  • December 2014
The Westin Grand Central is a high-quality hotel with a near-unbeatable location. It's just two blocks from Grand Central Terminal, meaning it is both transit-accessible as well as situated within a highly walkable area of midtown. The staff is very courteous and attentive. read hotel review
  • Hotel
    6.0

    The Westin Grand Central is a high-quality hotel with a near-unbeatable location. It's just two blocks from Grand Central Terminal, meaning it is both transit-accessible as well as situated within a highly walkable area of midtown. The staff is very courteous and attentive.

  • Gastronomy
    4.0

    There is an onsite cafe/restaurant. It's fine, nothing to write home about, although again this is Manhattan so you're hardly starved for options.

  • Service
    6.0

    We found the staff to be highly attentive and courteous.

  • Sport & Leisure
    5.0

    Not much in the way of entertainment on site, but that's why you visited the city, not the hotel.

  • Location
    6.0

    It's tough to beat a location when it's smack dab in the middle of Midtown Manhattan East. It's two blocks from Grand Central and another two blocks to Bryant Park. It's New York, so there's more shopping and dining than you could ever need.

  • Room
    5.0

    Nice room, pretty standard, well-kept.

Close

Nice hotel
  • Recommended hotel
  • Singles
  • Business trip
  • July 2014
Classic Westin. Nice rooms, clean, updated, looks good. Comfy bed, nice bathroom, lobby is nice, friendly staff. Nice location directly across from grand central, close to times square, super easy subway access. Was just there for a business trip, and worked just fine. read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
Close
Jae
Good hotel but a bit expensive considering service
  • Recommended hotel
  • Families
  • Other stay
  • June 2014
It was good hotel, nice location, good quality service and bed, but the size of the room was small and a little bit noisy like other new york hotel. In lobby, there were only two men to help a lot of guests. However, considering other NY hotels, it was a good choice. read hotel review
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Room
    3.5
    Size of the room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Service
    4.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
Close
Abdulwahid
Enjoyable stay at this Manhattan hotel in NYC
  • Recommended hotel
  • Families
  • City break
  • May 2014
It was a good stay at this hotel and only my negative experience with Front Desk staff which was extremely without any knowledge and slow processing, room sizes are good, cleanliness was upto standard. read hotel review
  • Service
    3.3
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    3.0
  • Gastronomy
    3.5
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Atmosphere & furnishings
    3.0
  • Room
    4.3
    Size of the room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Isabelle
Great location in the heart of New York City
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • April 2014
We were at the Westin Grand Central once again and spent 5 nights there this time. The size of the room left something to be desired, however, the point of criticism is small, if you are only using the room to sleep in anyway. The location of the hotel couldn't be better and is a great starting point in order to explore New York. The concierge was very helpful concerning reservations in various restaurants. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Room
    4.3
    Size of the room
    3.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
Close
Isaac
Love the hotel , big room for New York
  • Recommended hotel
  • Families
  • City break
  • December 2013
We stayed in the standard room of this hotel and for New York it's big , with a Lounge Chair so you can rest and watch the TV. The hotel is just 2 streets from Grand Central so you have good transport, a lot of food options and shops there. They have a lively bar/restaurant near the lobby, good food and great ambience at night. read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    4.0
  • Service
    4.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
Close
Alexander
Good hotel in midtown for a city break.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2013
Centrally located 4 star hotel (41 floors) in east midtown between un building and Grand Central Station. Wi-fi is available, but with nearly 1 7 $per day too expensive. Own sim card for USA-network with flat rate is much cheaper. The hotel is two years completely renovated and made a modern and good impression. read hotel review
  • Room
    5.0

    We had one of the a bit larger and had a great view, corner room on the 32. floor with a view of the Chrysler-building and the 42. road in the direction of the west (Times Square, hudson). The decoration of the room was the usual good nature of a 4 star hotels (comfortable kingsize bed with three ceilings and four pillows, chair, couch, big enough bathroom, closet, desk with chair, coffee maker with daily stocked coffee pads and (typically american) paper cups). The price was about 2 30 $(about 168 Euro ) per night including taxes and city tax and was for the room and the location of the hotel perfectly adequate.

  • Hotel
    5.0

    Centrally located 4 star hotel (41 floors) in east midtown between un building and Grand Central Station. Wi-fi is available, but with nearly 1 7 $per day too expensive. Own sim card for USA-network with flat rate is much cheaper. The hotel is two years completely renovated and made a modern and good impression.

  • Service
    4.0

    The staff at the reception is sometimes a bit negligent einsdruck, all in all fits the service but. The reinigungsgservice was good and the room was always tidy and clean.

  • Location
    5.0

    The hotel is located in east midtown between un building and Grand Central Station and offers a good starting point for a city trip in New York. Grand Central with the train - and subwaylinien is 5 minutes away, the next stops the hop on hop off buses also.

