Overview Hotel The Ritz-Carlton Kapalua

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Information about Hotel The Ritz-Carlton Kapalua


Catalogue information

The AAA Five-Diamond Ritz-Carlton, Kapalua completed a $180 million transformation and features 463 guestrooms, including 107 one and two-bedroom Residential Suites; six restaurants; The Ritz-Carlton Spa; and Jean-Michel Cousteau's Ambassadors of the Environment program. The hotel is located on 54 acres in the midst of the 23,000 acre Kapalua Resort, featuring two championship golf courses, the Kapalua Adventure Center and a historic pineapple plantation.
 

Amenities

4 hotel reviews for Hotel The Ritz-Carlton Kapalua

5.4
Suns
... restaurants. The hotel shuttle will take you anywhere you want to go or four minutes will pick you up. Great reefs for snorkeling. In two minutes one ABC store is the great coffee and breakfast, souvenirs and Article for those day-to-day needs has, because the Hotel is too expensive, for example, five, $50 for an espresso is a bit over the top.... Read more
in October 11,
Oliver, Age 41-45, Couple
Read 516 times

5.2
Suns
... the stress of the last week could just relax. We have also found here. The hotel is located in the so-called kapalua resort. It is not a village but now or a locality, but a resort about 15 minutes 'drive from Lahaina settlement away. In kapalua except the Ritz still have a large number of private houses and a few restaurants. But otherwise there is nothing. If you go for a stroll or you want to shop, this is absolutely in the wrong place. A few meters in front of the hotel there is a so-called Honolulu store. ... Read more
in July 11,
Markus, Age 31-35, Couple
Read 570 times - 100% helpful

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Interesting quotes from the reviews


Hotel in general

    • in September 11
      The Ritz at Kapalua is an amazing hotel - relaxing and not stuffy at all, it's a beautiful location, amazing food and truly spectacular service all in one.
    • in September 11
      The hotel was amazing.
    • in July 11
      The hotel was amazing.
    • in February 11
      Basically the Ritz built an amazing hotel on horrible real estate.
    • in February 11
      This hotel was amazing.
    • in February 11
      This hotel was absolutely amazing!
    • in February 11
      The hotel was amazing!
    • in January 11
      Hotel was amazing, but was located a little far from everything else.
    • in November 10
      This was an amazing hotel from start to finish.
    • in July 11
      Hotel was beautiful and all the staff were very helpful.
    • in July 11
      Other than that, the hotel is beautiful and the valet drivers are great.
    • in July 11
      Its a beautiful hotel, with big pool, golf and tennis courts.
    • in June 11
      I recommend you to travel Maui and stay in this beautiful hotel.
    • in October 11
      The hotel is beautiful and the grounds are immaculate.
    • in May 11
      The hotel and property of the hotel is very beautiful!
    • in March 11
      The Ritz-Carlton at Kapalua is a beautiful property, and you can't ask for a better location.
    • in July 11
      The Ritz Kapalua is such a beautiful resort with the amenities and service you would expect of a five star hotel.
    • in January 11
      The resort is just beautiful and the service is second to none.
    • in July 10
      This is an absolutely beautiful resort with excellent service.
    • in January 11
      It was by far and away the best hotel we have ever stayed at.
    • in September 10
      By far the best hotel I have ever stayed in and hope to stay at other Ritz Carlton locations in the future.
    • in July 10
      2nd best hotel experience ever
    • in December 11
      Really enjoyed our stay.
    • in February 11
      I truly enjoyed my stay and would recommend it to those seeking a hideaway resort on Maui.
    • in October 10
      I cannot tell you how much we enjoyed our stay and would recommend the hotel to all our friends and family.
    • in July 10
      That was really only a minor thing and overall I enjoyed my stay here.
    • in June 11
      If you want to feel welcome at a great hotel with a nice sand beach, try Caneel Bay, St John or Cap Juluca, Anguilla or the Intercontinental, Tahiti.
    • in March 11
      It's a great hotel and location but if you're a foodie - or a cheapie - plan to eat offsite.
    • in February 11
      Great hotel with easy beach access and a nice pool area.
    • in February 11
      This is a great hotel with a very nice pool and a beautiful private beach.
    • in December 10
      The hotel was great, staff went out of their way to make every request possible.
    • in November 10
      Still a great hotel.
    • in November 11
      It's a great hotel but if any of you are looking to save some $$ then book it at internationalhoteldeals.
    • in September 11
      The hotel was great except for the room.
    • in July 11
      Overall, great hotel, just bad location.
    • in October 11
      The hotel is very nice and the Staff is Extremely helpful.
    • in September 11
      Overall it was a nice hotel but not the nicest my wife or I had stayed at and certainly thought a Ritz brand hotel would have been nicer.
    • in September 11
      Anyway, it is a nice hotel, beautiful grounds, good service, but I don't think I'll be returning to this hotel.
    • in September 11
      The hotel is very nice, particularly considering the state of many other hotels on the island.
    • in July 11
      Hotel was nice the only thing was that the night life was over at 10pm no activities for singles.
    • in July 11
      Overall, a very nice hotel, but sadly, I have to admit that I'm not too impressed with Ritz-Carlton, at least this one.
    • in April 11
      This is a very nice hotel, the decoration; surrounding neighorhood; food are all very good, If you can choose a low price season to be there it will be much benifitial and satisfied
    • in July 10
      The quality of the food was good, and the prices were comparable to that in the restaurants within the resort, but they charges really high fees on top of the already high prices for delivery.
    • in June 10
      Also be prepared for high prices across-the-board in Maui.
  • not luxury hotel

