Grand Hotel Eden
Information about Grand Hotel Eden
Catalogue information
The Grand Hotel Eden has a superb location, overlooking the Lake Ceresio combined with a stunning view over the city and the Alps beyond. The Grand Hotel Eden has 115 bedrooms including 14 suites.
All rooms offer the following services: Air conditioning, cable TV, mini bar, safe, 2-3 telephones, Internet wireless connection, computer data port, hair dryer, laundry and dry cleaning. All
bedrooms have the advantage of a balcony or terrace with a choice of front / side lake view and city. The Oasis restaurant is considered as one of Lugano's best à la carte restaurants, presenting
contemporary …
Amenities
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12 hotel reviews for Grand Hotel Eden
Very nice hotel in an ideal location on the lake. Rooms are very nicely furnished and there is no lack of comfort. The spa is okay, two saunas, steam room, jacuzzi and swimming pool with counter current plant. Everything was in good condition and well maintained. Wide breakfast buffet with everything you could wish for. Read more
in December 11,
Marc, Age 31-35, Solo/single
Read 1319 times
The hotel is clean.HCLFHLThe entrance to the front desk is super nice, the food was good.HCLFHLThe staff was helpful and nice. Unfortunately, they didn't speak mainly Italian, French and English. Thus for someone who can't speak these languages, is unable to communicate well.HCLFHLOur room (Deluxe dobble room) was very disappointing. It was not very big and the whole is pretty old. A total renovation of the room wouldn't be bad. The bathroom was large, but the bathtub was a bit too small. The shower was not very convenient. The glass is in t... Read more
in June 11,
Laura, Age 19-25, Couple
Read 1037 times
In and out check was difficult, since we could not park in front of the hotel 'to' was a French-speaking to hear a man! We must then our motorcycles on the edge park Greeks. Check-in took three minutes and in the whole three days we have not seen a taxi! Read more
in July 10,
George, Age 46-50, Friends
Read 1605 times - 0% helpful
The following are archived hotel reviews: These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
archived
Absolutely no Gran Hotel atmosphere. Hotel is on two sides and below ground, arranged through long corridors and countless steps laid out. From the rude front desk relaltiv to the room-location not/bad inscribed lifts, stairs and hallways builds a negative Hotel feeling. No Wi-Fi in the room. overheated. Overall, poor value. Read more
in November 09,
Urs, Age 51-55, Solo/single
archived
room with best view of the lake and mountain. very good atmosphere of the lakeside restaurant. the washroom of the hotel pool is a little bit small. and the wallpaper and carpet of the corridor is too dark. Read more
in July 07,
Cindy, Age 26-30, Solo/single
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Guests praise: good knowledge of foreign languages, room cleanliness, smooth check-in/check-out, cleanliness in restaurant, friendly staff, show all
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Guests praise: smooth check-in/check-out, good position for excursions, good knowledge of foreign languages, general cleanliness, friendly staff, show all
Interesting quotes from the reviews
Hotel in general
- in September 11
Nice and very clean hotel with a touch of luxury - the restaurant on the deck over the lake is great and the food is also good. - in June 11
The hotel is clean.
- in September 11
- nice genuine hotel
- in April 11
A nice hotel, conveniently located near the bus stop (bus goes down town and along the lake), pretty lake view even from a side view room (small balcony). - in April 11
Very nice hotel and the staff very helpful - in August 10
Grand Hotel Eden is a very nice hotel. - in March 10
It was very nice hotel and location
- in April 11
- in September 11
Business center only one pc was working.
- in September 11
- in February 10
Although the hotel has an average appearance from the outside, the interior is above average and the rooms have all be redone.
- in February 10
- reasonable rate
- negative Hotel feeling
- no wi-fi
- in September 11
No free WiFi. - in August 11
(bathroom door painting) the wifi was supposed to be free but it's not the case.
- in September 11
Room
- in March 10
Rooms were very clean and comfort.
- in March 10
- great view of lake
- in June 11
The bathroom was large, but the bathtub was a bit too small. - in October 10
The bathroom was large and had lots of space.
- in June 11
- large Rooms
- in August 11
Lovely remade rooms, stunning view from the restaurant during breakfast, right on the riverside, conveniently located to discover the town.
- in August 11
- in April 11
We had an upgraded room overlooking the water. - in April 11
I was very fortunate to have my room upgraded.
- in April 11
- in March 10
Beautiful view from the room balcony, very nicely situated on the lake site and within a walking distance to the center of the town.
- in March 10
- comfortable and clean , but were disappointing room
- inadequate bedding
- in August 11
hotel Eden is a great hotel with a good location and amazing lake view rooms, however the hotel rooms are not as luxury and flashy as their price is .
- in August 11
Service
- in February 10
The staff is friendly, helpful, and courteous. - in February 10
The staff is friendly, helpful, and courteous.
- in February 10
- in June 11
Nice combination of good & friendly service.
- in June 11
- in September 10
Consierge Service very good. - in September 10
The food quality and service was very good.
- in September 10
- in June 11
HCLFHLThe staff was helpful and nice.
- in June 11
- in April 11
The staff was very helpful. - in April 11
Very nice hotel and the staff very helpful - in August 10
Poite and helpful staff. - in July 10
From the first moment you enter this hotel, you feel that the staff are very helpful by nature.
- in April 11
- acceptable comfort
- in April 11
However when the concierge was not present there was little opportunity to get good information. - in April 11
However when the concierge was not present there was little opportunity to get good information.
- in April 11
- difficult front desk
- No staff
Location
- in March 10
Convenient and at the same time quiet location.
- in March 10
- conveniently located Hotel
- in July 10
The location is excellent. - in July 10
Excellent location and staff.
- in July 10
- in August 10
Good location to San Salvatore.
- in August 10
- in September 10
The courtesay bus to and from airport was a bonus .
- in September 10
- inconveniently location
- in October 10
Car parking should be free of charge as there is no public parking near the hotel.
- in October 10
Gastronomy
- in September 10
reception staff were good, room was clean breakfast was good resturant staff were great.
- in September 10
- EXCELLENT dining room
- good breakfast
- in June 11
HCLFHLThe entrance to the front desk is super nice, the food was good.
- in June 11
- in September 11
On the other hand, the meals served in the restaurants were good and the staff efficient.
- in September 11
- included free drinks
- variety of breakfast
- so-so Food
- good but not 5 star Breakfast
- in July 11
No variety breakfast comparing to the room price.
- in July 11
Sport & Entertainment
- in February 11
I really enjoyed the SPA facilities and the message.
- in February 11
- nice sauna
- in March 11
the Gym is extremely small for the size of the Hotel.
- in March 11
- outdated Spa
- small spa
