Hotel Sheraton Abuja 
Overview Hotel Sheraton Abuja
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Information about Hotel Sheraton Abuja
Catalogue information
Location. Sheraton Abuja Hotel is a business-friendly hotel located in Abuja, close to Nigerian National Mosque, Abuja Stadium, and National Assembly. Other area points of interest include Aso Rock.
Hotel Features. Dining options at Sheraton Abuja Hotel include 3 restaurants. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool
and a fitness facility. Spa amenities include beauty services and a hair salon. This 4-star property has a 24-hour business center and offers small meeting rooms, secretarial services, and
audio-vis...
Amenities
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Interesting quotes from the reviews
Hotel in general
- big complex
- in August 10
The same incredibly friendly staff, same power issues in the gym (watch out for power outages while on the treadmill); but now with tables under the trees outside the Elephant Bar - especially good for those that don't feel comfortable inside, and excellent steaks in the Obudu Grill.
- in August 10
- in January 10
The Sheraton lobby has been renovated as compared with the last time I visited the hotel.
- in January 10
- pretty standard lobby
- in December 09
The air-conditioning did not have proper climate control very often I found pools of condensed water on the floor.
- in December 09
- standard Sheraton
- damp reception area
- in December 09
The restaurants were pretty OK (there is an indian restaurant and one more that serves grilled meat platters), though the service was nothing home to write about (at the hotel bar one had to ask repeatedly for a drink before it arrived -- even when the bar was empty of clients).
- in December 09
- impossible hotel bar
- in August 10
However, if you can live with an average room (though not bad by African standards) but want a less stressful, more relaxed atmosphere where you get treated like family with good food, stay at the Sheraton.
- in August 10
Room
- in February 10
Definitely request an upgraded / renovated room. - in February 10
Definitely request an upgraded / renovated room.
- in February 10
- in February 10
I had an upgraded renovated room with clean faux wood flooring and comfortable furnishings. - in February 10
I had an upgraded renovated room with clean faux wood flooring and comfortable furnishings.
- in February 10
- in December 09
My room was alright but the fittings were of poor quality and all falling apart.
- in December 09
- in August 10
A new model room is expected in November of this year.
- in August 10
- in December 09
The room was reasonable: clean, comfortable bed, somewhere to work, hot water, good light, internet, all I want on a business trip.
- in December 09
- in November 09
I stayed there for just one night, but the list of things to complain about is long: 1) Totally unfriendly staff, especially at the reception; 2) The rooms smell bad and are in horrible conditions; 3) The place is not clean in general; 4) The mini-bar was empty and did not work anyway; 5) Very very noisy - they organize parties on the ground floor till late at night.
- in November 09
- in July 10
I must admit that after speaking to the staff I managed to get into the club level rooms that although still dated in decore were a lot better than the standard rooms. - in July 10
The rooms are dated with various issues. - in May 10
The rooms are dated and have a smell and feel of not being cleaned thoroughly.
- in July 10
- dusty and filthy toilet
- threadbare blanket
Service
- in September 10
I have spent many, many nights in West Africa at various hotels, and this Sheraton, with its friendly staff remains one of my favourites. - in December 09
The staff were friendly enough but the front desk were a bit lukewarm.
- in September 10
- in July 10
Rooms were cleaned every day, food was good, staff were helpful. - in December 09
Check in was reasonable with helpful staff but there was a bit of a queue.
- in July 10
- responsive management
- acceptable staff
- in December 09
Check in was reasonable with helpful staff but there was a bit of a queue.
- in December 09
- in November 09
The people at the hotel were being ridiculous.
- in November 09
- in November 09
I stayed there for just one night, but the list of things to complain about is long: 1) Totally unfriendly staff, especially at the reception; 2) The rooms smell bad and are in horrible conditions; 3) The place is not clean in general; 4) The mini-bar was empty and did not work anyway; 5) Very very noisy - they organize parties on the ground floor till late at night.
- in November 09
- in December 09
Check-out was equally unpleasant, and took almost an hour again due to a faulty printer.
- in December 09
- in May 10
Here is a list of reasons why I rated it poor: 1) even though they say they take credit cards, it was a riduculously difficult hassle to use one to pay 2) The air conditioning did not cool the room properly even after we had it "fixed" 3) Even though we were in a "refurbished" room the lock on the sliding patio door did not work and the lock on the door to the room was questionable at best 4) Most of the "refurbished" rooms are located near the bar so the noise levels are very loud in the evenings and on the weekends 5) Usually only 1 of the elevators was working, ok sometimes 2, but this meant very long waits 6)Room service was very slow (but probably related to the infrequent elevators) 7) Pool did not seem to be cleaned on a daily basis 8)Food was limited in selection and very slow to replenish food (if it was done at all) 9)Staff was friendly but very slow 10) It took so long to check out (also a long time to check in!
- in May 10
Location
- in August 10
Also, there is a new multiplex cinema and shopping mall across the street from the hotel.
- in August 10
- good restaurants
- in September 10
The hotel is spotlessly clean however, and a number of excellent restaurants are located on the property.
- in September 10
- in August 10
The hotel is well located and very safe and in the now nearly three years I have stayed there on and off I have never once had a problem.
- in August 10
- in December 09
The restaurants were pretty OK (there is an indian restaurant and one more that serves grilled meat platters), though the service was nothing home to write about (at the hotel bar one had to ask repeatedly for a drink before it arrived -- even when the bar was empty of clients).
- in December 09
- in November 09
Since I was there for only one night and Abuja is not exactly a city rich in hotel options, I decided to endure it, under the conviction that I would never ever come back .
- in November 09
Gastronomy
- in August 10
However, if you can live with an average room (though not bad by African standards) but want a less stressful, more relaxed atmosphere where you get treated like family with good food, stay at the Sheraton. - in July 10
Rooms were cleaned every day, food was good, staff were helpful.
- in August 10
- acceptable and horrendously meals
- in December 09
Breakfast was acceptable, but not very exciting. - in December 09
Breakfast was acceptable, but not very exciting.
- in December 09
- acceptable Food
- in January 10
The hotel restaurant is generally acceptable.
- in January 10
- in September 10
Food in hotel reasonable by Nigerian standards but grossly overpriced.
- in September 10
- bad food
- in May 10
Here is a list of reasons why I rated it poor: 1) even though they say they take credit cards, it was a riduculously difficult hassle to use one to pay 2) The air conditioning did not cool the room properly even after we had it "fixed" 3) Even though we were in a "refurbished" room the lock on the sliding patio door did not work and the lock on the door to the room was questionable at best 4) Most of the "refurbished" rooms are located near the bar so the noise levels are very loud in the evenings and on the weekends 5) Usually only 1 of the elevators was working, ok sometimes 2, but this meant very long waits 6)Room service was very slow (but probably related to the infrequent elevators) 7) Pool did not seem to be cleaned on a daily basis 8)Food was limited in selection and very slow to replenish food (if it was done at all) 9)Staff was friendly but very slow 10) It took so long to check out (also a long time to check in!
- in May 10
Sport & Entertainment
- in February 10
The pool is large but not particularly inviting. - in February 10
The pool is large but not particularly inviting.
- in February 10
- large play yard
- secure grounds
- in May 10
Here is a list of reasons why I rated it poor: 1) even though they say they take credit cards, it was a riduculously difficult hassle to use one to pay 2) The air conditioning did not cool the room properly even after we had it "fixed" 3) Even though we were in a "refurbished" room the lock on the sliding patio door did not work and the lock on the door to the room was questionable at best 4) Most of the "refurbished" rooms are located near the bar so the noise levels are very loud in the evenings and on the weekends 5) Usually only 1 of the elevators was working, ok sometimes 2, but this meant very long waits 6)Room service was very slow (but probably related to the infrequent elevators) 7) Pool did not seem to be cleaned on a daily basis 8)Food was limited in selection and very slow to replenish food (if it was done at all) 9)Staff was friendly but very slow 10) It took so long to check out (also a long time to check in!
- in May 10