  • Gastronomy
    4.0

    The hotel has with the lcls bar & kitchen a restaurant, in which you from the breakfast until the night snacks to eat out. We have the breakfast on the first morning because of the price not any longer used. It is without a large and excessive breakfast quickly over 5 0 $for two persons (despite the already higher prices in New York then nevertheless in the long term to the purse is). We are then always next to the pax or opposite in the espresso bar and have good and sufficient for 25-30 $for two people for breakfast.

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Christoph
So far so good.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2013
The Westin is in the 42. road approximately 3 minutes' walk from the Grand Central Station away. The hotel name is so absolutely program. The building is on about 40 floors exclusively the Westin. There were rooms in all 4 directions and from bottom to top. At first we had a corner room on the 9. floor on the south/east corner. Directly under us were the trash cans and the view was close to zero. We have ourselves directly complained and could then in the 21. floor 'upgrade'. The corner room was now to the north/east corner and we had ... with some head wrench views of the Chrysler-building. So beware! Everything under floor 20 is, what the view wise, not the pictures on the website. The hotel decor is unobtrusive style. Everything was well presented in muted brown and new as it was probably recently completely renovated. We had only night without anything booked. Because everything else can you pay for. So costs a Cola from the mini bar (or as it says here from the fully stocked refreshment centers ) 6 Dollar. Wi-fi in the room for 15 Dollar per day. However it is in the lobby free of charge. Breakfast is for travellers almost priceless. read hotel review
  • Room
    4.0

    Our corner room was for new york standards huge. Particularly nice in Westin the quality of the bed. Here really not too much promised. The bed including the cushions is just great. The air conditioning was not too loud, but it sometimes something moved. The mini bar was not available for our own drinks. But there is in each floor a ice machine. The tv is big also offers a wide selection of american programs. The use of international programmes should 6 Dollar per day, taking also no german it is. The bathroom was ok without any highlight. Sometimes there was no water. If it then came back, there was a brownish broth slow explained. Street noise in nyc everywhere and hence in the 21. floor. Every night at 4 then the garbage trucks. Ear plugs for people with light sleepers are therefore absolutely recommendable.

  • Hotel
    5.0

    The Westin is in the 42. road approximately 3 minutes' walk from the Grand Central Station away. The hotel name is so absolutely program. The building is on about 40 floors exclusively the Westin. There were rooms in all 4 directions and from bottom to top. At first we had a corner room on the 9. floor on the south/east corner. Directly under us were the trash cans and the view was close to zero. We have ourselves directly complained and could then in the 21. floor 'upgrade'. The corner room was now to the north/east corner and we had with some head wrench views of the Chrysler-building. So beware! Everything under floor 20 is, what the view wise, not the pictures on the website. The hotel decor is unobtrusive style. Everything was well presented in muted brown and new as it was probably recently completely renovated. We had only night without anything booked. Because everything else can you pay for. So costs a Cola from the mini bar (or as it says here from the fully stocked refreshment centers ) 6 Dollar. Wi-fi in the room for 15 Dollar per day. However it is in the lobby free of charge. Breakfast is for travellers almost priceless.

  • Service
    3.0

    The service was quite varied. We were pleased with everything in the lobby has happened. We were not satisfied with the room cleaning. We went almost daily which lost. First one of the bathrobes. Then the glasses. Then the sachets to get some ice. And finally, the charwoman the towel rack in the bath torn down. But we have a anschwellenden mountain of body lotion and shampoo there. Otherwise limited cleaning new towels and make bed. Beside the towel rack also some illuminat conked out was for the cleaning lady obviously no message to the facility management value.

  • Location
    5.0

    It was our 7. stay in nyc and we were the first time in the proximity of the Grand Central Station. One is good. There is as soon as one leaves the lobby New York feeling live. A rich choice of shops and delis is located in the immediate vicinity to the hotel. We highly recommend the breakfast the bagels - bakery ' zucker's' in the 370 Lexington Avenue, no 300 meters away from the hotel. Here there are freshly baked bagels with all the toppings and a free wi-fi. A further advantage is, that one of the few subwaylinien (line 7), with east-west link in the vicinity. It takes you only 2 stops right in the middle of times square. Alternatively there is the Grand Central also subways in north-south direction.

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Rudolf
SPG New York has hope!
  • Recommended hotel
  • Singles
  • Proof of booking
  • Business trip
  • October 2013
After staying in most of the other NYC SPG properties I was wary of coming here, but business calls! From the friendly and fast early check in to the offered late check-out it was pure great service and client care. The Rooms are a good size for NYC, newly done and room service is fast, friendly and good! I will surely be back and thanks for showing me an SPG that cares! Room Tip: A high floor corner room is what to go for. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    4.8
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Read all hotel reviews

Information about Hotel Westin New York Grand Central

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Rooms with disabled access
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Minibar
  • Safe
  • Iron
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Beauty treatments
  • Hammam

Other hotel information

  • 24 hour reception
  • Airport transfer
  • Express check in and check out
  • Car hire
  • Ticket service
  • Information desk
  • Pets allowed
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper