Hotel The Westin Maui Resort and Spa
Information about Hotel The Westin Maui Resort and Spa
Catalogue information
The Westin Maui Resort & Spa enjoys a prime location on one of the most enticing islands on earth. Take the famed road to Hana and get a taste of unspoiled paradise. Enjoy great shopping and
dining in the small town of Lahaina, explore local beaches, and see why we were recently on Condé Nasts Gold List. With the beach just steps beyond our five pools covering 87,000 square feet, you
will always have somewhere to play or relax. Order a drink from our poolside bar and revive under the shade of the palm trees, or play on our 120-foot water slide. The Kaanapali Golf Course has
hosted the …
Amenities
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2 hotel reviews for Hotel The Westin Maui Resort and Spa
The hotel is outdated and poorly maintained. The pictures on the Internet didn't correspond to the current condition of the room! Our suite had a room with an ocean front view, but the bedroom had a window to the backyard addressed (the whole night noise from cleaning machinery, engines of lorries and roar of air conditioning-machines). The carpet and the sofa were covered in stains, the curtain hanging down from the train, the mini-bar was empty, in a closet was trash from the previous guests-and all this for an completely overpriced price!... Read more
in August 11,
René, Age 41-45, Family
Read 194 times - 0% helpful
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Interesting quotes from the reviews
Hotel in general
- in November 10
The hotel was beautiful, staffing at the pool were not inviting seemed very unhappy. - in July 10
The Westin is a beautiful hotel with a well kept property. - in August 11
This hotel is beautiful and the staff was very friendly and helpful. - in June 11
The hotel was beautiful and provided the perfect scenery for our pictures. - in May 11
It was a beautiful hotel, very tropical and plantation style in the decor. - in January 11
It was wonderfulA beautiful hotel, great location, right on the beach, nice staff -thanks especially to [. - in December 10
Let me start by saing the Westin is a beautiful hotel.
- in November 10
- in August 11
When we first arrived it was a beautiful lobby and entrance. - in April 10
Great location, and beautiful lobby/pool area layout.
- in August 11
- in June 11
Property simply beautiful. - in May 11
otherwise it is a beautiful property and i would recommend it to all. - in May 11
The Westin is a beautiful property but big and busy, which you'd expect from a 700+ room resort. - in May 11
Great room, extremely helpful staff, and a beautiful property overall.
- in June 11
- in July 11
Overall, I definitely enjoyed my stay on the island. - in May 11
Overall, we enjoyed our stay and the location of the hotel.
- in July 11
- in April 11
The hotel was great. - in March 11
This is a great hotel for a girl's getaway. - in July 11
The Westin Maui is a great hotel for every age group. - in July 11
So not a perfect stay but a great hotel with gorgeous pools regardless. - in June 11
The hotel was great!
- in April 11
- in August 11
The Hotel was nice - but you must pay for the ocean view upgrade. - in August 11
The hotel was very nice. - in August 11
Very nice hotel and staff.
- in August 11
- in June 11
Food was expensive however you're in Maui and most everything is expensive there. - in October 10
Everyone talks about how expensive everything is. - in May 10
Another thing I was concerned about is everyone kept going on and on about how expensive everything is there.
- in June 11
- in July 11
and as a consequence, the hotel is older, and you're beginning to be able to notice it getting a little run down. - in March 11
The hotel is a older hotel, but is was clean.
- in July 11
- slow elevators
Room
- in July 11
The rooms were clean and had enough space. - in May 11
Great pools, friendly staff, clean rooms. - in November 10
Good customer service, rooms clean, everything operable except the tv remote ran out of batteries which was remedied within a few hours. - in April 10
Rooms were clean, modern, well maintained, we got the described room (partial ocean view ) as promised.
- in July 11
- in January 11
Bed comfortable. - in November 10
My wife complained about the fitted sheet not matching size of bed, honestly I didn't notice because bed was so comfortable.
- in January 11
- in July 11
Beds were very comfortable. - in October 10
The food is good, pools were very clean when I was there, and Beds were comfortable. - in February 10
The beds were very comfortable and the rooms were extremely clean and inviting.