Room

    • in May 11
      Outstanding service, beautiful room, and a wonderful time.
    • in October 10
      The room (deluxe ocean view) was beautiful, except for the noise of the sliding balcony doors of the adjacent rooms - not good at all!
    • in August 10
      Our room was beautiful, it faced the pool and we were even able to see the ocean from our balcony (we had booked a Deluxe Room but asked just before we got there if we could get a room facing the pool).
    • in August 10
      The room was beautiful with hardwood floors comfortable beds and a nice lanai.
    • in May 10
      Our room was beautiful (wood floors throughout the room and marble in the bathroom), the bed was extremely comfortable.
    • in May 10
      The room was beautiful.
    • in April 10
      I was immediately taken by the Ritz Carlton's hospital staff and the beauty of our room and the location in general.
    • in October 11
      the staff were kind, amenities are good and the room was clean.
    • in January 11
      Nice clean room with lovely grounds.
    • in January 11
      Staff very nice, room very clean.
    • in December 10
      Very friendly atmosphere; Efficient customer services; They keep your room clean during the day!
    • in June 10
      After a day of travel, I was hoping to come back to a clean room.
    • in October 11
      The room was luxurious and the bed was extremely comfortable!
    • in August 10
      The bed was so comfortable that we weren't even looking forward to our own bed back home (which we usually do).
    • in August 10
      The room was beautiful with hardwood floors comfortable beds and a nice lanai.
    • in September 10
      The room was very nice, but still -- waste of money.
    • in August 10
      I WOULD NEVER STAY IN KAPALUA EVER AGAIN RAIN WIND AND NO ESCAPE BUT THE ROOM IS NICE.
    • in August 11
      The rooms were nice and the view we had was good.
    • in March 11
      The rooms were nice, concierge/staff service was great, and the amenities in general were what you would expect from the Ritz.
    • in February 11
      Very nice rooms with huge tub, shower and bathroom.
    • in August 10
      Really enjoyed the resort, staff was super attentive, rooms were very nice and the patio on our room was huge and great for a nice drink before dinner to watch the sunset.
    • in September 11
      We were upgraded to an ocean view room which was wonderful.
    • in July 11
      We had booked for an ocean view room.
    • in June 11
      This was no Deluxe Ocean View by any stretch of the imagination -although the hotel staff will tell you that they consider even a peek of the ocean an Ocean View Room.
    • in December 10
      Our Ocean View Room, was in fact an Ocean View Room with gorgeous views of the ocean and Plantation Course.
    • in October 11
      From the wonderful service, Beautiful grounds,and a gorgeous suite with ocean view.
    • in February 11
      We had an ocean view suite, which we loved.
    • in October 10
      They immediately upgraded us to King-size full suite with ocean view upon arrival and the hotel, the ground and the nearby beach are beautiful.
    • in June 10
      We even got upgraded to a ocean view suite!
    • in March 10
      We did eventually agree to pay more for what they called an Ocean View Suite, but there was hardly any view of the ocean.
  • the room was not ready
    • in July 11
      We had to change rooms due to noise, the walls are thin!
    • in August 10
      The only complaint about the hotel is that the walls are thin, and we could hear people talking in the halls, or hear people wheeling suitcases in the rooms next to or above the room we were in.
    • in March 10
      We did have some noisy neighbors that would wake up very early and the walls seemed to be thin, we asked if we could switch rooms and they upgraded us to a suite.

Service

    • in August 11
      When you pay this much a night, you expect excellent service.
    • in June 11
      The Ritz Carlton is world reknowned for its excellent service and luxurious resots.
    • in February 11
      Service was excellent.
    • in December 10
      The food at the Hotel was very good and the service excellent, staff are very friendly, helpful, nothing is too much trouble.
    • in October 10
      The Ritz had excellent service and we had a great room with a view of the ocean.
    • in February 11
      The pool was beautiful, the staff was friendly, and our room was great.
    • in November 11
      We found the staff very friendly, welcoming and knowledgeable.
    • in July 11
      The staff was very friendly and greeted you with an "Aloha" at all times.
    • in September 11
      Anyway, it is a nice hotel, beautiful grounds, good service, but I don't think I'll be returning to this hotel.
    • in July 11
      Although service was good at the pool, it was very slow (but this is usual.
    • in June 11
      Be sure to eat at the Pineable Grille on the Ritz property, food and service was really good!
    • in January 11
      Service good (but not Four Seasons - Manele Bay good) with expensive food.
    • in December 10
      Service was very good.
    • in September 11
      This Hotel is awesome, the service is great, the location is very good, I can't wait to go back.
    • in August 11
      Service was great and everyone was nice.
    • in August 11
      Beautiful location, great service.
    • in February 11
      Food was delicious and staff was great!
    • in September 11
      However, it was clean and the staff was great.
    • in September 11
      the ritz carlton has a great staff.
    • in October 11
      The hotel is very nice and the Staff is Extremely helpful.
    • in July 11
      Hotel was beautiful and all the staff were very helpful.
    • in April 11
      Great location - great service - staff helpful - felt comfortable from the get-go.
    • in January 11
      The staff was very helpful.
    • in August 11
      Nice view, nice staff, good amenities, what else can you ask for for a laid back vacation!
    • in January 11
      Staff very nice, room very clean.
    • in July 10
      The staff was extremely nice from the warm alohas to the farewell mahalos.
    • in December 11
      The service is simply outstanding.
    • in June 11
      service was outstanding.
    • in April 11
      From the moment we arrived on the property, we received outstanding service and warm greetings everywhere we went.
    • in February 11
      The service is outstanding.
    • in October 10
      Outstanding service and facilities.
    • in August 10
      Service was outstanding too.
    • in June 10
      My husband and I were thrilled with the outstanding service and beautiful views from our balcony at the Ritz Carlton.
    • in August 10
      Very poor service around the pool and beach.
    • in October 10
      Poor service, and average food.
    • in July 11
      I'm used to staying in cabanas in Las Vegas and service is always very slow) so I expected it.

Location

    • in November 11
      Highly organized and absolute beauty of beach front view.
    • in October 11
      Otherwise nice comfy rooms, beautiful beach and accommodating staff.
    • in February 11
      The pool and beach are beautiful.
    • in February 11
      The pool was nice, and we could quickly walk to a quiet, beautiful beach right next to the hotel.
    • in January 11
      Amazing pool as well as beautiful beach which was not crowded.
    • in September 11
      The Ritz at Kapalua is an amazing hotel - relaxing and not stuffy at all, it's a beautiful location, amazing food and truly spectacular service all in one.
    • in August 11
      It is in the most beautiful location.
    • in July 11
      I would definitely stay here again -- the location is beautiful, and though the drive to the resort is longer, the road follows the ocean and is beautiful.
    • in January 11
      For us, staying at this beautiful location really made the trip.
    • in May 10
      Its location was beautiful with plenty of photo ops.
    • in March 10
      Beautiful location.
    • in March 10
      Beautiful location, great nature walks.
    • in May 10
      There are several other choices within walking or free shuttle distance from the hotel.
    • in March 10
      There is a free shuttle to lots of local restaraunts and areas.
    • in September 11
      Restaurants are good and you are near a number of other good ones also.
    • in November 10
      They had some really good restaurants like "Banyan Tree", "Terrace" and the Bar at the Pool.
    • in August 10
      The restaurants here are very good, but you'll want to try other places if you stay for a week or more.
    • in May 10
      Friendly staff and beautiful surroundings with hiking trails, golf courses, and good restaurants.
    • in November 10
      we went to the great beach
    • in September 10
      The pool and beach was great too!
    • in August 10
      We picked this because of the quiet location, great beach, fantastic pool and amazing beauty.
    • in May 10
      Great beach and pool.
    • in April 10
      Beach was great for body surfing.
  • great location
    • in June 11
      The restaurants were great, and luau at neighboring hotel was also fun.
    • in April 11
      You'll be tempted to stay on site and eat at the great restaurants there - just know they are VERY expensive.
    • in February 11
      There are great restaurants nearby -- Sansei and Merriman's(right near the hotel) and the Lahaina Grill (in Lahaina) were our favorites.
    • in February 11
      Great restaurants.
    • in October 10
      Their restaurants were great.
    • in September 10
      There are some great restaurants and grocery stores 5 minutes down the road.
    • in August 10
      We rented a car but there was great restaurants right on the property walking distance, the beach was a nice walk down and not busy at all.
    • in June 10
      The location of the hotel is near many great restaurants as well, Merriman's, Pineapple Grill, and Sansai are all excellent.
    • in August 11
      restaurant on beach is nice.
    • in April 11
      Although there were a number of courtyard pools and hot tubs, the beach was a nice walk and had a free shuttle if you didn't wish to walk down to the beach or up back to the room.
    • in February 11
      Beautiful views of the ocean over cliffs and a nice beach.
    • in February 11
      Beautiful landscape, nice beach, and really no complaints.
    • in February 11
      I really like a nice beach to lay on but the beach here was windy, very windy and small!
    • in November 10
      The beach is really nice but the water is little too rough for small kids( we had a 3 year old).
    • in May 10
      I would recommend renting a car, as there is no free shuttle service to Kanaapali or Lahaina, and taxis are expensive.
    • in November 10
      the pool is really nice, but going to Hawaii I am all about the beach. It was really windy in Kapalua.
    • in August 10
      We love the beach rather than pools but the beach at the hotel was rather windy and the water was a bit more choppy than other nearby beaches.

Gastronomy

    • in September 11
      The Ritz at Kapalua is an amazing hotel - relaxing and not stuffy at all, it's a beautiful location, amazing food and truly spectacular service all in one.
    • in October 10
      Food is amazing.
    • in October 10
      The food is amazing.
    • in June 10
      Best sushi I have ever had!
    • in July 11
      The staff were very courteous, the food delicious, and our oceanview residential suite was spacious.
    • in February 11
      Food was delicious and staff was great!
    • in March 10
      The luau we attended was fun with delicious food.
    • in June 10
      It has cheap prices and excellent food.
    • in February 11
      It's a 5 minute drive from the Ritz and the food is excellent for both lunch and dinner.
    • in December 10
      100% recommended I visited the Ritz Carlton Kapalua this summer and I had a blast with my friends; food is excellent and the location is awesome.
    • in November 10
      The food is EXCELLENT and our server was spectacular!
    • in August 10
      You are dining right by the ocean with excellent food and great service as well.
  • free drinks
    • in August 10
      Stock up at the Honolua general store for juice, deli, fresh fruit and wine and beer.
  • good food
    • in December 11
      The food is great, especially the banyan tree restaurant.
    • in November 11
      Everything was perfect, great food, awesome room, best service!
    • in October 11
      The lobby lounge has some great food and drinks, but little selection.
    • in September 11
      Great food at the Banyan Tree, and any type of Mai Tai concoction at the pool allow you to fully relax in Maui.
  • expensive food
  • pricey DINING

Sport & Entertainment

    • in August 10
      The grounds are beautiful and the service is first-class.
    • in December 11
      The grounds are beautiful and the location is a wonderful alternative to the over crowded kaanapali area.
    • in October 11
      From the wonderful service, Beautiful grounds,and a gorgeous suite with ocean view.
    • in September 11
      Anyway, it is a nice hotel, beautiful grounds, good service, but I don't think I'll be returning to this hotel.
    • in July 11
      Perfect place to just relax and lay on the beach, excellent staff and beautiful grounds.
    • in February 11
      The pool was beautiful, the staff was friendly, and our room was great.
    • in June 10
      Oversees the beautiful pool also, Golf course is next door, but the beach will be quite a walk; place is quiet and staff was phenomenal.
    • in May 10
      Beautiful pool and everyone who worked there was helpful and friendly.
    • in October 10
      the pool was fantastic with great service and music just loud enough to be heard but quiet enough not to get in the way.
    • in August 10
      We picked this because of the quiet location, great beach, fantastic pool and amazing beauty.
    • in June 10
      The pool is fantastic as well as the beach.
    • in December 10
      Pool is fantastic and the beach is close enough without being right on top of the hotel.
    • in November 10
      The pool is fantastic.
    • in July 11
      THe hotel and grounds are gorgeous.
    • in June 10
      The hotel and grounds are simply gorgeous - ditto our accommodations (an OV suite that was HUGE!
    • in October 11
      The golf was great as well.
    • in February 11
      The golf was great -- try the Bay and Plantation courses.
    • in February 11
      It's has a great pool and breathtaking views.
    • in October 10
      Personal beach, friendly staff and great pool and hot-tubs.
    • in July 10
      Great pool, large property with a wonderful view and very relaxing.
    • in April 10
      The hotel has a great pool, fitness center, and tennis courts.
    • in April 10
      The pool was great however!
    • in October 11
      The hotel is beautiful and the grounds are immaculate.
    • in December 10
      Our room had one of the best views in the hotel, the food was fabulous, and the grounds were immaculate.
    • in February 11
      The pool was nice, and we could quickly walk to a quiet, beautiful beach right next to the hotel.
    • in February 11
      This is a great hotel with a very nice pool and a beautiful private beach.
    • in December 10
      Nice pool with two jacuzzis.
    • in November 10
      the pool is really nice, but going to Hawaii I am all about the beach.
    • in September 10
      nice room, nice pool, food and drinks really overpriced even for a nice hotel
  • busy and noisy pool area
    • in August 10
      Btw hotel has no umbrellas by the pool so plan on lots of sun and no shade.

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