- in July 11
- in April 10
This beach/park had nice grassy area with picnic table area, restrooms/changing room, and was really great for snorkeling. - in June 11
We enojeyed the hotel a lot, the room was great and had a beautiful ocean view, we loved the pool and the beach so close. - in May 11
Great room, extremely helpful staff, and a beautiful property overall. - in January 11
We had a great room location with a fantastic view of the pools,waterfalls and ocean! - in July 10
We had a deluxe ocean view room and it was great.
- in April 10
- in August 11
Our garden view room was nice but lacked some things. - in July 11
The room was nice. - in June 11
The view and room were nice. - in May 11
The room was very nice, complete w fridge, however no microwave. - in March 11
Room is nice but a dated a little.
- in August 11
- Ocean View Room
- dirty rooms
- in July 11
Our room was not ready until 1730 and upon checkout the housekeeper knocked on our door twice way before check out time to see what time we were leaving. - in July 10
We arrived about an hour before check in time and our room was not ready.
- in July 11
- stained sheets
Service
- in August 11
This hotel is beautiful and the staff was very friendly and helpful. - in July 11
Staff was very friendly and helpful. - in July 11
The hotel was wonderful, beautiful ocean view, friendly and helpful staff, concierge that would be more than happy to oblige, clean room, absolutely awesome pools (4 for kids/family and 1 for adults only), waterfalls, just the perfect spot on the beach for swimming, snorkeling and whatever water sports you can imagine. - in April 11
Lobby staff was friendly and helpful. - in January 11
Staff is friendly and helpful.
- in August 11
- in August 11
the staff were friendly. - in August 11
Staff is friendly and rooms are well maintained. - in July 11
Friendly staff - will go again!
- in August 11
- in February 11
Why should I have to seek out compensation? Good service does not mean absolving problems with a drink coupon. - in December 10
Service was good all around and location is fantastic. - in June 10
Good service.
- in February 11
- in August 11
Took the Road to Hana tour with Valley Isle and the service was great. - in January 11
The rooms service is great. - in December 10
Pros: Excellent grounds, great service, rooms are small but well appointed.
- in August 11
- in February 11
The grounds and staff were great. - in December 10
Great staff!
- in February 11
- in May 11
Great room, extremely helpful staff, and a beautiful property overall. - in October 10
Most of the staff was very helpful. - in August 10
The staff was very helpful, they knew my wife and I after only 2-days.
- in May 11
- not great service
- poor service
- in October 10
The comments about the concierge being pushy and rude. - in October 10
The comments about the concierge being pushy and rude.
- in October 10
Location
- in July 11
There are multiple pools surrounded by lush vegetation and palapas for shade, a couple short waterslides, several man-made waterfalls, and all of this is only inches from the beautiful beach and also from nearby Whaler's Village.
- in July 11
- in July 11
Great beach and pool. - in July 11
Great views, great pools, great beach. - in July 11
The beach was great but go down towards the black cliff for better snorkeling. - in March 11
The pools were very nice(colder then the ocean though) and the beach was great.
- in July 11
- in August 11
Great location, next door to Whaler's village and in the middle of Kannapali Beach. - in August 11
Overall location was great but I'll recommend a villa or condo with full kitchen facilities, and if your Hispanic watch out with front desk they think we can not afford our vacations.
- in August 11
- in December 10
There is great snorkeling just a short walk up the beach at Black Rock - saw sea turtles within 5 minutes.
- in December 10
- in December 10
Great trip and the profits are all invested in research and conservation. - in October 10
Other than that problem, we had a great trip. - in May 10
All in all, another great trip. - in January 10
Our trip was great. - in January 10
All together we had a great trip with our family.
- in December 10
- in April 10
Restaurants on site are expensive and limited choice but the Luau was well worth the money with a great show and great service.
- in April 10
- in June 11
DISLIKES: guest parking limited, tight spots - although valets superb in handling over-flow at no charge. - in June 11
DISLIKES: guest parking limited, tight spots - although valets superb in handling over-flow at no charge.
- in June 11
- no parking space
Gastronomy
- complimentary champagne
- in April 10
The breakfast buffet was very over priced, at $*per person, but the food was good. - in March 10
The lua there at the resort was great, good food and good people.
- in April 10
- in May 10
Drove around & Sight see Sailed snorkeled swam with turtles Old Lahaina Luau shopped Used Pool a lot & got sun Dinned out at good restaurants Had pedicure in Spa Wonderful time! - in June 11
The restaurants were good but the food was overpriced. - in June 10
Located next to "Whaler's Village," a nice shopping center with some good restaurants and an all-too-famous "ABC Store.
- in May 10
- in May 11
The morning breakfast buffet was great [. - in September 10
Great breakfast buffet- get the eggs benedict!
- in May 11
- great food
- in January 11
The restaurants are great as well. - in September 10
The hotel is close to everything and anything, great restaurants, a mall, a convenience store. - in March 10
Amazing location on Kaanapali Beach; stunning views of the ocean and neigboring islands Molokai and Lanai (sunsets are world class); friendly, service-oriented staff; Crazy good pool complex that felt like an palm tree oasis with multiple waterfalls; great restaurants in the hotel as well as within walking distance. - in February 10
There is a boardwalk that treks along the ocean front, through all of the neighboring resorts and restaurants. It is a great place to walk in the morning for a little exercise without getting your feet sandy or wet, while you still have a beautiful view of the ocean. - in February 10
The restaurants at the hotel were great.
- in January 11
- nice champagne
- acceptable Food
- average food
- in June 11
Even though the concierge had written that THREE dinners would be complimentary, the certificate we were given at the timeshare indicated only 2 dinners would be complimentary. - in June 11
Even though the concierge had written that THREE dinners would be complimentary, the certificate we were given at the timeshare indicated only 2 dinners would be complimentary.
- in June 11
- in July 11
Food and drinks at the hotel were a little pricey, but that was expected.
- in July 11
Sport & Entertainment
- in July 11
We walked up and down past the other resorts on this strip and none offered the tropical ambiance and beautiful grounds that the Westin did. - in June 11
The grounds were beautiful. - in April 11
Friendly staff, beautiful grounds.
- in July 11
- in July 11
Hotel was clean, pool was great - water slide and water volleyball. - in July 11
pool was great(multiple pools) food was a little high but there is a mcdonalds at the shopping center right next to it for a snack. - in October 10
The Weston rooms could use some serious upgrades but overall, it's a nice hotel with a great pool slide. - in April 10
Great pool,spa, resort facilities, friendly staff, express phone service (someone picked up the phone straightway, i never had to wait when i called for anything xcept when they connected to front desk, it was busy) Excellent in room dining service. - in March 10
If you like a great pool/ beach experience and stunning ocean views with your tropical vacation, look no further.
- in July 11
- in July 11
The pools were great for people of all ages. - in November 10
The hotel food is excellent, bedding is comfortable, pools are great, and the beach/sunsets are breath taking. - in November 10
excellant location on the beach, great pools. - in June 10
The location and pools were great. - in March 10
The pools were great. - in March 10
The pools give great variety of choice. - in July 11
Great views, great pools, great beach.
- in July 11
- in August 11
Looking for a Spa? I highly recommend Westin's Heavenly Spa. - in July 10
We also got fantastic massages at the hotel's Heavenly Spa. - in May 10
The comforter had a stark white duvet cover on it, the pillows seemed fresh and lovely, and even the dual shower heads were boasting the westin's "heavenly spa" theme. - in May 10
Well, everything at the Westin is set up to match with their "heavenly spa" standards. - in April 10
Heavenly Bed, Heavenly shower, Heavenly spa were all nice.
- in August 11
- in December 10
Great location with a nice pool(not as warm as I would like), nice lobbly, friendly staff, comfortable though small rooms and very lively. - in October 10
The pool is very nice with great waterfalls. - in June 10
The pool was very nice and the beach was amazing. - in June 10
Nice pool and the beach.
- in December 10
- in May 11
The pool area is very nice with multiple swimming areas and lots of pool deck with lounge chairs. - in April 11
The pool area is very nice - get up early to reserve your chair by the pool and if you want a cabana/umbrella on the beach book way in advance as they are booked out really early.
- in May 11
- in August 11
The pool area and slides were great for the kids, unfortunately the slide closed at 5 PM and it doesn't seem like they were able to keep up with the demand of the towels for the pool and/or beach.
- in August 11
- cold pools
